Build the world's fastest Identity and Checkout products

Company Mission

Our mission is to make buying online faster, safer and easier for everyone. Fast Login and Fast Checkout enable a one-click sign-in and purchasing experience that makes it easier for people to buy and merchants to sell. The company’s products work on any browser, device or platform to deliver a consistent, stress-free purchasing experience. Fast is entirely consumer-focused and invests heavily in its users’ privacy and data security. Headquartered in San Francisco but open to a globally remote workforce, we are a founders-led, privately held company funded by Stripe, Index Ventures, Susa Ventures and other world-class investors.

We are committed to diversity and inclusion, and demonstrate our values through equitable pay, fantastic benefits, and access to all reasonable accommodations.

Summary
The Fast Customer Success team is hiring a Customer Success Support Manager. This role is responsible for delivering industry-defining support for Fast’s growing seller and consumer base. This new role is critical in bringing the Fast Customer Success mission to life to its community and in directly contributes to Fast’s growth.

Role

• Handle day-to-day account and customer interactions across different support channels
• Serve as an escalation point in resolving complicated issues from sellers or consumers
• Act as primary point of contact for Payment Ops & Fraud for chargeback, fraud, or payment-related issues
• Act as primary point of contact for the Partnerships, Marketing, and Sales teams to support seller-related projects or initiatives
• Collaborate with stakeholders in Sales, Product, Engineering and Security to get the right answers for Fast’s customers
• Train new team members who join the Customer Success organization
• Own and monitor key customer success metrics
• Build processes or policies to help improve overall support metrics and CS operationsImprove and update existing internal and external help content and other CS resources

Who You Are

• Customer-oriented. Our internal and external customers are always top-of-mind for you and their satisfaction is your primary driver and motivation. You thrive in building and nurturing internal relationships with stakeholders and making data-driven recommendations which impact external customers. You always have the customer’s best interest in mind.
• Problem solver. No task is too big or small for you. You are proactive, resourceful and a natural problem-solver. You’re extremely curious and excited to dive into complex problems. You ask thoughtful questions and take action to come up with a solution.
• Excellent communicator. Communicating and developing rapport comes naturally to you. You can simplify and explain complex problems across any audience. You follow-up and follow-through, always closing the loop with your teammates and stakeholders.
• Invested in growth. You are determined to influence operations strategy in the customer success team and at Fast. You’re passionate about your own growth, and in helping your teammates grow with you.

Basic Qualifications

• 3+ years of experience as a team lead in a customer service or technical support team
• Experience providing customer support across multiple channels, i.e. email, voice, chat, social media, in-person
• Proficiency in multi-channel support tools, i.e. Zendesk and Salesforce
• Experience working in a global support or service organization, supporting one or more regions
• Experience handling and managing customer escalations; capable of identifying a solution to the customer’s query or coming up with proposals for complex issues and working cross-functionally with stakeholders to resolve issues
• Experience training, evaluating, and coaching team members
• Project / program management experience
• Flexible to work across different US time zones

Preferred Qualifications

• Basic HTML / CSS / JS skills
• Familiar with Zendesk integration, automations, and reporting
• Experience in tech, fin-tech, or e-commerce

Benefits and Perks- Because People Matter

Comprehensive insurance (paid 99% by the company) with no deductible, and 10 dollar copays
Globally remote with flexible work schedules to fit your needs
Generous paid parental/family leave for all caregivers- up to 12 weeks
401k with match up to 4%
Equity grant
People-focused PTO that you determine- time off is there when you want it, when you need it
Frequent inclusive events scheduled to allow everyone to express their voice (or dance skills)
Monthly exercise and internet stipends---and snacks 

Who we are:

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook.

Who you are

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Experience Training Specialists who will organize and own key projects and initiatives championed or sponsored by the Operations team. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!

The Customer Experience Training Specialist will help design, implement and deliver learning programs for both classroom and online use. These modules will be used to onboard, train and upskill new employees, existing employees and leaders throughout the organization, and end customers and Resellers as well. This position will collaborate with stakeholders and business partners to develop learning solutions that align business needs with learning objectives. This position will identify and analyze the skills, performance and knowledge gaps to create effective learning programs for corporate-wide initiatives in the areas of onboarding, core competency development, succession planning and career management.

What you’ll do

As a Customer Experience Training Specialists your key area of responsibility will be creating and managing a project’s scope, project plan, and deliverables. You will be responsible for the implementation of the project tasks, as well as managing day-to-day activities. You will also need to provide regular status reports to key partners to ensure the project is on time and meeting expectations. You will need to work closely with Geotab’s Legal, Production, and Supply Chain teams, as well as communicate with external vendors.

To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have strong analytical and project management skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

How you’ll make an impact

• Ability to read, write and speak Spanish a plus
• Coordinate, develop, facilitate and implement globally aligned onboarding and learning solutions.
• Deliver and facilitate training via live classroom, onsite training, web/video conference and one-on-one training.
• Design and develop creative, high quality, interactive learning content for remote and classroom training including lesson plans, facilitator guides, participant materials, videos, practical exercises, engaging activities, training handouts and evaluations.
• Ensure all recurring learning programs are updated on a regular basis to encompass program, product, service delivery, procedural and technology changes.
• Work with tight deadlines and provide valuable input on projects to enhance and customize training processes that exceed operational needs.
• Develop effective project plans to facilitate the building of learning programs and curriculum to close gaps identified.
• Support ongoing employee development using the learning management system (LMS), external learning service providers and promote training programs.
• Ensure all onboarding content is current and makes a first impression that matches Geotab’s branding.
• Ensure all training solutions are engaging and impactful.

