Must be located in one of the following locations: Arizona, Colorado (excluding Denver Metro Area), Idaho, Illinois (excluding Chicago), Missouri, Montana, Texas (excluding Metro Areas), Utah.

This role will require someone to work pacific time hours, generally between 8 AM - 5 PM.

Skilljar is seeking a Customer Support Specialist I (aka Product Support Specialist) to join our growing Support team here at Skilljar! This group helps our customers address and mitigate issues within the Skilljar platform. As part of a growing team, you’ll have an outstanding opportunity to work across many abilities while having an impact on our customer's experience!

We’re looking for a conscientious self-starter who enjoys wearing multiple hats and thrives in a dynamic environment. You must be forward-thinking and highly collaborative with a love for problem-solving. This is an excellent opportunity to join a growing startup.

What You'll Do:

• Serve as a contact for customer-facing support and technical requests
• Own product-related inquiries through to resolution
• Demonstrate your product knowledge and customer service skills to provide guidance and solutions to help enable the success of our customers
• Maintain a high level of customer satisfaction to increase customer retention and drive expansion
• Support our Customer Success team with technical configuration and integration set up as needed
• Tackle technical issues in partnership with Services and Support Engineers
• Partner with our content creation team members and contribute on the creation of customer and internal-facing help documentation
• Help the business build and update processes as needed
• Collect customer product requests and drive agile prioritization through Skilljar’s development process
• Other Duties and Responsibilities As assigned.

What You'll Bring:

• At least 1 year of experience in a customer-facing support role supporting a technical product, required.
• Ability to multi-task and effectively prioritize incoming customer requests (queue management experience required)
• Effective verbal and written communication skills with a passion for client service
• A highly collaborative teammate who works well in remote environments
• Outstanding interpersonal skills with a broad range of external and internal teams
• Highly self-directed and comfortable in a fast-paced environment with ambiguous and constantly evolving requirements.
• Experience working with HTML, CSS, and Javascript is highly preferred

Skilljar Base Pay Philosophy:

At Skilljar, we strive for salary range transparency in our hiring process. This is a major step towards not only complying with state and local regulations where required, but also to make sure Skilljar is putting pay equity and DEIB top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for paid overtime, bonus based on company performance, and a new hire equity grant in the form of stock options. Below are the base salary ranges for this role:

Base Salary Range: $38,200-$47,000

The placement within the salary range will be determined based on factors such as experience, education, relevant skill set, and internal equity.

Why Should You Work for Skilljar?

Learn more about out benefits and culture here!

The Company

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

We are a team of bright, dedicated Skillets with startup drive and a passion for education. Founded in Seattle, Skilljar is now a fully distributed company.

Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.

#LI-Remote 

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers. You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript. You will troubleshoot issues, recommend solutions, and guide users through features and functionalities. You will primarily do so via chat and email through our support platform, Zendesk. You will contribute to our knowledge base of content and partner with the CX team to continually improve efficiency and effectiveness. ‘Customer-first’ is a company value, and you keep us honest in making sure that this is ALWAYS the case!

Primary duties

• Respond to customer, prospect, and partner needs quickly and effectively via chat and email
• Consistently embody the Postscript brand in all customer interactions
• Be incredibly solutions-oriented and create “wow moments”
• Follow up with customers to ensure their technical issues are resolved as needed
• Proactively inform customers about new features and functionalities in relevant interactions
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Develop and maintain expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

What We’ll Love About You

• 2+ years experience as a customer support specialist or a similar customer success role
• Ability to work in East Coast hours
• Demonstrated understanding of technical products and a technical support process.
• Experience with e-commerce, marketing technology, and/or SaaS strongly preferred
• Experience using helpdesk software and remote support tools (Zendesk is a plus)
• Experience in a remote-first role, including comfort on Zoom calls
• Excellent communication and problem-solving skills, including excellent grammar
• Strong comfort multitasking and managing competing priorities
• Bonus: experience with SMS platforms (ex. twilio)

What You’ll Love About Us

• Yearly compensation range of USD $60,000-$67,000 base plus equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice 

About Payhip

Payhip is an ecommerce platform for creators. We help thousands of individuals and small businesses sell online. We are a bootstrapped startup run by a small remote team.

We are now looking to hire an experienced customer support person to become the voice for the customer, ensuring the company is learning from customer experiences with our product (both good and bad!).

Please note, this role is full time role from Wednesday to Sunday

Our ideal hire is motivated by what we're doing as a company, believes in the value of quality support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable.

