POSTED July 10

Technical Customer Success / Evangelist for Low-Code Platform (Full-Time, Remote) at Draftbit

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Hey there—we're Draftbit! We are a growing startup based in the US with a team spread all over the world. Our product is a no-code/low-code mobile app builder that exports React Native source code. You can learn more about it at

We are looking for a unique person to join as a generalist on our customer success team, helping new users be successful. Please read this description carefully; we only accept applications from candidates who follow our instructions.


At the core, the goal of this role is to help our new and existing users be successful using our platform. Our business is a combination of a SaaS platform and a digital agency of expert services, so helping users is a combination of proactive outreach, technical support, sales, content / video creation, and email/product marketing.

This is a full-time opportunity. You'll need to commit at least 40 hours per week to qualify, and you'll need to be available between 9 AM and 12 PM Central US time to overlap with our team.


  • Become an expert user of Draftbit and develop a well-rounded understanding of our app development platform.
  • Proactively reach out to and provide support to new users, helping get them up to speed and even helping them build.
  • Answer questions about our platform, services, and capabilities and provide support and assistance across our community, support tools, and in social media.
  • Perform 1:1 or webinar onboarding and product demonstrations, weekly office hours, and customer education sessions.
  • Think creatively about how we can improve our first touchpoints with Draftbit customers and iteratively improve on the onboarding experience.
  • Build and demonstrate new features to customers and create example applications using Draftbit to show off our capabilities.
  • Suggest product improvements and report issues to our product team.


  • A technical background. Our product is technical, and many of our customers ask technical questions. You'll need working knowledge of javascript, react native, and mobile app development to be effective in this role.
  • Excellent written and verbal communication skills in English. You'll be teaching users about our platform but also about app development in general.
  • Experience operating in a high-velocity, high-trust environment. You should be comfortable working autonomously and can usually unblock yourself through persistence, research, and experimentation.
  • We're a small team so you'll need to wear many hats and your day to day will change depending on what is going on and what is needed by the rest of the team.
  • Comfort communicating with people across the spectrum of professional and technical experiences, from founders who have never written a line of code to experienced developers and corporate leaders
  • Comfort working remotely. Most of the time you'll be working across Zoom, slack, email, and notion. To be successful, you'll need to have excellent verbal and written communication skills, in English, and be able to converse and understand complex topics around mobile software development.


  • This is a full-time opportunity. You'll need to commit at least 40 hours per week to qualify.
  • This is a remote opportunity, but you'll need to dedicate at least 4 hours per day between 9AM-6PM US Central, including our 10AM Central US team standup for everyone in the company.

Important -- We are only working with individuals for this position, not Teams or Agencies. So only apply if you'll be working directly with us.

To help us identify the serious applicants, not just those who send generic applications and don't read job descriptions, please send a resume and cover letter explaining why you're a good fit for the role. Please be specific. Please include in your letter something you would change about the Draftbit website to make it better, and details about a time you helped teach something technical to a customer you were working with, so that we know you read these instructions carefully.

We will only consider applicants who complete the steps above. Thank you!

Brian from Draftbit 

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