Title: Customer Service Advocate, Commercial Auto

Location: United States

Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Customer Success Advocate is a key role for the Pie Commercial Auto team. This is a mid-level Customer Success team member who focuses on elevated customer issues and resolves concerns and requests from Commercial Auto customers and partners. Through a thorough understanding of Pie’s principal business offerings, the Customer Success Advocate assists the team in resolving concerns and develops opportunities to avoid concerns in the future. You will work across teams and collaborate with stakeholders and team members. This position will have daily contact with customers and agents to assist with questions and any high-volume transaction requests regarding a customer’s policy. Providing an excellent customer/agent experience in an easy fast way.

How You’ll Do It

• Provide responsive, timely, and relevant service to customers and partners
• Handles advanced and elevated phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
• Maintains SLAs set by the Customer Service team in a consistent and efficient manner
• Works as a team member to handle:
• Email requests
• Policy issuance
• Agency or Customer questions
• Billing-related needs or questions
• Mailing of documents
• Follow-Up Communication
• Model the behaviors and strategies necessary to successfully interact with and Resolve complex issues for small business owners and partners in all channels
• Applies Commercial Auto training and knowledge to policy, billing and agency questions, concerns, and production
• Build relationships with partners and internal teams to provide consistent, excellent communication with customers
• Seek resolutions to issues while also anticipating ways in which to prevent future issues
• Voices the customer’s needs and advocates for the customer and their perspective
• Participate in ongoing training and onboarding for personal and peer growth
• Support the onboarding and training of the new commercial auto customer service hires, including process training, and building out resource and training material

The Right Stuff

• A high school diploma or GED is required.
• 1+ years of customer service, administrative, or sales experience is required
• 1+ years in a high-volume customer contact environment is preferred
• 1+ years of insurance industry experience required, commercial insurance highly preferred
• Current Property & Casualty Insurance license required
• Demonstrated problem-solving skills to develop sound processes and workflows
• Proficient communication skills to build strong and lasting relationships, ability to actively listen to customers to understand their needs and answer their questions clearly and concisely
• Knowledgeable about work products and can complete requests with advanced speed, accuracy, and consistency – reducing hand-offs wherever possible
• Proficient in Google Suite, ability to navigate and solve issues within all Google Suite applications
• Ability to handle stress well and handle multiple tasks simultaneously
• Ability to take phone calls and answer emails for up to 8 hours a day
• Proactive: Has the ability to think ahead and identify obstacles that may be hidden
• Developed Growth Mindset: Ability to receive and immediately apply coaching and feedback. Is open and adaptable to change.

Base Compensation Range:

$22$26.50 USD

Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they’re tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.

Pie Insurance Announces $315 Million Series D Round of Funding

Built In honors Pie in its 2023 Best Places to Work Awards

Pie Insurance Named a Leading Place to Work in Colorado

#LI-REMOTE

#BI-REMOTE 

Videophone Customer Care Agent, Tier 1 (Remote)

Job Category: Cust Sup, Sales& Outreach

Requisition Number: VIDEO008050

Full-Time

Locations Salt Lake City, UT 84101, USA

Description

Job Summary

Customer Care Tier 1 Agents are responsible for answering calls through videophone from Sorenson trainers and customers nationwide. Duties include account management, giving basic customer support, troubleshooting, and providing training to customers on products and services to achieve a high-level of customer satisfaction.

This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Essential Duties and Responsibilities

• Provide support to existing and potential customers with a range of answers to questions including but not limited to account, new product installation, and general questions.
• Promote company products, features, and services.
• Provide a friendly and supportive customer experience.
• Resolve issues received through email, videophone, live chat, and other contact methods.
• Provide support for the functionality and features of all applicable products and services.
• Follow department policies and procedures.
• Ensure compliance with FCC regulatory requirements related to the service.
• Complete other duties and projects as assigned.

Supervisory Responsibility

• This position has no supervisory responsibilities.

Travel Requirements

• This position has no travel requirements.

Education

• Required: High School diploma or better

Experience

Minimum Years of Experience

• Description: 1 Customer Service or equivalent experience.

Knowledge, Skills, and Abilities

• Positive attitude, team player, good interpersonal communication skills, and able to work across company departments.
• Candidate must have professional and courteous phone and electronic communications presence.
• Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization.
• Customer service — Knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
• Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Able to complete work assignments independently or with minimal supervision and guidance.
• Must be able to manage time effectively.
• Must be detail oriented and proficient at multitasking.
• Strong adaptability and capacity to work in fast-paced environments.
• Employees must have a solid basic comprehension and application with using computers in an MS Windows environment.
• Must be able to type 45+ wpm.

Working Conditions and Physical Requirements

• Must be fluent in American Sign Language (ASL).
• Punctual and reliable attendance.
• Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
• Ability to sign using ASL for extended periods of time.
• Ability to lift and move equipment 30-50lbs.
• Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply at www.captioncall.com/careers
Apply today! www.sorenson.com/careers

Equal Employment Opportunity:
CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

Customer Service Representative

REMOTE – Financial Pacific Leasing

Corporate Administration United States NA, Washington NA, Oregon NA, Nevada NA, Arizona NA, Idaho NA, Utah NA, Colorado

Description

Are you ready to embark on a thrilling adventure where your positive attitude and exceptional communication skills can shine? If so, we are looking for Y-O-U! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

The Company: Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking, and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.

The Position: In this role, you’ll be the ultimate communication guru, using your charm and wit to interact with customers in a way that leaves them with a smile on their face. You’ll be the master troubleshooter, swiftly resolving issues and ensuring our customers’ happiness. As the liaison between our internal departments and external partners, you’ll be the superhero who keeps everything running smoothly. Join us and let’s make customer service an unforgettable experience.

