At Bookee, customer success is more than just answering questions. It's about using the information customers give us as insights to help Bookee grow. Moreover, providing amazing support that establishes trust with our customers and clients is at the center of the Bookee customer experience. We're obsessed with providing the highest quality service, in the smartest way. And for Bookee to continue its growth and success, we need to be able to not only improve but also scale our fast-growing customer success operations.

About The Role:

This is a role where you get to directly influence the customer experience. You will be responsible for making the experience as smooth as possible for customers by creating internal processes and acting as a conduit with the larger organization. This includes facilitating resolutions of escalated issues with internal stakeholders.

You'll also be working closely with operations teams to help create policies, launch products, and share insights about our customers.

You will need to be great at ruthlessly prioritizing and maintaining a healthy communication stream with all your stakeholders.

Please note this is a remote job opportunity

What You'll Do:

• Be a passionate advocate for all members of Bookee's community and listen attentively to their feedback so we can positively influence how we interact with them, and provide actionable insight to the rest of the company that directly impacts how Bookee works.
• Deliver stellar operations outcomes according to agreed service level agreements: ensuring we achieve the best customer outcomes for the most complex and difficult support issues our businesses encounter, and ensuring our customer success metrics stay green, operate efficiently, and maintain the highest level of quality.
• Engage with stakeholders, to improve internal tools and the overall user experience.
• Identify opportunities to improve metrics and deliver on these initiatives.
• Regularly report on performance and provide actionable insights to stakeholders.

What You'll Need:

• Proven experience: whether it be in a contact center, a start-up, bank, or consultancy, you are someone who loves driving change in a fast-paced environment.
• Experience with processes, systematic organization, and delivering high-quality customer service.
• Experience working in a Customer Support, Call Quality, Learning & Development / Training team is a plus but not necessary.
• Project management experience. Proven ability to manage a program of work from beginning to end.
• Logical mindset. Making decisions and sound business judgment through strong analytical thinking and a commercial / operational mindset.
• Demonstrated Data/Analytics experience; Excel proficiency.
• Exceptional writing and verbal communication skills.
• Flexible hours to cover hours of operation as needed.

Our history and background

Our leadership team has worked at elite organizations and startups like JP Morgan, Uber, Shiprocket, BrowserStack, and MagicPin; and is passionate about making physical and mental health more accessible.

We have raised over $3.2 million in venture capital from Antler; founder of FusionCharts (Pallav Nadhani); and leaders from companies like Meta, Gitlab, Freshworks & CleverTap.

We are excited to open up more seats in this rocket ship! 

We’re growing quickly, and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact.

As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences and helping customers achieve their goals comes naturally to you.

You will work closely with the editorial, customer success, and product teams.

What you’ll do:

• Serve as a first responder for inbound communication through our site
• Answer customer questions and provide how-to help on Muck Rack’s capabilities, with a focus on reducing customer effort and furthering product knowledge
• Troubleshoot technical issues and diagnose errors online and over the phone
• Escalate and diagnose software issues; work with our product and engineering teams to solve complex product issues
• Follow site issues to resolution and customer satisfaction
• Proactively reach out to customers who show signs of user error
• Identify processes that need to be improved and evolved
• Maintain expert product knowledge of Muck Rack and stay well informed of new and existing features

How success will be measured in this role:

• Time to close
• Average time to respond within 10 minutes or less
• Number of conversations replied to

If the details below describe you, you could be a great fit for this role:

• 1-2+ years of experience in technical support; B2B and SaaS experience is preferred
• Exceptional written and verbal communication skills, with a focus on listening and asking the right questions; comfort communicating with customers via chat, email
• Can autonomously troubleshoot and perform in-depth investigations to fix a problem
• Ability to adapt quickly to changing priorities and customer needs
• Familiarity with the tools we use, including Google Apps, Hubspot (or Salesforce), Slack, Intercom, GitHub, and you learn how to use new tools quickly
• Familiarity with technical writing; writing troubleshooting and navigation steps for websites
• Attention to detail and curiosity to identify the core of issues
• Continuous learner with a desire to be the first to learn new features
• Experience working in public relations or familiarity with the industry is preferred
• Familiarity with boolean searching
• Must be willing to work one of the following shifts: 10:00am-7:00pm EST OR 11:00am-8:00pm EST

Interview Overview

Below you'll find an outline of the interview plan for our Customer Support Specialist role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Take-home assignment (2 hours max)
• Final interview with several members of our team

Salary

In the US, the base salary for this role is $27/hour. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards. 