What you’ll bring to this role

• 3-5 years of experience in corporate learning and development or training.
• A strong team-player with the ability to engage with all levels of the organization.
• Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Demonstrated knowledge of instructional design and adult learning theory.
• Knowledge of Learning Management Software (LMS).
• Excellent organizational skills, high attention to quality, detail and accuracy, combined with the ability to manage multiple high priority tasks.
• Excellent communication skills, both verbal and written, with the ability to train different audiences effectively.
• Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
• Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
• Strong interpersonal relationship building skills.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides). 

About Upstart

Upstart is a leading AI lending platform partnering with banks to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

By leveraging Upstart's AI platform, Upstart-powered banks can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart's patent-pending platform is the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart not only supports a large remote workforce, but also has offices in San Mateo, CA; Columbus, OH; and Austin, TX.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk.

About Prodigy

Prodigy is building the future for car buying. We’re a fun-loving, hard working group of trail blazers who believe anything is possible with the right team.

We recently merged with Upstart (UPST), a leading AI leading platform, and are now better positioned than ever to deliver on our mission to create the world’s best car buying experience with cutting-edge auto-retail software.

More than $1 trillion of cars are sold each year in the U.S., yet it consistently ranks as one of the worst consumer experiences in America. This is the perfect chance to get in early, help fix that, and make a big impact in one of the world’s largest industries. If that sounds exciting to you, we’d love to chat.

The Team

As a member of our Support Team, you will work closely with other departments to ensure our customers get the best service.

As a Customer Support Specialist at Prodigy, you'll take care of our customers on the front lines. You will be responsible for receiving inbound phone calls and emails from our dealership customers while working quickly to resolve issues and tasks. We're looking for someone who is energetic, adaptable!

Position Location - This role is available in the following locations: Remote, Austin

Time Zone Requirements - This team operates on either East/West Coast time zones.

Travel Requirements - This team has regular on-site collaboration sessions. These occur 3 days per Month at the Austin office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

• Assisting customers via email and phone to provide resolution to requests and issues
• Troubleshooting and resolving account problems and tasks
• Collaborating closely with support and internal teammates to build and maintain processes
• Actively contributing to our technical knowledge base
• Expertly navigating the Prodigy solution to ensure that customer account configuration aligns with recommended best practices
• Performing task work and projects as directed by Management and peers
• Investing in ongoing self-development to acquire industry relevant skills necessary to satisfy customers’ needs
• Documenting all customer and internal interactions in Zendesk
• Working with 3rd party vendors to resolve mutual customer problems

What we’re looking for:

Minimum requirements:

• Excellent verbal and written communication skills
• Quick learner with proven aptitude in managing multiple tasks at a fast-paced, dynamic environment
• Proven ability to meet SLA’s and deadlines
• A keen analytical mind with advanced problem-solving skills, coupled with a commitment to extraordinary customer service
• Strong teamwork and interpersonal skills
• Advanced documentation and organization capabilities
• High energy, self-driven individual with a passion for going above and beyond for customers
• Must be available for 40 hours per week, for 8 hour shifts taking place Monday - Saturday between 8am - 7pm CT. Schedule will vary based on team needs and availability

Preferred qualifications:

• Associates Degree or equivalent work experience
• 2+ years experience in technical support of SaaS platform
• Familiarity with the auto industry and start-ups
• Familiarity with Zendesk
• Experience fielding inbound calls or working in a call center environment
• Working knowledge of a CRM, F&I products, HTML and CSS is a plus
• Familiarity with Adobe forms

What you’ll love:

• Catered lunches + snacks & drinks
• Comprehensive medical, dental, and vision coverage
• Life insurance and disability benefits
• Competitive Compensation (base + bonus & equity)
• Personal Development and Technology & Ergonomic Budgets
• Upstarters Clubs (Fitstarters, Superwomen, Book Club, Investing, and so many more!)
• Generous vacation policy
• 11 company paid holidays
• 401K

Upstart is a proud Equal Opportunity Employer. Since day one, we’ve been dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

https://www.upstart.com/candidateprivacypolicy 

About Us

We are an early-stage start-up, based in London, with a solid product-market fit, impressive growth rates and a user base spread across the US, Europe and Australia.

Founded in 2018, Koinly is used by thousands of cryptocurrency investors, accountants and blockchain businesses and is also the preferred tax partner for a number of leading cryptocurrency exchanges. We are building tools to enable the widespread adoption of cryptocurrency by automating the regulatory hurdles of tax compliance and asset tracking.

About the role

We are looking for an experienced Customer Support Manager to drive exceptional customer service by managing and mentoring a team of support representatives. It’s our team’s goal to delight, educate, and help our users utilize Koinly to its full potential.

The Customer Support Manager will ensure the proper functioning of the customer support team with customer satisfaction, quality requirements, internal policies and alignment with processes.

Responsibilities

Manage and direct the work of the technical support team by reviewing customer issues on a regular basis to ensure high levels of customer satisfaction and quality are delivered

Manage customer service procedures, policies and standards in the department

Assist Customer Support team in resolving customer queries

Provide guidance and training on the application and technical environment

Contribute to the ongoing enhancement of the customer knowledge base by ensuring the development of timely and relevant knowledge/help articles related to product use

Evaluate overall customer satisfaction through customer surveys, trust pilot reviews etc. and come up with ways to improve it

Manage, mentor, and coach new and existing staff including conducting regular performance reviews and weekly timesheet approvals`

Drive team performance to achieve key performance metrics related to productivity and satisfaction
Work closely with our development team to help resolve customer issues

Share feedback and insights with the broader organisation - we’re building a great product together that we all have a say in

Responsible for hiring new support representatives as required

Requirements

At least 4 years of experience in managing the customer support team

Experience in team management & coaching

Great written communication skills (your main communication channel will be written)

A love for going above and beyond for customers and making sure they get the best experience

Extremely organised, high attention to detail—you're careful at accomplishing tasks

A positive can-do attitude, open to new and unexpected challenges

Enjoys the fast-paced and “wearer of many hats” nature of working in a startup environment

Experience with Intercom or newsletter engagement tools is a plus

Strong technical background with a proven ability to resolve highly complex Incidents

Bonus points if:

You come from an accountancy or tax background
You have an interest in cryptocurrencies

Still reading? Reach out to us and let's talk! 

