POSTED Oct 26

Project Manager at Coursedog

  • Project Management
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Coursedog offers modern academic operations software that empowers administrators and faculty to execute exceptional educational experiences and meet their strategic enrollment management goals through integrated academic and event scheduling, curriculum, catalog, and campus form tools. Founded by former Columbia University students, Coursedog has raised $6m from Y Combinator, Josh Kopelman, Devin Wenig (Former CEO of Ebay) and serves 80 universities including Columbia, Stanford & CUNY.

We are looking for an innovative, self-starting, and critical thinking person to join our Project Management (PM) team. This individual will be fully immersed in the implementation process, adding value to our clients and the team on a daily basis. Our ideal candidate thrives in a fast paced environment, cares deeply about the customer experience, and seeks to make an impact in higher education. They also have a product mind and want to contribute to improving the product at a mission-driven company.

At Coursedog we prioritize ownership, and empower all team members to contribute and implement ideas to continually improve the company.

We are looking for someone we can count on to:

Own:

  • Lead successful, standard, out of the box customer implementations across our product suite, communicating and working directly with clients
  • Get involved with our support processes; flex your critical thinking and problem solving skills to help users navigate the platform as questions arise
  • Drive admin and end user functional training; develop training resources for campuses and lead tailored training meetings for institutional use cases
  • Make informed, data-driven feature recommendations; source information through research and speaking with university administrators to ideate scalable solutions to present to our product team

Collaborate:

  • Work with our Data Engineering team members to support implementations
  • Partner with the product team on feature recommendations
  • Interact with engineering to resolve technical integration issues

Learn:

  • Develop deep product knowledge and speak eloquently about the product
  • Demonstrate competence in our existing implementation cycle
  • Empathize with the problems facing our customers

Improve:

Customer Satisfaction → Retention → Revenue → Growth 

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