POSTED July 28

Data Analyst at SMB Nation

  • Data Entry
  • Internship
  • Anywhere (100% Remote) Only
Job Description

Full Job Description

Data Analyst

The Data Analyst is responsible for database maintenance via entering new and/or updated customer and account information. This is an AMAZING INTERNSHIP position.

Purpose:

The Data Analyst position would primarily:

  • Organize Dynamics CRM data, integrations and record merges.

Responsibilities:

Key responsibilities include:

  • Prepare source data for computer entry by compiling and sorting information; establishing entry priorities.
  • Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enter customer and account data by inputting alphabetic and numeric information.
  • Maintain data entry requirements by following data program techniques and procedures.
  • Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Test customer and account system changes and upgrades by inputting new data; reviewing output.
  • Secure information by completing data base backups.
  • Maintain operations by following policies and procedures; reporting needed changes.
  • Maintain customer confidence and protects operations by keeping information confidential.
  • Contribute to team effort by accomplishing related results as needed.

Skills:

This position requires the following skillsets:

  • Ability to multi-task and stay organized in a busy office setting.
  • Excellent data entry skills.
  • High attention to detail, in regards to grammar, spelling, punctuation, etc.
  • Outstanding decision making/critical thinking/information analysis skills.
  • Quick and accurate typing (at least 45 WPM with three or fewer mistakes).
  • Understanding of company confidentiality policies.

The ideal candidate would be someone who is results-driven, with a high energy level, positive attitude, and someone who can work independently.

Experience:

Minimum experience required:

  • 12-18 months of experience in an office setting is highly encouraged.
  • Advanced knowledge of basic clerical and administrative procedures.
  • At least 12 months of experience with relevant computer CRM applications, such as SalesForce.
  • Formal computer training an advantage.

Qualifications:

This internship would require the following qualifications to perform the role in a competent manner:

  • Familiarity with a busy office setting.
  • High School Diploma required, though a bachelor’s degree or higher is encouraged.
  • Proficiency in SalesForce or other CRM programs.
  • Proficiency with Microsoft Office Applications.

Work Environment:

This internship provides the opportunity for the ideal candidate to work either on-premise at our main office in Bainbridge Island, WA, AND/OR remotely. To be considered for remote work options, the candidate must pass a 3 month probationary period, during which time their supervisor will assess remote capabilities. Note that due to SMB Nation policy, remote work options may be revoked at any time, for any reason, including, but not limited to, lack of productivity or required presence in the office during busier event times.

Salary:

This is an unpaid internship opportunity.

Send Resume to:
jenniferh@smbnation.com 

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