Customer Service Representatives - Work from Home at Wayfair

Congratulations! You are just 90 minutes away from a new job in your own home!

After we have reviewed your initial application, you will receive an email link to a multi part online assessment to complete in your own time. Good Luck!

What We Offer You:

• Competitive Salary
• Comprehensive Training Programme
• Monthly Bonus
• Home office support contribution
• Pension
• Healthcare
• Gym Membership contribution
• Generous Employee Purchase Discounts on wayfair.co.uk

What You'll Do

• Build a relationship with the customer throughout the call
• Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
• Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
• Identify areas of improvement and convey trends in customer calls to leadership
• Navigate multiple software applications and technologies simultaneously
• Use conflict management skills and maintain professional composure

What You'll Need

• Strong problem-solving skills and the ability to think analytically
• Excellent communication and relationship building skills
• Passion for helping others
• A successful track record working in a high-volume fast paced environment
• Ability to maintain internet speed of at least 25 Mbps (download) and 5 Mbps (upload) using a hard-wire Ethernet internet connection
• A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment
• Available to commit to a fixed Monday to Friday 09:00 to 18:00 training schedule for the first 3 weeks

More Information about us:

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home.

The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

#LI-Remote

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. 

An ideal candidate for us is a person who enjoys and thrives in a startup environment, efficiently communicates with the team, and puts in their energy along with others to make the best cybersecurity product worldwide! We are a small team that is going to grow a lot this year, so there is a lot of career and technical growth opportunities for the right person.

Job responsibilities:

• Responding to customer queries in a timely and accurate way, *via email *
• Identifying customer needs and helping customers use specific features
• Reporting product malfunctions
• Follow up with customers to ensure their technical issues are resolved
• Internal communication with QA and Development teams
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Assist in training junior Customer Support Representatives
• Update our internal databases with information about technical issues and useful discussions with customers

Requirements:

• Experience as a Customer Support Specialist or similar CS role for 1 year
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Personal skills:
The well-organized and detail-oriented person with good communication skills

We offer:

• Decent salary (discussed during the interview)
• Semi-annual assessments and salary reviews
• Usual 8×5 day working hours (no overtime)
• Annual paid vacations (15 working days per year)
• Paid sick leave (5 working days per year) ** Working hours: 8pm-4pm EST** 

Fit3D

We’re looking for an enthusiastic, well-spoken, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

• Communicate frequent customer suggestions to the team to troubleshoot
• Ensure customer account information is up-to-date
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Act as the first point of contact for all incoming support calls and text messages
• Present a friendly and reassuring demeanor while gathering the necessary information required for our Operations team to provide the best service possible as quickly as they are able

Qualifications

• Must have graduated high school, received a G.E.D. or equivalent
• Previous work in a customer-facing position
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Verifiable experience with Zendesk is necessary for this role

Compensation

• $21 - $23 hourly

About Fit3D

With thousands of 3D body scanners in distribution around the world, Fit3D is making access to body data more accessible than ever. Since 2012, we’ve been developing and enhancing our hardware and software offerings to build a high-performing efficient solution to expediently gather and share body data with our users, their coaches and others. Immediate and accessible 3D body scanning data helps our customers to build better fitness and wellness plans, as well as track wellness and progress. 

Please note this is a full time role Friday - Tuesday (inclusive) on a fixed-hour shift-basis - please scroll to the bottom to see the shifts for this position.😀

Our Mission

Wagestream is the global leader in Earned Wage Access (EWA). We provide an income streaming solution for employers to give employees instant access to their earnings, and prevent them ever having to go into debt between pay cycles.

Our mission is to provide fair financial services to all and our technology has started to create a whole new category; the workplace bank.

We were founded for a social purpose to reduce the poverty premium. We believe the monthly pay cycle is fundamentally broken and unfair to employees, and that we can fix it. We know financial services are better served through the employer, and have built a set of tools [track, stream, save, learn], that boost the financial resilience of a workforce and have a measurable and proven impact on employee retention and productivity.

We love our clients and do everything we can to support them. We already help 600,000 employees worldwide access their income when they need it, across some of the largest organisations in the UK, Spain, Australia and USA including the The White Company, The Co-Op, The NHS, Bupa, and Rentokil.

About Member Success (Customer Support)

The Member Success team is responsible for rolling out the red carpet when employees utilize Wagestream to access their wages; from their first login through their entire end-user experience. Our team sits in the heart of Wagestream, supporting and maintaining relationships with Wagestream clients and their colleagues.

Working together with our Commercial and Engineering teams, we deliver exceptional service for our clients in the pursuit of bringing Wagestream to as many employees as possible.

No two days are the same and we like it that way!

Customer Support Representatives are responsible for:

• Communicating effectively and promptly with a variety of customers: specifically must be able to provide a clear understanding of technical issues/steps to resolve.
• Maintaining a positive and empathetic attitude toward customers at all times.
• Knowing our product inside and out so that you can expertly answer customer inquiries.
• Demonstrating keen problem-solving skills, the ability to think on your feet, and taking initiative.
• Handling technical escalations, reproducing issues, and working with engineering to achieve resolution as required.
• Help develop, standardize, and implement best practices and standard operating procedures.
• Analyse ticket data in Intercom to understand top contact drivers, spikes in volume, and trends
• Identifying new and providing feedback on self service articles.
• Working closely with the team, management, as well as cross-functionally with other departments to ensure we create and deliver effective, efficient, and meaningful support experiences for our customers.
• Other duties as necessary.

