14€/ Stunde – Freiberuflicher Vertrag

DAS MUSST DU ALS TALENT MITBRINGEN:

• Du lebst und arbeitest innerhalb der Europäischen Union (EU).
• Bereitschaft von mindestens 20 Stunden pro Woche unter Berücksichtigung unserer Hotline-Öffnungszeiten zu arbeiten

Mo – Fr 08:00 – 22:00 – Sie können Ihren eigenen Zeitplan erstellen !!!

• Bereitschaft, das Problem des Kunden beim ersten Anruf zu lösen
• Sehr gute Deutsch-Kenntnisse in Wort und Schrift (Sprachniveau wird überprüft)
• Schweizer-deutsch von Vorteil
• Sicherer Umgang mit dem PC
• Bereitschaft montags vormittags, abends und am Wochenende zu arbeiten

TECHNISCHE VORAUSSETZUNGEN:

• Betriebssystem: Windows 10 oder neuer, Edge oder Chrome in der neuesten Version
• Hardware: min. 8 GB RAM oder mehr; nur kabelgebundene Kopfhörer, Tastatur und Maus
• Internet: LAN (erforderlich)
• 2 Monitore (Laptop und zusätzlicher Bildschirm)

WAS ERWARTET DICH?

• Eine qualitativ hochwertige Schulung von vier Wochen
• Unterstützung auch nach dem Training
• In einem dynamischen Umfeld mit Wachstumschancen zu arbeiten
• Ein attraktives Vergütungsmodell mit attraktiven Boni
• Attraktive Incentive für KPI-Zielerreichung, für Feiertage, für Abendstunden und für Wochenenden
• Ein professionelles und virtuelles Team

Benefits and Perks

14€/ Stunde – Freiberuflicher Vertrag

Interested? Apply now!

You have until February 1st, 2023 to apply.

Hinweise zur Bewerbung:

1. Geben Sie Ihren Namen und Ihre Adresse an
2. Laden Sie alle geforderten Dokumente hoch
3. Installiere die yoummday-App auf deinem Handy 

Flight builds remote-first customer experience teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs.

We’re on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.

We’re looking for customer experience representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers. Prior experience in online customer support is helpful, but what’s most important is a strong desire to help others and a drive for continuous learning.

Benefits and Perks

• A flexible, remote work environment
• Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
• Learning and development programs so you can keep growing your skills and career
• Early stage startup with lots of opportunity for ownership and impact
• Paid time off

Interested? Apply now!

You have until March 14th, 2023 to apply. 

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AST (UTC -4), NST (UTC -3:30)

We’re Asset Management for Jira (AMFJ), a SaaS tool used by over 400 customers, such as PwC, University of Arkansas, Aspiration and Podium to manage their IT asset inventory.

We’re a remotely-based, distributed team located in the US, Australia and Vietnam.

We just celebrated our 2 year anniversary, and are profitable and growing fast!

We're looking for a smart and empathetic person to join us as a Customer Success Specialist.

This is a mission critical role for us and we strongly believe that if we build this function right, it will be the biggest lever in our success.

As the first Customer Success Specialist at Asset Management for Jira, you'll be one of the founding members of the Support team and will help us build the framework, systems, and processes for how we provide high quality support to our customers.

You will be responsible for owning the full customer lifecycle — everything from pre-sales to onboarding, support, and renewals.

Your day-to-day work in this role would mean answering customer questions mostly by email, but also the occasional Zoom call. You’ll record customer suggestions, and contribute to our internal knowledge base when you learn something new (and you’ll always be learning new things).

You’ll become an expert in all areas of the product in order to be able to provide guidance on best practices and specific use cases that all our customers can employ, from a complete novice who’s running a trial to a long-time customer who’s been using AMFJ for years.

Because we're small, we all take on many different roles that are new to us, whether that's writing, UX design, or project management. Your mind, abilities, and product sense will expand every day.

MORE ABOUT US

• The two co-founders continue to build and run the product day-to-day, while answering customer emails and jumping on calls.
• We are 100% bootstrapped, profitable and growing fast.
• We have balanced working hours, don’t work weekends, and take ample time off. We don’t have any “managers” and we rarely do any internal meetings.
• We believe that customer support is not just a chore but is rather an opportunity to make someone’s day. We strive to go above and beyond when it comes to support.

ABOUT YOU

• You’ll work from home (or a co-working space if you prefer) anywhere in North America. We're pretty relaxed when it comes to working hours. However, we've noticed that most customers contact us between 10am-6pm EST (UTC-5).
• You are calm and collected. You enjoy helping and talking to people. You realize that customers may ask you about the same issues repeatedly. You know that things can go really wrong sometimes and are able to deal with “fires” without losing your cool.
• You’re self-managed and very well organized. You know that you will be joining an early-stage startup and that will require wearing multiple hats while not losing track of the bigger picture.
  
  
• You won't need tons of technical experience, but you do need to be a quick learner, a deft decision-maker and able to empathise with customers and their individual needs and priorities.

HOW WE CURRENTLY DO SUPPORT

Our first line of support is our support email address. All support emails come into Help Scout into a shared queue.

For more passive support, we actively maintain a knowledge base. Customers can access the knowledge base to see answers to common questions.

Every now and then we jump on a Zoom screen share or call a customer to further diagnose problems.

WHAT YOU WILL DO

• Answer customers’ questions with timeliness and empathy
• Coach new users through the fundamentals of using our product.
• Troubleshoot technical issues utilizing internal and external resources, testing things out on your own, trial and error, as well as through collaborating with the founders.
• Hopping on calls to demo the product to potential customers
• Collecting and reporting feedback to assist with product development decisions
• Updating our knowledge base and making product training videos
• Writing documentation for new releases

THE FIRST 90 DAYS

In 30 days, you will:

• Understand the product and the space we operate in
• Start writing draft responses to tickets

In 60 days, you will:

• Be the first line of support for new and existing customers
• Have written documentation to address common questions
• Triage customer feedback and capture feature requests

In 90 days, you will:

• Start demoing the product to prospects
• Be an expert in the product
• Create product training videos and write documentation for new releases

MUST HAVES

• 2+ years of Customer Support experience
• Strong writing skills with a focus on clarity and accuracy
• You’re a Manager of One. Ability to take ownership of their role, and drive it to completion with minimal supervision is critical for this role.
• Ability to remain empathetic, even in difficult situations, and guide customers to efficient solutions.
• Located in North America

NICE-TO-HAVES

• Worked at a startup or a SaaS company before
• Experience with Jira and Atlassian products
• Have worked remotely before

WHAT YOU’LL GET

• A competitive salary
• 20 days paid time off
• Flexible hours
• Freedom to try new things (help people the way you want)
• No disruptions (we have almost no meetings)
• Plenty of opportunity for further education and growth
• Profit sharing
• Fully paid healthcare (dental, medical, vision) coverage
• 401k with 3% company contribution 

Time zones: GMT (UTC +0), CEST (UTC +2), BST (UTC +1)

Hi, thanks for reading about our Customer Support Specialist (EU Region) opportunity! We're glad you're here.