You will:

• Spend the majority of your time helping potential and current customers by email
• Engage with customers via social media, Facebook groups and other online communities
• Optimize our internal and external documentation and processes
• Become an expert in all areas of the product
• Work closely with founders to improve our product offerings and messaging around new features

About you:

• You're an incredible communicator, fluent in written English. Your writing is clear and simple.
• You have several years of experience working in a Support or Success role
• You welcome an environment where you can do great work independently
• You take initiative and ownership to see things through to completion
• You're eager to take on challenges. When you don't know something, you embrace the chance to grow and get better.
• Your empathy and self-awareness help you intuitively and proactively solve potential customer troubles
• You're a problem solver who goes out of their way to help people - always

Benefits:

• Competitive salary based on experience
• Fully remote role
• 30 days holiday
• $1,000 yearly learning budget 

About Us

We're Proof, a fast-growing services company in the legal tech industry. Launched in 2018, Proof is disrupting the service of process industry by creating the first legal technology of its kind that directly connects law firms with a national network of independent process server professionals and agencies for the delivery of legal documents. The Proof platform locates the closest process server for each delivery and provides live updates verified with GEO location mapping. Hundreds of law firms and individuals per week sign up to take advantage of Proof’s revolutionary technology, and we continue to develop new legal technology. Our team is growing, and we’re looking for great people who want to have fun and grow with us.

We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. If you have the curiosity, passion, and collaborative spirit to achieve the fundamental change of an outdated industry, come work with us.

About The Role

We're looking for an enthusiastic problem solver who is customer-friendly and results-oriented. As a Customer Care Specialist, you will be primarily responsible for managing customer interactions to address escalated issues, resolve problems, and ensure the highest level of customer success. You may support Process Servers, Clients, and/or Internal teammates, providing solutions via phone, email, and other communication channels. You'll be a key team member working directly for the Customer Care Lead, with a great opportunity for professional growth and independence. We seek someone eager to learn, understands the importance of customer satisfaction, and is willing to dive in and work as a part of a team.

Key Responsibilities

• Handle Level 2 Escalations: Manage escalated customer issues that cannot be resolved by Level 1 support, providing timely and effective solutions.
• Customer Interaction: Communicate with Process Servers, Clients, and/or Internal teammates via phone, email, and chat to understand their issues and provide assistance.
• Problem-Solving: Analyze and diagnose customer problems, developing strategies to resolve them efficiently.
• Collaboration: Work closely with other departments (e.g., platform operations, account management, sales) to resolve customer issues and improve processes.
• Documentation: Maintain accurate records of customer interactions and issues in the customer support system.
• Feedback: Provide feedback to the Customer Care Lead on common issues and suggest improvements to enhance the customer experience.
• Training: Assist in training Level 1 support staff on common issues and solutions.
• Support Diverse Stakeholders: Provide exceptional support to Process Servers, Clients, and Internal teammates, ensuring their diverse needs are met effectively.
• Customer Retention: Maintain customer retention in a manner that meets or exceeds agreed-upon goals.

Qualifications

• Experience: Minimum of 2 years of experience in customer support or a related field, with a focus on handling complex issues.
• Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and effectively. We particularly are excited about candidates who love talking on the phone.
• Problem-Solving Skills: Strong analytical skills with the ability to think critically and develop effective solutions.
• Customer Focus: Passion for helping customers and providing a high level of service. Ability to handle difficult situations with patience and empathy.
• Technical Skills: Proficiency in using customer support software and tools such as Intercom and Hubspot. Basic understanding of the technical aspects of the products/services offered by the company.
• Team Player: Ability to work collaboratively with other team members and departments.
• Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Detail-Oriented: Strong attention to detail and organizational skills.
• Motivated: Self-motivated and able to work independently in a fast-paced environment.

Compensation

Salary range $50,000 to $55,000 dependent on experience and location

Eligible to participate in company bonus plan

Benefits

• Full time, salary position
• Medical, dental, vision, disability insurance, and 401k available
• Remote work position
• Phone and Internet monthly stipend
• Flexible time off and paid holidays
• Equipment provided

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

Application Deadline

August 9, 2024 

About Us

We’re Civic Roundtable – a mission-driven, fast growing, venture-backed startup (seed led by General Catalyst) that makes government more effective and efficient through technology. We build tools for government workers on the frontlines of public problems that matter to all of us, from preventing homelessness in our communities to administering our elections.

Our product is a collaboration and knowledge sharing platform that saves government workers time and energy by connecting them to the people they trust most: their peers. In our first year alone, we have onboarded thousands of users across the nation and are powering problem-solvers across levels and functions of government.

About the Role

As a Customer Success Associate at Civic Roundtable, you will be the linchpin in fostering robust customer relationships and ensuring maximum usage of the Roundtable Platform. Your role will involve onboarding our customers, conducting in-depth training sessions on our product, rolling out new features, and providing timely support to ensure optimal use of our solutions. You will be instrumental in helping customers configure our product to meet their unique needs and will be the go-to resource for answering questions and resolving issues. The best candidate for this role is customer obsessed, a strong internal advocate for the customer voice, a self-starter, comfortable with ambiguity, proactive, empathetic, and dedicated to driving customer satisfaction and success. We’re looking for someone who is passionate about our mission and eager to improve government with technology. Preference is for candidates based on the east coast, but open to virtual as well.

