• Data Entry
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Provide timely and accurate processing of orders in both the Local & National space. Builds strong relationships with all aspects of the sales and delivery process all the way through to billing. Order Entry is involved with the development and roll out of new systems and products with partnering with BPI & Product.

The Main Responsibilities

  • Take orders by various means and ensure orders are keyed as well as execute quotes for customer signature, work on switches, orders for LECs, ILECs and CLECs.
  • Coordination of SD functions and communication of order status
  • Create architecture confirmation document
  • Work with sales, provisioning, billing and operations to reconcile order status on less complex products/services while getting assistance from more experienced team members
  • Partner with Sales, BPI, Sales Engineers, Provisioning, Account Management and product to resolve ordering issues for unique customer solutions
  • Respond to Sales Team inquiries
  • Validate contractual information and other key customer information
  • Other duties as assigned

Behavioral & Technical:

  • Develop and maintain close working relationships with sales/CCMs, understand upstream and downstream implications and dependencies, ensuring orders are keyed timely and accurately.
  • Utilize critical thinking skills to evaluate information provided in the order package, determine most efficient, yet accurate way to translate the information into ordering systems to ensure accurate product and technical information, required notes and accurate billing
  • Exhibit continuous learning and development by improving job skills through on the job training and available learning pathways
  • Support Order processes and procedures of Lumen to key orders into the appropriate Order Entry System through to billing
  • Stay on top of all new product, system/tools and process changes as they are rolled out.

What We Look For in a Candidate

  • High School diploma, GED or equivalent education and experience
  • 1-2 years of related experience
  • Customer service, problem solving and analytical skills
  • Verbal, written and interpersonal communication skills
  • Collaboration skills and use a team approach to accomplishing work
  • Self-starter
  • Ability to multi-task
  • Computer and keyboarding skills
  • Experience using Computer Systems and Windows-based applications including word processor, spreadsheet

Preferred Qualifications:

  • Understanding technical products and service
  • Knowledge of order process and technical side of the provisioning process
  • Telecommunications/technology experience.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 329769

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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