We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.

Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle. A big part of this role is to make that knowledge count by helping us figure out how we can make our product and their experience with Knack — amazing.

We’re looking for someone in the EU Region who is an empathetic and patient person that enjoys solving tricky customer problems while looking for ways to improve customer experience in the long-run.

Knack is and has always been a 100% remote company. We started as a remote company so we know what it takes to ensure the success of a distributed team. TLDR: that essentially means that each member of the team has a huge amount of autonomy and ownership to define their work and impact.

We also emphasize the journey over the destination. We're looking for applicants that are opinionated about what matters to them and want to join a fun, passionate, close-knit crew of high-quality human beings that, above all, enjoy working together. Hopefully, that's you!

In this role, you will:

• You’ll guide customers through learning to use Knack and help them to troubleshoot issues through email and our in-app messenger.
• You’ll improve our product by gathering customer feedback and, over time, recognizing patterns and areas where customers are struggling that we need to address.
• You’ll advocate for our customers and work with our product team to help them understand what changes should be prioritized.
• You’ll help improve our knowledge base and other support materials by writing, creating, and updating content, and by making suggestions for new support content.
• You’ll help improve our internal support team resources, including writing canned responses, adding to our internal knowledge base, and making suggestions for improving processes.
• You’ll be the face of the company. Our customers interact with our Success team more than any other team in our company. When our customers think of Knack, they will think of the experiences they have with you.

We’re looking for someone who is:

Here are some of the "must-haves" to be successful in this role:

• You’re patient, empathetic, and enjoy working with customers. You don’t just want to resolve an issue. You get a kick out of making a customer’s day better and putting them at ease.
• You have at least one year of experience in a customer support role for a web-based, technical product and you provided support through email (chat support would be a bonus). You’ve been in the trenches and understand both the incredible value that customer support provides and the work that it takes to give customers a great experience.
• You enjoy solving new problems every day and won't give up if you don't find the answer right away. Our product is very robust and it's not the kind of product that you will learn everything about in a month, year, or 5 years. So if you like challenges and puzzles, keep reading.
• You’re always on the lookout for ways to make things better for customers and you’re willing to advocate for those changes.
• You have excellent written communication skills. You can break down complex topics into easy-to-follow guidance while being friendly and professional.
• You have experience with writing or creating help content (i.e. articles, videos, etc.) and understand best practices for doing so.

Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):

• You have a sense of humor, a sense of humility, and take your work much more seriously than you take yourself.
• You have experience supporting a highly technical, SaaS product or experience with technical troubleshooting related to APIs, HTML/CSS, or Javascript.
• You are excited about exploring growth and career opportunities within a customer support team.
• You are comfortable advocating for what you need to do your best work.
• You are excited to work in an environment that emphasizes both autonomy and accountability.
• You are totally okay with big swings, wild experiments, and learning through failure. 

About Us

We are an early-stage start-up, based in London and Sydney with a solid product-market fit, impressive growth rates and a user base spread across the US, Europe and Australia. Founded in 2018, Koinly is used by thousands of cryptocurrency investors, accountants and blockchain businesses and is also the preferred tax partner for a number of leading cryptocurrency exchanges. We are building tools to enable the widespread adoption of cryptocurrency by automating the regulatory hurdles of tax compliance and asset tracking.

The Role

As our Customer Support Manager, you will be at the forefront of crafting and delivering a world-class customer support function that will ensure every user receives an exceptional service. Your extensive experience in customer support will enable you to understand the needs and habits of Koinly’s users, rapidly assimilate our products & core features and together with an acute affinity to our platform you’ll develop and maintain the best customer experience that people will come to love and familiarise us with.

Along the way, you will manage a team of individuals all working collaboratively in assisting over 600,000 customers worldwide; and as their manager, you’ll mentor and develop their careers by creating a top-notch training programme covering both technical and commercial support, drive user retention through strong relationships with your team leads, develop procedures, policies and standards to ensure best practice, all whilst continuing to innovate the service that gives us that competitive advantage.

Responsibilities

Work with the team leads to analyse customer issues on a regular basis, ensuring high levels of customer satisfaction and quality are delivered
Assist the wider customer support team in resolving escalated user issues, taking ownership of the problems and following up through to resolution
Strive for the ongoing enhancement of the customer knowledge base by ensuring the development of timely and relevant knowledge/help articles related to product use
Identify and champion internal process improvements
Evaluate overall customer satisfaction through customer surveys, trust pilot reviews etc, analysing statistics and compiling accurate reports to continuous improve output of the team
Manage, mentor, and coach new and existing team leads including conducting regular performance reviews and weekly timesheet approvals
Keep abreast of industry’s developments and competitors ways of working to maintain competitive edge
Be responsible for hiring new support representatives into your team as and when required

Requirements

Solid experience in managing the customer support teams within a tech set-up, preferably Fintech
Must have a solid understanding of crypto, blockchain and the decentralised financial industry as a whole
Experience in team management & coaching including developing a strong management toolkit that strengthens direct reports individually and collectively
Working knowledge of customer support software, databases and tools
Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
Awareness of industry’s latest technology trends and applications
Motivation to champion the team’s communication via live chat and adhering to best practices
A love for going above and beyond for customers and making sure they get the best experience
Ability to handle conflicting priorities, creative problem solving skills
A positive can-do attitude, open to new and unexpected challenges
Passion for the fast-paced environment and working as a team on solving the bottlenecks

Bonus points if:

You come from an accountancy or tax background
You have a good understanding of crypto

What We Can Offer You

Competitive package
Remote job
Work within one of the most rapidly growing industries in the world
Perks, including Koinly swag
Regular team social events 

About Veterans Advantage

When we first launched Veterans Advantage in 2001, we created our mission to deliver “greater respect, recognition and rewards for those who serve.” Today, as the voice of the Greater Military Community and a Public Benefit Corporation, we advocate for corporate partners to join us in creating value through connected commerce experiences, military verification, and offer content discovery. We’re driven to deliver outstanding digital experiences, advocacy, and exceptional value for our business partners and military community members. We embark on our mission to recognize all who have served, those who continue to serve, their families, and those who support them, through the creation of A Real Thank You.

