External: Customer Support Specialist

Location: Remote Canada OR Remote US

Reports to: Manager, Customer Support

Position Overview:

As a Customer Support Specialist, you will help to maintain customers' trust in brands we represented. You will use problem-solving and people skills to assure customers of swift resolutions to their concerns. This is a fast-paced role that requires the ability to move quickly from one task to the next and handle a constant flow of incoming calls and emails.

Responsibilities:

• Build relationships with dealers remotely via phone
• Execute phone and email communications to Dealers
• Strong communication skills, proper phone and email etiquette
• The ability to work independently but also as a team player
• Time management and superior organizational skills
• Educate Dealers on key elements of their Digital Program
• Ability to guide Dealers on program solution including websites, digital advertising, SEO, and reputation mgt.
• Provide issue resolution with products and vendors
• Support Dealers with enrollment in program solutions via portal
• Resolve billing issues
• Draw key insights from analytics
• Manage a multitude of tasks in a timely fashion
• Provide feedback on program improvements
• Assist in any additional ad hoc projects
• Help users access and understand the data and metrics in Google Analytics/Adobe and the data warehouse
• Build ad hoc reports for various stakeholders

Qualifications:

• 1 year of relevant industry experience
• If a recent grad, relevant experience in an internship or campus club/organization
• Bachelor's degree required
• Previous customer service experience
• Experience working with various computer programs
• Candidates must be self-motivated and demonstrate attention to detail
• Knowledge in collecting and analyzing clickstream data using data layers, analytics platforms (GA/Adobe), and tag management systems (GTM/Adobe)
• Strong communication skills (required), including the ability to translate complex technical details into easily understood messages for a non-technical audience
• High degree of independent judgement and love for solving complex problems
• Experience working with Salesforce preferred.
• Minimal travel (< 10%)

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.

Our Values

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.

Team Driven - **** At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words. We bring these values to life throughout our organization through our employee event series — J.D. Power Values Days. Each quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year.

We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.

J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation. If you require accommodations during the recruitment and selection process, please specify.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

EOE/M/F/Vets/Disabled

#LI-SV1

#LI-Remote 

Customer Support Technical Trainer

Smartsheet

Bellevue, WA

Smartsheet is looking for an enthusiastic Technical Trainer who develops, delivers, and evaluates technical training curriculum and programs for our Customer Excellence Teams. You will coordinate materials to be used in program design exercises to enhance lectures. This role also develops and improves exams and quizzes used in all training courses. You will develop technical training programs and help others develop skills to make them better professionals and customer advocates.

Technical trainers must be extremely knowledgeable in their field of expertise and have solid technical aptitude. Additionally, you will explain complex subjects in a clear and interesting way.

The goal is to contribute to the development of people's technical/IT skills to meet organizational needs.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our Support Training, Quality and Operations Leader located in our Bellevue office. However, this role is remote eligible!

You Will:

• Create technical training programs according to organizational requirements
• Produce training schedules and classroom agenda
• Determine course content according to goals
• Building ad-hoc training materials to ensure the learner has the tools to be successful
• Provide technical training to Smartsheet's technical customer-facing teams
• Attend product release training, testing new product functionality, and stay up-to-date on product enhancements and releases
• Create/provide technical training materials for new products, product releases, and feature updates.
• Complete training sessions, webinars, and workshops in groups/individually
• Arrange for and conduct on-site training when needed
• Keep and report data on completed courses, absences, and issues
• Evaluate results of training programs
• Determine overall effectiveness of programs and make improvements
• Assess training needs and certification requirements for several levels of technical resources.

You Have:

• Experience as a technical trainer
• Knowledge of modern training techniques and tools in technical subjects
• Experience designing technical course content
• Outstanding communication skills and comfortable speaking to crowds
• Degree in a relevant technical field
• Experience using Articulate 360 and/or Camtasia is a strong asset
• Strong working knowledge of Smartsheet is preferred but not required (Smartsheet product certification a plus!)

Perks & Benefits:

• 100% employer-paid medical, dental, and vision coverage for full-time employees
• Equity - Restricted Stock Units (RSUs) Equity with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• 15 days PTO to start, plus Flexible Sick Leave
• Teleworking options from any registered location in the U.S. (role specific)
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! 

At TigerConnect, we’re on a mission to transform and improve communication and workflow in hospitals and the healthcare industry overall. This is without a doubt a tall task, but one that we believe is possible with the right group of dedicated, thoughtful trailblazers. Today some of the largest organizations rely on TigerConnect to send millions of messages every day, and to sleep well at night knowing their messages are safe. We’re a fun, hungry, innovative group of people who are passionate about transforming the way individuals and organizations communicate.

Reporting to the Chief Client Officer, the Vice President, Customer Success & Support will lead our Customer Success and Support organizations and become an integral leader in transforming the way our customers achieve success with TigerConnect products. The Customer Success Management team is chartered with supporting our clients to help them drive product adoption, usage and most importantly, value from the TigerConnect platform. The ideal candidate will bring a customer first, data driven approach along with a proven record of leading customer engagement/success teams in a SaaS environment.