Remote position: work in US time zone 1:00am to 6:00am Pacific time

Pay range: $12k to 18k

Who We Are

Drip (dripshop.live) is a fast-growing, VC-backed live shopping platform and community for collectibles and NFTs. Drip enables collectors to buy, sell, and stream with their communities. We closed a $23M Series A at $100M+ valuation to build our team and power our development of next-generation experiences and expansion into more categories!

Our Values:

We are seller first

We are customer obsessed

Engaged with the community we build for

Embrace in radical ownership

Value radical candor

Strive to be excellent

Make the case for optimism

Who you are:

• Passionate about (or excited to learn about) our core collectible categories (Pokémon, Magic, sports cards, and other trading cards) and NFTs
• Keen on helping customers solve problems
• Excited to help build something new and define the future of live commerce
• Flexible, collaborative team player

Roles & Responsibilities:

• You will have the opportunity to own customer service and be the face of Drip ensuring customers and sellers have a positive experience on our platform
• Work through a backlog of open issues, monitor performance of key operations.
• Make quick and financially sound decisions around inventory and customer satisfaction.
• Represent the company with integrity and professionalism.
• Review key metrics and utilize data to make informed decisions.
• Help customers along the buying and selling journey
• Provide assistants with social care, review streams, refunds and payouts.
• Create engaging content and discussions in Discord community to drive engagement and customer delight

Required Non-Negotiable:

Strong experience in client/customer

Good knowledge of Discord

Prefer good knowledge of OBS streaming tech or similar tool

Benefits:

• Remote-first company with opportunity to travel for team meetings and conferences
• Competitive compensation
• Competitive equity
• Flexible PTO
• Health, Dental and Vision Insurance

Our Commitment to Inclusive Hiring:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

What we are looking for:

As a Customer Experience Lead, you will oversee the channel that strives to provide exceptional experiences and thoughtful solutions to customer inquiries while representing Alt’s brand to our customers. You will be instrumental in helping to create the operating model to help us scale. In this role you will identify trends and areas of improvement and act as an internal ambassador for our customers to our Product, Engineering, and Operations teams. This is a unique opportunity to shape Alt’s brand voice and influence the product based on customer feedback.

The impact you will make:

• Oversee and develop Customer Experience Associate team through hiring and talent development
• Guide team towards delivering on KPIs and OKRs by identifying and addressing problems impacting goal set
• Create agent scorecards and monitor performance, closing gaps with coaching and a strong team culture
• Work with leadership to develop yearly and quarterly strategies for support
• Create and monitor dashboards depicting performance of support channel, including sharing a perspective on KPIs and benchmarks
• Ensure cost per ticket is inline with industry benchmarks
• Ownership of support metrics that include SLA’s for first response time and full resolution time as well as CSAT goals
• Create programs to increase CSAT response rates
• Document and deliver process improvements to address root cause issues focused on improving channel performance
• Collaborate with Engineering and Product teams on feature requests and bug escalation/prioritization/resolution processes
• Point of view on what a world class customer experience and support channel looks like

What you bring to the table:

• 3-4+ years experience in a customer-facing role with at least a year of people management experience
• Comfortable pulling and analyzing data
• Excited about or has a connection to alternative assets (bonus if cards)
• Passionate about delivering exceptional customer experiences and solving customer problems
• Excellent written and verbal communicator
• People person - you love engaging with and meeting customers and enjoy building relationships
• Motivated and creative self-starter - you like solving problems and taking ownership of projects
• Organized with strong attention to detail and process oriented
• Proficient in Notion, Intercom, Zendesk, Canny.io, and Zapier (nice to have)
• Knowledgeable about support tool landscape
• Experience managing vendor relationships, including negotiating contracts and getting maximum value from partnerships

What you will get from us:

• Ground floor opportunity as an early member of the ALT leadership team; you’ll directly shape the direction of our company.
• An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
• 401K plus generous Work from home and Wellness Stipends
• Flexible vacation policy
• Generous paid parental leave
• Competitive healthcare benefits, including HSA, for you and your dependent(s)

The starting base pay for this roles is between $73k and $120k. The actual base pay is dependent upon many factors including work experience. 

Representative, Customer Service Operations

US-Nationwide-FIELD

Full time

20121865

What Customer Operations Support contributes to Cardinal Health

Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.