Our Culture

Be growth-minded. Analyze and read everything. Don’t be afraid to ask questions. Never stop learning, whether it’s a skill, a marketplace, about the customer, the industry, the world. Share your knowledge with the team and encourage reflection.
Be empathetic. Recognize your fellow team members’ efforts. Respect different voices. Welcome unique points of view. Strive to understand, not just accept. Remain humble and champion each other.
Be fearlessly creative. Embrace autonomy, an entrepreneurial attitude, and risk-taking. Stand up for your scariest ideas. Disregard the way things have always been done in favor of the better, the bigger, and the downright best ways to get stuff done. Challenge the status quo. Make new things happen.
Be responsible. What you do is part of who you are. Own your decisions. Take action. Don’t set it and forget it. The ball is always in your court. Be accountable. You might not be the best person to fix everything but nothing is ever “not your problem.”
Be honest. Embed trust in everything you do. Work with integrity. Be trusted to do the right thing at the right time.
Be patient. There is no magic bullet. Keep focused on the goal. Resiliency is the key to achieving success one step at a time. Be persistent in achieving results.

Internet Speed Requirement

To ensure your internet speed is fast enough to work with our infrastructure, please go to speed.cloudflare.com and take a screenshot of the speed on your computer (not on your phone). You'll be asked to upload this screenshot as part of the application process on the next page.

Please make sure the following are captured from your Cloudflare Screenshot:

1. Download Speed (Mbps)
2. Upload Speed (Mbps)
3. Latency (ms)
4. Jitter (ms)

Customer Support Representative ("CSR"):

Your Responsibilities:

As a member of our Customer Support Team, you’ll focus on ensuring that each customer and prospect has a world-class experience with our brand as you engage with them through Inbound / Outbound phone calls, Live Chat, Support Tickets, Voice Message Response, and E-mail Inquiries. You’ll primarily use Kustomer products and services to facilitate your interactions with customers. Timeliness and professionalism are paramount. Not only will you represent the Veterans Advantage Brand, but you’ll also have the opportunity to drive sales and reduce attrition.

We need someone who can commit to 25 hours per week, but also be flexible as directed by business needs. Our business hours are 9am - 9pm EST. Availability for different shifts varies. This position is a work from home/remote position and requires someone who is self motivated and disciplined.

Who You Are:

You’re someone with a strong passion for understanding others and doing what it takes to put that passion into practice to drive real business results. You also have an interest in using your sales skills and your belief in our mission to help convert prospects and retain current customers.

Opportunities and Education:

You will be trained for 2 weeks when onboarded and you will be assessed throughout a 90 day probationary period. Headsets are required, we will reimbursed up to $50 for such. We believe that we’re responsible for each other’s professional and personal growth, and we work hard to create an environment where our team will flourish. We love individuals who are willing to learn and work in multiple areas.

Skills

• Customer service experience
• Customer or another CRM is a plus
• Live chat (inbound and outbound) customer service or sales experience
• Troubleshoot difficult customer challenges
• Coach and educate users about products and key features
• Optimistic and upbeat for customers satisfaction
• Excellent verbal, written, and interpersonal communication skills
• Longevity customer service experience

Qualifications

• 18+ years old
• U.S. citizen
• 3 years minimum of customer service or sales experience
• Bilingual is a plus
• Must be able to pass a background check
• High speed internet (employee-paid internet minimum of 35MB download / 25mbps+ upload - no satellite dish connections or dial-up.)
• Time management skills
• Multitasking
• Quiet office space is required to take customer support calls (closed door to avoid background noise)
• High School diploma
• College experience preferred

Pay rate: $13.75 hourly

Job Type: Part-time, hourly (up to 25 hours per week depending on business need, up to 5-hour shifts).

Remote Workspace

Veterans Advantage operates a 100% globally distributed remote first workspace. Our focus is on asynchronous communication and distribution of transparent knowledge. We take pride in continuing to build and improve our remote workspace to empower Team Members to deliver value to the Military Community. Here’s our Productivity Suite we supply for all Team Members:

Apple Laptop
Google Workspace
Slack
Atlassian Suite
Zapier
Namely
Calendly
Miro

Benefits

100% remote work
Unpaid Time Off (“UTO”)
Leave of Absence
401k Retirement Savings (After 1 year of employment)
1Password Families

At Veterans Advantage, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Team Members, our products and our community. Veterans Advantage is an equal opportunity employer. Employment at Veterans Advantage is based solely on a person's merit and qualifications directly related to professional competence. Veterans Advantage does not discriminate against any Team Member or candidate because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Veterans Advantage policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy, as well as its affirmative action obligations, includes the full & complete support of the Company, including its Chief Executive Officer. Because it's just the right thing to do. We hope you think so, too.

Learn more about the EEOC's "Equal Employment Opportunity is The Law" (PDF) we abide by.

Veterans Advantage does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Veterans Advantage and the recruitment agency or party requesting payment of a fee. 

Help us turn our customers into raving fans. Make customer happiness happen.

The customer success team is at the core of CXL’s mission.

CXL is about helping teams of marketers, analytics and optimization specialists become the best in the game. We’re about giving people an unfair advantage. And customer success people are there to guide our customers along the way - from helping people decide which training programs to enroll in to seeing them through.

From day one, the customer success team has been CXL’s connection to the customer - figuring out their needs, establishing product-customer fit, providing a positive onboarding experience, communicating via live chat, email and phone to ensure that we exceed customers' expectations, and acting as an ambassador of our brand.

WHY WORK AT CXL

Our team is comprised of people who give 100%.

If you’re one of those people who always gives 100% of yourself, and aim for 110%, we’re waiting for you. We value proactivity and passion, and we strive for excellence above all.

This is an important role for the company where you can have a lot of impact. You'll have big responsibilities, plenty of autonomy and the opportunity to quickly level up your career.

THE ROLE

Your primary responsibility will be providing customer support and answering questions via live chat and email. This will also include basic troubleshooting, documenting and reporting bugs and content issues, and proactively following up with internal stakeholders about them.

Secondary responsibilities include onboarding and taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

If you're motivated by helping people, setting and achieving goals, have high emotional intelligence, a passion for delighting customers, and want to be a part of building something incredible, we want to talk to you!

What you'll do:

• Run our live chat: provide instant replies to prospects asking about our training programs and customers seeking assistance.
• Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention.
• Troubleshoot and solve platform-related issues for customers.
• Identify trends and areas for improvement, so we can continually serve customers better.
• Take ownership of your results by driving high quality customer service.
• Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer.
• Interviewing customers, doing user research to understand whats their goals are, and how we can better help them achieve them.