Responsibilities include, but are not limited to:

• Ensures that customers receive exceptional service regarding:
• General Lease Questions.
• Completing Buyout Quotes.
• Invoicing questions.
• Insurance questions.
• Pro Rata Rental questions.
• Personal Property Tax questions.
• Sales Tax questions.
• Address Changes.
• Contract Change questions.
• Producing Payment Histories.
• Creating Satisfaction Letters.
• Explaining Assignment of Lease Process.
• Explaining Name Change process.
• Requesting UCC cancellations and or explaining.
• Setting up and turning off Automatic Payments.
• Document copies and explanations.
• Notates databases clearly and consistently.
• Calculates and communicates buyouts (early term, ending and vendor) to customer, broker or vendor.
• Processes automatic payment deduction requests.
• Assists in release and changes on vehicle titles.
• Provides highest level of Customer Service to all lessees, vendors, brokers, and staff.
• Maintains confidentiality of all company information.
• Assists and supports other staff as needed.
• Regular and predictable attendance and punctuality.
• Performs all other duties as assigned by management.

Requirements:

• High school graduate or equivalent.
• Strong work ethic.
• Effective interpersonal skills including: excellent verbal and written communication, effective time management, team, and goal oriented, professional attitude, work well under pressure, attention to detail, organized, flexible, and honest.

The Location: No need to pack a lunch or brave the morning traffic with this remote role! Join our team!

Why FP?

• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Group life and AD&D insurance
• Recognition program
• Monthly incentive perks
• Thriving company culture
• Up to 40 hours of volunteer time allotted each year.

Compensation & Benefits:
We offer a competitive total rewards package including base salary and comprehensive benefits. The annualized range for this role is $38,792.00 – $42,640.00 and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. 

Customer Support Specialist

(Contract)

Remote

Contracted

Customer Support

Mid Level

This is a one-year contract position with potential extension or full time conversion.

The Customer Support Specialist Role is the front-line face of our highly regarded customer service team. This person will work with a dedicated team in a passionate and collaborative environment interacting with both business and technical team members, as well as our customers. Your prioritization, attention to detail, communication and problem-solving skills will contribute to the successful operation of leading entrepreneurial schools in the non-traditional education sector.

We are looking for the type of person that thrives under pressure to resourcefully deliver solutions that delight our customers. This person will bring a combination of methodical problem solving and creative thinking to address issues that come from a wide variety of product areas, business drivers and levels of experience.

In this role, you will be given an opportunity to be a major contributor to the trusted partnership we have with our customers, with a direct impact on our high levels of customer satisfaction, “reference ability” and retention. Come join us at Modern Campus, where your opinion matters, your experience is valued and interesting work is part of the job!

• Customer Communication: Front line representative of the customer service team and the company, using clear and professional communication to convey the status and nature of the issue, including suggested workarounds.
• Issue Acknowledgement: Track and respond to inbound communication of support issues from customer email, ticket system entry or phone as well as any issues identified by our automated monitoring
• Severity Assessment: Ensure required information is taken in regarding the ticket and use that information to prioritize the ticket, attempt to resolve, or route to appropriate owner
• Identification: Leverage documentation, customer questions, related issues, SQL Queries, application logs and sandbox environments to reproduce, troubleshoot and understand the issue. Gather details and document issues appropriately with attention to detail and clear communication.
• SLA Adherence: Uphold our customer commitments as part of a metrics-driven team with clear goals that contribute to high levels of customer satisfaction
• Subject Matter Expertise: Develop knowledge of the product, modules, industry to become a resource to customers, other team members and other teams
• Customer Advocacy: gain unique insight into the needs and issues facing customers as part of an important feedback loop, ensuring high quality deliverables.

What you offer…

• 1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
• Clear, professional quality written and verbal communication
• Strong critical thinking and problem solving skills
• Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
• Pragmatic prioritization and time management
• Composure during high-pressure escalations
• Motivated, hardworking and flexible
• Able to work effectively with minimal supervision in a close team environment
• Quick learner who enjoys a challenge
• While the following are not required, candidates should highlight any experience they have with:
• Exposure to Java
• Working knowledge of accounting/finance concepts
• Familiarity with Crystal Reports (or similar software)
• Experience supporting cloud hosted software
• Experience with XML or JSON based web services
• Education industry experience

What we offer…

• The base salary range* for this full-time position is between $50,000 – $60,000
• Remote first workplace – whether working from one of our offices or remotely, our employees get things done!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

Only qualified candidates selected for an interview will be contacted. 

Title: Customer Support Specialist

Location: Remote, US

Company Overview

Casetext has led innovation in legal AI since 2013, applying cutting-edge AI to the law to create solutions that enable attorneys to provide higher-quality representation to more clients, enhance efficiency and accuracy, and gain a competitive advantage. Our leadership and contributions in legal AI have been recognized worldwide, including receipt of the World Economic Forum’s Technology Pioneer award for the development of AI-powered brief analysis tool CARA AI. Today, over 10,000 law firms from solos and small practices to more than 40 Am Law 200 firms rely on Casetext to elevate the quality of their law practice. For more information visit www.casetext.com.

About the Role

Casetext is looking for a Customer Support Specialist with 3+ years of experience to join our Customer Support team. Your job will be to speak to our customers about our legal research software products, including our newest product, CoCounsel, help troubleshoot problems with customers’ accounts, set up subscriptions, and support our Sales team. We are looking for someone with SaaS experience (legal industry is preferred), a person who is organized, has time management skills, great written & verbal communication skills and loves to problem-solve.

This is a full-time job that requires 40 hours per week. However, the job may not be done during traditional business hours during the workweek. We are actually looking for candidates who are open to exploring alternative work schedules, where a portion of the 40 hours per week can be performed in the evenings or on weekends. This role is entirely remote, but you must be based in the U.S. and authorized to work in the U.S & looking for candidates who can work EST & CST timezones.

Newest Product Overview: CoCounsel, built on GPT 4, is the first true AI based legal assistant for attorneys. It automates multiple time-consuming tasks attorneys perform regularly. It is flexible and powerful enough to be used by both solo practitioners and attorneys at AM Law 200 firms. It was launched on March 1st, 2023 and in its first month it generated multi-million dollars in ARR. It is on track to break through 8 figures in ARR soon. You’ll join one of the most-awarded and fastest-growing companies in the legal technology market.