Remote, Full Time

Shift: Monday-Friday 10am-6:30pm EST

Qualifications

• High school diploma preferred
• Prior computer experience using Microsoft Office systems required
• Previous call center experience preferred
• Demonstrates a customer-centric advocacy mindset
• Strong communication skills, both written and verbal

Responsibilities

• Offer professional and timely service as a representative of Cardinal Health at-Home
• Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provide problem resolution for order issues in a timely manner
• Demonstrate excellent communication skills
• Must be able to multitask in a fast paced environment
• Team-oriented mindset
• Demonstrate a passion for healthcare
• Strong organizational skills and attention to detail

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems
• Team player
• Being able to problem solve and take initiative
• Ability to work overtime when needed

Anticipated salary range: $15.00-$21.84

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD 

Customer Service Representative

LocationSomerset, New Jersey, USA18 USD – 18 USD/Hour

REMOTE *MUST LIVE IN THE UNITED STATES*

A large hearing aid manufacture is seeking serval customer service reps to join their team!

The position pays $18 hr.

JOB DESCRIPTION:

• Answer and support high-end customers with purchase orders for audiology and hearing equipment
• Accurately enter customer order information to internal database
• Direct calls as appropriate to correct department or individual within company.
• Effectively meet all defined metrics regarding talk time and accuracy
• Communicate effectively with customer to provide a high quality experience

Skills & Qualifications:

2 years of Call center experience needed

• Preferred exp in a B2B environment
• Order processing experience needed
• Working in a fast paced environment (waiter/waitress is good exp.)
• Microsoft office
• Strong communication
• Job stability

Must be available to work all shifts

• 10-6:30
• 10:30-7
• 11:30-8

Experience Level:

• Intermediate Level 

PaySimple- Customer Care Professional (Remote, US)

locations

Denver, Colorado PaySimple

Remote, US

time type

Full time

job requisition id

R-102941

Customer Care Professional, PaySimple Remote (US)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Customer Care Professional to focus on our PaySimple Product. PaySimple is the leading provider of SaaS Service Commerce solutions for SMBs. Its technology solutions enable businesses to sell products and services, accept payments, automate billing and notifications, and securely manage customer accounts online and on mobile devices.

Nothing makes you feel better than making someone’s day or solving someone’s problem. A fast paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in to a complex problem and come up with a solution.

Responsibilities:

• Passionately supporting PaySimple’s commitment to creating an outstanding experience for each of our customers
• Taking calls, emails, and chat requests from existing PaySimple customers, answering questions, working to resolve issues, and processing account changes
• Ad-hoc training for customers
• Mastering the PaySimple solution in order to provide customers with guidance on how to best use our product
• Expressing empathy for each customer’s situation and working to understand and resolve the issue as quickly as possible
• Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off
• Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

Skills and Experience needed for success in this role:

• Technical software experience a plus, but not required
• Must be friendly, professional, and committed to creating long-term relationships with our customers
• Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis
• Strong writing and phone skills.
• Critical thinker and a willingness to problem-solve
• A team player who performs well independently
• Ability to multitask, take direction and execute with precision
• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely.Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment in-office, remote, or hybrid
• Continued investment in your professional development through Udemy
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Compensation: The target base compensation for this position is $19.00 to $21.00 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! 

Title: Work From Home Customer Support Representative I – Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking to hire Work from Home Customer Support Representatives Remote.

The Work From Home Customer Support Representative is responsible for receiving inbound calls and initiating outbound calls to gather pertinent information or to provide information to customers. The (WFHCSR) must be thorough, accurate, timely, and professional when handling customer calls.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

• Rate: $16.20 per hour + $4.80 per hour toward health and wellness.
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 8 am – 12 am EST, Monday – Friday

Location(s): GA, AL, TN, OH, TX (Must live within reasonable travel distance to an approved facility to obtain security credentials)

Technical/Equipment Requirements:

1. Broadband internet connection with a minimum upload speed of 20 Mbps and download speed of 5 Mbps. No Satellite Connections. Test your network at speedtest.net to verify before you apply.
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor(s), and headset provided.

Job Duties:

• Manage prioritized tasks in a time-sensitive environment.
• Answer phones and research inquiries concerning benefits, and enrollment.
• Research and document/update databases such as network-to-network changes, and CRM documentation.
• Provide information to internal and external customers.
• Regenerate copies of pertinent correspondence.
• Process additional assignments, such as PCM changes, address changes, ID card replacements, referral and authorization status calls, and data entry, etc.
• Demonstrate regular, reliable, and predictable attendance.
• Follow processes of the Client program and performs all tasks in a courteous and professional manner.
• Work with a variety of technologies to perform required tasks.
• Perform other tasks as assigned.