Qualifications:

• Impeccable written and verbal communication skills in English
• A love for people, and a genuine desire to help them succeed
• Lots of comfort with a role where the majority of time is spent talking to people - over live chat and phone
• Consultation / sales experience a strong plus
• B2B customer service experience is ideal
• An exemplary work ethic, a "get it done" attitude, and high personal accountability
• Basic to medium experience with WordPress is another strong plus.

Advantages of working for us:

• Learn from people who know their stuff. We have serious A-players on the team.
• Work on exciting stuff. The world is your playground. We have exciting clients and interesting projects. It’s amazing how much you learn by seeing the kitchen side of so many companies.
• Personal development. We support your growth with mentorship, necessary books, courses and so on. You get to work with people that push you to become better.
• Freedom. No one will micromanage you. You have the freedom to take on and lead new projects within the company as long as they support our overall goals.
• 28 paid vacation days per year.
• Be part of something big. Who thinks small, remains small. Be surrounded by people going places.
• Your role and responsibilities in our company can grow with you. Daniel Pink wrote this in his seminal book “Drive”: People are most motivated by having autonomy, mastery and purpose. We make sure you get a ton of all three.

CXL is a very professional team: you'll be working with high-performing crew that will help you elevate your game. We'll also make sure you love coming in every day - fun is a serious business at CXL. 

Title: Customer Service Representative, Pharmacy

Location: US National

Classifications: Remote Full-Time

Job Summary

Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan’s pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing prior authorization requirements, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics regarding patient outcomes, medications safety and medication use policies).

KNOWLEDGE/SKILLS/ABILITIES

• Handles and records inbound pharmacy calls from members, providers, and pharmacies to meet departmental, State regulations, NCQA guidelines, and CMS standards.
• Provides coordination and processing of pharmacy prior authorization requests and/or appeals.
• Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.
• Assists with clerical services/tasks and other day-to-day operations as delegated.
• Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes.
• Assists member and providers with initiating oral and written coverage determinations and appeals.
• Records calls accurately in call tracking system.
• Maintains specific quality and quantity standards.

JOB QUALIFICATIONS

Required Education

High School Diploma or GED equivalent

Required Experience

1-3 years of call center or customer service experience

Preferred Education

Associate degree

Preferred Experience

• 3-5 years; healthcare industry experience preferred
• National pharmacy technician certification 

Wazima Health is looking for an experienced customer service and product manager.

• Training and onboarding new clients on our software.

• Following up clients and customers to provide support for a successful customer journey.
• Helping to develop and implement a customer service policy for an entire organisation. • Improve customer service experience, create engaged customers and facilitate organic growth • Take ownership of customers issues and follow problems through to resolution • Set a clear Customer Success mission and deploy strategies focused towards that mission • Develop customer service procedures, policies and standards • Keep accurate records and document customer service actions and discussions • Producing written information for customers, often involving use of computer packages/software. • Writing reports analysing the customer service that our organisation provides. • Developing feedback or complaints procedures for customers to use. • Analyse statistics and compile accurate reports • Recruit, mentor and develop customer service agents. • Finding ways to measure customer satisfaction and improve services. • Handling face-to-face enquiries from customers.
• Administrative duties as required by the Organisation.
• Any other duties as required by the organisation. 

Atom Finance is building an embedded financial intelligence platform that helps companies build the best consumer investment experience quickly and easily. We're finding new and innovative ways to distribute our best-in-class investment research platform to retail investors worldwide by partnering with some of the world's best companies, from bulge-bracket banks and brokerages to up-and-coming fintechs.

We’re seeking a customer experience intern to join us for the Summer to support our growing client base and maintain a high-quality customer experience. There is potential for an extension into a part-time position after the Summer.

What you’ll do:

• Support our customers by replying to inquiries and feedback in Zendesk in a timely manner
• Maintain a customer support data collection system to help inform our product roadmap
• Report bugs and feature requests to our engineering and product teams, and work collaboratively with those teams to triage and fix bugs
• Assist with regression testing on our core platform prior to each release to ensure an optimal experience for our users
• Work with our CX and product teams to maintain various databases that will directly impact our product and platform, including collecting high-quality financial data for public companies
• Identify and pitch process improvements to optimize internal operational efficiency
• Support the Customer Experience Manager in additional projects as needed

Who you are:

• Working towards an undergraduate/graduate degree with an interest in joining the tech industry
• Comfortable writing solution-oriented, considerate emails and interacting directly with customers
• Tech-savvy and able to quickly adapt to new softwares and processes
• Willing to learn and always asking questions. You might not be an expert on fintech or investments, but you’re eager to learn the ins and outs of customer operations and experience
• An empathetic leader. You should have the ability to understand the needs of others and be aware of their feelings and thoughts
• Optimistic. You enjoy the challenge of building a world-changing FinTech start-up from the ground level

What you’ll gain:

• Develop an understanding of the financial intelligence landscape
• Gain experience managing customer support channels for a fast-growing fintech company
• The opportunity to drive product improvements and see them implemented for our team and our customers
• Benefit from exposure to and experience with customer experience softwares, as well as collaborative and seasoned CXers, product managers, engineering, and business development professionals
• Develop CX, customer support, and product experience to add to your resume
• Hands-on startup experience

About Atom Finance:

At Atom Finance (“Atom”), we hire talented people and give them the autonomy, support, and resources needed to build cutting-edge technology and products for everyone interested in finance and investing. As a result, we produce technology that is scalable and robust, leveraging cutting-edge technology.

Are you looking to make impactful, scalable contributions transforming the way we think about finance and investing? If so, we would love to help you excel here at Atom. We take pride in our tightly-knit, team-based culture providing a collaborative, supportive environment to bring institutional-quality tools to the masses.

Headquartered in New York City, Atom is a venture-backed FinTech startup building the next-generation investing platform.

Our mission is to empower everyone to make informed investment decisions by democratizing access to institutional-quality resources.

We pride ourselves on maintaining a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

With the continued impact of COVID-19 and social distancing measures, Atom fully supports remote interviewing and COVID-19-conscious working policies. 

Hi,

I’m Laura, Head of Customer Success at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions faster and bias-free.

Over the last year, we’ve experienced tremendous growth. More than 5,300 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way.

As we look to scale our efforts in 2022 and beyond, we’re looking for a Bilingual Customer Success Representative who’s passionate about supporting our customers and helping people land dream jobs.

We are currently seeking candidates proficient in English and either German, French, Dutch or Spanish.

What’s in it for you?