As a Customer Support Specialist You Will

• Speak with customers via live chat, phone, and email to help them with their Casetext accounts and help them fix problems with their accounts
• Speak to leads about the benefits and features of Casetext’s software products
• Write articles for our help center on how to use our products efficiently and troubleshoot common problems
• Support our Sales team during sales

About You

• You have 3+ years of experience in a Customer Support role for a SaaS company
• Legal industry experience (including but not limited to: a JD, Paralegal or Legal Assistant experience) preferred, but not required
• You have experience using customer support software (Intercom, HubSpot, Zendesk, or similar) for live chat, as well as phone and email support experience
• You have strong communication skills & can explain complicated issues
• You are personable with a friendly and approachable tone and positive attitude. You are a customer relationship builder and a problem solver!
• You are calm under pressure and thrive in a fast paced work environment
• You are punctual and prompt, understanding and respecting deadlines and the need to respond quickly to customers
• You are tech savvy and comfortable learning new technologies
• You are flexible and can adapt well
• If you do not have prior legal experience, you are interested in learning about the law our customers are attorneys, and you will learn about what attorneys need for their practices and businesses in this role

Salary Range: $50-$60K with quarterly bonus opportunities

Casetext Benefits

• Competitive compensation
• Exciting and meaningful work with an ambitious and passionate team
• Medical, dental, and vision insurance is covered for you, and we cover 50% for spouses and dependents
• Health FSA & Dependent Care FSA
• Short-Term & Long-Term Disability
• Professional Development Budget
• Annual Wellness Budget
• One-time Technology Budget
• Flexible, remote-first work culture
• Generous parental leave
• Unlimited PTO
• We’re a close-knit team of smart, driven people who really enjoy working together

On August 17, 2023 Thomson Reuters acquired Casetext, Inc. Over the coming months, Casetext and Thomson Reuters will work together to integrate the business and employees into Thomson Reuters. More will be communicated in the coming months about the transition.

Casetext is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

Answering Service Customer Service Specialist

Note from FlexJobs Staff: Employer states this position will be remote in the US.

**Not a sales position**

Home based independent contractor wanted to handle Customer Service for fast growing marketing company providing Attorney Answering Service (“AAS”) services.

OPPORTUNITY:

Provide personalized, phone & email-based customer service for our clients located throughout the US. Our clients are all attorneys and they avail our “AAS” (where we essentially take over their phones).

On an ongoing basis, you will need to:

• On-board New clients from start to finish, aid them in getting set up for their service, and work with the client and our technical team to ensure a seamless transition
• Identify any areas of the service that need to be fixed or improved
• Act as the liaison between the technical department and the attorney customer for tech and services related issues
• Detect any trends and patterns you are noticing for troubleshooting issues, common customer complaints and pain points, etc. (this is a new service and we will be relying a lot on you, the CSR, to detect and relay this critical data to us)
• Attend weekly meetings with the “AAS” team to discuss updates, problems, and ideas pertaining to the service

PAY:

The starting pay is $18 per hour, paid each week through ACH deposit. At 60 days, your performance will be reviewed. If you pass the review, you will be raised to $19 per hour. After 90 days you will have another review, in which you will be raised to $20 per hour.

Does this describe you?

• You have had a great track record of success and want to be recognized for your contributions.
• You want to be part of a high-energy, fast-growing team that provides quality products and services people actually want.
• You are a hard worker and are willing to put in the time, effort and energy it takes to make your projects a success.
• You are coachable, willing to learn and want to grow in your position, as well as taking direction with a positive attitude.
• You bring ideas to the table. You not only follow plans currently in place, but can provide new ideas and outlook.
• You are disciplined enough to work out of your own home. It can be challenging to work from home…so much freedom, so many distractions but you are self-disciplined enough to do so successfully.

If you think you are this type of person, we are looking for you.

RESPONSIBILITIES:

• Onboard new clients (Intake Process)
• Establish client goals and go over services in contract that they can expect to receive
• Aid clients in key set-up instructions (such as transferring their phone lines over to our service, setting up an online calendar so our reps can book appointments for them)
• Forward any support requests / complaints / items needing attention so our support team can resolve these as quickly as possible
• For clients that are difficult to get in contact with, use a series of voicemails and emails to maximize the chances that the client will engage in a monthly overview call
• Be the primary account manager for customers
• Quickly report any problems with any service when detected
• Develop and maintain strong relationships with clients to ensure continued customer loyalty
• Be on the lookout for ways to improve our products and services
• Answer and return client phone inquiries
• Look for ways to improve client retention
• Identify trends in customer satisfaction or dissatisfaction
• Perform other duties as assigned

QUALIFICATIONS:

• You must have your own computer, internet access, phone, and a quiet place to make calls.
• Fluency in Microsoft Excel and Word, using Gmail, sending attachments, navigating to websites, making Google searches. Able to use Google drive as well.
• Experience with RingCentral and Zoho CRM is a plus, but not required.
• Must be available part time to provide customer support around 20 hours a week (at first and later to expand your hours over time), between Monday and Friday, from 9:00AM-5:00PM Central Time. Clients are all over the United States (pacific, mountain, central and eastern time zones).
• Nights and weekends are not required nor anticipated.
• Being reasonably “tech savvy” is a must
• Must have passionate and personal voice
• Must be a great communicator both written and verbal
• A highly results oriented, articulate, decisive, self-starter who energizes people around him/her.
• Ability to meet deadlines is essential
• You will be remote and will be responsible for your own work environment, reporting, and have a strong work ethic with the ability to self-motivate.
• Successfully complete screening process.

Important: Before you email to respond for this position…

Our company provides done-for-you Answering Services for Bankruptcy, Criminal Defense, DUI, Personal Injury, and Divorce attorneys. If you do not like lawyers or believe that they represent only guilty or bad people, please DO NOT apply.

Our clients are good people who help others that are in serious legal situations, and we recognize them as providing an extremely valuable service. You must feel similarly.

