POSTED March 1

Customer Service Representative at SupportNinja

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Customer Service Representative




SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Customer Service Representative look like?

  • Respond promptly to customer inquiries via phone, chat and/or email
  • Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
  • Maintain customer accounts by recording account information and documenting interactions
  • Exhibit a positive, empathetic and professional attitude towards customer at all times
  • Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
  • Provide feedback on the efficiency of processes
  • Performs other duties as assigned

What are the required qualifications for a Customer Service Representative?

  • Must have a high school diploma or GED
  • Must be 18 years of age or older
  • Minimum of 1 year of experience in customer service
  • Good communication skills, verbally and written
  • Customer orientation and ability to adapt/respond to different types of customers
  • Ability to multitask, prioritize and manage time effectively
  • Proficient in PC operation and navigation

Having these qualifications are helpful, but not required

  • Call center or BPO experience
  • Experience supporting customers on all channels – voice calls, chat and email
  • Familiar with CRM systems and practices

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development 

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