• Helping shape a fast-growing HR tech startup as an early employee
• Fully remote position with bright, motivated, and friendly colleagues around the world
• €23,000- €34,000 compensation (based on experience and performance) + Share appreciation rights (SARs)
• Flexible hours and vacation
• Paid parental leave
• Remote working budget: €1,000 per year
• Learning and development budget: 4% of base salary

The job in a nutshell

As a Customer Success Representative your core responsibility will be spending your day providing fast, painless, and accurate customer support via email. Additionally, you’ll help on live chat, assist with documentation, and proactively reach out to help folks who might not yet know they need it.

You’ll become an expert in all areas of TestGorilla. Not only will you provide guidance to paying customers about how to use the product, you’ll also troubleshoot technical issues when they arise, liaise with the development team, and ensure the customer is continuously informed along the way.

This is a full-time position in which you are the first in line to help; your understanding of the product and our customers will be incredibly valuable for the business.

You’ll spend time on the following:

• Answering written support inquiries, through email and chat in a manner geared toward creating truly successful customers by helping to: * Educate customers on best practices * Drive adoption * Increase renewal rates and reduce churn
• Proactively reaching out to customers to help with onboarding
• Assisting as needed with things like documentation, research, and other side projects
• Providing customer focused feedback to other teams, inspiring a success mindset throughout the organization

Here’s what we are looking for:

• You are inspired by our mission to put *1 billion people in dream jobs
• You are fully aligned with our values
• You are motivated by doing right by our customers. You believe in the value of quality customer communication
• You have experience working in Customer Support or Success for a SaaS product
• You want your career to be focused on Customer Success. While you’ll have plenty of room for advancement, this role is not meant as a foot in the door to another department.
• You are natively proficient in verbal and written English and can effectively communicate verbally and in writing in atleast one other language
• You are very comfortable working remotely
• You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
• You’re comfortable troubleshooting issues, and are excited to increase your technical knowledge
• You’re cool under stress. You don’t let unforeseen events affect your empathy and kindness toward customers.
• You’re organized and self-sufficient. You thrive working independently, but know when to ask for help.
• You’re a resourceful problem solver with a strong desire to learn
• You are receptive to feedback, embracing the opportunity to grow and improve
• You are comfortable giving feedback to help others improve
• You can handle difficult customers with ease and professionalism
• You are comfortable advocating for the customer to help improve the product
• You are comfortable setting expectations about what can and will be done and when
• You’re extremely attentive to detail
• You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.

Bonus points if…

• You have previous knowledge of HubSpot, Confluence, Jira and support ticketing platforms

About TestGorilla

At TestGorilla, we envision a world where everyone has their dream job. To achieve this, employers and employees need to have the right information about each other.

We started in 2020 by building a screening platform that enables employers to evaluate candidates in the skills that matter most for success in a role. Our product replaces subjective, incomplete, and often inflated CVs with objective, reliable, and fair test results measuring aptitude, practical job skills, motivation, and culture add.

Improving and expanding this platform is currently our core focus, but it’s only the beginning of our journey to get everyone their dream job. Over time, we will launch more products that support this mission.

We have procured $70m in Series A funding from the venture-capital firms Atomico and Balderton Capital, and our growth is on target to continue exponentially. Chances are you’re familiar with some of our biggest customers, like Sony, PepsiCo, H&M, Deloitte, Bain & Company, Oracle, Revolut, and the UK’s National Health Service.

We work remotely, spread across the Americas, Europe, Asia, and Africa.

Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product! Don’t worry! We’re not going to test you on anything crazy technical (though a calculator and pen & paper might be good to have handy).

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

To apply, click on the assessment matching the languages you speak:

English/German

English/Dutch

English/French

English/Spanish 

Desired Candidates: Minimum 3 Years of Experience working in US Inbound Voice Process
(Note- Only Voice Based experience in US Call Center Domain Can Apply)

Region – North America
Shift Timings-** US Time Zone - Night Shift**
Notice Period – Immediate / 30 Days
Remuneration – As per Industry Standards
Location – Manila
Work Type – Remote

Job Role & Responsibilities:
• Responding to Customer Calls as per Standard Call Handling Procedures.
• Diligently documenting the Issues on knowledgebase tool.
• Creating appropriate records of calls on the in-house database management System and Daily Reports submitted at the end of shift.
• Responsible for escalating calls to reporting manager when assistance required.
• Making Outbound Calls as per the standard call handling procedure.
• Ensure drop calls reverted immediately.
• Provide resolution to customers’ requests as per the protocol of the company.
Key Skills:
• Any Graduates can apply.
• Working knowledge of MS Excel, Outlook, PowerPoint, and Word.
• Good Knowledge with Tools like confluence and G-suite is preferred.
• Strong knowledge of configuration management tools
• Strong communication and documentation skills
• An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail.
• Excellent judgment, analytical thinking, and problem-solving skills
• Ownership driven individual that possesses excellent time management.

Candidate applying needs to have laptop. 

We focus on sending a variety of data streams to the brain via the sense of touch. With so much unused real estate on the body, the skin presents huge potential for the delivery of new information. We are currently building a device that brings the world of sound directly to a person’s skin for a variety of purposes, including enhanced awareness of environments and deeper immersion in entertainment media. Our team is inspired by the transformative technology we are building. We are dedicated to making a meaningful social impact with our sound-to-touch products. And we’re grateful for the deaf and hard-of-hearing communities for co-creating this mission with us.

As a Customer Support Representative at Neosensory, you will be our customers’ first recourse in figuring out how our devices fit into their lives. You’ll be responsible for providing top-notch care and support to our customers and representing Neosensory. As you get to know our users, you’ll be a key contributor who reports problems and feature requests back to the product and engineering teams. We're committed to building a proactive approach to customer success, including customer training, creating and maintaining help content, and community building with our end users.
You are joining a team that is pioneering new technology and loves to solve tough problems. We’ll depend on your ability to connect with our customers, suggest modifications, and participate in critical thinking with the team to derive solutions to make our product the best it can be.

You'll be working directly with world-renowned neuroscientist and author, David Eagleman (https://en.wikipedia.org/wiki/David_Eagleman).

The job is fully remote, you can work from anywhere!

Required skills:

• At least 1 year of experience in customer service
• Confident in navigating CRM software (we currently use FreshWorks)
• Ability to adapt to a variety of different customers and their perspectives
• Excellent verbal and written communication skills
• Multi-tasking: combining fast & comprehensive resolutions is critical to the position
• Ability to empathize with a customer
• Active listening skills to troubleshoot problems, identify “bugs,” and define new feature requests
• Practical knowledge of how electronics and smartphones function and interact
• Data-driven approach to finding trends and sharing information with the team
• Ability to professionally communicate with team members and manage time independently

Bonus:

• Customer service experience with an e-commerce product
• Previous experience in startups or new product launches
• Experience with hearing technology or medical / healthcare
• Experience with users who are older or less technologically savvy
• Secondary languages

Neosensory provides a competitive compensation package, stock options, benefits, and a fun work environment. We have an office in the San Francisco Bay Area and an office in Houston, Texas. Team Neosensory is made of an awesome group of intellectual individuals who value hard work and enjoy sharing a diverse set of hobbies. Neosensory is an equal opportunity employer, and we encourage people from underrepresented groups to apply. 