To apply, respond via email to : using this subject line:

CSR for attorneys

**If you don’t respond using this subject line, your reply will be ignored, as it shows that you didn’t read this ad in its entirety.**

In your reply, please include the following:

• Why you feel you would be a great fit for the position
• Your time zone
• Attach a short, recorded message to your email. Find a magazine or article online and read the first 5 sentences aloud so we can gauge your speaking voice.
• Please ensure your recording is an MP3 or other common audio file type.
• Attach a copy of your resume 

Customer Care Representative

REMOTE

time type

Full time

Overview

The Customer Care Representative position provides professional, quality, and “best in class” service for existing and prospective customers by using a consultative approach that reflects the culture and philosophies of Sunrun. This position involves activities including but not limited to inbound and outbound phone calls, email, live chat, letter, fax, data entry, and social media. This role is responsible for facilitating, analyzing, and resolving customer issues, providing product support and following up to resolve concerns in an accurate and timely manner.

Responsibilities

• Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques
• Troubleshoots and problem solves customer’s issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times
• Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM and other technology as needed
• Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management
• Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed
• Takes the initiative to obtain and consistently upgrade product knowledge
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed
• Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature
• Report any training needs or system error/discrepancies to supervisor
• Complete other tasks as deemed appropriate by supervisor
• Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position

Qualifications

• High school diploma or equivalent
• Minimum of 2-5 years of customer service experience
• Excellent interpersonal, verbal, and written communication skills
• Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis
• Strong retention skills with the ability to follow a process flow and/or script as needed
• Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision
• Strong organization and time management skills
• Strong attention to detail and accuracy
• Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner
• Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer
• Ability to maintain a high level of confidentiality by handling sensitive and private customer information in accordance to Sunrun’s policies and regulatory requirements
• Embraces change and is flexible to the needs of the business and team
• Proven ability to meet deadlines and key metrics, work independently, as a team player, and drives results in a fast paced, team based environment
• Proven track record of reliability and a strong work ethic is a must

Starting salary/wage for this opportunity:

$15.50 to $19.42 per hour.

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

Title: Customer Service Representative – Remote US

Location: United States

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.

Position Overview

When you join Colibri, you ll be part of a team that s supporting our customers from the front lines. As a Customer Service Representative, you ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!

Position Requirements & Major Responsibilities

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
• Provide technical support and fast-paced critical thinking to anticipate our customer s current and future needs.
• Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.
• Excellent interpersonal, written, and verbal communication skills.
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
• Reliable in-home internet connection
• Dedicated, quiet, and distraction-free workspace

Prior Experience Required

• High school diploma or equivalent
• Proficiency in Microsoft Office and G-Suite
• Customer Service experience preferred

Benefits

• 401(k) matching
• Health, Dental & Vision Insurance
• Paid time off
• Paid training
• Employee Assistance Program
• Professional Education Coursework
• Tuition Reimbursement

Schedule

• Full-Time 8:00am – 7:00 pm ET (Varied Shifts)
• Rotational weekend availability required
• Some holiday coverage may be required

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you’re excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn’t align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don’t hesitate to take the leap and apply today!

Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
 

Title: Customer Support Specialist

Location: REMOTE

Roadie, a UPS Company, is a crowdsourced delivery platform. Founded in 2014, Roadie works with consumers, small businesses and enterprises across virtually every industry to enable scheduled, same day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 drivers nationwide, Roadie reaches more than 20,000 zip codes the largest local same-day delivery network in the nation.

Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

What You’ll Be Doing

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various Roadie departments to ensure seamless delivery experience

What You Bring

• A combination of sales, or customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Able to quickly and efficiently problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Proactive and able to comfortably navigate through uncertainty and ambiguity
• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
• Fluency in Spanish, a plus!

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done 

Title: Customer Support Agent

Location: United States

UNITED STATES /

CUSTOMER SUPPORT – CUSTOMER SUPPORT

FULL-TIME

REMOTE

About us:

Have you always wanted to put your passion for education to use on the job? Would you like to be part of a Customer Support team where you re really making a difference? If you answered yes, we can t wait to meet you!

We’re looking for a Customer Support Agent to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The Customer Support Agent will respond to all customer support tickets as well as host video calls with compassion and clarity to create an incredible customer experience, all with the end goal of providing teachers and users with the best possible online support.

Wondering what it s like to work at Edpuzzle?

Picture a place where you can connect with your teammates, whether remotely or in person, whenever you need support. A place where one day you’re helping shape one of the biggest edtech platforms in the world, and the next day you’re doing a teambuilding activity with your coworkers. A place where everyone has been selected because they’re the best at what they do, and where your manager and team trust your decisions fully. A place where you’re encouraged to learn and grow because education is the cornerstone of everything we do. Check out the job details below to see if Edpuzzle could be the right fit for you!

What you’ll do:

• Become an Edpuzzle expert
• Handle cases daily and respond in a timely manner via Zendesk
• Host video calls to assist with teacher trainings or troubleshooting
• Work with the aim of getting your inbox down to 0 at the end of the day
• Maintain a consistent message in alignment with the Edpuzzle brand
• Improve the quality of your responses, support resources (macros and help center articles), and overall user experience based on data
• Identify trends to suggest potential macros (customer support email templates) or articles for the Help Center
• Anticipate and reduce potential future cases
• Meet virtually with your manager to set tasks and goals
• Attend weekly team meetings
• Use Asana and Slack to manage tasks and communicate with the rest of the team

About you:

• Excellent verbal and written communication skills
• Email, phone, and video chat skills
• Strong analytical and problem-solving skills
• Strategic thinker: you re unafraid to use data to problem-solve and inform your decisions
• Ability to function well in a high-paced and at times stressful environment
• Flexible and willing to adapt quickly
• Unintimidated by new technology and a fast learner
• Bold – Go forward with confidence
• You always move forward with confidence without dwelling too much on prior mistakes or over-celebrating prior successes.
• Avid learner – Stay curious
• You stay curious and explore new ideas. You are proactive and enjoy adding “new tools” to your skills and knowledge.
• Dedicated – Love what you do
• You are enthusiastic and love what you do as well as you are uncomfortable staying too long in your comfort zone.
• Good-natured – Treat others with respect
• You treat others respectfully, equally, and fairly. Your morals and ethics do not bend while being able to adapt to different situations.
• Edpuzzler – Two brains think better than one
• You know that two brains think better than one and take advantage of that to solve common goals. You solve issues together and celebrate together.
• Resourceful – Attack the problem from a new angle
• You are resourceful and you find creative solutions no matter what the constraints are, even if you have to invent a solution from scratch by your own initiative.

