Customer Success Executive (Bilingual) at ChatDaddy

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

ChatDaddy is a fast-growing tech company helping SMEs and enterprises expand their businesses more efficiently by leveraging on WhatsApp. We’re actively expanding into emerging markets and we’re looking for passionate, adventurous individuals to join us in this venture.

ChatDaddy Hero Products
✅ WhatsApp Team Inbox
📣 WhatsApp Marketing
🤖 WhatsApp Automation


  • Experience as a Customer Service specialist or similar CS role
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • BSc in Information Technology or relevant diploma is preferred
  • Preferrably English and Mandarin speakers to interact with Mandarin-speaking clients


  • Customer Relationship Management: Building and maintaining strong relationships with clients to ensure their satisfaction and success with the company’s products or services.
  • Renewal Management: Collaborating with clients to understand their needs, goals, and challenges, and working towards renewing their contracts or subscriptions.
  • Proactive Engagement: Taking a proactive approach in reaching out to clients before their renewal dates to assess their satisfaction, address any concerns, and identify opportunities for upselling or cross-selling.
  • Customer Support: Providing ongoing support and assistance to clients, resolving any issues or concerns they may have, and ensuring their continued success with the company’s offerings.
  • Account Planning: Developing strategic account plans to identify growth opportunities, aligning the company’s products or services with the client’s business objectives, and maximizing the value delivered to the client.
  • Contract Negotiation: Collaborating with the sales team and clients to negotiate contract terms, pricing, and renewal agreements, ensuring a win-win situation for both parties.

Please be aware that our staff will send an application invitation to shortlisted candidates via your email address. Therefore, make sure to check your email inbox and spam folder when you apply. Thank you! 

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