POSTED July 27

Customer Care Associate (Remote) at Simple Habit

  • Customer Support
  • Internship
  • Anywhere (100% Remote) Only
Job Description

TL;DR:

We're building a new sleep product & looking for a personable and detail-oriented Customer Care Associate/Intern!

About us:

Simple Habit, a mental wellness & meditation platform, was created in 2017 by CEO/Founder Yunha Kim. Our mission? To help people live better. In just a couple of years, Simple Habit grew mostly organically to $5M in ARR. Shortly after, we raised $10M in a Series A round. In 2020, based on insights & learnings, Simple Habit decided to build & launch a new product, Sleep Reset. Our mission has stayed the same; to help people live better....but our focus has shifted to solving our users #1 wellness problem, sleep!

Sleep Reset is a "first of its kind" wellness program. We applied proven and effective methods from the Stanford Sleep Clinic and digitized them into one seamless sleep program. These methods are currently administered in person, but we believe and have proven that we can achieve the same outcome, digitally.

See our product launch featured in TechCrunch (https://techcrunch.com/2022/06/14/sleep-reset-a-new-app-from-simple-habits-founder-aims-to-help-you-sleep-better/), Yahoo News (https://finance.yahoo.com/news/sleep-reset-launches-effective-alternative-123900563.html), & MarketWatch (https://www.marketwatch.com/press-release/sleep-reset-launches-as-an-effective-alternative-to-sleep-aid-medication-2022-06-14?mod=search_headline)!

*Location: *

We're a fully distributed team of 9 FTEs & 14 contractors, working remotely from both EST & PST time zones.

Must have:

  • Pursuing or completed a bachelor or masters degree in any related field
  • Passion for people and ability to proactively “get things done” in a fast paced environment
  • Creative mindset to solve issues and to embrace changes
  • Excellent time management, multitasking and prioritization skills
  • Detail oriented with strong organizational and planning skills
  • Excellent interpersonal and written communication skills
  • Positive approach to problems and a can-do attitude around getting things done
  • Ability to grasp new concepts quickly and efficiently
  • Interest in the health and wellness industry

Nice to have:

  • 1+ years of customer care associate experience and ability to work well independently in a remote environment
  • Knowledge of Office Management responsibilities, systems and procedures
  • Advanced skills in Office suite – Excel, Word - but also Mac iOS programs
  • Experience with Slack

Responsibilities

  • This role will be anywhere from 15-20 hours a week/long-term (ideally a year long commitment) with flexibility to work 1-2 hours on the weekends
  • This will be a remote role
  • You will report to our Head of Product Marketing
  • You will work cross functionally with our sleep coaches, product, and engineering team
  • Reporting software issues and bug crashes to the engineering team
  • Reporting user feedback to the product team
  • Working with our coaching team to address user requests
  • You will be in charge of Simple Habit & Sleep Reset customer center – answering around 45-50 emails per day
  • Manage and operate a multitude of platforms to perform responsibilities
  • Ad hoc team requests 

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