Customer Advocate at KeySavvy

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Who is KeySavvy?

KeySavvy is on a journey to create a better process when buying or selling a vehicle as a private transaction to reduce fraud and help buyers and seller alike feel secure in a major transaction. KeySavvy is a public benefit corporation which means that it's not just a fun thing we like to say. It's our responsibility.


• Provide exceptional customer service to all customers, responding promptly and professionally to inquiries via phone, email, chat, or other communication channels
• Demonstrate a deep understanding of the KeySavvy product line and services, providing accurate information on pricing, availability, features, and benefits
• Utilize problem-solving skills to troubleshoot customer issues quickly and efficiently
• Maintain up-to-date knowledge of company policies and procedures, as well as industry trends and best practices
• Develop relationships with customers by building trust and rapport through active listening and empathy
• Monitor customer feedback and provide insights to management for improvement opportunities
• Collaborate with cross-functional teams to identify process improvements that will enhance customer experience
• Track customer interactions and document customer feedback in CRM system
• Participate in team meetings and training sessions to stay informed of new products and services


• 1-3 years of Customer Experience preferrably in the auto or dealership industry.
• Strong written and verbals skills

Bonus requirements

• Strong ability with training others
• Spanish speaking, native or otherwise. 

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