The VP, Customer Success & Support, together with their team, will use data and systems to analyze and measure key performance metrics across the client experience and lifecycle to ensure our strategies and programs are driving better adoption and customer business outcomes including improved utilization, outcomes,, retention,, as well as , customer satisfaction and achievement of contracted service level agreements.. Working across the business, the VP, Customer Success & Support will ensure cross-functional collaboration with Sales, Professional Services, Clinical Solutions, ,Marketing, Product, and Finance, aligning with TigerConnect’s overarching go-to-market and strategy to ensure we support both new and existing customers across the lifecycle journey.

What you'll own

• Strategy: The success of this position will rely on strategic alignment across the company to ensure our approach, offerings and resourcing are effectively influencing product adoption and growth.
• Adoption and optimization: Develop measurable, repeatable best practices and strategies across business segments to encourage product adoption, value and growth. Use technology, systems and processes to drive consistency, repeatability and scale. Work closely with Onboarding, Support, and Business Operations to ensure alignment on key platforms and technologies that support the business.
• Management: Collaboration and engagement; alignment and review of key performance indicators including usage, churn, upsell and net retention to ensure the most effective path to success for customers and for TigerConnect. Regular communication and engagement in key customer activities and events.
• Analytics: Use predictive data and analytics to manage and improve the business. Continually work to refine and better leverage the data proactively and prescriptively to run the business.
• Voice of the Customer: Engage and provide customer feedback and input to the product roadmap; act as voice of customer by writing stories about recurring product issues, opportunities, and enhancements
• Onboarding/Implementation: Coordinate with key services organizations to ensure customers have the right services, relationships, and capabilities to achieve results.
• Team Leadership: Responsible for the overall culture and sentiment of your organization. You will encourage and support the development of your teams. This includes, but is not limited to, selecting talent, development of the team, and driving a positive and collaborative culture that values teamwork and results.
• Reporting: Define, create, and use reporting and predictive analytics to understand and manage the business.
• Financial Oversight: Responsible for the financial integrity of the CSM department; expense management, budget changes, approval of transactions, etc.
• Executive Communication: Provide key updates and presentations to the executive leadership team, deliver key strategic business reviews with key stakeholders, and provide executive level communication and engagement.
• Thought Leadership: Bring your experience and focus to drive continuous improvement and excellence in our client onboarding and lifecycle management resulting in industry leading client satisfaction and revenue growth throughout our customer base.
• Planning: You will help us plan for the future and develop team growth goals including hiring, structure, OKR setting, and workflow process to support our rapid growth plans.

What you’ll need

• BS/BA degree required
• 10-15+ years of leadership experience in Customer Success, Account Management, CS Operations, Customer Support, etc., preferably within an enterprise SaaS environment and at large scale
• Demonstrated success at building highly functioning CSM / Support teams and establishing process and procedure to ensure excellence
• 10+ years of strategy development and strategic planning, including regular interface with executive teams and the board
• Strong empathy for customers AND passion for revenue and growth
• Strong executive presence and ability to influence customer leadership
• Background leveraging data and analytics in decision making
• Experience using/integrating a CSM Technology platform (e.g., Gainsight) into the rhythm of the business
• Experience working with cross functional teams and in a matrix environment to achieve company objectives
• Experience working in healthcare or healthtech a plus

Who We Are:

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. We are recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019) and Built In LA’s 2021 Best Places to Work, Best Midsize Companies to Work, Best Paying Companies and Best Perks & Benefits.

Why We’re Different:

• We are the largest provider of clinical communication and collaboration solutions in the U.S.
• We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
• Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
• An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
• A fun environment that embraces a “work hard-play hard” culture
• We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
• This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan
  

TigerConnect is an Equal Opportunity Employer.

**Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.*

TigerConnect Applicant and Employee Privacy Notice 

We’re on the lookout for a friendly, enthusiastic tech-minded individual that enjoys interacting with customers. 

We’re an Australian-based SaaS company with team members distributed across the globe. In recent times, we’ve seen a big increase in interest for our space scheduling platform. So much so that it’s becoming quite tricky to help out our stream of worldwide fans! 

As we’re a relatively small team (currently 21), you’re primed to make a big impact! 

Your day-to-day will involve: 

• Answering email/chat questions from prospective and existing customers 
• Helping customers find solution to their unique scheduling scenarios
• Providing customers with product demos via video link 
• Collecting and reporting feedback to assist with product development decisions

For this role, we need you to: 

• Demonstrate outstanding written and verbal communication in English
• Have a friendly, engaging and professional manner 
• Be generally interested in technology/SaaS products
• Have some experience in customer/client interaction
• Enjoy working in a remote team
• Be situated in The UK, Ireland, Mainland Europe or Africa

About Us:

Skedda is a cloud-based space scheduling solution. The product uses smart automation to assist with the management of bookable ‘space’.  Skedda has widespread application but is mostly used to enable self-service bookings for desks, meeting rooms, studios and sport facilities. 