Requirements

You would be great for this role if you:

(But if you’re close & passionate about working at Wagestream… that’s still a conversation we would like to have!)

• have completed High school or higher.
• Fluent in English speaking and writing as well.
• previous experience in customer support (i.e. hospitality, guest services, etc.)
• are an effective writer and can clearly communicate with others.
• have an interest in FinTech.
• can maintain focus in a rapidly growing and changing start-up environment.
• razor-sharp time-management skills.
• have exceptional listening skills to be able to understand, empathize and resolve issues.
• are proficient in MS Office (Excel/Word/PP).
• have a positive attitude and enjoy helping/teaching others.
• want to be a part of something great!

Bonus points if you have:

• used a customer support software in the past (i.e. Intercom, Zendesk, Salesforce, familiarity with CRM systems (Intercom/Zendesk/Salesforce/Help Scout) and practices as well as online community management tools.
• basic HTML, CSS and/or Javascript experience
• Financial technology or banking experience.

Benefits

You would be joining our completely remote and flexible team of customer support representatives; making connections around the world!

• Welcome you as a part of the team that is changing the way people are paid, forever.
• Embrace you within our culture of trust and autonomy
• Encourage you to have impact in a growing business with big plans
• Provide you with all the tools you need to complete the job successfully - from equipment & training, to onboarding and support.
• We're a Remote First business - work from your home office or our Saratoga office - you choose!
• Help you manage a busy lifestyle with flexible working opportunities
• Each country we work in has a slightly different, but highly competitive, benefits package, you can find an overview on our careers page, or please just ask us!
• Our US positions always offer individual premium health coverage with no per-paycheck employee contributions! Just your visit co-pays!
• 2 weeks PTO starting day 1; no need to accrue.

Shift Pattern:

This position is a shift-work based Full Time position, fully remote set-up is available.

Starting hours will be Friday - Tuesday (inclusive) 13:00-21:00 PST.

This is subject to change depending on our member support needs as directed by your manager

Salary:

We will be paying $14 per hour for this role to start. 

Bilingual German / English Customer Service Representatives Work from Home in Poland.

Congratulations! You are just 90 minutes away from a new job in your own home!

After we have reviewed your initial application, you will receive an email link to a multi part online assessment to complete in your own time. Good Luck!

What We Offer You:

• Competitive Salary
• Short working week for 25 hours or 30 hours options
• Options for morning, evening and weekend work
• Pension
• Monthly Bonus
• Home office support contribution
• Gym Membership contribution
• Generous Employee Purchase Discounts on Wayfair.de

What You'll Do

• Build a relationship with the customer throughout the call
• Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
• Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
• Identify areas of improvement and convey trends in customer calls to leadership
• Navigate multiple software applications and technologies simultaneously
• Use conflict management skills and maintain professional composure

What You'll Need

• Comfortable business level in verbal and written German & English
• Strong problem-solving skills and the ability to think analytically
• Excellent communication and relationship building skills
• Passion for helping others
• A successful track record working in a high-volume fast paced environment
• Ability to maintain internet speed of at least 25 Mbps (download) and 5 Mbps (upload)
• A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment
• Available to commit to a fixed Monday to Friday 09:30 to 18:00 training schedule for the first 3 weeks

More Information about us:

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home.

The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. 

Bilingual German / English Customer Service Representatives Work from Home in Germany

Congratulations! You are just 90 minutes away from a new job in your own home!

After we have reviewed your initial application, you will receive an email link to a multi part online assessment to complete in your own time. *Good Luck!*

What We Offer You:

• Competitive Salary
• Pension
• Monthly Bonus
• Home office support contribution
• Gym Membership contribution
• Generous Employee Purchase Discounts on Wayfair.de

What You'll Do

• Build a relationship with the customer throughout the call
• Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
• Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
• Identify areas of improvement and convey trends in customer calls to leadership
• Navigate multiple software applications and technologies simultaneously
• Use conflict management skills and maintain professional composure

What You'll Need

• Comfortable business level in verbal and written German & English
• Strong problem-solving skills and the ability to think analytically
• Excellent communication and relationship building skills
• Passion for helping others
• A successful track record working in a high-volume fast paced environment
• Ability to maintain internet speed of at least 25 Mbps (download) and 5 Mbps (upload)
• A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment
• Available to commit to a fixed Monday to Friday 09:30 to 18:00 training schedule for the first 3 weeks

More Information about us:

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home.

The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

#LI-Remote

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. 

Location:  International, Anywhere (Tuesday to Saturday; 10 am EST – 6 pm EST (UTC -5:00);  100% Remote

Job Description:

Nathan James is looking for a Customer Happiness Agent to join our team and embrace our mission of providing world-class service by helping us curate experiences that our customers find rare and refreshing.

People-first company, design-first home.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first-time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.

As a people-first company, we understood from day one the importance of being fully distributed. We are consistently working to eliminate unnecessary friction at work, most importantly preserving the human experience. We don’t believe that people should have to change who they are nor waver their values in order to have a career.

About the Role:

As a Customer Happiness Agent, your day-to-day centers around what matters most to Nathan James as a company: people. More specifically for this role, our customers. You’ll directly impact our customers and their experience with our company in a variety of ways. You’ll support customers as they embark on exciting milestone journeys in their lives, such as furnishing their new apartment or their first home. You’ll fuel improvements to our products by collecting and recording valuable insights from your interactions into a database that the rest of the company uses to keep a pulse on what’s going well and what needs attention. And as a member of our Customer Happiness Team, you’ll have the opportunity to help shape the frameworks and guidelines we use to deliver best-in-class service.