Key Responsibilities:

• Relationship Management: Build and maintain strong relationships with customers, acting as a trusted advisor and advocate for their needs within Civic Roundtable.
• Customer Onboarding: Assist our customers in getting started with the Roundtable platform and getting the most out of our features. Lead comprehensive customer visioning sessions to set objectives for the project.
• Training & Documentation: Run virtual training sessions and develop asynchronous training materials to assist users with the Roundtable platform. Develop documentation to maximize adoption of evolving feature set.
• Customer Support: Provide timely and effective support for customer inquiries, troubleshooting issues, and ensuring that all concerns are addressed promptly and satisfactorily. Contribute to the ongoing enhancement of our support processes and workflows.
• Product Advocacy: Advocate for product enhancements based on customer feedback and insights. Collaborate with the product team to communicate customer needs and help prioritize development efforts.

About You

We’re hoping you are:

• Empathetic and Customer-Centric: Passionate about helping others and dedicated to ensuring customers achieve their goals.
• Proactive and Self-Driven: Eager to take initiative, identify opportunities for improvement, and drive projects forward independently.
• Adaptable: Comfortable working in a fast-paced, start-up environment and able to manage multiple priorities effectively.
• Open to travel (please expect 20% of time on the road).

We’re hoping you have:

• 1-3 years of experience in customer success, support, or a related field, preferably within the technology sector.
• Strong communication skills: Excellent verbal and written communication skills, with the ability to convey complex concepts clearly and effectively.
• Technical aptitude: Ability to quickly learn new software applications.
• Problem-solving skills: A keen ability to troubleshoot issues and think critically to find solutions. Ability to roll up your sleeves and jump in – we have lots to accomplish!

Why You’ll Love Working @ Civic Roundtable

• You’ll join a passionate, compassionate, and dynamic team
• You’ll play a direct role in making government more effective, efficient, and equitable
• You’ll help shape the culture and direction of a fast-growing, mission-driven startup
• You’ll have a competitive salary and benefits package
• You’ll get ongoing career growth and professional development opportunities

Interested?

Reach out to josh@civicroundtable.com to learn more!

Note

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're passionate about building great products and are looking for an opportunity to make a difference, we want to hear from you! 

We are on a mission to make every customer successful!

Thousands of ecommerce stores use ReferralCandy to run their referral program, helping grow businesses all around the world, and generating hundreds of millions of dollars in sales for our customers.💵

Our Customer Success Team is obsessed with serving our customers exceptionally well, and our customers love us for it.😍

As a Customer Success Manager, your goal is to keep our customers happy and engaged so that they are using our product to achieve their desired business outcomes. We succeed only when they succeed.💪

💬Chat, 📧email, or ☎️call customers not just to help them with their questions, but to preemptively and proactively identify and resolve issues that prevent customers from realizing their goals.

What’s it like to be part of our Customer Success Team?

We are a results-only, no BS, fast-paced collective of remote-based professionals with a strong desire to compete and win. Our goals and roles are clearly defined. Within our operational framework, we have the autonomy to be creative in the pursuit of achieving our targets.🏆

And yes, we are serious about having fun too. 🤪

What does it take to join our TEAM?

1) Domain knowledge

• Have a thorough understanding of what Customer Success is. Customer Success Managers also perform customer service duties, but helping customers succeed is our most important role. Candidates must be able to articulate the difference and their importance.

2) Strategic approach to problem solving

• Customer Success Managers work with a diverse mix of accounts and resolve issues with varying degrees of complexity. Candidates must have the ability to derive solutions in the most optimal manner.

3) The ability to explain difficult concepts simply

• At the very least a Customer Success Manager must have excellent communication skills and product knowledge. Candidates must be able to communicate this knowledge to even the most non-expert user.

4) Empathy

• ❤️

5) A doer

• Doers are self-starters who clearly understand what needs to be accomplished and wastes no time getting them done. Candidates must have a bias for action.

Diversity and Inclusion

We are committed to fostering a diverse and inclusive environment where everyone feels valued and respected. We celebrate diversity and are dedicated to ensuring equity and belonging through our policies and practices. Discrimination and harassment are not tolerated, and we strive to make everyone feel welcome and empowered. 

We are currently hiring exclusively in Latin America for this position.

🚀 Apply Here

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

We are looking for a Customer Support Representative II to join our amazing team of A-players and drive instant impact for our customers. We are hiring people who have done it before.

Are you sure you're qualified for this role?

• Have you been responsible for troubleshooting Tier 2 support issues for B2B SaaS products and effectively communicating with technical teams?
• Have you handled escalated client requests via call, chat, or email with a 30-minute first response time and a 2-hour time to close while maintaining a 94% CSAT score?
• Have you asked probing questions to identify root causes and decipher whether there's a need to realign expectations, educate the client, or create an issue for the engineering team?
• Do you have experience with support tools such as Intercom, Zendesk, Salesforce, or HubSpot? And possibly other tools like Twilio, Zapier, Linear, and AppFolio?
• Do you have knowledge of integrations, APIs, and other engineering concepts?

Are you sure you're up to what we're up to?

