POSTED Aug 5

Data Entry Lead - National Remote at UnitedHealthcare

  • Data Entry
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Full Job Description

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work . SM

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 8:00pm. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Assist with conducting trainings, performing quality checks and issue resolution for new hires and continuous learning trainings for existing specialists
  • Review and decide on inquiries from Provider Network Management and Accounts Payable regarding payment to providers
  • Review and decide on when to apply or waive charge and cost on services that will be charged to the customer based on contractual guidelines and by thorough review of order documentation
  • Advise team members when missing components require follow - up appointments to be scheduled including what service codes are required
  • Analyze order notes, task notes, history and medical and / or dental program guidelines to ensure contract specifications are met as well as ensuring these results are adequate for professional medical and / or review
  • Ongoing communication within Data Control department and other operational departments to ensure exams are received from practitioners and processed in a timely manner
  • Identify issues that require communications with various internal departments to facilitate completion of an order, verify contract requirement or resolve contract issues
  • Assist in decision making based on contract requirements and guidelines
  • Assist with writing and maintaining content of documents for the department related to the production of its daily workflow to include work instructions, standard operating procedures and reference materials
  • Monitor departmental and company tasks and assignments to determine if immediate attention is required by emailing, meeting or calling another operational unit, provider or employee to ensure it gets completed in order to meet departmental / company goals and turn around expectations
  • Perform data entry, manage department email inboxes and sort and distribute emails to appropriate team members
  • Provide operational triage assistance and basic education for misrouted customer inquiries
  • Act as a resource and liaison to support team members and internal / external customers with processes, training, education and issue resolution related to services provided based on contract guidelines and contractual requirement while building strong working relationships

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate's Degree (or higher) in Business, Health Information Technology, or related field
  • 1+ years of similar or related work experience
  • Equivalent combination of education, experience and/or applicable military experience will be considered
  • Database experience (maintenance and querying) and working with electronic files/documents
  • Proficient computer skills including Microsoft Office suite; Microsoft Word (ability to create, copy, edit, save and send documents), Microsoft Excel (ability to create, copy, edit, save and send spreadsheets) and Microsoft Outlook (email and calendar management)

Preferred Qualifications:

  • Leadership experience
  • National Career Readiness Certificate
  • Basic understanding of military protocol
  • Medical or Dental transcription experience
  • Knowledge of adult learning/training methods and tools

Telecommuting Requirements:

  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Strong ability to make sound judgment calls and decisions daily with limited information and guidance
  • Excellent teamwork and leadership skills
  • Strong analytical thinking; multi-tasking, organizational and time management skills
  • Excellent verbal and written communication skills with individuals at all levels of the organization
  • Ability to problem solve and propose solutions in a fast-paced environment
  • Ability to demonstrate an appropriate level of assertiveness in performing work responsibilities under extreme deadlines
  • Must be able to problem solve and propose solutions in a fast-paced environment and the ability to demonstrate an appropriate level of assertiveness in performing work responsibilities under extreme deadlines
  • Excellent time management and organizational skills
  • Ability to work autonomously with minimal direction

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers at UnitedHealthcare Employer & Individual . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work. SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 to $26.88. The salary range for Connecticut / Nevada residents is $16.83 to $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #YELLOW 

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