You’ll communicate using phone, live chat, SMS, and email with customers who purchase Nathan James products directly from our website or through retail partners like Amazon and Wayfair. You’ll help them by answering product questions, assisting them with assembling their furniture, and resolving any issues they may run into after purchasing our products. In addition to supporting our end customers directly, you’ll also work with retail partners to solve customer issues and answer questions. As an advocate and the voice for our customers, you’ll take raw customer feedback and distill it into meaningful, actionable insights.

During training, we expect you to be proactive in your process and learn quickly. Once up to speed, our Customer Happiness Agents write a minimum of 20 emails per day, answer a minimum of 10-15 phone calls per day, and handle a few live chats sprinkled in between as well (though we expect this channel to grow over time.) We’ll provide all the support and guidance needed to help set you up for success. We are mindful not to impose strict policies or redundant procedures that create friction for our customers. Instead, we make it as easy as possible for you to give our customers an effortless and extraordinary experience. We even surprise customers who contact us with issues with a box of premium chocolate after seeing their problem through to resolution.

About Us:

We understand, now more than ever, that time is finite. That’s why with everything we work toward, we try to solve for happiness. Happiness means a lot of different things to different people, so we put in the work that goes into building an inclusive and supportive place for you to do the best work of your career. Our values and our benefits are designed to support a healthy relationship with your work. Our operating values provide the framework we use in building a happy and resilient organization.

We also understand working for Nathan James isn’t the main function of your life, and we don’t expect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who values their personal life and identity outside of work.

That’s why we don’t create mandatory team hangouts or events. We focus on how to improve collaboration, not forcing engagement.

We collaborate best when we listen and learn from each other. We become stronger when we advocate new perspectives and viewpoints. This gives us all the chance to amplify our voices to achieve our goals. We focus on what we’re solving for, so we don’t create barriers or expectations that distract us from our mission. We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”.

When you join the Nathan James team, you can expect a thorough, but mindful onboarding process with ramp-up time to learn. You can expect to give and provide direct feedback. You can expect minimal meetings. You can expect to work with smart and good people. You can expect to be counted on. Most importantly, you can expect to do the best work of your career here.

About You:

We’re looking for a natural communicator who finds pleasure in using those skills to help others. You’re fluent in English and pride yourself on your ability to communicate clearly and straightforwardly, in both verbal and written forms.

You know that part of excellent communication is adept listening. You’re someone who tends to listen more than you speak, and you listen with the intent to understand, not reply. You have a knack for getting to the root of a customer’s request or issue; you ask meaningful questions to understand the motivations driving a customer’s actions.

You are passionate about the impact customer service has on a company and get excited about how you can contribute to larger company goals through your day-to-day interactions with customers. You love helping people and being an internal advocate for the customer. You use empathy and self-awareness to help you intuitively and proactively solve potential customer troubles. You’re a critical thinker and a problem solver, going out of your way to help people. You take pride in your resourcefulness and ability to find solutions even when there is no clear path.

You’re proficient in multitasking and have experience navigating multiple software applications and technologies simultaneously. You have experience walking customers through troubleshooting steps and can turn customer pain points into insightful and actionable feedback. You’re someone who thrives working autonomously and doesn’t need much (if any) oversight to get things done. You welcome an environment where you can do great work independently. You have integrity and a strong belief in values-based decisions, always striving to do the right thing for customers.

This role isn’t a springboard into another area at Nathan James. You want to be a part of our support team for a while, and you’re excited to contribute to making Nathan James the best-in-class customer happiness brand while continuing to sharpen your skills in a customer-facing position.

For this role, we’re looking for:

• A minimum of two years of experience in similar customer-facing roles
• A minimum of one year of experience communicating with customers through phone and email channels

You are proactive in your process and learn quickly, leveraging both software and documentation. You innately work on self-improvement.

You may have a degree or you might not, that’s not what we’re looking for. We care about what you can do and how you do it.

For this role, there is a shift requirement of Tuesday to Saturday; 10 am EST – 6 pm EST (UTC -5:00). Our salaries are competitive for similar roles based in the country you will be working from.

This is a remote role since we are a remote company. With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best! You’re free to work anywhere that you have a quiet place and a reliable connection to answer customer phone calls. However, this ideal is best coupled with an individual who has a keen ability to self-regulate and self-manage.

Our team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.

If everything you’ve read so far is exciting you on a weird level, then you are the type of person who will thrive at Nathan James!

Benefits & Perks:

Our benefits aim to support a life well-lived, both at and away from work.

With these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness.

How to Apply:

Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us, will be given full attention and are highly appreciated.

We expect to take two weeks to review all applications. You’ll hear from us about advancement to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. Then on to an interview.  Our interviews are all remote by video chat (no software needed), with your future colleagues, on your schedule.

We aim to make an offer and have this person start by October.

We appreciate your consideration in having Nathan James be part of your career.

Our open conversation starts with this post. We look forward to hearing from you.

Check us out on LinkedIn here! 

Customer Services Technician #569

• Location
• US
• FUNCTIONAL GROUP
• Work From Home
• FULL-TIME

Job Title

Customer Services Technician

External Description

Support.com, Inc. (NASDAQ: SPRT) is a leading provider of tech support and turnkey support center services, producer of SUPERAntiSpyware® anti-malware products, and the maker of Support.com® software. Support.com services and products help leading brands deepen their customer relationships. Customers want technology that works the way it’s intended. By using Support.com services and software, companies can deliver a fantastic customer experience, leading to happier customers, greater brand loyalty and growing revenues.

The Customer Service Technician (Remote) is an entry-level role which provides inbound customer service support for basic troubleshooting and resolution of service-related problems for high-speed internet and wireless gateways. This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high-quality customer service experience. As a Customer Services Technician (Remote) you will be fully trained to perform the following duties.