Job Requirements:

• High school diploma or GED required
• US citizenship required
• Successfully pass a Criminal History Background Check (CHBC), as well as National Agency, Check with Law Enforcement and Credit (NACLC) and maintain required clearance
• Six months of call center, customer service, insurance, or medical experience preferred
• Ability to work alternate schedules based on specific contact center hour requirements.
• Obtain and retain possession of a Common Access Card (CAC).
• Excellent interpersonal, communication, organization, and multi-tasking skills
• Ability to read, comprehend and explain benefits in a clear, concise, and professional manner.
• Strong PC skills including Microsoft Office, the Internet, and other systems
• Maintain skills through continued and ongoing training through Learning Management System (LMS) or through the client s own training system
• Embrace our winning Pearl Culture which promotes our employees desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Title: Senior Manager Customer Success, Mid Market and SMB Accounts

Location: Remote, United States

Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $5B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation.

Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $4.6B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include, Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation.

As Sr. Manager, Customer Success – Scale you will be responsible for driving customer growth and retention by ensuring that our clients are healthy and enjoying the full value of the Checkr solution. You will lead an elite and professional team that succeeds through collaboration, tenacity, and constant improvement. You will be a strategic leader who works closely with the team, other departments, and senior leadership to develop best-in-class processes to consistently delight our rapidly growing customer base.

Our Customer Success team is proactive, intuitive, and are dynamic in the sense that they can work with different personalities and a broad range of customers who are in different phases of the customer lifecycle. Informed, organized and generally curious, our team loves working with clients and ensuring their success.

Responsibilities:

• Manage, train, coach, and energize a team of 10+ CSMs, including at least one other people manager / team lead
• Build a queue-based system using Salesforce workflows to manage capacity and execution of both reactive and proactive CSM-customer engagements
• Partner w/ Marketing and CSMs to create scaled content and programming such as webinars, circles of success, and educational videos
• Drive analysis and planning in order to constantly iterate our highly transactional customer model
• Successfully structure, plan, and drive the team to achieve business goals which may include metrics such as:
• Customer engagement (% customers engaged / Q)
• Customer adoption/health (% customers utilizing platform, features)
• Quantifiable business value / outcomes (% of customers >100% targets)
• Renewal (gross retention rate)
• Expansion (net retention rate)
• CSAT/NPS
• Average contract length
• Collaborate with other teams (Solutions Engineering, Product, Engineering, Sales, Customer Support and executive leads) to be the voice of the team and their clients
• Draft and present executive and customer facing presentations, both in slide and written memo formats
• Work with Checkr’s technical teams on major and/or trending feature requests
• Partner with the Sales or Services teams on any revenue opportunities

What you bring:

• High level of proactiveness, follow-through, energy, and passion for solving complex customer problems at scale
• Strong analytical, data, and problem solving capabilities – ability to find signals from disparate data across thousands of highly transactional customers
• 5+ years of customer success, account management, or services/consulting experience in a B2B SaaS or transactional organization
• 2+ years of management experience in a high paced VC/PE backed start-up environment
• Successfully managed $10M+ books of business with large numbers of transactional SMB and Mid Market customers
• Deep understanding and strong point of view of customer success processes for SMB/MM customers
• Excellent written and verbal communication skills – able to simplify complex topics into customer presentable documents – and coach team members to improve their communication skills
• Exceptional team building capabilities
• Ability to excel in ambiguous and complex situations – able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
• General knowledge of the top cloud-based applications i.e. Salesforce, Zendesk, Google Apps, Looker, etc.

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. The salary range for this role is $124,147 to $258,405 OTE.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. 

Bilingual Customer Care Specialist

United States Virtual

Full time

R-98866

Assurant is always looking for qualified candidates to fill current or future openings.

When you walk through our door, you’re not just starting a job. You’re starting a career at a company that cares about you. Our offices are a community of people passionate about engaging and helping people across the country.

With competitive pay and benefits that start on your first day, Assurant’s a company ready to invest in you. But don’t take our word for it. Our benefits speak for themselves.

