POSTED Dec 28

Phone & Data Entry Specialist at Five Star Call Centers

  • Data Entry
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Five Star Call Centers is headquartered in Sioux Falls, SD, and has been providing high-quality, inbound customer service outsourcing for over 35 years. Learn more about Five Star Call Centers at FiveStarCallCenters.com .

Help our essential workers get to the frontlines! We are looking for phone and data entry specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.

Position: Customer Success Associate

Work Hours: Shift Either Starts at 6:00am or ends at 6:00pm (MST)

Work Days: Mon-Fri & Every Other Wkd (Will have day off during week on your weekend rotation to work)

Paid Training Hours: 7:00am-4:00pm for up to 2 weeks(Mon-Fri) (MST)

Status: Full Time

Starting Pay: See above, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance

We are looking for backgrounds with strong job history, no gaps in employment and with at least 1 consecutive year working in customer service or call centers. Preferably your most current experience is in those areas.

Click here to learn more about becoming Five Star Extraordinary .

This position is work-at-home for individuals living in the state of Wyoming.

Why work-from-home with Five Star Call Centers?

  • Work from the comfort of your own home
  • Steady employment throughout the year
  • Choose your own dress code – no need to buy new clothing
  • Save on commuting expenses like gas and car maintenance
  • Flexibility to work with your children or other family members right at home
  • We provide the technology, you provide the internet and home office

Five Star offers benefit package options and a sign-on bonus .

Benefits-at-a-glance: click for more details

Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing

Position Responsibilities

  • Manage large amounts of inbound or outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Perform Data Entry and Customer Service skills
  • Be able to navigate on-line efficiently
  • Work requests/records received for those requesting to sign up for a shift
  • Identify customers' needs, research to see if request has credentials needed
  • Skillfully change from one task to another without loss of efficiency or composure
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Effectively communicate with patience and understanding
  • Remain positive and professional in all internal and external customer interactions
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Physically be able to meet the demands of the job within the described work environment
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Flexibility to cross train as requested
  • Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
  • Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Duties/Responsibilities

  • Work independently
  • Type at a minimum 35 words per minute accurately
  • Demonstrate initiative and self-motivation
  • Performs assignments while under limited time frames
  • Available to work weekends and holidays
  • Basic math skills
  • Positive attitude
  • Must be able to speak, read, write and understand English

Education and Experience

  • A high school diploma or GED is preferred
  • Previous 1 year data entry and customer service preferred
  • Prior 1 year call center experience preferred
  • Must be at least 18 years of age

Required Skills/Abilities

  • Strong phone and verbal communication skills along with active listening
  • Excellent written communications skills
  • Customer focus and adaptability to different personality types
  • Regularly required to sit
  • Regularly required to use hands to feel, handle and control objects
  • Occasionally required to reach, stoop, kneel, or crouch
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard vision abilities are required
  • All standard hearing abilities are required

*Must be able to pass a background check applicable with state and federal laws.

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. 

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