As a Work From Home member of this best-in-class technology services team you will:

• Answer inbound calls and greet customers
• Determine scope of customer issue in an effective and professional manner
• Manage credit card processing when necessary
• Promoting and selling new products and services that will benefit the customer
• Encourage completion of customer surveys
• Effectively resolve customer issues in a timely manner
• Properly document all customer interactions
• Adhere to quality standards determined by the company
• Represent the company in a professional and ethical manner
• Maintain high level of customer satisfaction with focus on first call resolution
• Become a customer advocate
• Resolve customer requests by investigating problems, developing solutions and recommending additional products and/or services relevant to assessment of the customer needs

Skills:

• Excellent written and oral communication skills
• Strong desire to HELP
• Ability to interpret a flow chart to deliver a work process
• Ability to learn new technical concepts quickly
• Communicate technical directions over the phone to inexperienced computer users
• Excellent customer interaction skills
• Strong organizational and multitasking skills
• Ability to problem-solve
• Ability to follow written instructions
• Ability to work in a fast paced changing environment
• Ability to work in a very structured environment with scheduled rest and meal periods
• Type 30+ words per minute
• Sales ability to close a sale

Customer Service:

• Provide world-class customer service, remaining calm and professional while resolving sometimes complex issues. Empathizing with customers while supporting them in tough situations
• Provide customers with opportunities to enhance his/her product by up-selling when appropriate

Qualifications:

• 1 year of related experience in a customer service environment
• Must be willing to HELP customers
• Demonstrated good attendance with previous employer(s)
• Ability and desire to overcome customer objections
• Ability to follow guided paths to solve customer questions/concerns
• Must complete a pre-hire drug screen and background check
• Experience in the work from home environment is a plus
• Must be at least 18 years

Minimum CPU Speed:

• 2 Physical cores @ 2.7 GHz Processor or better
• 4 Physical cores @ 2.2 GHz processor or better
• Minimum 4Gb RAM
• Minimum vertical monitor resolution of 1080 pixels (1920×1080 or higher preferred)
• Multiple monitors required
• 250 GB, 7200 RPM SATA hard drive or better
• Internet connection speeds exceeding 10Mbps down and 2Mbps up
• Satellite and/or Cellular connection (3g/4g) are not allowed
• Windows 8 or higher including .NET 4.7 with all security patches applied
• HTML5 Compliant Web Browser (IE11 or higher, Chrome, etc)
• Antivirus Software.
• Corded (Not wireless) noise cancelling USB Headset
• Webcam
• Mouse must be external
• Landline or cell phone

Working for Support.com:

• $11.00 per hour*
• Testing required
• Extra Hours Available
• 100% Work from Home
• Medical, Dental, Vision benefits
• 401K plan
• Paid Time Off
• Paid Training
• Promotional Opportunities
• Employee Stock Purchase Plan

*$10.50 per hour plus $.50 cent per hour for reimbursement

Support.com is an Equal Opportunity Employer 

GlobeIn Customer Success Team

• (3-6 month contract, remote)
• Please note: applications submitted without a cover letter will not be considered.

About GlobeIn:

GlobeIn is an early-stage startup with a big vision to disrupt poverty and solve a real global billion-person problem.

Based in San Francisco, GlobeIn is a social business that empowers remarkable, remote artisans by giving them global reach. Through our subscription box and online shop, we delight our mindful customers with crafted, distinct goods and the stories about how our artisans created them.

Funded and advised by Deepak Chopra (influencer and writer), Doug Maine (former CFO of IBM), David Gorodyansky (founder & former CEO of AnchorFree), Dawn Lepore (Board of Directors of AOL, formerly Board of eBay), Jason Brown (former VP at Zynga and eBay), GlobeIn has raised $2.3M in their Series A round.

About the position:

This is a 3-6 month contract position with the possibility of continuing past 6 months for the right candidate.

In this position, you will be the voice of GlobeIn through email and chat support. Providing amazing customer service is a large part of what distinguishes us from other companies in our industry. Therefore, our ideal candidate is someone who is passionate about the customer experience and knows what it means to go above and beyond as an advocate for the GlobeIn community.

You must be detail-oriented, calm in the face of a storm, caring, and have a strong sense of empathy in difficult situations. Each team member should be flexible and eager to learn new things and adapt to a changing environment, helping wherever necessary.

This is a paid temp position with a pay range of $12-$14/hour DOE with an immediate start date. There are multiple shifts available – days, afternoons, overnights, weekends, etc.

There is room for growth for the right person! You will be joining an already strong remote team. Candidates in all US time zones will be considered and are encouraged to apply.

Responsibilities:

• Create an exceptional, personalized service experience for GlobeIn customers
• Update CRM and other technical tools to manage accounts and billing for customers
• Provide friendly and timely support to customers via email and chat
• Communicate customer feedback to the team and give input about improvements
• Assist fellow team members on miscellaneous tasks

Required Qualifications:

• Attention to detail
• Excellent written and oral communication skills
• Friendly and enthusiastic personality
• Strong time-management skills
• Digitally savvy, quick learner
• Advanced problem-solving skills ­with the ability to think creatively to resolve difficult situations
• Interest and passion for social entrepreneurship and making a global impact
• Interest in serving women (our core audience)
• Awareness of global issues
• Willingness to work outside typical 9-5 office hours, with some flexible weekend hours
• Access to high-speed internet access and a desktop or laptop computer
• Availability to work between 35-38 hours a week after training

Preferred Qualifications:

• Experience in account management and customer service
• Technical experience
• International experience
• Has lived and/or traveled abroad 

VP of Customer Success

• Remote in North America

SafeGraph is looking for a senior executive to join as VP of Customer Success and lead our rapidly growing Customer Success organization. You will be a key member of the revenue leadership team, owning the entire customer journey from integration through renewal & expansion. This is an opportunity to work directly with data leaders and executives across a broad range of industries including financial services, retail, real estate, technology, advertising, and more.