We are 100% bootstrapped, profitable and growing fast! We, the founders, continue to build and run the product day-to-date. We have built a team of friendly, enthusiastic high-performers and would love you to join our growing remote team! 

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses. Our mission is to make e-commerce easier for everyone.

We stand by our core values in everything we do:

• We know that we're better together
• We are always learning and growing
• We shape our own destiny
• We build relationships that matter

TaxJar’s remote-only team of 240+ people is growing fast. Our team has an opening for an AutoFile Customer Experience Specialist. 

A day in the life

• Manage Resolutions team and oversee the various monthly duties and ongoing projects conducted by the team
• Support career development and provide timely feedback to team by conducting regular 1:1s, completing performance reviews and handling compensation/hiring
• Coordinate/delegate cross team efforts to account for all aspects relating to changes in processes
• Stay up-to-date with operational as well as State Department of Revenue changes impacting sales and use tax return filing
• Serve as the point of contact for Resolutions for cross team conversations
• Coordinate and lead multiple projects simultaneously
• Maintain high level team vision and be responsible for setting and exceeding performance-based, financial-based and AutoFile product-based goals
• Contribute to AutoFile strategy discussions
• Schedule, plan and lead Resolutions Team meetings
• Communicate effectively with teammates in a fast-paced environment
• Suggest improvements that increase the team’s efficiency and accuracy
• Be willing to jump in and help the team however needed

You’ll be a great add to the team if you have….

• Basic Computer Knowledge (MS Office/ Excel/GSuite)
• Impeccable attention to detail
• Strong written and verbal communication skills
• Be self-reliant and work independently
• Be able to contribute to team level goals
• Sales tax experience a plus
• Experience monitoring and managing ticket queues a plus
• Desire to learn and adapt to changes in a constantly evolving tax technology space

TaxJar is a human-first company. 

People are accepted and free to be who they are.

We embrace that diversity, equity, inclusion and belonging are essential sources of creativity and innovation that bring a richness of thinking and experience to the work that is celebrated at TaxJar. Simply put, we care. We will always put people - our team and our customers - first, by supporting our people to do their best work building products our customers love. 

Our formula is simple. We believe we have an elevated level of responsibility in everything we do. This means we empower our team to do the right thing for each other and for our customers, and we do the right thing, even when it's harder. We’ve built a team based on trust, that endeavors to maximize our team members’ individual talents so our workplace creates a sense of meaning and belonging for everyone.

Visitwww.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for. 

Full-Time Seasonal Customer Service Representatives – Work from Home!
States available – NV, AZ, AL, ID, TX, FL, GA, UT, VA, NC, OH, OK, CA (Bakersfield area only)

Job Description: Why you and why us?

Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

What Benefits do you offer?

• 40% Discount on most merchandise!
• Full benefits including medical/dental/vision/maternity/vacation/401k and much more!
• Monthly performance bonuses!
• Fun contests / rewards and recognition programs
• Growth / Promotional Opportunities
• Paid Training from the comfort of your home
• Overtime, overtime, overtime
• Pay = $14.00/hr

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Emphasize our effort: Because we care

Essential Functions: The nuts and bolts

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

Qualifications: What you need to apply

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

•  Ability to complete mandatory paid training for 3 weeks – 100% attendance is required

Equipment you must have for training and for work:

• Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
• No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
• SAntivirus/Anti-malware
• 6 GB of RAM
• Wired USB headset (with microphone) which is compatible with our systems
• Ethernet cable hardwired into you modem/router
• Wi-Fi is not permitted
• USB to Ethernet converter if your computer does not have an Ethernet port
• Monitor: 15 inches or larger with minimum resolution of 1024 X 768
• Mouse and keyboard
• Webcam (built in or external) with minimum resolution of 640 X 480
• Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.

Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: http://speedtest.wsgc.com/

Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.

States available – NV, AZ, AL, ID, TX, FL, GA, UT, VA, NC, OH, OK, CA (Bakersfield area only) 

Bilingual Customer Service Representative Remote

Job Locations: US-Remote

ID: 2021-42003

Position Type: Full-Time

Minimum Salary: USD $37,000.00/Yr.

Maximum Salary: USD $41,000.00/Yr.

Description

Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy.

The Gold Service program contributes to Safeco’s position as a leader in the independent agency channel. Through Gold, we provide industry leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences, but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco.

At the heart of growing our program is you – our valued employee!

Our call center class begins on November 8th 2021. Our hours of operation are from Sunday through Saturday, 7:00am-12:15am PST. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.

Through our company paid 10 week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way. Training hours are from 8:00am-4:30 pm, Monday through Friday. This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.

• The following states/districts are excluded from eligibility at this time: Alaska, Arizona, California, Hawaii, Illinois, Kentucky, Louisiana, Michigan, Montana, Nevada, New York, Washington DC, West Virginia.

Responsibilities:

• Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
• Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business.
• Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
• Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
• Maintains and tracks accurate data in various computer systems.