Education and experience:

• High school diploma or equivalent
• At least two years of related experience required
• At least one year of Zendesk experience required

Bonus skills:

• Expert experience using Zendesk or other CS tools
• Experience with macros and Help Center articles

About remote positions:

• High-speed internet connection required.
• Full-time position
• 40 hours per week
• Work remotely from the comfort of your own home or chosen workspace.
• Receive guidance from your manager and ask all the questions you need.
• Meet with your manager on a weekly basis to review status and brainstorm new projects to accomplish goals.
• Set daily tasks with your manager initially, over time becoming more autonomous and proactive in proposing new ideas to reach goals.

Hiring for remote work in these states:

• Arizona, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia and Washington.

What we offer:

• Competitive salary at $40,600 – $50,700
• Medical, vision, and dental insurance
• 401(k) matching
• Flexible PTO
• 14 paid holidays
• MacBook, monitor, and flexible work-from-home setup
• Incredible opportunity to grow, learn & build lifetime bonds with other passionate people

Edpuzzle is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Edpuzzle makes hiring decisions based solely on qualifications, merit, and business needs at the time.

References from previous employers will be requested from candidates during the selection process. If you’d like to be considered for this position, please apply below. We look forward to hearing from you! 

Customer Service Support 3 Hourly

US – Remote

Full time

R13243

Summary of Responsibilities

• Respond primarily to inbound calls and, when needed, initiate outbound calls to resolve customer service inquiries.
• Inputs standard consumer’s requests into Company systems.
• Analyze biller and aggregator trends in cases to proactively identify trends to be addressed
• Proactively meet with management to help identify any issues on the floor that need to be addressed with recommendations
• Assist in training new and current employees on procedures
  Lead and communicate with team as the subject matter expert in situations where the standing supervisor is unavailable, especially in regards to case escalation questions.
• Obtain input and involve team members regularly; listen to feedback; mentor
• Monitor and resolve employee case escalations that originate from the Customer Support I & II teams

Minimum Requirements:

• An education level of at least a high school diploma or GED and equivalent years of work experience
• Preferred; not required 1-2 years of experience in payment processing or call center environment
• Ability to prioritize work and multi-task without error
• Ability to work independently and collaboratively, share information, and effectively communicate with team members and management.
• Demonstrate analytical and problem-solving abilities while possessing a mindset of accuracy and attention to detail.
• Ability to prioritize work and multi-task without errors, perform self-checks and peer quality checks.
• Ability to perform detailed research, resolve issues, close them out and follow up
• Basic familiarity with computers and computer software.
• Ability to navigate multiple data entry systems and other relevant applications, including the ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.
• Must demonstrate an enthusiastic approach to customer service.
• Ability to probe, assess customer needs, and appropriately resolve issues.
• Must display exceptional comprehension and written communication skills.
• Ability to adapt to a regularly changing environment and flexibility with scheduling.
• Must demonstrate reliable and dependable behavior such as the ability to follow a scheduled shift with little to no attendance issues.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $14.00 – $23.00 

Customer Advocate – Billing

Remote – Work from Home

Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

Job Summary

At Paycor, our Customer Advocates demonstrate success with establishing and maintaining positive working relationships with customers and peers. They must possess a passion for providing world-class service, be independently driven in our virtual first environment, can learn new systems and/or enhanced functionality within an existing system, and be agile and flexible in a fast-paced environment. The Customer Advocates will work through our queues to help support and empower our customers as they come to us seeking guidance in navigating our products. They are also expected to act as an advocate for Paycor by ensuring that our customers receive top notch service every time. Launching a career at Paycor as a Customer Advocate allows for meaningful and challenging work that sets associates up for elevated career growth and advancement.

Essential Duties and Responsibilities

• Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
• Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues by developing solutions to customer questions
• Support customers as an advocate by educating and counseling them on procedures to eventually enable self-sufficient system usage.
• Monitor the Perform system and proactively identify actions needed to correct issues as they arise.
• Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party
• Follow defined process to escalate items as needed
• Document and manage cases within applicable systems by reviewing, updating, and closing daily
• Leverage resources for troubleshooting solutions to client questions
• Prioritize a variety of tasks for quarter end and year-end processing and reporting
• Must be able to meet or exceed expectations with schedule adherence
• Meet or exceed productivity goals including case closure while balancing quality of each interaction
• Monitor pay planner and update scheduled payroll dates accordingly – Only PPS
• Attend internal meetings and huddles as scheduled

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree preferred or 4 years equitable business experience required
• 1-2 years supporting customers via phone
• 1-2 years of multi-channel customer service experience
• 1-2 years of prior customer facing HCM or Paycor experience is a plus
• Proven excellence in customer service and relationship building skills required
• Effective organizational skills proven in a fast-paced, service-oriented position
• Familiarity with HCM software, including the ability to troubleshoot software configurations
• Ability to interface with multiple departments, multi-task, think on your feet and work independently
• Strong interpersonal, verbal and written communication skills
• Excellent understanding of Operating Systems and MS Office products
• Prior experience transferring knowledge to others in training environment or virtually; utilizing on-line tools such as Zoom, Go To Meeting or Skype preferred
• Ability to effectively solve problems by balancing detailed questions with creative solutions
• Adherence to schedule and role assignments to ensure timely responses

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most – the well-being of you and your loved ones.

Highlights include:

• A flexible virtual-first work philosophy
• An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor’s growth
• 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
• Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
• Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
• Paid leave for birth parents, non-birth parents, elder caregivers, and military support
• Sabbatical opportunities for tenured Associates
• Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
• Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

We also offer competitive compensation determined by each individual’s relevant experience, skills, and education. We anticipate the base pay for this position to be between $16.05/hr-$25.70/hr. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you’ll still apply as there may be other positions that better align. 

We are looking for energetic Customer Service Representatives to help us distribute our products and attend to our customers. This role is ideal for people who want to get a better understanding of the retail aspect of the Telecommunications Industry. Training will be provided for the role.

