POSTED Jan 26

Senior Product Designer at Elaborate

  • Design
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

The problem

Today, it's easier to learn about our Spotify listening habits or Uber rider patterns than our own health. Lab testing is the gold standard for evaluating our health and informing medical decisions. But, as patients, we rarely understand what the results are telling us. The result is packed with medical jargon we don’t understand, ranges that aren’t personalized to us, and red flags that only increase our panic, not our comprehension. It is a design nightmare.

We attempt to decipher things on our own, consulting unreliable online sources like Google that send us down the path of dangerous self-diagnosing. With each self-diagnosis, our panic builds.

As patients, our instinct is to reach out to the doctor for clarification in these moments. But providing clarification to these questions, often redundant and basic, one by one is a time-consuming, taxing process for doctors, most of whom do this work in their free, personal, unpaid time.

With Elaborate, there’s a better way.

Our solution

Elaborate is the modern way for a doctor to send lab results. Founded by an ex-Oscar, ex-Parsley exec, Elaborate has raised a $10M seed from some of the most iconic investors and entrepreneurs, including Tusk Ventures, Company Ventures, Founder Collective, Bling Capital, and Arkitekt Ventures.

Doctors use Elaborate to explain to patients what their health data means and what to do next. The company's technology integrates with doctors' EMRs and analyzes patient data with Elaborate’s proprietary clinical insights engine, enabling doctors to send a automated, personalized report summarizing patients' key findings. The technology is responsible for health data coverage of over 500,000 patients and has integrations live with 65+ EMRs.

We help patients understand what their results mean and what to do next, freeing doctors to focus on their calling.

The opportunity

We are looking for a Senior Product Designer to research and design substantial parts of software as a service (SaaS) workflow, including internal and client-facing experiences. As you might expect, this is a big opportunity for someone looking to take big leaps in doing something that matters and massively accelerate their career development.

This role will ultimately have a very close partnership with both the CEO and product advisors, as well as our Engineering, Product, Growth and Operations teams.

🔮 At Elaborate, design is not a siloed department, but a core quality that touches every part of the Elaborate brand, experience and company. As a founding member of the team, you will advocate for design and experience to create product solutions that establish Elaborate as the most trusted and intuitive lab results experience for both patients and practitioners.

The top qualities we’re looking for:

  • You have experience in service design: You have experience designing end-to-end solutions in messy, real-world domains, whether that's in healthcare, law, finance, etc, for multiple internal and external stakeholders, and are excited to apply that experience to healthcare. You show strong research and design processes and execution. You excel in investigating and prioritising multiple user needs, testing possible solutions, and creating holistically designed experiences.
  • You have a bias towards outcomes: You ask hard questions and challenge assumptions to ensure that we're solving the right problems and measuring whether we are actually solving them. You ship products on time and within boundaries. You are capable of directing the majority of your time and prioritising your own work according to company goals, finding the fastest path to gain traction and execution.
  • You lead cross-functional teams: As a founding member of the team, you think and act like an owner. Moving as a pack, and not a lone wolf, you engage folks from different teams into the solution-creating process, and help them articulate the rationale and tradeoffs behind design decisions.

The type of work you’ll do:

  • Lead product development: Lead the Elaborate team of engineers, clinicians, and other cross-functional teammates, in the iterative design of end-to-end experiences for our doctors and patients. Occasionally own product management. Wireframe, design, and prototype artifacts that will help engineers and stakeholders understand your usable and delightful solutions. Expand our brand design system to upgrade the craft, scalability, and accessibility of the product.
  • Improve with service design: Proactively identify opportunities to improve our internal tools and processes to create a stellar lab result processing experience for both patients and doctors. You have experience creating a service design map, identifying parts of the flow that can be automated with technology, and working with engineering and operations to create a more efficient data flow.
  • Illuminate with research: You have lots of examples where you've set up and conducted qualitative research initiatives that elevate the team's understanding of their users, their problems, and potential solutions that would best serve them. You are comfortable with leading ethnographic studies and usability studies. You'll partner with Operations and Sales on recruiting for research, and synthesise key findings into digestible artifacts for stakeholders.
  • Influence product strategy: Representing the intersection of user needs and business goals, you'll have the unique opportunity to influence product strategy during this early stage of the business, as we hone product-market fit. Proactively identify problems and propose initiatives in annual product strategy planning and quarterly OKR roadmap planning.

Some projects you could work on:

  • Design a new lab results processing experience that seamlessly supports doctors’ existing workflows and provides clinical feedback to our clinical and operations team.
  • Iteratively design how patients receive their lab results, based on learnings from research.
  • Add new features, like new user education, onboarding and multi-account authentication, to the newly designed patient experience, that improve patient access and next steps adherence
  • Create and maintain a service design map, developing a shared understanding of weaknesses in our systems and processes, and advocate for new internal projects.

In case you're curious, here's what's in our tool box:

  • Figma Design & Prototyping
  • Miro + Hotjar
  • Notion + Google Suite + Slack
  • Shortcut

What you will get in return for being an awesome member of the team:

  • We pay you competitively and commit to open conversations about the trajectory of your compensation on a semiannual basis.
  • We give you a meaningful piece of the pie, and are transparent about how early employee equity works and is valued as we grow the Company.
  • We invest in you as someone choosing to dedicate some of their best professional years with us. Expect lots of actionable feedback, connections to rockstars in our vast network (incl investors, and advisors), and sponsorship for part-time continuing education opportunities.
  • We prioritize flexibility, with most of the team working in a hybrid or fully remote role. Plus, we’ve got a generous time off policy.

We give you a front-row seat, to building a business from the ground up, with the added benefit of having secured capital to invest in early product development and company infrastructure. There is no better way to get a crash course on how to start your own business, and we commit to supporting you wholly if you choose to pursue that path.

![elaborateteamportraits0092.jpeg](https://s3-us-west-2.amazonaws.com/secure.notion-static.com/3a18040a-b292-4b34-a801-4a4c38a5a8e4/elaborate_team_portraits0092.jpeg)

Our team at our Hackathon in July ‘22

What you’ve done before:

What we’ve written above should give you a pretty good sense of whether this is the right fit for you. If you’re looking for a comfortable, routine, and predictable job, where you execute orders from someone else, this is not the right fit.

To help those who are still on the fence, we’ve included a couple of guidelines of what we think the best candidates will have done before. That said, we eagerly accept non-traditional candidates who are able to show us why they’ll be amazing for this role.

Most likely, you have:

  • 4+ years of designing a product that people want, with 2+ years of service design to support a great user experience
    • Show strong design process and execution, with a specialty in researching the problem and creating elegant solutions.
  • Taken a product or feature from idea to MVP, and then from MVP to maturity, meeting goals set out at onset.
  • A deep understanding of multiple research methodologies, ranging from qualitative to quantitative, and when to utilise one versus the other.
  • Experience in the B2B space, designing for a technology-adverse population. Bonus points for direct experience with practitioners.
  • Experience with Figma design and prototyping
  • Experience designing for company strategic metrics
  • Passion for improving the healthcare space by designing technology to improve the practitioner and patient experience

Also, feel free to reach out to recruiting@elaborate.com if you don’t think this is the right role but you’re excited to chat about other opportunities coming down the pipe. 

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