Qualifications

• Associate`s degree in a business related field or equivalent training required.
• Minimum of 6 months related work experience required, Customer service experience preferred.
• Ability to review, record and organize written data from a variety of sources with no pre-established format.
• Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment are required.
• Ability to handle confidential and proprietary information is critical.
• Proficiency with computers is mandatory.
• Knowledge and ability to use Microsoft office tools is necessary.
• Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions.
• Appropriate licenses up hiring/training, along with passing Proficiency Assessments is required.
• Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward in having you join us to help achieve our goals together.

About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” onIDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 

Title: Part-Time Customer Service and Claims Representative – Remote – $500 Sign-On Bonus for External Candidates

job category: Customer Service and Claims

job description:

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want – apply today! We provide the support and structure; you provide the interest and motivation.

You like working with people. Even more so, you like helping them. This is your chance to join a team dedicated to helping our members and their families every day. In this joint role as a Part-Time Customer Service and Claims Representative, you’ll join us on a mission to not only deliver the best customer service in the health care industry, but the best customer service. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing your life’s best work. SM

In this role, you play a critical role in creating a quality experience for the callers that you connect with and those that you correspond with. Every interaction gives you that opportunity to improve the lives of our customers and exceed their expectations. You’ll spend the majority of your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. You’ll also spend a portion of your time reviewing, researching and processing healthcare claims with the goal to ensure that every claim has a fair and thorough review.

This position is part-time (Employees are required to have flexibility to work any of our 3-6 hour shift schedules during our normal business hours of (9:00am – 3pm CST).

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
• Review and research incoming healthcare claims from members and providers (doctors, clinics, etc) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)
• Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/certificates)
• Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma / GED (or higher) OR 10+ years of equivalent working experience
• All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material

Preferred Qualifications:

• 1+ years prior experience in an office setting, call center setting or phone support role

Soft Skills:

• Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments)
• Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
• Proficient problem-solving approach to quickly assess current state and formulate recommendations
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
• Flexibility to customize approach to meet all types of member communication styles and personalities
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
• Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $22.02. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Additional Job Detail Information

Requisition Number 1004001

Business Segment UHC Benefit Ops – E&I Ops

Employee Status Regular

Job Level Individual Contributor

Travel No

Additional Locations

• Phoenix, AZ, US
• Hartford, CT, US
• Tampa, FL, US
• Minneapolis, MN, US

Overtime Status Non-exempt

Schedule Part-time

Shift Day Job

Telecommuter Position Yes 

Customer Success Chat Representative – Remote

FT – HOURLY | ACHIEVE TEST PREP | OUTSIDE OF UNITED STATES

Job Description

Do you enjoy flexibility and the ability to work from home? Achieve provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam. We are an entirely virtual organization with all team members working 100% remotely.

Our Chat Support Reps provide support to customers chatting via our website, who require information about the company itself and how we can help them to pursue their career objectives, through higher education. They also ensure that they guide customers to the relevant departments in instances where they are unable to resolve any issues which are raised by customers. They spend their entire day handling chat messages from prospects and current customers, using appropriate scripts. May handle other related projects or tasks as necessary in between chats or during times with lower volume.

Responsibilities

• Answer incoming chats in less than 30 seconds
• Generate sales leads
• Maintain a high level of competence by remaining abreast of any changes which will affect the customers largely
• Provide excellent customer service on a consistent basis
• Follow communication procedures, guidelines and policies
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the appropriate materials
• Give appropriate solutions and alternatives to customers chatting in
• Keep records of customer interactions, process customer accounts and file documents

Desired Skills and Experience

• Must be able to write fluently in English
• Excellent grammar and communication skills
• High School Diploma
• Proven customer support experience
• Chat handling experience is preferred
• Typing speed of 35-40 WPM
• Familiarity with CRM systems and practices
• Must enjoy communicating with customers through online written chat
• Ability to multitask, prioritize, and manage time effectively

Job Details

Type: Full-time
Schedule: 30-39 hours per week, flexible schedule within Achieve’s Business Hours
Remote: 100% Online; home-based OUTSIDE of the USA 

English Customer Service Representatives Work from Home in Poland.

Congratulations! You are just 90 minutes away from a new job in your own home!

After we have reviewed your initial application, you will receive an email link to a multi part online assessment to complete in your own time. Good Luck!

What We Offer You:

• Competitive Salary
• Pension
• Monthly Bonus
• Home office support contribution
• Gym Membership contribution
• Generous Employee Purchase Discounts on Wayfair.de

What You'll Do

• Build a relationship with the customer throughout the call
• Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
• Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
• Identify areas of improvement and convey trends in customer calls to leadership
• Navigate multiple software applications and technologies simultaneously
• Use conflict management skills and maintain professional composure

What You'll Need

• Comfortable business level in verbal and written English, ideally C1
• Strong problem-solving skills and the ability to think analytically
• Excellent communication and relationship building skills
• Passion for helping others
• A successful track record working in a high-volume fast paced environment
• Ability to maintain internet speed of at least 25 Mbps (download) and 5 Mbps (upload)
• A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment
• Available to commit to a fixed Monday to Friday 09:30 to 18:00 training schedule for the first 3 weeks

More Information about us:

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home.