Here’s just a peek at what we offer:

• Generous paid-time-off package with 23 total days, including holidays, within your first year
• Undergraduate tuition reimbursement programs
• Various work schedules and potential to work from home
• Stock purchasing options along with a 401k and additional financial resources
• Potential to share in the company’s success through a performance bonus
• Health, dental and personal wellness plans
• And more

At Assurant, you’ll find a team eager to help you grow your career and find meaning in your work. Are you ready to join?

What is a Customer Care Specialist at Assurant?

The Customer Care Specialist is a key position within Assurant because you’re the voice of our organization and clients. You’re highly valued as our customer’s primary point of contact, and you care about helping others.

The customer experience is at the forefront of all you do, exceeding expectations at every turn. You’re a listener, problem solver and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.

Why You Should Consider This Role

• You love helping and connecting with people.
• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You thrive in a fast-paced, changing environment.
• You believe the details are important and actively listen for them.
• You go above and beyond because you want to, not because you have to.
• Incentive program: The amount of this payment ranges from 0 – $3,500 annually depending on meeting quality, adherence and attendance goals monthly with payments made on a quarterly basis.

What You Will Like

• The diversity every day and every customer is different.
• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.
• The difference in the value Assurant places on great customer service and the recognition you’ll receive from our customers and our leaders when you exceed our customer’s expectations.
• Opportunity to learn, grow and advance within our Fortune 500 company.
• Competitive starting pay in a highly motivated pay-for-performance environment.

The Details

• Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.
• This role requires listening to our customers’ concerns and showing empathy while resolving their issues.
• Because every customer is different, we expect you to take the initiative to truly understand our customers’ current challenges, solve them and use your expertise to proactively help them avoid future challenges.
• You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.
• A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

The Ideal Candidate Will Have

• Must be fully bilingual in English and Spanish
• The schedule for this role is Monday through Friday 12:30pm to 9:00pm EST.
• Strong attention to detail
• Great conversation skills and ability to WOW customers on every call
• Excellent verbal, written and listening skills
• Relentless drive to own the customer’s problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast-paced environment
• Ability to think outside of the box to resolve problems
• Ability to multitask using technology, including call handling, loan-level review and call documentation
• Minimum high school diploma or GED, and 1 year of work experience required
• College degree with 0-1 year of work experience, preferred
• If you are being hired for a remote position, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.

Pay Range:

• $15.25 – $23.50
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. 

Bilingual Customer Service Representative

locations Remote

time type Full time

job requisition id R-098971

Job Posting:

For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation’s top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference.

If you’re considering investing in your future, look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best, to give our best, to those deserving of the same.

We are seeking experienced, talented, and motivated Remote Bilingual Customer Service Representatives with a strong work ethic and an ability to thrive in a rapidly evolving business, working 100% in the cloud. These positions evolved out of an explosive growth phase in one of North America’s hottest industries and represent rare career opportunities for the winning candidates.

We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for our Safety Specialists all over Canada and the Pacific Northwest. This inbound phone call or outbound call in response to an internet lead is the first step in creating a sale and ultimately helping seniors retrofit their homes to age in place. Our advanced and high tech contact center works completely in the cloud, using Five9’s contact center platform, Zoom, and a cloud-based CRM. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tubs Inc. is an ideal place for you. Apply today!

This is a commission eligible role. The estimated total compensation range is $50,000- $75,000 annually.

Pre-Requisites:

• Winning candidates will possess modern technology with which to perform the job, i.e., a newer Windows machine with multiple monitors, a quality headset, web cam, reliable peripherals, and a stable high speed internet connections.
• All team members work one weekend per month in rotation.
• Experience working in a modern contact center is a must with an emphasis on consultative sales or lead-generation.
• Winning candidate will speak both English and the Quebecois iteration of French in order to serve customers in all of Canada and the U.S.

Responsibilities:

• Receive and make warm phone calls to thousands of leads monthly.
• Overcome objections and schedule in-home sales leads for our outside team.
• Ensure quality assurance throughout the lead-setting process.
• Work with the Quality Control team on geography understanding and lead-setting skill.

Qualifications:

• Experience working in an automated contact center is must.
• Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
• Ability to talk and type and use technology.
• Strong understanding of geography in the U.S. and Canada.
• Coachable – we are constantly working to improved our team members.
• Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
• Ability to multi-task across multiple software platforms during your workday.
• We are looking for bilingual candidates. Both English and French.

Safe Step Walk-In Tub Company is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. We offer a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!-

Pay Range:–

Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

-$15.00 – $17.31

–Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

-This role is Bonus or Incentive Plan eligible.