• Do you embrace challenges as a pathway for your own growth?
• Have you embraced difficult conversations with colleagues?
• Do you have a track record of providing feedback to peers and leaders to reach goals?
• Are you able to articulate what growth looks like for you?

Expectations for your first 90 days:

• Become confident in resolving customer issues independently within 50-60 days. The goal is for 75% of tickets to be handled autonomously.
• Each representative is expected to share the workload equally among the team. For instance, with 4 reps and a manager, each would handle approximately 25% of the weekly ticket load.
• Each team member is required to update or write at least one help article per month.
• Our core value of customer obsession is paramount at LeadSimple. We expect a CSAT score of 94%.
• Dig deep into the product and help articles on your own to gain stellar product and industry knowledge.
• Gain proficient knowledge of the other tools we use to support our clients.

A day in the life of…

• Customer-Centric Approach: Cultivates strong and enduring relationships with clients across all levels through professional communication, fostering loyalty.
• Problem Resolution Proficiency: Demonstrates adeptness in addressing client inquiries and concerns with the utmost professionalism, respect, and courtesy.
• Consultative Expertise: Possesses a deep understanding of LeadSimple's capabilities, effectively communicating this to clients in an engaging manner for accurate internal handoffs.
• Coachability and Continuous Improvement: Open to feedback and guidance, actively seeking opportunities to enhance skills and knowledge for role advancement.

Perks:

• Pay rate at $25,000 USD per year
• 8 Company Holidays + Week off at Christmas
• 6 weeks Paid Time Off (5 weeks Vacation, 1 week Sick)
• 1 Volunteer day with the organization of your choice
• Birthday lunch on us 🎂
• Monthly Healthcare Allowance
• Monthly WFH Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture

Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

In summary...

You can do it in an office
You can do it from home
We really don’t care
As long as it’s known 👇

What matters is this…
When the chips are down
And your back is against the wall
Can we count on you to make the right call?

Judgment, intuition, or care by another name
We call it “Owning The Outcome” - because it really is the whole game
Have the customers back, and they will treat you the same

If you can do that
Then we’re birds of the same feather
So come join our team and we’ll make music together. 

Hey there—we're Draftbit! We are a growing startup based in the US with a team spread all over the world. Our product is a no-code/low-code mobile app builder that exports React Native source code. You can learn more about it at draftbit.com.

We are looking for a unique person to join as a generalist on our customer success team, helping new users be successful. Please read this description carefully; we only accept applications from candidates who follow our instructions.

ABOUT THE ROLE:

At the core, the goal of this role is to help our new and existing users be successful using our platform. Our business is a combination of a SaaS platform and a digital agency of expert services, so helping users is a combination of proactive outreach, technical support, sales, content / video creation, and email/product marketing.

This is a full-time opportunity. You'll need to commit at least 40 hours per week to qualify, and you'll need to be available between 9 AM and 12 PM Central US time to overlap with our team.

IN THIS ROLE, YOU'LL BE ASKED TO:

• Become an expert user of Draftbit and develop a well-rounded understanding of our app development platform.
• Proactively reach out to and provide support to new users, helping get them up to speed and even helping them build.
• Answer questions about our platform, services, and capabilities and provide support and assistance across our community, support tools, and in social media.
• Perform 1:1 or webinar onboarding and product demonstrations, weekly office hours, and customer education sessions.
• Think creatively about how we can improve our first touchpoints with Draftbit customers and iteratively improve on the onboarding experience.
• Build and demonstrate new features to customers and create example applications using Draftbit to show off our capabilities.
• Suggest product improvements and report issues to our product team.

YOU'RE A GOOD FIT IF YOU HAVE:

• A technical background. Our product is technical, and many of our customers ask technical questions. You'll need working knowledge of javascript, react native, and mobile app development to be effective in this role.
• Excellent written and verbal communication skills in English. You'll be teaching users about our platform but also about app development in general.
• Experience operating in a high-velocity, high-trust environment. You should be comfortable working autonomously and can usually unblock yourself through persistence, research, and experimentation.
• We're a small team so you'll need to wear many hats and your day to day will change depending on what is going on and what is needed by the rest of the team.
• Comfort communicating with people across the spectrum of professional and technical experiences, from founders who have never written a line of code to experienced developers and corporate leaders
• Comfort working remotely. Most of the time you'll be working across Zoom, slack, email, and notion. To be successful, you'll need to have excellent verbal and written communication skills, in English, and be able to converse and understand complex topics around mobile software development.

ABOUT THE ROLE:

• This is a full-time opportunity. You'll need to commit at least 40 hours per week to qualify.
• This is a remote opportunity, but you'll need to dedicate at least 4 hours per day between 9AM-6PM US Central, including our 10AM Central US team standup for everyone in the company.

Important -- We are only working with individuals for this position, not Teams or Agencies. So only apply if you'll be working directly with us.

TO APPLY:
To help us identify the serious applicants, not just those who send generic applications and don't read job descriptions, please send a resume and cover letter explaining why you're a good fit for the role. Please be specific. Please include in your letter something you would change about the Draftbit website to make it better, and details about a time you helped teach something technical to a customer you were working with, so that we know you read these instructions carefully.

