POSTED June 21

NDHAF Application Support Specialist at North Dakota State Government

  • Data Entry
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Full Job Description

As our Application Support Specialist, you will support the Housing Stability Division in the ND Help for Homeowner’s Program by educating our applicant households in the program requirements and how to apply for NDHFH (ND Help for Homeowners) benefits to minimize missing information or documentation and maximize speed in processing.

To succeed in this position, you should be highly organized, able to manage your time and priorities effectively and have demonstrated ability to convey information accurately and thoroughly via telephone and email with a diverse population. You will be required to communicate professionally, clearly, and concisely in conversation and through written correspondence. You should have great attention to detail and be able to work with technology in a fast-paced environment. You will communicate creatively and resourcefully interview the applicants and also assist them to help reach the maximum amount of eligible benefits. You will also be introducing additional economic assistance resources that the household may qualify for and provide educational resources to promote and increase long term housing stability in the future.

In a home/remote work environment, you will need to establish and maintain an organized work environment and successfully manage time in an unpredictable and rapidly changing priorities. In a home/remote work environment, you will need to establish and maintain a quiet and private work environment that protects the confidentiality of the applicants in accordance with the policies of the Department.

To be considered for this position, you must have a high school diploma or GED. Experience with phone-based customer service in fast paced work environment is preferred. Experience with learning new systems and data entry is preferred.

Working for ND DHS:

ND DHS utilizes a blended workplace model. This is a long-term temporary remote position, and the hired individual could work from anywhere in the state of North Dakota. As a temporary employee, you will be eligible for certain benefits at employee cost.

Application Procedures:

For more information or if you need an accommodation, please contact Sara Zink at szink@nd.gov or at (701) 328-1907.

Please make sure your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if the Department’s Human Resource Division cannot determine that you meet the minimum qualifications.

Applicants must be legally authorized to work in the United States. The Department of Human Services does not offer or provide sponsorships.

All application material must be received on or before the closing date by 11:59 pm

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

Employing Unit: ND DHS - Economic Assistance

Telephone Number: (701) 328-2310

TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701) 328-3290.

Equal Employment Opportunity


The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10. 

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North Dakota State Government

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