–The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. 

Customer Service Specialist

Remote – Nationwide

job requisition id

R014649

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.

Essential Job Functions:
The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to, answering patient questions regarding statements, posting guarantor payments, setting up payment plans within our policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all of our patients. Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues. Performs other duties as assigned.

Employment Qualifications:

• 1-2 years experience in healthcare industry.
• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 6 months of hire.

Other Knowledge, Skills and Abilities :

Experience in physician and hospital operations, compliance and provider relations. Customer Service and Call Center experience preferred. Critical Thinking, Problem Resolution

Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. 

Customer Happiness Specialist

Remote

Full Time

Mid Level

About SureSwift Capital

You made it. You found the dream job you’re looking for where people and culture come first. If that’s as important to you as it is to us then please keep reading.

At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 140+ people in 15 time zones around the world.

While we do work hard, we all work remote! There are no cubicles, no offices, and there is zero commute time…unless you decide to work from the beach or a coffee shop, and that’s up to you.

We value creating a diverse and inclusive work environment and are committed to building a culture where everyone thrives! SureSwift Capital is proud to be an Equal Opportunity Employer.

About MeetEdgar and Cross Sell

MeetEdgar is a social media automation app made specifically for entrepreneurs, small businesses, and influencers to keep their social channels fresh every day, on repeat. It was designed to make it easier than ever for marketers to share their best evergreen content on social. Today it helps thousands manage their social channels to build their online brand.

Cross Sell is a SureSwift Capital business. It is rated as the #1 app for automated product recommendations that personalizes recommendations or related items alongside each product in an e-commerce store.

Your Daily Challenges

When we welcome you aboard as a full time Customer Happiness Specialist, we’ll introduce you to your team, which consists of the General Manager, fellow Customer Happiness Specialists, a Technical Delivery Manager, Marketing Coordinator, Designer and Software Engineers. These are the people you’ll work closely with day-to-day.

Once you get settled in and learn more about the team, your day to day activities will look something like this:

• Answering help desk tickets and live chat in an accurate, effective, and timely manner
• Meeting with customers via webcam to help navigate and resolve challenges
• Support on webinars for current customers and weekly demos for potential users
• Onboarding new customers and leading onboarding sessions
• Field inbound calls from potential customers and leverage scheduled calls to convert trial users to paid users
• Collaborate with your technical team on any tickets that require their input
• Work with your General Manager, Technical Delivery Manager and fellow Customer Happiness Specialists to improve the customer experience
• Track and report your success
• Attend weekly team meetings
• Other duties as assigned

Your Experience and Qualifications

• 3+ years experience in online customer service
• Desk hours require availability around 8am-5pm EST (approximately)
• Ownership of Customer Success and Happiness
• Experience using HelpScout and Jira
• Previous experience supporting a software product
• Previous experience in converting inquiries to paid users is a plus!
• Self-starter, capable of working independently
• Strong organization, multi-tasking, and time management skills
• Strong analytical and critical thinking skills
• Excellent and clear English communication skills, both written and verbal
• Previous SaaS experience is a plus!
• Ability to learn and then educate around new software applications quickly
• Experience working in an entrepreneurial / startup environment
• Experience working with remote teams.
• Basic knowledge of HTML and CSS troubleshooting

Your Compensation

Compensation varies with experience and qualifications. This job is a full time remote / work from home position.

Background checks will be conducted on final candidates.

Thanks for the time you took to read about this opportunity. 

Customer Support Specialist (Remote)

ORLANDO, FLORIDA

CLIENT OPERATIONS CLIENT SUCCESS

CORPORATE

REMOTE

Position Overview:

We are currently seeking an experienced Customer Support Specialist who will work as part of a team to support the daily needs for Passport’s clients and their guests. As part of our accesso Ticketing Group, you’ll contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the guest experience.

Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships and so much more.

The Customer Support Specialist should be a passionate customer service professional with strong verbal and written communication skills. The ideal candidate will thrive in a collaborative, team environment and have outstanding general computer skills including Microsoft Word, Excel and Outlook. Being detail-oriented and organized, with the ability to prioritize tasks will be vital in this role. US work eligibility is required.

Location: United States; then, you choose what works for you! This role can be performed 100% remotely anywhere in the US, at one of our office locations in the US, or a hybrid version of in-office and remote.