We will only consider applicants who complete the steps above. Thank you!

Brian from Draftbit 

We believe in the power of process and its potential to unlock growth in teams everywhere.

Who we are:

Process Street is a no-code workflow platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform stores knowledge where the action happens, ensuring thorough and error free execution of workflows that our global customers run their businesses on. We service over 3k customers around the world, such as Airbnb, Spotify, AstraZeneca, and Accenture, and are VC-backed by Accel, Salesforce, and Atlassian.

Our Mission:

To make work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

The Opportunity:

We’re looking for a Customer Support Level 1 Specialist to join our Customer Support & Success team. You will address inbound customer inquiries via phone, email, and live chat. At Process Street, our Customer Support Specialists are the primary line of communication between the organization and our customers. You will get the chance to work with companies ranging from early-stage start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of.

Aside from addressing customer inquiries, Customer Support Specialists perform a critical function in passing customer feedback and challenges to the Engineering, Product, and Executive teams.

Even though we’re a global company, this Customer Support Specialist will work 9am-6pm EST.

What You’ll Do:

• Respond to email, live chat, and phone inquiries from existing customers and prospects
• Advise customers on the best way to use the software to meet their needs
• Track customer interactions in Salesforce
• Assist prospects during their trial period to ensure they understand the product functionality
• Serve as a conduit for customers to communicate product and feature requests to Product Managers
• Assist our Customer Success Managers in dealing with large customers
• Contribute to the Support Knowledge-base
• Conduct product demos for prospects
• Conduct Onboarding and Account Reviews for existing customers

About You:

• You have experience working directly with customers. At least 1-2 years of experience, preferably in SaaS.
• You’re an excellent communicator. This includes written and verbal English. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers live too!
• You pay attention to the details. You know details matter, and you remember that everything you do can improve the customer’s experience in some way.
• You’re obsessed with customer experience. You’re driven by creating an amazing customer experience. Added bonus if you have experience building and maintaining relationships with remote customers.
• You have growth mentality. You have a self-motivated approach to learning and development.
• You love working with technology. We’re building it! This includes both web and mobile applications. Experience with Intercom and Salesforce is a plus!
• Ability to work 9am-6pm EST.

Our Benefits:

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
• Annual company offsite – We get together as a whole company annually as well as encourage and sponsor small group meetups so that you can meet your teammates face to face around the world.
• Social time – We know human connections are what make teams strong. We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections.
• Generous health insurance – for US employees and their families, including dental and vision plans.
• Equity for all full-time roles.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Research tells us that applicants who are female, non-binary, or people of color are less likely to apply to a role if they feel they don’t meet every qualification. If you feel you meet most of the qualifications, regardless of how you identify, and this is a role that would make you excited to come into work every day, please apply! Process Street is a place where everyone can grow.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

Remote Customer Service Representative

Remote

location

Virtual, USA

Full time

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

The Role

This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, individuals will work primarily with Claims Adjusters from the nation’s top insurers. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $17.50 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.

Key Responsibilities:

• Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
• Ensure that all vehicle information is entered into the system completely and accurately
• Communicate the vehicle value from the database to the caller
• Forward calls on vehicles that require additional research to respective departments
• Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.
• Adhere to attendance, production, quality and other metric standards

Requirements:

• No prior insurance or automotive experience is required, as we will train individuals with a desire to learn and develop
• High school diploma or equivalent
• 1-2 years prior customer service experience required
• Strong verbal and written communication skills
• Self-motivated
• Attention to detail
• Exceptional organization skills with attention to detail
• Possess a positive attitude and desire to provide outstanding customer service
• Strong technical aptitude
• Ability to work independently
• Quiet and professional home work environment free of distractions
• High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

About the company’s commitment to its employees

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS 

Title: Customer Service Representative – Remote

Location: NC-Raleigh

Job Description: **Job Description:**

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit? www.sharecare.com .

**Job Summary:**

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.?

***This is a remote position and can be located anywhere within the United States.**

**Essential Job** **Functions:**

+ Identify, evaluate and prioritize caller?needs, questions and concerns.?

+ Formulate plans of resolution and respond?appropriately and efficiently.?

+ Maintain and restore customer satisfaction and partner with other teams as needed.?

+ Perform problem analysis, problem determination and recommended resolutions to the?callers.?

+ in accordance with standard protocol.?

+ Proactively educate caller on program benefits.?

+ Meet or exceed established call center metrics, attendance standards and quality levels.?

+ Use computer tools to accurately process and document information.?

+ Develop rapport with callers and appropriately adjust communication style.??

+ Provide accurate information about?Sharecare programs and services.?

+ Escalate issues internally and follow up on escalated issues.?

**Qualifications:**

+ High School Diploma

+ Prior experience in a customer?service related?field preferred

+ Great communication skills?

+ Must be able to multi-task?

+ General working knowledge of Microsoft Word &?Outlook?

+ Computer keyboard proficiency?and internet navigation skills?required?