The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. 

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Phone Customer Support!

Do you have Phone Customer Support background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.

Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.

We are looking for PHONE CUSTOMER SUPPORT professionals located across most of Latin America!

What's in it for you:

• Work with some of the coolest clients around the world in digital, gaming and e-commerce space!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate - Discussed during your first interview
• Paid orientation

What are we looking for:

• Phone customer support skills/experience
• Interest in creating an excellent experience for the customer
• Fun approach to customer support
• Professionals who love being a part of a team
• Multitasking ninja!
• Professional who cares about the details, who is very reliable and friendly and tech savvy!
• Customer Support professionals with excellent spoken English and Spanish or Brazilian Portuguese language skills

Availability:

• 20 hours per week or more, based on your needs
• Shifts vary based on selected projects
• Immediate opportunities

Requirements:

• Ability to pass background check
• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset for phone projects
• Quiet workspace
  
• Willingness to install MSQ security software and 2FA app on phone 

Our Value Proposition: Clearcover is a venture-backed technology start-up disrupting the trillion dollar legacy insurance market. We’ve focused on building products that create confident, happy customers - and we’re flourishing. We believe in putting our people first, paying them well and working together to solve tough problems. If you’d like a high-growth opportunity with an award-winning company, let’s chat.

Is this role for you? Would your friends and family characterize you as a passionate, empathetic, and easy-to-love, people person? Are you P&C licensed? We’re looking for an Insurance Customer Service Representative who is nuts about turning customers into raving fans, has a knack for turning frowns into belly laughs and problems into joyful solutions. You should be someone who: can keep calm even when speaking with customers who aren’t as happy as we’d like, has an excellent ability to follow through and ensure customer issues have been fully resolved, and effortlessly balances customer needs with business needs. A successful Customer Service Representative is fanatically excited to go above and beyond to deliver a brag-worthy customer experience and has a wealth of knowledge from your background performing high-quality sales or customer success work. Sound like you? Keep reading.

But wait, there’s more: As a Clearcover-er, you’ll have access to a sweet set of benefits. Not only will you have medical coverage, but we pay the vast majority of medical premiums for you and your family. We’ll also contribute to your HSA and HRA. Dental and vision? We’ve got you covered there, too, at 100%. Did we mention we’ll make a 3% contribution to your 401K even if you contribute nothing and get you to work pre-taxed through our commuter FSA? It’s true. Plus, we happily give you generous time off for R&R so you can do you. Excited to learn more? Fill out the application below!

Clearcover is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law. 

OneSky provides end-to-end localisation solution, translators and developers alike love our product!

Our Customer Success team is responsible for onboarding, educating, and supporting our customers. We start work once a customer decides to use OneSky. We ensure they get the most value from our product and services the moment they decide to use OneSky.

We are looking to grow our team globally to better work with international customers. Representatives are responsible for working directly with customers to help them get started and succeed in using OneSky, answer product questions, track user feedback, report and escalate issues to engineers.

They act as the bridge between our customers and our product design and development teams.

Responsibilities:

Communicate efficiently and effectively with our customers. We rely on Zendesk to communicate with customers.

Manage customer expectations and own customer communications from initial contact until resolution. We proactively make sure our customers are getting the most they can from OneSky.

Become an expert in how OneSky works, what it is capable of, and where it is going - Influence the direction of OneSky, the product.

Provide technical support to clients and efficiently escalate tickets and track issues

Create issue report with reproducible steps to facilitate fix with engineering team

Review reported issues and answer customer questions

Requirements:

Studied web/mobile programming related courses

Good understanding of mobile and web development

Previous experience in a troubleshooting environment and be a great problem solver

The ability to rapidly switch gears while retaining focus on the bigger picture

Passion for talking to customers and seeing them succeed

High-level of empathy

Excellent communication skills. Competent and fluent writer [English]

Bonus Skills & Attributes: - Experience / interest in localization / translation - Remote working experience - Relevant engineering degree

We are looking for someone who can work European time zones, up to 20 hours per week. 

👏 ABOUT US

We're looking for a new teammate in our lean company (50% engineers) and give you the opportunity to be part of a fascinating journey. We’ve seen incredible growth over the last 10 years (the apps in our portfolio have been downloaded 100M times) – driven by a talented and versatile yet small team. It has worked well so far, but now we want more.

🔥 ABOUT THE ROLE

You are a Customer Care Representative (m/f/d) for the German market with strong experience, and you will be an essential part of our bootstrapped and 100% remote company with a flat organizational structure. The position is full-time. This is an excellent career opportunity to join a fast-growing company in a key position.