Reports to: Customer Support Manager

Travel Requirement: None

Responsibilities Include:

• Providing “white-glove” tier-2, end-user support through various phone systems with guest, client, and vendor interaction.
• Responding promptly to customer/client inquiries by researching and evaluating all relevant information.
• Assisting with troubleshooting and diagnosing complex technical and customer/client service challenges.
• Escalating challenges as needed to the appropriate team.
• Processing and verifying reports while analyzing results with high attention to detail.
• Listening, accurately summarizing, and logging recorded calls as needed for analysis.
• Supporting and maintaining training and process documentation.
• Effectively communicating and coordinating daily duties with Support team.
• Coordinating customer/client needs on a daily basis with call center partners.
• Assisting with on-going customer/client training.
• Maintaining outstanding lines of communication with the Client Service team.
• Printing, processing and shipping customer ticket orders for fulfillment. Logging as necessary for tracking purposes.
• Maintain an accurate inventory of all ticket media and required stock.

Qualifications:

• Have an AS or AA degree in Business, Technology or related field preferred but not required.
• Exceptional organizational skills and the ability to prioritize tasks
• Ability to thrive in a highly collaborative and team-oriented environment
• Being passionate about your work because we are about our product
• Customer service and/or call center experience
• You must have the flexibility to work extended hours and resolve client needs after hours, weekends, and holidays as needed.
• BONUS: A strong knowledge with web-based technology
• BONUS: Previous eCommerce and/or ticketing industry experience

Perks & Benefits:

• Competitive compensation package including discretionary annual bonus opportunity.
• 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter);
• 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
• 2-weeks of paid Parental Leaveso you can bond with your child(ren)followingabirth, adoption, orfoster careplacement;
• Inclusive Family Benefits – access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
• Three different medical insurance plans to choose from, including an employer-contributed HSA;
• Employer-paid short & long-term disability and life insurance;
• Matching 401K;
• Unlimited access to Udemy for Business for continued learning and career development;
• A flexible work schedule around our core business hours.

$17 – $21.50 an hour 

🚨 Problem

Restaurant owners are the largest group of business owners in the United States. These are incredibly hardworking individuals - many of them started as dishwashers, servers, and cooks and saved up for years to pursue their dream of being an owner one day.

But it is a challenging business, made even more complicated recently by the shift to a digital landscape. There is immense competition from 3rd party delivery tech companies who are stealing restaurants’ customers and charging exorbitant fees. Additionally, massive restaurant corporations are crushing independents using scale, advanced technology, and expansive marketing budgets.

✅ Solution

Owner.com’s mission is to help local business owners survive by leveling the playing field – by giving them an all-in-one solution to take back control of their business and truly own their online presence. The Owner platform powers everything from their SEO-optimized website to their online ordering system, while providing powerful email marketing and loyalty programs, reputation management, recruiting solutions, and more.

With Owner.com restaurant owners have full control over their customer relationships and data, saving them thousands each month in fees and helping them drive a massive increase in sales.

Owner whips up new tools for independent restaurants - TechCrunch
Restaurant Industry Insights with CEO Adam Guild - Bloomberg

We help local business owners survive and thrive by giving them the tools that they need to take back control of their customer relationships and maximize their profits.

📈 Traction

Our business is growing extremely fast, generating millions of dollars in annualized revenue, and we are backed by $25 million+ in venture capital from highly renowned investors such as: Altman Capital, Redpoint Ventures, Jason Lemkin (SaaStr), Dylan Field (Figma), Marcus Lemonis (CNBC’s The Profit), Kimbal Musk (Restaurateur + Tech Entrepreneur)​​, and many more.

If you’re hungry to join a rapidly-scaling startup, Owner is the place for you.

🏅 Team

With less than 70 employees, we have one of the highest ARR/headcount ratios of all-time in our category. Our team includes alumni from tech companies such as Instagram, Robinhood, Shopify, SpaceX, ServiceTitan and institutions such as Stanford, Brown, Wharton, Y Combinator and winners of The Pioneer tournament.

Adam Guild (Co-Founder, CEO): Previously built projects reaching 10 million+ users. He is a Thiel Fellow and Forbes 30 Under 30 honoree, and an industry expert: writer on restaurant marketing for 14 publications.

Dean Bloembergen (Co-Founder, CTO): Previously CTO of venture-backed restaurant technology company Marble, building kiosks for large restaurant chains. He is a Forbes 30 Under 30 honoree, attended Brown for Computer Science and is a Y Combinator alumnus.