+ Have the ability to?work effectively with others in a team?environment??

+ Ability to thrive in a fast-growing always changing?environment?

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn’t discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor. 

Location:  Arizona, Arkansas, Florida, Georgia, Indiana, Kentucky, Maryland, Nevada, New Mexico, North Carolina, South Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin; 100% Remote

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. We’ve worked purposefully to create a culture built on the simple idea of being more human—of being a better listener to our team members, more responsive to customers, and more empathetic to all.

As a Remote Customer Service Representative for one of the largest and most-respective non-profit organization, you’ll have the opportunity to use your passion for customer care to deliver outstanding experiences to our client’s customers through a variety of channels including phone, email, SMS, and chat. Your role is to handle all aspects of customer service with empathy, creativity, a problem-solving mindset, finding resolutions, and taking ownership of customer interactions.

What You’ll Do

• Represent a diverse range of products and services for a well-respected national non-profit organization, with expertise, positivity, and a can-do attitude.
• Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
• Address questions about membership accounts, products, and services, as well as provide troubleshooting and website assistance.
• Answer inquiries about points balances, redemption process and activity history, account sign-up and access, and loyalty points program policies
• Assist members with an online tool providing education and decision support to better prepare consumers for future enrollments.
• Take ownership of customer issues, solve problems, and exceed expectations with sound judgment.
• Share insights on emerging customer trends and recommend process improvements.
• Attend training and participate in cross-training opportunities to enhance skills and knowledge.
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

 Preferred Qualifications 

• Experience in a fast-paced call center environment
• Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk) desired
• Previous remote work experience
• Bilingual (English-Spanish) fluency in speaking and writing is strongly preferred

While this is a work-from-home opportunity, you must currently reside in one of these states to be considered: Arizona, Arkansas, Florida, Georgia, Indiana, Kentucky, Maryland, Nevada, New Mexico, North Carolina, South Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin.

Compensation and Benefits

• The position pays $16.00 per hour.
• VIPdesk Connect offers comprehensive benefits, which include health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs.

Training & Shift Requirements

• Training is from Monday to Friday from 10:00 am–6:00 pm ET
• After completing training, full-time shifts assigned would be between the hours of 10:00 am–8:00 pm ET.

Who We Are

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness.

VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to foster, cultivate, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of our culture, reputation, and the company’s achievements. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V 

Location:  International, Anywhere; 100% Remote; Freelance

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically $18 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area 

Customer Support Agent

D2C

at Dealer Inspire (See all jobs)

rental

Be essential at Cars Commerce Canada

At Cars Commerce, we’re obsessed with simplifying everything related to buying and selling cars. We are doing well by our customers and consumers to better connect the industry with simplified, stepless technology to improve, measure and drive local automotive commerce. Whether it’s through our most recognized marketplace, Cars.com, our leading digital experience, Dealer Inspire & D2C Media, our commerce and valuation technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is critical to the success of the automotive industry.

No one travels alone here: at the very heart of Cars Commerce is collaboration. In fact, it is embedded in the very fabric of our shared values. We like to say that we rise together, putting people at the center of our actions, from the consumer to the customer to the community. Life at Cars Commerce is made easier when we share the ethos of being Open to All, encouraging open-minded communication because we know that diverse thinking produces better results. But critical success is based on the Concern to Challenge and Take Responsibility, nurturing a competitive spirit in a respectful environment where we think about tomorrow but act today. At our core, we have integrity, doing what’s right, even when it’s difficult. It is our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright inevitable.

But don’t just rely on our words. Winner of the 2024 Best Places to Work award by Built In, we’re obsessed with the employee experience. We are among the top 20% declared “Best” in our industry based on six critical factors important to employee well-being, such as compensation quality, benefits, work-life balance, and more.

ABOUT THIS POSITION:

The Customer Support Agent is responsible for helping the organization reduce or eliminate friction in our customers’ support and training experience while meeting the company’s established deadlines (SLAs). The Customer Support Agent also manages escalations to business experts (SMEs) and/or product managers. You will be in constant contact with customers and internal teams (sales, dev-ops, marketing, etc.). You should feel comfortable and motivated by working in a high-volume, high-stakes environment that requires smooth communication through various appropriate channels (email, phone, Slack, and in-person meetings). Key responsibilities include:

• Analyze and resolve incoming or scheduled requests within company SLAs and maximize customer satisfaction.
• Receive and process customer requests for technical support of our products through various channels; emails, incoming phone calls, or callback requests.
• Resolve complex product-related issues and collaborate with other departments to ensure timely and efficient resolution of these issues.
• Escalate more complex issues to higher-level support teams and/or management, and ensure demerger with customers as needed.
• Provide prompt and efficient service to clients in accordance with the department’s guidelines and policies.
• Plan and install software and services for new customers through webinars or in person at dealerships.
• Stay up to date with evolving internal knowledge as well as our training processes, accessible on our sharing platforms, so that we can answer customer questions accurately.
• Use in-depth product knowledge to educate customers about the features of additional products or services and meet their needs.
• Support data maintenance and hygiene by accurately documenting customer interactions and adding notes in all relevant systems.
• Be an ambassador for our customer experience by making sure to communicate to management or the product team the various opportunities to improve processes, systems or our technology
• Acquire technical or professional certifications as required.
• Stay up to date on software updates and industry best practices. Share this knowledge and expertise with colleagues and clients.
• Conduct performance reviews with existing customers and update them on the latest developments to maintain product knowledge and satisfaction.
• Achieve personal and departmental goals.