The VP of CS will own scaling out a growing Customer Success team, provide a vision for how to decrease time to value during the onboarding process, strengthen existing customer relationships, create processes focused on setting all our customers up for ongoing and long-term success, and be the voice of the customer within SafeGraph. The ideal candidate cares deeply about the well-being of their customers, is revenue oriented, and can operate well in ambiguity.

Additionally you will:

• Manage a high growth team of 5+ Customer Success Managers, and actively recruit several more
• Partner across the company (Product, Sales, Marketing, Partnerships) to continually improve resources and process enabling CSMs and the customer base
• Be directly responsible for delivering quarterly revenue targets, including both renewals & upsells
• Develop and manage a support team to ensure customer issues are quickly identified, communicated and addressed
• Define operational metrics for your team, measure and report on effectiveness, and optimize across all stages of the customer success journey
• Enthusiastically prioritize and execute against an ever-evolving list of initiatives
• Have an opportunity to build and shape the direction of our CS team

You have:

• A track-record of successfully managing a fast paced team, including the recruitment, onboarding and development of superstars
• Excellent communication and project management skills
• The ability to develop deep technical knowledge of a product and creatively leverage that information to address customer needs
• A history of working with decision-makers within organizations to align product value with organizational need and budget.
• A track record of managing revenue pipelines, repeatedly hitting or exceed team quotas
• Demonstrated ability to get leverage by automating or building repeatable processes to make an organization more efficient.
• Experience delivering results that exceed expectations, particularly in challenging situations
• The belief that life is too short to work with B-players
• Confidence saying at least 80% of people who have worked with you put you in the top 10% of the people they have worked with

About SafeGraph:

• Our goal is to be the dominant place to get any data on a physical Place. We sell our product – our datasets – to data scientists and machine learning engineers at companies of all sizes.
• At SafeGraph, we’ve taken a measured approach to building a long term company. We were profitable in 2019, have hired experienced leadership from the start and care deeply about democratizing access to data to everyone.
• We offer our employees a robust set of benefits, including health, dental & vision insurance coverage, a 401k, work-from-home stipend, mental health benefits, and much more. 

Remote Customer Care Representative – Wine Concierge FULL TIME

Russell Tobin & Associates is currently seeking a Remote Customer Care Representative/Wine Concierge for our client, a rapidly growing and innovative company. Apply today for immediate consideration!

Job: You will have the responsibility to drive engagement with new and previous customers to ensure a seamless customer experience and drive new sales in a contact center environment.

• Location: 100% Remote
• Pay: $19/hr.

Responsibilities:

• Contact current members, past members and prospective customers by both telephone and email
• Create, manage and develop pipeline of leads who match target demographics
• Maintain contact with existing clients to make sure they are satisfied and request referrals
• Provide world class customer service on every call and email
• Use product knowledge to showcase solutions and retain memberships
• Create new customer relationships and ad hoc orders
• Create environment to upsell additional products where viable
• Data entry of customer engagements via database/CRM/other software to track progress
• Report weekly sales goals and objectives

Experience:

• Previous outbound calling experience or call center experience
• Superior time management skills
• Excellent rapport building and listening skills 

Title: Customer Success Specialist

• Location: US National
• Classifications: Remote Full-Time

Job Description

As a Customer Success Specialist, you will be responsible for building and owning deeper business relationships with new and existing Bullhorn field customers to ensure successful software adoption and usage across our product suite. You will work closely and collaboratively with our Sales, Support, and Professional Services departments to identify customer partnership opportunities, drive customer renewals and improve client health for your assigned accounts.

Why this job is important:

The Customer Success Specialist combines aspects of several different roles within the company which allows clients to have a dedicated Bullhorn contact that is able to provide a wider range of solutions than otherwise possible with multiple contacts across several teams. The role will be vital in maintaining customer health and overall satisfaction.

As a Customer Success Specialist, a typical day might include:

• Contacting assigned accounts for regular engagement and subsequently conducting introductory calls, engagement check-ins, and transitional calls
• Developing success plans for clients that align with their strategic objectives, outline success factors for contract renewal, and promote positive reference-ability
• Coaching a virtual class of users on Bullhorn functionality (ie. candidate search, workflow, etc.) and assisting assigned accounts with onboarding of new users
• Acting as a liaison between Bullhorn departments (Support, Sales, Professional Services, Product Management) to collaborate on opportunities, customer-related projects, or critical issue escalations

This job might be for you if:

• You are a professional communicator with exceptional written, verbal, and presentation skills
• You strive for excellent customer service
• You are a self-starter who proactively works to achieve individual and team goals
• Dynamic work responsibilities excite you
• Cross-functional collaboration is important to you

Bonus Points for:

• Experience working with executive-level personnel
• Experience with software products
• 1+ years of experience in a technical support role

Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in lunch and breakfast, and monthly “First Thursday” social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.

You might be a fit for Bullhorn if:

• You are energetic and enjoy working in a fast-paced environment
• You are confident and love sharing success with your team
• You take ownership of your work and continuously strive for improvement 

We are looking for highly motivated people to fill the role of Customer Service Representative. This is not so much of a technical role but it requires advanced user PC skills, sense of urgency, customer care talent, being able to speak, write and understand English (especially from non-English speakers). Being fluent in other languages is definitely a plus.

Our company is the leading global consulting company specializing in U.S. visas and immigration. We offer top-notch consulting and support services to people worldwide, who want to travel to the US as tourists or are interested in obtaining their Green Card or citizenship.

This job is paid in USD (via Payoneer).
You will be working as a contractor.

Responsibilities

• Provide assistance to obtain the necessary travel documents (electronic travel authorization, US visas).
• Data entry in various platforms (gaming skills are a plus).
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Be responsible for the customer interaction across multiple platforms (tickets/emails, phone, chat)
• Use one hour of your day for learning and professional development.
• Prepare and participate in team and 1:1 meetings.
• Actively contribute to improving customer service processes and workflows so that they best serve the customer.
• Handle special assignments when provided by the manager.

