Customer Service Representatives at Information Professionals

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Job description:

  • Responsible for problem resolution including identifying and diagnosing customer issues and inquires
  • Receive and respond to incoming customer communication through phone, email, social media, online ordering and written correspondence
  • Responsible for providing knowledgeable courteous and professional service and assistance to our customers/stores via the telephone, chat and email.
  • Manage difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost-effective manner while maximizing customer satisfaction.
  • Escalate unresolved customer issues to supervisor as necessary.
  • Comprehend capture and interpret basic customer information updating the Customer data base with required changes in a precise accurate manner.
  • Prepare and send email correspondence in accordance with the Standard Operating Procedures SOP as defined by the management team.
  • Analyze problems and offers solutions.
  • Communicate in a professional manner and with clarity, using good verbal and written communication skills. 
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Information Professionals

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