The key duties and responsibilities of the role include (but are not limited to):

• Process customer sales orders and ensure service is delivered promptly
• Answer to customer inquiries and follow up with timely resolution
• Responsible for the outlet’s daily reports
• Responsible for the outlet’s daily operations & collections
• Be the ambassador for SIMBA's products & services.
• Able to work independently at the retail outlet

The candidate should possess the below qualities to fulfil the needs of the role:

• Minimum O Levels and above
• Minimum 1 year of relevant experience
• Diploma holder with no experience will be considered
• Good communication skills and positive work attitude
• Must be an independent team player, ability to build rapport with customers & team
• Enjoys working in a fast paced and dynamic environment
• Willing to perform overtime and staggered shifts including weekends and public holidays
• Experience in Telecommunications industry is an advantage 

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript. You will troubleshoot issues, recommend solutions, and guide users through features and functionalities. You will primarily do so via chat and email through our support platform, Zendesk. You will contribute to our knowledge base of content and partner with the CX team to continually improve efficiency and effectiveness. ‘Customer-first’ is a company value, and you keep us honest in making sure that this is ALWAYS the case!

This position is fully remote

Primary Duties

• Respond to customer, prospect, and partner needs quickly and effectively via chat and email
• Consistently embody the Postscript brand in all customer interactions
  
• Be incredibly solutions-oriented and create “wow moments”
• Follow up with customers to ensure their technical issues are resolved as needed
• Proactively inform customers about new features and functionalities in relevant interactions
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Develop and maintain expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

What We’ll Love About You

• 2+ years experience as a customer support specialist or similar customer success role
• Ability to work in west coast hours, within the window of 6am to 6pm Pacific Time
• Demonstrated understanding technical products and a technical support process.
• Experience with e-commerce, marketing technology, and/or SaaS strongly preferred
• Experience using helpdesk software and remote support tools (Zendesk is a plus)
• Experience in a remote-first role, including comfort on Zoom calls
• Excellent communication and problem-solving skills, including excellent grammar
• Strong comfort multitasking and managing competing priorities
• Bonus: experience with SMS platforms (ex. twilio)

What You’ll Love About Us

• Salary range of USD $48,000 to $54,000 base plus significant equity regardless of location
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Fully remote culture - work from home (or wherever!)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance
• Other great perks, such as home office stipend

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice 

Customer Contact Center Representative – Remote

United States-Remote

Full time

JR0028292

Together we fight for everyone’s opportunity for a better financial future.

We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough we believe every individual and every community deserves access to financial opportunities.

We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued.

We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

What will you do:

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a).

Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Don’t know anything about retirement? We’ll teach you everything you’ll need to know.

How we help you achieve this:

• Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) a foundation for career growth.
• Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day
• Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program

What will your day look like:

• Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
• Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
• You will bring your authentic self to work.
• Strive for first call resolution, and take true ownership of customer needs and issues.
• Asking as many questions as you need to understanding the customers’ needs and priorities, and problem-solving in a metric driven environment
• Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
• See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
• Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there

Knowledge and Experience:

• College Degree and 1+ year of customer service experience
• Or, in lieu of degree, 3+ years customer service experience
• Experience in the Financial Service industry is a bonus but not required
• Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
• Availability to work any shift within the Monday through Friday operating hours of 7:30 am 10pm EST
• Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual

What we offer you:

• At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program
• Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of an assessment
• Generous paid time off upon hire. 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off
• Health, dental, vision and life insurance
• Retirement savings- 401(k) Matching and Pension Plan
• Paid Training, and Full Benefits with no waiting period; Monday Friday Only, Referral bonuses, Performance Incentives
• Employee Led Councils (ELCs). We have eleven ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ERGs frequently co-sponsor diversity-related educational events across our system in conjunction with the Office of Diversity and Inclusion.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$41,600/yr ($20/hr)

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. 

Customer Support Coordinator

DALLAS / FT. WORTH, TX /

CUSTOMER SUPPORT – CUSTOMER SUPPORT 

FULL-TIME

REMOTE

The Role

TimelyCare is looking for a highly motivated Customer Support Coordinator to work in an interdisciplinary environment not only with customer and provider support but also with our Care Coordination, Case Management, Basic Needs, and Crisis Support teams delivering excellent services to patients and the providers who administer care for our patients. You will be the first point of contact for college patients, providers, school counseling and health centers, and business partners in need of assistance with using our virtual and in-person care services with a goal of providing outstanding service and connecting members to care within our Service Level Agreements (SLAs). We are looking for self-starters who love solving problems, are agile, are quick learners, and are flexible and calm under considerable pressure. The ideal candidate will have experience in customer support, tech support, case management, care coordination, and/or crisis work.

Location

We offer a remote work environment. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, a secure and private workspace, free from noises, distractions, and successfully completing the training program. Adherence to HIPAA and governmental compliance are required in this role.

Schedule

TBD

As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime. Any requested increase or decrease in hours will be communicated with advance notice to a team member and without impact to benefit eligibility.

What You’ll Do

• Provides customers with courteous, friendly, and efficient service, leading to the resolution of any issues.
• Triaging members and connecting them with the appropriate service and level of care and needed resources via phone, SMS, or email.
• Supporting our care coordination, case management, basic needs, and crisis support teams with intakes, follow-ups, social network monitoring, and urgent matters.
• Generating and maintaining reports and referral resources for all business lines.
• Executing records requests and verification of services.Support the TimelyCare virtual care operations, serving as the primary point of contact for all patient, business partners, and provider inquiries in a timely fashion.
• Develop a strong understanding and knowledge of the organization’s product, services, and processes to support patients and providers.
• Act as a resource for internal stakeholders.
• Utilize critical thinking and effective communications to provide thoughtful, empathetic, customized solutions that help patients with their overall virtual care coordination as well providers with their technical and scheduling needs.
• Follow a HIPAA-compliant procedure for all communications with internal and external sources
• Embrace the TimelyCare values with your engagement and performance.
• Maintain awareness of patients who are waiting to be seen by our providers, ensuring they are seen in a timely manner. Manage provider alerts appropriately.
• Provide feedback using appropriate channels to improve product, process, procedures, scheduling, and service levels.
• Adhering to all operational, quality, security, risk and regulatory policies and procedures.
• Use analytical skills to troubleshoot various systems and provide technical answers related to our TimelyCare platform.
• Other duties as assigned