Consumer Experience Product Manager

What’s the role all about?

Signpost is creating a one of a kind communication platform that helps home service professionals easily grow their businesses by responding instantly, simplifying communications, and building credibility. Our mix of solutions is aimed at making our client’s lives easier and their businesses healthier.

As a Product Manager at Signpost, you will work cross functionally to represent the voice of our customer to drive iterative solutions that they will love – from customer discovery to launch. You will drive the Customer Experience roadmap for our clients – aimed at delivering delightful experiences with the product and ultimately helping the client get the results they seek with our product.

WIth great communication skills, you’ll thrive in ambiguity, working closely with Engineering, Marketing, Sales, Customer Support, and other Product Managers to collaborate and deliver solutions that help our clients run their home services businesses.

We are looking for a contractor to fill a 6 month this role with the potential to hire, and are excited to find a great candidate!

Responsibilities:

• Ownership of product life cycle from customer discovery through delivery and adoption.
• Understand and break down problems for our customers through user research, running experiments with prototypes, prioritizing what to build next by evaluating tradeoffs, and executing on the roadmap that contributes to the company’s goals and vision.
• Collaborate with design, engineering, product marketing and analytics teams to make smart decisions that deliver for our customers
• Manage the day-to-day operations of a kanban team in partnership with an Engineering Manager via A/B test, specs, figma prototypes, tickets etc
• Monitor the market and develop competitive analyses
• Learn and adjust frequently to meet goals

Required background:

• 4+ years experience in web-based Product Management and demonstrated success as a previous Product Manager with a consumer facing product
• 3+ years experience with end to end project management exhibiting ruthless prioritization
• Proven ability to simplify complex business problems and find the solutions that our customers will love that fit within the confines of the business
• Superior communication skills: you communicate clearly and concisely and can tailor your message to your audience – translating between technical details,

customer problems, and business impact of the team’s work

• Strong ability to collaborate across functions and levels, seamlessly managing the priorities of multiple stakeholders
• A detail-oriented mindset and a bias for actions
• Strong time management skills and ability to work in ambiguous situations
• Strong problem solving, analytic, and decision-making skills. Able to ask the right questions, interpret data and trends, diagnose problems, and formulate effective action plans to resolve issues.
• Knowledge of project management tools, like Jira or Trello

About our hiring:

We support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

This is a full time position starting at 110,000k 

Our Mission

To create the best platform for content creators to be able to monetize extra content to their followers.

Who We Are

Fansly is a leading online fan subscription site. By the numbers Fansly is 3rd behind Patreon and Onlyfans in terms of site traffic. Our growth and site is powered by a hard working team that is constantly listening to the community, implementing new features, and by using new approaches to the existing Fan-site model (i.e. Machine Learning discovery).

The role

As the Customer Service Manager you will lead the Customer Service team, driving performance and processes for the continued improvement of the Fansly user experience, while deepening and enhancing customer relationships. You will create a customer service department that is “best in class,” innovative, hard-working and fully remote. Customer Service serves as the voice of Fansly, so you should be passionate about customer service and helping people solve their issues. In this role, you will become an expert on Fansly’s services, operations, and the needs of our creators/fans.

This position reports into the COO and is 100% remote.

Responsibilities

The key responsibilities of the Customer Service Manager include but are not limited to:

• Managing, monitoring and supervising the day-to-day activity of the customer service team including, but not limited to emails and chat.
• Developing training and strategy to drive outstanding client experience and sales results.
• Actively finding opportunities at the team and individual level for process and service improvements. Implementing ongoing service improvements, using data to impact the strategy.
• Generating and sharing analytical reporting on performance and KPIs to senior leadership.
• Keeping up to date with industry trends
• Monitoring the online community/forums where potential issues/improvement areas specific to Fansly are discussed; interacting with the community and making sure that issues are resolved in a timely manner
• Managing staffing based on support traffic volume and sales. Providing service coverage when needed.
• Implementing effective culture with strong team motivation, accountability, development and retention

Qualifications

• Bachelor’s degree or higher required (preferably in Business Administration)
• 6+ years of management experience in customer service or related environment with increasing levels of responsibility, with at least 3+ years managing a team of remote agents.
• Fluent in English with outstanding written grammar and punctuation skills
• Advanced computer skills (Microsoft Office, Zendesk, Time tracking softwares, Bot & Chat services, etc)
• Experience managing a remote team and driving excellent results

Bonus Points for:

• Experience working for an online business customer support team
• Experience working for a start-up
• Experience working for a social media platform/fan subscription site

Personal qualities

• Ability to communicate effectively with customers, team members, and leadership team.
• Ability to handle multiple tasks at the same time
• Passion for providing the best possible levels of customer services and proven experience of motivating and driving performance improvements within a team.
• Strategic problem solving skills, with excellent analytical, written, and verbal skills
• Ability to operate with flexibility in a fast-paced, constantly evolving team environment
• Ability to lead teams in a high-growth, entrepreneurial, and ambiguous environment
• Ability to initiate and drive projects to completion with minimal guidance
• A high level of process-orientation, digital organization, and resourcefulness
• A practical mindset and hands-on approach to getting things done. 

Customer Service & Care Associate (Monday-Friday, No Evenings or Weekends, Must Work CST Hours) Remote

Job Category: Customer Service

Requisition Number: CUSTO001784

Posting Details

• Full-Time
• Locations: Remote | Remote – United States

Job Details

Description

Please note: You must complete the pre-employment assessment after submission of the online application / resume to be considered.

We’re currently searching for Customer Care Associates with experience in Insurance and Benefits to join our dynamic team at USAble Life!

Do you enjoy being able to make a meaningful difference in the lives of others? Are you an adept problem solver with outstanding people skills? If you answered “yes,” this role may be the perfect fit for you. As a valued contributor to the Customer Care team, you have the chance to provide peace of mind when our customers need it most.

Life Takes You Places! Are you ready to join us?

What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Pay starting at a minimum of $18.00 per hour with perfect attendance awards up to $1,700 annually
• $3,000 sign on bonus
• Outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution in 31 days or less
• Great hours: Monday Friday, No Evenings, Weekends, or Holidays
• 401(k) with up to a 6% match that is fully vested from day one
• PTO provided on date of start plus 11 paid holidays
• Yearly performance bonus
• Remote opportunity with company-provided equipment
• Paid 4 week training
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Wellness Program
• This is a remote position.