Mandator

• Willing to commit to 8 hours work, 5 days a week (40 hours/week).
• Excellent knowledge and use of English language – writing, speaking, listening.
• Commit to having a workspace dedicated to this remote job.
• Clear communication skills: ability to use positive language, persuasive writing and speaking skills, and active listening skills.
• Great attitude: willingness to learn and improve.
• Commit to training shift (1 - 2 weeks). After that, you will be able to select your own shift.

Qualifications

• No previous experience required.
• Great phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to organize and prioritize work.
• Ability to admit you don’t have the answer.
• Ability to ask for help when needed.
• Ability to work independently and with the team.
• Ability to thrive in a fast-paced environment.

Nice to have:

• Previous experience in a customer service role.
• Experience working with ticketing systems.

Hardware Requirements 

• PC Intel i5 equivalent or newer, with 8Gb or more of RAM. (you will use some resource-consuming applications).
• Good internet connection: +20 MBPS, less than 100 secs latency (necessary for calls and remote meetings).
• NOTE: it's ok if you don't meet the hardware requirement at the beginning but you must comply with the requirements by the end of the training.

We provide full training, up to 5 shifts to choose from, and growth opportunities.

Starting hourly rate - $6/h.
Number of working hours/week - 40.

How to apply

1. Record a short video of yourself, in English, talking to us a bit about you, your hobbies, and your background experience. We want to know you!
2. Then fill the form at: https://govassist.com/careers 

About SureSwift Capital

You made it. You found the dream job you’re looking for where people and culture come first. If that’s as important to you as it is to us then please keep reading.

At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 80+ people in 14 time zones around the world.

While we do work hard, we all work remote, and according to our own schedules that make the most sense for ourselves and our families. There are no cubicles, no offices, and there is zero commute time...unless you decide to work from the beach or a coffee shop, and that’s up to you.

We’re building the company we want to work for. We value creating a diverse and inclusive work environment and are committed to building a culture where everyone thrives! SureSwift Capital is proud to be an Equal Opportunity Employer. 

About Taster’s Club:

Taster’s Club is a 'subscription box' business that ships curated spirits directly to customers on a monthly basis.

Your Daily Challenges

Your day to day activities as a Customer Happiness Specialist for Taster’s Club will look something like this:

• Every morning you’ll login to the help desk and review and respond to tickets in an accurate, effective and timely manner
• Each day you’ll work with your development team on any tickets that require their input
• You'll also collab with your Product Manager to improve the customer experience
• At the end of each month, you’ll track and report your success

Your Experience

• 3-4+ years experience in online customer service
• Ownership of Customer Success
• Experience using HelpScout, Jira, Confluence (nice to have).
• Self-starter, capable of working independently
• Strong organization, multi-tasking, and time management skills
• Strong analytical and critical thinking skills
• Excellent and clear English communication skills, both written and verbal
• Experience working in an entrepreneurial / startup environment.
• Experience working with remote teams
  
  

Your Compensation

Compensation varies with experience and qualifications. This job is remote / work from home at 20 hours per week.  

Background checks will be conducted on final candidates.

Thanks for the time you took to read about this opportunity. 

ContentFly (YC W21) is building the Mailchimp for Content Marketing. We're a team of top performers from world class companies, backed by Khosla Ventures, YCombinator & other top tier investors.

We're one of the fastest growing Series A companies in the world, scaling from $300k to $3.5m in ARR in less than a year. We continue to grow at 25% MoM.

Boasting a world class talent marketplace, cutting edge content creation AI & pure smart product building, we have an opportunity to build a product every marketing org on the planet needs: an all-in-one platform for great content marketing.

Do you have an eye for good writing? Are you well organized? Ready to start your career in a company that's gone from $0 to $150m in valuation in less than half a year? Read on.

Responsibilities

• Scan incoming customer content briefs, and work with Customer Success Managers to enhance the brief if needed
• Manage queue of content and assign appropriate writers on our platform to content pieces
• Manage queue of multiple jobs ensuring that writers are claiming jobs and deadlines are being met
• Ensure timely completion of content requests on our platform
• Collaborate with writers on our platform to ensure any questions are addressed and content is completed to a high degree of quality
• Collaborate with customers as needed to ensure any updates related to their content requests are shared, and questions resolved

Requirements

• Background in journalism or content/copywriting strongly preferred
• Well organized, efficient & productive
• Extremely strong writing chops
• Simply put: you work hard, are well organized, and eager to practice servant leadership
• Project management or client facing experience is a plus
• Knowledge of SEO/content marketing is a BIG plus

Benefits

• Above market salary + options
• Unlimited vacation/PTO
• Fully remote & distributed
• Free laptop + home office budget
• Physical + mental health budgets
• We'll fly you around the world multiple times a year to hang out with the team in interesting places 

We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.

We’re an Australian-based SaaS company, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.

Your role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.

We're a small team, so you'll have a big impact!

Your day-to-day will involve:

• Answering email/chat questions from prospective and existing customers
• Helping customers find solutions to their unique scenarios
• Calls and demos with potential customers
• Collect and report feedback for driving product-development decisions
   

For this role we need you to: 

• Be motivated to help people with their questions
• Have a friendly, engaging and relaxed style
• Demonstrate outstanding written and verbal communication in English
• Be generally interested in SaaS products
• Be situated in Canada, United States or other countries in the timezone

About Us:

Skedda is a cloud-based, business-to-business SaaS platform for managing bookings for 'spaces' at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, desks, studios, halls, courts or any other kind of 'space'. It’s truly an international product, with active customers in over 2500 cities globally.

We are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.

We'd love you to join our remote team!