POSTED Jan 26

Technical Writer at Ease

  • Content Copy Writing
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

About Ease:Ease is the #1 rated benefits administration and HR software for businesses with 2–250 employees, powered by insurance brokers. 70,000+ employers trust Ease’s innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one destination for all their human resources information. Headquartered in San Francisco with offices in New York, Las Vegas, and Omaha, Ease was recently ranked number 57 in Forbes 2020 list of the top 500 startup employers in America.Ease video

Ease is looking for a Technical Writer who will create content primarily for brokers who manage their book of business on the Ease platform. You’ll work with product managers, engineers and many others throughout the organization to understand the features being developed and create clear, helpful documentation. You will also engage on initiatives driven by our team as we re-envision the benefits administration experience for our customers and address the needs of a growing customer base.

Responsibilities:

  • Work with product managers, engineers, and subject matter experts to define the scope of documentation efforts planned for new features
  • Plan and write documentation for new features
  • Communicate effectively with stakeholders in cross-functional teams
  • Maintain and update existing content as needed
  • Write with a clear focus on helping the end user

Experience / Skills - The ideal candidate for the Technical Writer role should have the following qualifications and experience:

  • Minimum of three years experience in technical writing including document management, version tracking and consolidating feedback
  • Ability to communicate clearly, concisely, and effectively
  • Strong editing abilities to both self-edit and help with peer editing content
  • Passionate about creating high quality documentation that meets the needs of customers and partners
  • Healthcare benefits knowledge is a huge plus 

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