❤️ WE OFFER YOU

• a great work-life balance - work whenever you want from wherever you are. Results - not hours. We care about what you achieve.
• no bullshit - we are a fact- and engineering-driven company (including the founders)
• to work on something important. A lot of businesses say they change lives, but we actually do it. We've helped millions of people find love and happiness.
• a competitive salary

🚀 YOU WILL

• provide friendly and efficient customer support by handling front-line issues via Zendesk. Our award-winning apps are used by millions of active users every day
• troubleshoot customer problems in a systematic, solution-based, and customer-focused manner
• moderate user content like profile photos
• investigate reported abuse, and take appropriate action
• work agile with a motivated and innovative small team (including us, the two founders)
• work on a mostly flexible schedule, but some weekend availability is expected.

💪 REQUIREMENTS

An ideal candidate for this position has excellent communication skills, is a natural learner, an out-of-the-box thinker, empathetic, technically-minded, and unflappable. To succeed in this role, you must be highly adaptive and be able to work in a fast-paced, highly interactive environment.

🎯 YOU

• have a high level of written and spoken fluency in English and German
• have accurate spelling and grammar
• are committed and able to work independently
• have an eye for detail
• are tech-savvy with sound computer skills
• are able to work from home with a fast internet connection
• are self-motivated and energetic
• ideally, have experience working in a remote position

If this profile matches your expertise, experience, and aspirations, we’d be delighted to receive your full application, including references and your portfolio. 

As the first member of our customer success team, you will drive InsurGrid's growth by activating and supporting customers to increase adoption and retention. You will be joining a fast growing team selling the future of insurance, backed by tier-one VCs. We are fundamentally changing the way insurance is bought and sold. Our product has never existed before and we are bringing a new way to sell insurance to the market (imagine selling a CRM in the early 2000s). Check out our story on TechCrunch.

We have learned a ton over the past year on what works to make customers successful and improve retention. This role is an opportunity to build upon what we’ve learned and establish a customer success foundation within InsurGrid from the ground up. You will be expected to scale customer onboarding, activation, and support functions within our business. There will be a high degree of opportunity for progression, creativity, and ownership. You will be measured on an increase in customer activation and improved retention over time. Simply put, we want you to make sure every customers has the best experience with InsurGrid and they get as much value out of our product.

As a member of our team, we make a commitment to your growth and success, both as a member of this team and for wherever your career takes you. We are building something that doesn't exist, which means that each member of the team from CEO to our interns learn something new every day and we share these lessons and perspectives with each other for our mutual growth.

Responsibilities

• Ownership of the post-sale customer lifecycle to activate and retain customers
• Manage our weekly customer activation meeting where we review activation metrics, discuss issues/opportunities, and assign weekly action items
• Manage support emails, intercom chats, and our help center to make sure our customers receive the best possible support
• Host weekly one-to-one and one-to-many product and onboarding trainings for new and existing customers
• Create training presentations, onboarding documents, and best practice guides to help customers get the most value out of our product
• Manage the customer off-boarding process to collect feedback and offer additional resources to retain them
• Use Intercom to support customers through chat, evolve our customer onboarding experience, and implement additional Intercom features
• Work cross-functionally with Engineering, Product, Sales, Marketing and Operations to ensure customers have the full power of InsurGrid behind them

Who you are

• At least 4+ years of experience in Customer Success Management in a SaaS company
• You have previously scaled customer onboarding, activation, and support functions at a high growth start-up
• You are passionate about customer success, positively impacting the working lives of people, and take pride in customers having success
• You don’t shy away from building new processes and systems to support a rapidly growing customer base
• You are patient and a natural born teacher who is able to explain complex issues in simple terms and adapt your tone for different customers
• You are a clear and thoughtful communicator with excellent verbal and written communication skills
• You are ready for a role that requires strong leadership, prioritization and high emotional intelligence
• You are comfortable giving presentations to groups of any size and audience - from every day end-customer of the app to a high-level executive

What you get

• Opportunity to be the first customer success hire at a venture backed software startup
• Competitive base salary, equity, and benefits (Medical, Dental, Vision)
• Firsthand experience building a venture backed startup from the earliest stages
• Ability to help build and shape our customer success department from the ground up
• Direct interaction with both our investors and advisors
• Flexible vacation time to promote a healthy work-life balance
• Education and learning stipend for personal growth and development
• Annual company retreats to rest, relax, and get to know your co-workers (we recently went to Breckenridge, Colorado)

About InsurGrid
The way to buy and sell insurance is broken — we're on a mission to change this. Consumers can connect their bank account to financial apps to manage their money, but can't connect their insurance account to receive a competitive quote. We're building Plaid-like technology to facilitate a modern insurance shopping experience and build developer-first infrastructure.

It all starts with the agent. The agent is the main distribution channel for the $684B P&C industry. The agent represents 93% of all P&C insurance policies issued in the United States. The agent is the plumbing behind the insurance industry and they need a platform to make buying insurance frictionless, personalized, and modern.
We’ve been moving fast since we founded InsurGrid in January 2020. Since then, we’ve built and launched the initial version of our product to  1000+ insurance agents and raised a pre-seed round led by Engineering Capital and Hustle Fund. We are operating as a fully remote team.

InsurGrid values diversity and is committed to a policy of Equal Employment Opportunity. InsurGrid will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. 