What We Do:

• Committed to delivering the best insurance products for our customers
• Invested in the success of our team members
• Engaged as a diverse group of individuals working together to go the extra mile
• Recognized as multi-year Best Places to Work by Arkansas Business

What You’ll Do:

• Demonstrate in both word and action a high quality of care, service, and accountability
• Communicate professionally and empathetically to make it easy for members and employers to understand and access their benefits
• Exhibit our commitment to providing peace of mind
• Ensure we remain the preferred choice for employers, insurance agents, and brokers in our distribution network

Essential Duties:

• Provide exceptional service by listening, understanding, and demonstrating empathy for the caller’s needs and situation
• Review and proficiently explain coverage provisions, claims statuses, and claims decisions
• Navigate multiple computer systems as sources of customer information to answer inquiries, troubleshoot claims, and investigate payment discrepancies
• Demonstrate proficiency in our products and services
• Respond to questions from members, employers, and brokers regarding claims, policies, and billing requests
• Maintain well-written notes on all service interactions in a Customer Management System (Salesforce)

Required Knowledge, Skills, and Abilities:

• Experience working in Life, Health, or Supplemental Insurance is required
• Experience working in a call center environment is required
• Ability to listen to the customer’s question, probe for appropriate information, and understand the underlying need
• Express verbal and written information clearly and professionally
• Strong critical thinking and problem-solving skills
• Demonstrate ability to work in multiple administrative systems to locate information, investigate and resolve questions
• Ability to be self-sufficient, manage time in a scheduled work environment and work well with other team members
• Basic knowledge of MS Office including Word, Excel, and email tools
• Understand the sensitivity of customer data and demonstrate the ability to protect both customer and business information

Required Education and Experience:

• High school diploma or GED
• One year customer service experience
• Demonstrated career stability
• Or, equivalent military experience

USAble Life employees are required to be fully vaccinated against COVID-19 as a condition of employment unless an employee qualifies for an exception as an accommodation for religious or medical reasons. This requirement applies regardless of work location. The Centers for Disease Control and Prevention (CDC) currently defines people as fully vaccinated for COVID-19 two weeks after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna), or two weeks after they have received a single-dose vaccine (Johnson & Johnson [J&J]/Janssen). 

• Remote-US-Based
• Support
• Full Time
• 576994

EagleView is a leading provider of aerial imagery, property insights and software that transforms the way people work. EagleView holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. EagleView provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

Job Description

EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email, live web-chat, and on the phone about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer’s concerns with a focus on first call resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

Primary Responsibilities

• Answer inbound calls, emails, and chats from potential customers and existing clients.
• Quickly assess customer issues to provide accurate support.
• Explore and understand customers’ needs and exceed their expectations.
• Complete all required trainings and stay informed about company news and department processes and procedures.
• Maintain a high standard of professionalism with our customers.
• Adhere to department performance goals and production standards.
• Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
• Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
• Other duties as assigned.

Skills & Requirements

• Must be at least 18 years of age.
• High School Diploma or equivalent (GED) is required.
• A minimum of 1 year of Customer Service experience required.
• Able to work in fast-paced environment and easily pivot with changing business needs.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word). Must be computer savvy and able to navigate multiple applications at the same time.
• Able to work under pressure and remain flexible to changing schedules and demands.
• Strong verbal and interpersonal communication skills.
• Must be detail-oriented, organized and able to multi-task.
• Capable of managing challenging customers and building rapport.
• Able to deescalate issues efficiently and appropriately.
• Possess strong problem-solving and analytical skills.
• Able to collaborate with and contribute to a team environment.
• Must be able to work independently with minimal supervision.
• Weekend Availability on Sat & Sun a MUST-Customer Service hours of operations are as follows: Monday-Friday 8am-8pm EST, Saturday-Sunday 9am-6pm EST.

Equipment/Hardware needed for role

• PC Requirements
• Windows 10 Home or above
• Intel i3 (gen 3) or AMD Athlon/Ryzen equivalent
• 8GB Ram
• 128GB Hard Drive
• Wired ethernet preferred (Wireless will also work at 50Mpbs)
• (2) 24″ monitors recommended
• USB headset
• Webcam
• Mac Requirements: Macbook/Pro/Air – All models that run MacOS 10.8.1 (Mountain Lion) are compatible
• Intel Core i Processor
• 8GB Ram
• 128GB Hard Drive
• Wired ethernet preferred (Wireless will also work at 50Mpbs)
• (2) 24″ monitors recommended
• USB headset
• Webcam

EagleView offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, fun and casual environment.

EagleView and its subsidiaries are committed to leveraging the talent of a diverse workforce to create opportunities for our business and our people. EEO/AA Minority/Female/Disability/Veteran.

Eagleview is an Equal Opportunity, Affirmative Action and E-Verify Employer, committed to a diverse workforce. 

Client Service Representative I

Job Locations US-Remote

Requisition ID 2022-26396

# of Openings 1

Category (Portal Searching) Operations

Overview

This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights

• Opportunity to work a full-time Remote schedule. Monday Friday 8:00 AM 4:30 PM central time
• Receive full benefits including medical, dental, vision, 401K, tuition reimbursement
• Paid time off (including major holidays)
• Comprehensive virtual training program followed by job shadowing with an assigned mentor training
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)

Typical Day

• Preferred understanding of HIPAA requirements for releasing medical records and medical record requests
• Comfortable working in a High-volume production environment
• Handling inbound and outbound calls, email, fax and other administrative tasks

What We’re Looking For:

• Great Customer service skills
• Administrative/clerical experience
• Previous experience working in a medical office environment (preferred, not required)
• Proficient in Microsoft office suite (including word and excel)
• Willingness to learn and grow within Ciox Health
• Open to working in the central time zone

Responsibilities

• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
• Date stamps all requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
• Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
• Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility.
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests.
• Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information.
• Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule.
• Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Company’s designated time keeping system daily and adheres to the Company’s overtime policy and procedures for requesting time off or change in schedule.
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs.
• Performs responsibilities in accordance with the Company’s and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches.
• Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility’s HIM Director, Company Manager and/or Supervisor and Vice President of Operations.
• Attends and participates in required educational training sessions and staff meetings as scheduled and assigned.
• Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
• Accepts new assignments willingly to meet business needs.
• Communicates with Manager on an on-going basis, providing information and data as requested including member’s changing needs and requests.
• Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived.
• Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload.
• Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting.
• Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals.
• Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations.
• Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations
• Maintains a current and valid driver’s license and insures personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is use in connection with Company duties.
• Checks the Company’s and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise.
• Adheres to the Company’s Code of Conduct and business standards.

