Technical and Customer Support Specialist at Snap One

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Technical and Customer Support Specialist – REMOTE

Job Locations US

ID 2023-2551

Category Customer Service/Support

Type Full-Time


The Technical & Customer Support Specialist will report to the Manager of Customer Advocacy and will be responsible for fielding and responding to customers in need of support with a goal of quick resolution and high customer satisfaction. This role will advocate on behalf of the end user in their relationship with their local dealer, mediating the situation to full resolution. The successful individual will provide best-in-class customer support to internal and external customers, and will demonstrate curiosity, accountability, attention to detail and creative problem solving.


  • Engage with customers via phone, email, or other communication channels
  • Promptly contact the customer to ensure full attention is being given
  • Diagnose issue with customer to develop plan for resolution
  • Manage all escalations for timely execution and strong record keeping
  • Engage with existing and/or new dealer as needed
  • Ensure internal customers and appropriate business lines are involved as necessary
  • Maintain focus on cost containment while driving excellent customer satisfaction


Required Qualifications

  • High school diploma or equivalent
  • 3+ years in customer care position
  • Proven ability in customer resolution and complex problem solving
  • Experience with Microsoft Office Products
  • Can work 8am-5pm Mountain Time

Preferred Qualifications

  • Bachelor’s Degree
  • Understanding and/or experience in technical industry
  • Experience with software such as SAP and Salesforce 

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