What You Bring

• Ability to work various shifts from Monday through Sunday, including weekends and holidays
• Bachelor’s degree from an accredited college or university preferred.
• Prior customer support, care coordination, and/or crisis service experience in a remote environment
• A servant leader attitude and passion for serving others.
• Willing to listen and find creative solutions to address and resolve issues independently.
• Reliable high-speed internet connection
• Ability to remain engaged throughout the entirety of your shift with minimal to no distractions
• Experience with Zendesk and Dialpad, preferred.
• Proficiency or rapid assimilation to operate productivity technologies; Microsoft Office, Google Suite, Zoom, Slack, and Electronic Health Record systems.
• Understanding of virtual care best practices with considerable attention to detail including proficiency with TimelyCare or competitive virtual care mobile and web app and admin
• Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required)
• Thrive in an environment that is high-pace, dynamic, and collaborative, utilizing good judgment with ambiguity.
• Adaptability to quickly changing priorities and member needs.
• Strong time management skills, with the ability to manage competing priorities.
• A strong work ethic and a sense of responsibility to team members and business partners.

Benefits + Perks

• 13 Paid Company Holidays + No work on your birthday!
• Unlimited PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility
• Company-sponsored Health Insurance + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare services for you and your immediate family
• Mission-Driven Purpose with a Supportive Team Culture

The salary for this opportunity is $19.25 per hour. This is the base pay, and you will be eligible for a discretionary bonus in addition to the base pay. 

ChatDaddy is a fast-growing tech company helping SMEs and enterprises expand their businesses more efficiently by leveraging on WhatsApp. We’re actively expanding into emerging markets and we’re looking for passionate, adventurous individuals to join us in this venture.

ChatDaddy Hero Products
✅ WhatsApp Team Inbox
📣 WhatsApp Marketing
🤖 WhatsApp Automation

Requirements

• Experience as a Customer Service specialist or similar CS role
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• BSc in Information Technology or relevant diploma is preferred
• Preferrably English and Mandarin speakers to interact with Mandarin-speaking clients

Responsibilities

• Customer Relationship Management: Building and maintaining strong relationships with clients to ensure their satisfaction and success with the company’s products or services.
• Renewal Management: Collaborating with clients to understand their needs, goals, and challenges, and working towards renewing their contracts or subscriptions.
• Proactive Engagement: Taking a proactive approach in reaching out to clients before their renewal dates to assess their satisfaction, address any concerns, and identify opportunities for upselling or cross-selling.
• Customer Support: Providing ongoing support and assistance to clients, resolving any issues or concerns they may have, and ensuring their continued success with the company’s offerings.
• Account Planning: Developing strategic account plans to identify growth opportunities, aligning the company’s products or services with the client’s business objectives, and maximizing the value delivered to the client.
• Contract Negotiation: Collaborating with the sales team and clients to negotiate contract terms, pricing, and renewal agreements, ensuring a win-win situation for both parties.

Please be aware that our staff will send an application invitation to shortlisted candidates via your email address. Therefore, make sure to check your email inbox and spam folder when you apply. Thank you! 

Scalero is a full-service CRM and Lifecycle Marketing consultancy. We work with fast-growing businesses to develop and execute marketing strategies; we design and code emails; and we build our own email marketing tools.

We were founded in 2019 and have scaled to a team of 30+ fantastic individuals. We’re excited to be doing the best work of our careers and we’re committed to promoting learning and diversity in everything we do.

As a Customer Engagement Specialist, you will work with Scalero’s customers to ensure their success when using Cannoli, one of Scalero’s platforms. Cannoli is a platform that converts Figma designs into email code. Cannoli also has a newly created Services division, and two published plugins in Figma.

You will support Cannoli and its users by providing guidance and by fixing their files when the output of Cannoli is not correct. You will also support users who make orders to convert their Figma files to email code.

Key Responsibilities

• General customer support for Cannoli users.
• Help users fix their Figma files to make them compatible with Cannoli.
• Quality assurance of emails that were converted using Cannoli.
• In some instances, edit HTML or MJML code to make emails production ready.
• Making sure our platforms’ documentation is up to date.
• Aiding in the implementation of our internal email initiatives.

Requirements

This role is a good fit for you if you:

• Are good at problem solving.
• Like providing customer support.
• Have attention to detail.
• Feel comfortable using and learning about new digital tools.
• Feel comfortable communicating in English and Spanish, both written and verbal.

Some other nice-to-haves:

• You are generally familiar with or willing to learn Figma and/or other similar design tools.
• You are generally familiar with or willing to learn web code (HTML and CSS).

Salary and benefits

• Available for anyone living in Mexico, preferably in Mexico City.
• Hybrid role (in-person and remote). We have an office in CDMX, but attending is not mandatory.
• Laptop provided (owned by Scalero).
• Health insurance provided.
• Salary in USD: 12,000/year (1,000/month).

Why Scalero

• We are a Silicon Valley startup! This is going to be a fun journey.
• Opportunity to help us establish a company culture in Mexico City, where we already have many great employees. We have an office in Reforma Latina that is optional to attend.
• We are reinvesting some of our profit into building a SaaS tools. You can be a part of that product development. You will use this SaaS tool daily in this role.
• We have an existing client list of all different sizes, industries, and locations.
• We're building a global network of teammates and clients -- this is an opportunity to work with people from all over the world. 

Bilingual Customer Service Specialist (Spanish/English)

Fully Remote Remote Worker – N/A Recruitin

Job Type

Full-time, Part-time, Temporary

Description

Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.

At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country. You will help people in need and know that you have made a positive difference in their lives. Even if you have not worked in contact centers for long or even not at all, we are interested in learning more about you! We pride ourselves on being all about the clients we serve as well as those we work with. Most people spend more time at work than they do with their own families, so why not join the DI family while still being able to have a work life balance!!!! We partner with various companies and states to provide their customers with white-glove service. We offer flexible scheduling that will still allow you to have a work life balance.

What’s Next?

To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.