Qualifications

• A High School Diploma or GED is required.
• Must be able to communicate effectively in the English language.
• Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
• Proven customer service experience and/or training.
• Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
• Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
• Ability to read and comprehend simple, healthcare terminology
• Effective verbal and written communication skills.
• Effective organizational skills a must
• Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools 

We are looking for highly motivated people to fill the role of Customer Service Representative. This is not so much of a technical role but it requires advanced user PC skills, sense of urgency, customer care talent, being able to speak, write and understand English (especially from non-English speakers). Being fluent in other languages is definitely a plus.

Our company is the leading global consulting company specializing in U.S. visas and immigration. We offer top-notch consulting and support services to people worldwide, who want to travel to the U.S. as tourists or are interested in obtaining their Green Card or citizenship.

This job is paid in USD (via Payoneer).
You will be working as a contractor.

Responsibilities

• Provide assistance to obtain the necessary travel documents (electronic travel authorization, U.S. visas).
• Data entry in various platforms (gaming skills are a plus).
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Be responsible for the customer interaction across multiple platforms (phone, chat, tickets/emails)
• Use one hour of your day for learning and professional development.
• Prepare and participate in team and 1:1 meetings.
• Actively contribute to improving customer service processes and workflows so that they best serve the customer.
• Handle special assignments when provided by the manager.

Required

• Willing to commit to 8 hours work, 5 days a week (40 hours/week).
• Excellent knowledge and use of English language – writing, speaking, listening.
• Excellent knowledge and use of Spanish language – writing, speaking, listening.(Everyone is welcome to apply, but for the time being we are looking for people who speaks both, English ad Spanish)
• Commit to having a workspace dedicated to this remote job.
• Clear communication skills: ability to use positive language, persuasive writing and speaking skills, and active listening skills.
• Great attitude: willingness to learn and improve.
• Commit to training shift (1 - 2 weeks). After that, you will be able to select from up to 5 shifts. 

Qualifications

• No previous experience required. 
• Great phone etiquette and excellent verbal, written, and interpersonal skills.
• Showing close attention to details. 
• Ability to organize and prioritize work.
• Ability to admit you don’t have the answer.
• Ability to ask for help when needed.
• Ability to work independently and with the team.
• Ability to thrive in a fast-paced environment.

Nice to have:

• Previous experience in a customer service role.
• Experience working with ticketing systems.

Hardware Requirements 

• PC Intel i5 equivalent or newer, with 16Gb or more of RAM. (you will use some resource-consuming applications).
• Second monitor
• Good headphones 
• Good internet connection: +20 MBPS ( a minimum of 10MBPS download and 10MBPS upload is mandatory ) less than 100 secs latency (necessary for calls, live chats and remote meetings).
• NOTE: it's ok if you don't meet the hardware requirement at the beginning but you must comply with the requirements by the end of the training.

We provide full training, up to 5 shifts to choose from, and growth opportunities.

Starting hourly rate - $6/h.
Number of working hours/week - 40.

How to apply

1. Record a short video of yourself, in English, talking to us a bit about you, your hobbies, and your background experience. We want to know you!
2. Then fill the form at: https://govassist.com/careers 

Time zones: GMT (UTC +0), CET (UTC +1), EET (UTC +2)

We're looking for a Customer Support + Community Lead to join our growing team. You'll be a primary touchpoint of customer support here at SuperHi, will help plan and implement community engagement strategies and also help with technical support for our students. If you're a tech-savvy professional that identifies as a “people person”, we'd love to meet you!

Who is SuperHi?

SuperHi’s mission is to help creative people get ahead in their careers. We give the creative and the curious the tools and techniques they need to bring their ideas and projects to life.

We teach practical skills in code, design, and project management in a real-world way. We're proud that our students are 51% female, 1% non-binary, and 48% male, from a wide range of backgrounds and over 90 countries, and that we have one of the highest Net Promoter Scores of any online company.

We'll be opening up the SuperHi platform over 2022 to allow people to get paid for sharing their creative skills and ideas. We'll also be creating a range of brand-new products and tools that build upon the current SuperHi ecosystem, some of which don't yet exist online.

We're a proudly remote team with staff located around the world! Plus, we're a fast-growing startup that recently raised a Series A round of investment to build these new tools. We're backed by world-class VCs such as Framework, Designer Fund, Expa, Torch Capital, and Reach Capital.

We're proud to have recently launched SuperHi Basic Income, an experiment to see if giving creative people a financial buffer can help accelerate their careers. This is just one of many social initiatives we're working on in 2022!

Some of your responsibilities

• Responding to customer questions and queries and improving their experiences with SuperHi
• Maintaining an active presence in SuperHi's community by locating and engaging with community members, fostering dialogue with them and organizing community initiatives
• Providing technical support for our students, helping them with front-end code, design and/or project management questions
• Developing initiatives and resources to continually improve the standards of our diversity, inclusion, equity and belonging within SuperHi and our student community

Requirements

Although we're a remote company, we're looking for candidates between UTC-1 and UTC+1 to overlap with the colleagues you'll be working with closest.

• Strong communication skills in English (both verbal and written), communication skills in other languages are a welcome bonus
• Proven work experience as a customer support lead and community manager
• Knowledge of HTML and CSS or front-end coding in general
• Experience working on diversity and inclusion initiatives
• Genuine interest in people — you have a friendly and positive attitude and love engaging with and learning about others!
• Self-motivated & self-managing with exceptional time management skills

Desirable

• Curiosity or keen interest in web3 technologies such as decentralization and crypto
• Experience working remotely, or in a growing startup environment
• Knowledge of engagement metrics
• Interest in online learning
• Willingness to try and test new processes and methods
• Experience working with Notion and Help Scout
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, organizing an event or writing an email newsletter)
• An understanding of vanilla Javascript and/or libraries such as React, three.js, p5.js or GSAP
• Knowledge of design, project management and/or digital marketing

Employment details

SuperHi strives to be a forward-thinking, progressive company. We've been fully remote from long before lockdowns and are now working four-day weeks.

Some of our benefits include,

• A competitive, fair salary — we have a salary calculator to ensure fairness in salaries
• Health, dental and vision insurance for US-based employees
• Stipend for a workspace local to you if you prefer not to work at home
• 25 vacation days a year, on top of any public holidays in your country
• Your own virtual credit cards for both equipment and education

Plus a lot more! Our handbook is public if you'd like to read about how we work or how we hire. Or take a look at how we onboard, parental leave, or taking time off.