ABOUT YOU:

• Undergraduate degree in a technical field (Computer Science, Technology Management, etc.) OR equivalent work experience.
• Two (2) years of lead management experience in the automotive industry.
• Excellent communication skills (verbal and written) in French and English.
• Ability to quickly and effectively analyze a problem, determine its cause, take appropriate measures to resolve it and follow up with the various stakeholders.
• Ability to present information in a clear and structured manner, including the ability to convey technical concepts to non-technical users.
• Ability to provide excellent support to our clients by actively listening to their needs and investigating properly in order to gain a complete understanding.
• Knowledge or ability to quickly integrate key technical products, software functions (CRM and other automotive software in particular), retail or digital marketing solutions for the automotive industry.
• Ability to quickly develop relationships with others and adapt to different communication styles. Facilitate interaction with colleagues and customers.
• Ability to comfortably handle high-voltage situations.
• Ability to multitask and possess strong time management skills.
• Ability to work with various web platforms, including Zoho, Jira, BrowserStack, Wikis, etc.
• Proven experience in technical support, customer service and/or training.
• Strong ability to adapt and learn in an ever-changing industry.
• Ability to work with a high degree of autonomy.

Desirable:

• Experience in help desk / IT service desk considered an asset.
• Experience in the automotive, telecommunications or travel sectors a plus.
• Proficiency with Google or Microsoft Workspace: Excel, Sheets, Docs, Slides, etc.
• Valid driver’s license.

Our comprehensive benefits package includes:

• Medical, paramedical and dental care plans.
• New Employee Allowance for Home Office Fit-Out.
• Generous paid leave.
• Paid holidays.

We are an equal opportunity employer for all and value diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SY #LI-REMOTE

Our comprehensive benefits program includes:

• Medical, paramedical and dental health care plans
• Home Office Setup Allowance for New Employees
• Generous paid time off (vacation)
• Paid holidays

We are an equal opportunity employer and value diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status. 

Customer Care Rep – Life Products

Work From Home, USA

Full time

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visitwww.transamerica.com.

Who We Are

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

Job Description Summary

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement, life, and annuity investment products

Working Conditions

• Work From home/call center environment – must have work environment with minimal distractions.
• Hours of operation are 7am-6pm CT, must be able to work any of those hours. Open availability Monday-Friday.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The Salary for this position generally ranges between $33,000-$43,500 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO) 

We’re looking for a Customer Support Representative who will play a critical role in ensuring our customers love Hatch! In this role, you’ll become a product expert responsible for helping customers use their Hatch apps and devices seamlessly. Ideal candidates are empathetic, great communicators who love helping people. We’re also looking for adept problem solvers who enjoy navigating tricky troubleshooting. Hatch customers need help getting better sleep around the clock, this role will require availability on Friday and Saturday evenings. Our Customer Support team observes some, but not all holiday closures. Flexibility to work holidays is required.

What You’ll Do:

• Handle a high volume of customer inquiries that vary from shipping, to product functionality, to technical troubleshooting and more.
• Learn the ins and outs of the entire suite of Hatch products and stay up to date on product changes
• Provide friendly, empathetic, and personalized responses to Hatch customers
• Use Support tools and documentation to investigate and troubleshoot hardware and software issues
• Own customer inquiries end to end by gathering information, gaining deep understanding their issues, and providing solutions
• Work collaboratively with your peers, product, and engineering teams to resolve issues and track bugs.

Who You Are:

• Super customer focused! You love turning someone’s day around and you’re constantly looking for ways to improve the customer experience.
• You’re a great communicator who knows how to translate complex technical information into a simple language
• You love owning a problem end to end by using all the resources at your disposal but you also know when to ask for help
• You’re efficient and organized; you don’t let things slip through the cracks and you’re always finding ways to do things faster and better
• You’re adaptable to change, you know how to roll with the punches and enjoy innovating and trying new things
• You’re a self-starter who is focused and productive in a remote work set up
• You have a four year college degree or equivalent experience

Bonus if You Have:

• 1 – 2 years of Customer Service experience
• Experience in high growth technology company
• Interest in gadgets and new technology

Why You Will Love Working at Hatch!