Requirements

• MUST BE BILINGUAL SPEAKING ENGLISH AND SPANISH
• MUST SPEAK FLUENT ENGLISH AND SPANISH (a fluency test will be administered at some point in the interviewing process if you are selected)
• Must be a self-starter
• Must demonstrate a passion for providing outstanding service
• Must maintain composure across a variety of customer and peer interactions
• Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
• Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
• Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
• Ability to remain calm under pressure in a fast-paced contact center environment
• Ability to remain calm while taking back-to-back calls
• Ability to show empathy for those that may be frustrated or anxious
• Ability to pay attention to detail and multitask while navigating through multiple programs and information
• Ability to use a computer quickly and accurately
• Must possess the ability to remain poised in high stress situations
• Must be willing to conquer goals and challenges
• Must type at least 30 WPM
• Ability to be flexible and handle changes efficiently
• Must be proficient in Excel, Word and Outlook Office products

Additional Requirements

• Must pass a criminal background check paid for by us (Direct Interactions)
• Legally able to work in the United States
• Must be a current resident living in the United States
• Must have at least a high school diploma or equivalent
• MUST NOT RESIDE IN CALIFORNIA OR NEW YORK; We do not hire in those states at this time

Job Details (what you will be doing)

• Process unemployment insurance claims
• Answer incoming calls via computer software and assist customers
• Research information in databases to resolve customer issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time

Training

• Training is done virtually and will consist of virtual instructor led and self-paced learning
• You must first attend a mandatory orientation session
• Orientation, training & nesting spans across 9 days and is all paid
• 100% attendance is required in all phases of the on-boarding process (orientation, training & nesting are mandatory)

Orientation: Friday September 15, 2023 at 12:00pm EST

• Training week 1: Monday September 18, 2023 – Friday September 22, 2023 (6 hours a day) actual times TBD
• Training week 2: Monday September 25, 2023 – Wednesday September 27, 2023 (4 hours a day) actual times TBD

(More information about the times of the 2nd week of training will be discussed in class)

*we are letting you know beforehand what a training schedule may look like

Shifts

• Agents must be available to work at least 20 hours per week within the hours of operation noted below

Hours of operation for the client

Monday- Friday 8:00 am to 5:00 pm EST

• At least 20 hours per week are required (you select when you can work)

8 HOURS WORKED ARE REQUIRED EVERY MONDAY NO EXCEPTIONS

if a holiday falls on a Monday, the 8 hours become mandatory on the following Tuesday

Pay Rate

• $15.00 per hour
• This is a W2 (employee) position
• We are paid biweekly via direct deposit
• All mandatory events are paid (orientation, training & nesting)

Employee Benefits

• Accrued paid time Off (PTO)
• Sick time

Technical Requirements

• Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
• Operating system – Windows 10 or higher
• Your computer must have at least 8GB of RAM installed and a Processor speed of 2.00GHz or higher
• US based Internet service provider (ISP)
• High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
• USB headset with noise-canceling microphone; 3.5 mm headsets are NOT approved and will not work with our software
• A smart phone that is less than 3 years old that you are able to install our required software on for multifactor authentication (used for our programs authentication process and not for work)
• A second monitor is not required, but strongly recommended

*If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our IT team.

Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client’s software.

*There are NEVER any fees associated with applying or working for Direct Interactions.

WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME

Salary Description

• 15.50 

Wealth Management Customer Service Specialist

Fully Remote

Remote – United States

Full time

R000102466

Looking for a great career with paid benefits on day 1, career growth and an opportunity to advance professionally? Then join Guardian Life! Our Customer Service Specialists are responsible for providing support to financial professionals and Clients via inbound calls to our Service Desk Team.

Inquiries range in complexity but center around the servicing and care of brokerage and advisory accounts. Candidates must possess exceptional customer service skills, be highly engaged and looking for an opportunity to build a career with our financial services and wealth management team!

You will

• Accurately answer and research/resolve phone, email and chat inquiries from financial professionals and Clients. Inquiries will cover a wide array of wealth management topics such as new account setups, transfer of assets, mutual funds and annuities, stocks and bonds, qualified and non-qualified plans, as well as brokerage and advisory platform/tools/system navigation and troubleshooting.
• Provide your expertise to financial professionals and Clients in the review of documents being submitted for processing and provide instruction to ensure accurate completion of all applicable sections.
• Successfully navigate multiple computer systems while simultaneously managing call flow and providing a best-in-class service experience.
• Adhere to established procedures to properly verify callers, obtaining correct data points or Personally Identifiable Information (PII) to ensure information is provided to the appropriate party.
• Establish clear expectations of next steps that will need to occur to complete/resolve an inquiry and de-escalate concerns as necessary.
• Thoroughly and accurately document details of all interactions, in a timely manner, using tracking system.
• Meet and/or exceed individual and team performance measurements, including established Quality and Customer Survey goals, while adhering to established team schedule.
• Be a positive change agent, proactively seeking out improvements in execution and challenging the status quo to improve the way we do business and continuously set the standard.

You have

• 3+ years in a high-touch, service or operations environment preferred.
• Strong insurance, retirement and/or wealth management knowledge preferred.
• College degree, or relevant work experience.
• Securities license preferred (Series 7 or 63), but not required.
• Demonstrated understanding of computer systems and keyboarding skills.
• Excellent analytical, verbal and written communication skills, with strong sense of accountability.
• Strong organizational skills, ability to multitask.
• Positive attitude and dedication to providing superior customer service in a team environment.
• Ability to work remotely with access to high-speed internet services.

Salary Range $40,260.00 – $60,390.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
• Dental plan
• Vision plan
• Health care accounts flexible spending, health reimbursement, and health savings accounts
• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage
• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)
• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health
• Wellness programs, including fitness program and equipment reimbursement
• Child, adult, and elder back-up care support through Bright Horizons
• Adoption assistance
• College planning
• Tuition reimbursement
• Student loan assistance
• Commuter benefits in select metropolitan areas

Justice, Equity, Diversity & Inclusion (J.E.D.I.)

• Employee Resource Groups that advocate for inclusion and diversity
• J.E.D.I. certification and training programs
• Matching gifts/volunteering

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.