Role

We're hiring a customer support lead to ensure our customers are successful at using Canny. As the main point of contact for the majority of our users, you'll play a key role in our success 🚀

Responsibilities

• Be the main point of contact for customer support via live chat (US business hours)
• Become intimately familiar with Canny's product in order to field technical/product-related questions
• Create and maintain articles in our help center
• Create and update support-related videos to be used in live chat, onboarding, and help center
• Work with customer success to identify opportunities to drive conversion, engagement, upsells, and retention

Qualifications

• You have 3+ years experience crushing it in a customer-facing role at a technology company (ideally SaaS)
• You have outstanding written and spoken English skills
• Empathy is second nature for you; you enjoy helping people solve their problems
• You can digest and effectively communicate technical concepts across audiences of varying technical ability
• You're a team player with high level of integrity; you're productive working remotely

Tools

• Intercom (live chat conversations)
• Missive (email + team collaboration)
• Slack (team communication)

Compensation

• Competitive base salary and equity package
• Unlimited sick and vacation days (paid)
• International team offsites ✈️ (paid)

Apply

If you think you'd be a great fit for this position, shoot us an email. Please include your resume and tell us why you want to work at Canny. For brownie points, add your favorite GIF. 

Location:  US Locations Only; 100% Remote; Part Time

About Us

We are a company that helps any business, big or small, provide world-class customer support to their users. As a startup ourselves, we know that how you treat the customer can make or break any business, and we apply the same philosophy to how we treat our employees.

We are a fully remote company – remote work is in our DNA, and we don’t plan on changing this!

Job Description

We have holiday season positions available with several different clients in various industries, and are currently looking for applicants who can work 15-40 hours per week. All training is paid at our regular hourly rate.

While this is a seasonal position (October – January), we’re growing rapidly! Folks who do well may be extended offers for permanent positions.

Learn more and apply: https://jobs.lever.co/loopsupport/c84eebbe-26f1-4f9c-ac79-6bfafc40d5f1?lever-origin=applied&lever-source[]=Remote.co

Location: US Locations Only
 

Title: Customer Service Representative (Remote)

Location: United States
Category: Customer Service and Call Center, Operations
Reference Number: 217248-1
Job Type: 1st Shift
Job Description:

Description

Are you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class customer service and performs needs based selling? Do you thrive in working in a fast paced environment that is ever changing? Our Customer Service Representative role may be the right career choice for you.

At Citizens Bank, we consider our colleagues to be our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Call Center teams. Bring your skills and expertise to our team. Our Call Center colleagues have the support and training needed to grow their careers and make a lasting impact.

What you can expect in this role:

• Field a variety of incoming customer calls with a passion to deliver high quality solutions for our customers
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs through cross selling opportunities
• Extensive paid training to ensure your expertise and prepare you to handle customer inquiries of increasing complexity
• Dedicated support from leaders and peers to support your development and performance
• A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual
• Satisfaction and pride in producing high quality work

What we offer:

• Competitive salary with quarterly performance-based incentive bonuses
• Exceptional benefits such as medical, dental, and generous Paid Time Off policy
• Variety of work schedules to suit your lifestyle and needs
• Opportunities to grow your career with a company that values career progression
• Access to 401(k) with corporate match and Employee Stock Purchase Program
• Access to exclusive colleague offers on Citizens Bank products and services

Qualifications

What we are looking for:

• 1+ years of exceptional performance in a customer facing role
• Positive and customer-focused mindset
• Prior Sales experience a plus
• Strong verbal communication skills
• Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers
• Superior interpersonal skills with the ability to navigate through difficult situations
• Exceptional time management skills
• Detail oriented with a strong sense of urgency
• High School degree or equivalent
• Computer proficiency
• Ability to sit for long periods answering customer calls Required

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Various 1st Shift Schedules; All shifts will include working Sat or Sun

Class begins November 9th 

Customer Care Team Lead

• United States – Remote OK
• Full-Time
• Customer Care

Who We Are

Hungryroot is your personal grocer, powered by AI and the belief that food deeply impacts your daily life. You tell us a little about yourself, and we use proprietary predictive technology to deliver groceries and recipes that best suit your individual needs and goals. We also assist with meal planning and nutritional support, helping you save time, save money, shop sustainably, and eat what makes you feel your best.

We are a distributed team built on top talent from over 10 states across the U.S. While we have an office in NYC, we support employees creating “offices” wherever they are. We believe in fostering team connection and collaboration across all of our “offices” – so don’t expect to be online at 6 am to make a meeting if you’re on the West coast. Expect to attend regular team building events, and to be able to work from the beach every once in a while. Expect to be treated like an owner who cares about our common goal, not someone who has to clock in and out of work.

Hungryroot is more than doubling in revenue year-over-year, profitable, and rapidly growing – this is why we need you!

What You’ll Do

Hungryroot is looking for a Team Lead to join our growing Customer Care team. We are seeking an energetic, empathetic, and detail oriented person who is ready to make their mark on a growing team. As a Customer Care Team Lead, you’ll be responsible for all day-to-day interactions with our customers over email, text and chat, along with guiding a group of Customer Care Agents to create the best experience possible for our customers.