• We are certified as A Great Place to Work! 97% of our employees have reported that Hatch is a great place to work.
• We have an amazing leadership team that truly values its employees and lives our company values each and every day.
• We delight our customers with something everyone needs: a good night’s sleep!
• Our team is collaborative, fun, and brilliant!
• You have an opportunity to make a large impact in people’s lives
• We are backed by world class investors including True Ventures and have strong revenue growth.
• We let you take care of what you need by offering a flexible/remote work environment

We also take care of you through our comprehensive compensation package and many other perks and benefits including:

• 100% paid medical, dental, and vision for employees and 80% coverage for dependents
• Meaningful equity
• 401(k) match with no vesting schedule
• 16 weeks paid parental leave for those important moments in life
• 12 free therapy sessions on Samata Health’s platform
• Financial Support for Family Planning
• Remote office allowance
• Monthly Internet reimbursement allowance
• Friends and Family discount on our products
• Discount program from popular brands in travel, entertainment and retail
• Many other spontaneous perks
• Designed by experts and loved by parents, our Rest family includes Rest, Rest+, Rest Mini, and Rest (2nd Gen)-all-in-one sleep products designed for babies and kids that can be controlled remotely. Hatch Restore is a fully-customizable product geared toward helping adults sleep well. As an all-in-one sleep assistant, Restore helps people personalize their perfect night of slumber. Launched in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss, and featured on “Shark Tank” in 2016, Hatch is headquartered in Menlo Park, California.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. 

Customer Service Representative Administrator – US Remote

locations

Illinois Remote Work

Minnesota Remote Work

South Carolina Remote Work

Missouri Remote Work

Tennessee Remote Work

Montana Remote Work

Florida Remote Work

Texas Remote Work

Georgia Remote Work

Utah Remote Work

Virginia Remote Work

North Carolina Remote Work

Indiana Remote Work

Iowa Remote Work

Kansas Remote Work

Oklahoma, US TRAVEL”>Offsite

Ohio Remote Work

Wisconsin Remote Work

Pennsylvania Remote Work

Michigan Remote Work

time type

Full time

job requisition id

R48250

Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Department Overview

MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.

Job Description

We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer- it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer service related interactions.

• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• Experience with collateral repossession
• Collections, asset recovery, skip tracing, credit experience would be beneficial
• High level of experience using G-Suite, MS Office and related applications

This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidate have previously worked in a remote environment.

#LI-TW1

#LI-REMOTE

Basic Requirements

• High School Diploma, or equivalent.
• Minimum 2 years Customer Service and Account Management experience, or equivalent.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com. 

Customer Service Representative – LATAM (remote)

BUSINESS AND VIDEO VERIFICATION · EU · FULLY REMOTE

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.

We are looking for a Customer Service Representative. Join Sumsub’s team!

Your role and tasks:

• Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German)
• Safeguard data, ensuring confidentiality and security
• Adherence to legal regulations and company standards
• Paying attention to detail and precision when carrying out tasks
• Continuous updating of knowledge and skills in line with industry and regulatory changes
• Only inbound calls, no outbound calls, chats or emails required.
• No customer support or complaint handling required. Simply guide the user through all necessary steps

About you:

• Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible
• Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset). Please, note that the main language of communication with the clients is German.
• Good communication skills
• Ability to navigate a large amount of information
• Able to have days off during the week instead of the weekend

We offer:

• Full-time position that requires only ~35 working hours per week, plus paid breaks
• Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life
• Performance bonuses
• Working with a product that matters. Our technology helps protect millions of users of online services worldwide
• 20 days of paid vacation leave

Let’s make the online world a safer place together!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Department

Business and Video Verification

Role

Video Ident Agent

Locations

EU

Remote status

Fully Remote 

Customer Support Operator

CUSTOMER OPERATIONS · EU · FULLY REMOTE

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.
Now we are looking for a Customer Support Operator to join our team.

What You Will Be Doing:

• Responding to Customer Queries: Engaging with customers who initiate chat conversations seeking assistance, information, or support. Respond promptly and professionally to their inquiries
• Problem Solving: Analyzing customer issues and providing solutions or answers to their questions
• Gaining a deep understanding of the company’s products or services to provide accurate and helpful information to customers
• Listening to and empathizing with customers who have complaints, working to find resolutions that satisfy both the customer and company policies
• Documenting Interactions: Keeping accurate records of chat interactions, including customer details, issues, and resolutions. This documentation is often used for reference and analysis
• Continuous Learning: Staying updated on product or service changes, updates, and industry trends to provide the most relevant and accurate assistance
• Feedback and Improvement: Providing feedback to management regarding common customer issues, suggestions for improvement, and ways to enhance the chat support process
• Team Collaboration: Collaborating with other customer support team members, supervisors, and specialists when dealing with complex or escalated issues

About You:

• At least 6 months of experience in Customer Support in B2B/B2C
• Knowledge of Zendesk, LiveChat, Slack
• Ability to work during weekends (still only 5 business days a week)
• Excellent communication skills, multitasking, empathy, adaptability, time management, positive attitude
• Advanced English

What We Offer:

• Competitive compensation in compliance with your professional expertise
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
• Remote first company – work from anywhere in the world
• Paid vacation and sick leave

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Department

Customer Operations

Role

Customer Support Operator

Remote status

Fully Remote 

Location:  US Locations; 100% Remote; Part-Time; Freelance

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only