POSTED Sep 21

Billing Data Acquisition - Work from Home at UnitedHealth Group

  • Data Entry
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

If you are located within the state of Illinois, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Healthcare isn’t just changing. It’s growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

Who are we? Optum360 . We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group , we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life's best work . SM

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift between 7am - 6pm of your time zone. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher) equivalent work experience
  • 1+ years of customer service experience
  • 1+ years of working experience with Microsoft Tools including Microsoft Word (creating memos, writing), Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports)
  • Ability to use remote meeting/learning applications including instant messaging and video conferencing
  • Ability to use computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs

Preferred Qualifications:

  • Previous work experience in a call center environment within the Healthcare/Insurance billing industry
  • Previous work experience in a medical billing office
  • Medical terminology acumen and experience.
  • Certified medical coder or involved with medical coding.
  • Billing or collections experience and understands multiple billing requirements across various payers and states.
  • Conducts data entry for completion of accessions using computer and Windows PC applications.

Telecommuting Requirements:

  • Residing within the state of Illinois
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  • Must reside within a 1.5 hours from UHG office and be able to go into the office as needed for training, meetings, etc., depending on business needs.

Soft Skills:

  • Ability to resolve calls, avoiding escalated complaints.
  • Ability to exhibit empathy and be courteous to callers.
  • Ability to triage and handle escalated situations.
  • Ability to work in a fast-paced environment.
  • Ability to adapt to changes.
  • Ability to develop and maintain client relationships.
  • Ability to work independently and as part of a team.
  • Previous work experience in a fast-paced environment requiring strong multi-tasking skills.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum360 . At Optum360, we're on the forefront of health care innovation. With health care costs and compliance pressures increasing every day, our employees are committed to making the financial side more efficient, transferable and sustainable for everyone. We're part of the Optum and UnitedHealth Group family of companies, making us part of a global effort to improve lives through better health care. In other words, it's a great time to be part of the Optum360 team. Take a closer look now and discover why a career here could be the start to doing your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, UnitedHealthcare, Optum, health care, office, phone support, customer service, billing, training class, now hiring, jobs, careers, hiring immediately, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO 

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