Please note that this is a full-time 40hr/wk role, and we’re seeking candidates with the availability to work weekends and some holiday work is required. Your ability to work non-traditional hours and OT when required is a huge plus!

How You’ll Make an Impact

• Spread the Hungryroot love to everyone.
• Respond to customer comments & questions over email, text and chat.
• Be the first point of contact for escalated tickets.
• Merge and assign tickets to keep the Zendesk workflow organized.
• Monitor cross-team communication within slack and communicate updates to agents.
• Help field Agent questions.
• Collaborate with agents to identify and track issues & trends to improve the customer experience.
• Constantly communicate with the Head of Customer Care & other leadership to identify both agent and customer pain points.
• Manage and motivate a team of 7-10 agents to meet their quality and productivity goals.
• Perform weekly QA checks for agents and provide feedback.
• Provide QA coaching sessions, when needed, with each agent
• Hold weekly 1:1s to review KPIs with the assigned team of agents.
• Support new hire shadowing sessions and ongoing training.
• Investigate and resolve customer charge disputes and BBB inquiries

Why We Need You

• 2+ years of experience in a customer-facing role
• 1+ years in a leadership role preferred
• 1+ years of QA experience
• Emotionally intelligent, solution-oriented communication
• Ability to convey complex issues to the team while delivering personable help to customers
• Ability to learn multiple internal systems and processes quickly
• Detail-oriented with a deliberate pace
• A natural desire to meet and exceed productivity and quality goals
• Exceptional and empathetic written communication skills
• A motivated, positive, proactive and transparent attitude
• A love of learning & the ability to keep up with a constantly changing environment
• Passion for healthy living, brightening people’s days and Hungryroot’s mission

Perks & Benefits

• Remote Work Optional: Work from home, work from our NYC office, work from anywhere, you decide!
• Competitive compensation + comprehensive Medical, Dental, and Vision benefits
• Unlimited vacation policy
• Monthly Hungryroot credit
• Universal paid parental leave
• 401k
• Commuter benefits
• A working environment filled with passionate, happy, smart people!

Hungryroot is built on the values of being proactive, positive, and transparent in all that we do. Our mission to help make healthy eating easy, accessible, and joyful is better served by a diverse workplace.

We are a proud Equal Opportunity Employer committed to building an inclusive workplace. We have zero-tolerance for harassment or discrimination. We do not discriminate on the basis of race, religion, ethnicity, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability.
 

About Veho

Veho's mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.

For too long, parcel delivery companies have focused solely on efficiencies and cost management. Veho focuses on the end customer. As the first technology company of its kind, Veho replaces the old delivery trucks with a two-sided crowd-sourced platform and a network of hyper-local distribution centers. Veho is disrupting the logistics space through our technology. We put the customer at the center, replacing the old model of fleet vehicles doing package delivery. We partner with some of the most recognized consumer brands such as Warby Parker and Hello Fresh to provide an incredible experience with every delivery and give customers controls on how, when, and where their package is delivered.

Customers LOVE us. Despite growing at a record speed over the past two years, we maintain an incredibly high customer satisfaction rating of 4.9/5 stars and an unprecedented on-time delivery rate of 99.9% - far above every other company in the country.

In short, we are building the logistics platform of the future.

Veho is backed by former top executives and board members at Uber, FedEx, UPS, eBay, and Amazon; three former public company CEOs, and early investors in Lyft and Instacart. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.

About the Role
As a Product Manager focused on Delivery and Consumer Services, you will lead a cross-functional team responsible for creating magic for our drivers and customers. Specifically, you will work on products that improve the delivery experience from driver check-in to the completion of a route. You’ll also build products and features that improve the delivery experience for the end customer.

Required Qualifications

• 5+ years of relevant work experience in product management
• 5+ years experience with Product Management principles and processes
• 3 + years experience coordinating between multiple project stakeholders, technical program managers, and software development teams
• Human - You value human dignity and treat others with respect. You value everyone as a unique individual no matter their role, seniority, or expertise.
• Ownership - You take 100% responsibility for the areas you are accountable for, and support others to succeed in theirs.
• Team Success - You recognize that the team’s success is your personal success. You support others through open-mindedness and transparency, and actively seek the best solution even if that isn’t your own.
• Candor - You relentlessly pursue personal growth and are open & honest about your own shortcomings. You provide authentic, candid feedback to your peers, and welcome the same in return.

Preferred Qualifications

• 4 year Bachelor’s degree in Computer Science or related field
• Familiar with product management best-practices
• Ability to communicate and influence at any level of the organization; both technical and non-technical stakeholders
• Strong analytical problem solving skills; a “data first” approach with experience using data to validate assumptions
• Ruthless prioritization to focus on the most impactful features and products
• Strong experience with ML and other routing-like algorithms
• Experience with real-time marketplace behavioral economics
• Strong customer intuition; proven success translating customer needs into crisp product requirements