🚀 Role

As a Customer Support Advocate you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.

We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support to our spanish-speaking customers.

This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound emails, calls, and chats from our customers. This gives you a unique opportunity to perfect your time management and client-facing skills.

Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us.

This is a full-time role that requires evening and weekend availability. The position is 100% remote and open to any location in the United States, though it will be best suited for EST hours.

⚙️ Responsibilities

• Respond quickly and accurately to a high volume of emails, calls, and chats from our customers
• Maintain a customer satisfaction level over 90%
• Use Salesforce to log all activities and interactions with our partners
• Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

🔑 Skills & Experience

• Customer facing experience, preferably at a Software company.
• Fluent Spanish/English speaker, with excellent communication skills in both languages
• Experiencing working in a fast-paced environment
• Experiencing with a telephony system such as Talkdesk or RingDNA
• Past experience with restaurants is a huge plus!

🌿 Benefits of Life @ Owner

• 100% remote: you choose where you want to work - no commute required
• Yearly in-person retreats in fun locations (e.g. Miami, Las Vegas, etc.)
• Competitive compensation packages, including stock options
• Comprehensive benefits (healthcare, vision, dental)
• Home office and wellness stipends + awesome swag!

The estimated compensation for this role is $55K base salary plus stock and benefits, depending on experience. 

The Cavallier Group is seeking a Customer Care Professional to join our team of experts in delivering exceptional customer experiences. In this role, you will be the face of our company, serving as the first point of contact for customers and providing solutions to their needs. You will have the opportunity to make a positive impact on our customers' experiences and play a crucial role in driving customer satisfaction and loyalty.

As a contractor for one of our client companies, you will have the opportunity to work on challenging projects, build your skillset, and grow your career with a company that truly cares about its employees. Our training and standard of service have strong foundations on the core values of industry-leading processes, tools, and resources, ensuring that you receive the best possible training and skills development in this field of industry, zero gimmicks.

In this role, you will:

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide solutions to customer issues and ensure customer satisfaction
• Document customer interactions and follow up as needed
• Escalate complex issues to appropriate channels for resolution
• Continuously update knowledge of our clients' products, services, and processes to better assist customers
• Meet or exceed established productivity goals and quality standards
• Contribute to a positive team environment by sharing knowledge and resources
• Communicate customer feedback and insights to relevant teams to drive product and service improvements - Net Promoter Score and Customer Satisfaction (CSAT) knowledge is a must
• Participate in ongoing training and development to improve customer support skills and knowledge

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our commitment to employee well-being includes personalized nutrition, health, and workout plans to support you in your pursuit of a healthy lifestyle.

Join us and be part of a team that is dedicated to delivering excellence in customer care. Apply now to take your career to the next level as a Customer Care Professional at The Cavallier Group 

At SimplyInsured we are on a mission to eliminate fear in health insurance.

Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible.

We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital.

Job Summary:

In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance.

What you’ll do:

• Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options.
• Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance.
• In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team’s front lines means you'll have unique insight and access to our customer's issues. You will be empowered to propose process and product solutions to improve our customer experience.

What you’ll bring:

• 1-2 years of experience in customer service or sales role
• Highly productive with good multitasking skills
• Passion for helping people - especially when it comes to their health
• Able to work in a high-volume contact center environment
• Familiarity working with support ticketing and/or support CRM software tools
• Fantastic oral and written communication skills
• Strong desire to help businesses maximize their healthcare

What we offer:

• Generous stock option packages
• Competitive compensation
• “Take what you need” time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k
• A values-based culture that invests in employee success

Compensation:

The base salary range for this position is $14.00 per hour

We have a market-based compensation structure. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options.

Our Culture:

We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote 

Call Center Representatives Needed

Interested in supporting Medicaid providers

$15.00/hr. and Great Benefits

NO WEEKENDS!

Summary:

Call Center Customer Service Representative. This is a great opportunity to learn Medicaid provider support and the medical billing and claims process for third parties and healthcare providers regarding Medicare Claims.

What you get:

• Full-time employment with benefits
• Hourly rate of $15/hour starting on day one.
• Standard scheduled. 8am 5pm EST Monday through Friday, Weekends OFF!!
• Substantial Call Center & Customer Service Training
• Great Work Environment with Career growth

People who succeed in this role have:

Positive and energetic attitude.

• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.

Responsibilities:

Using a computerized system, responds to Virginia Medicaid provider inquiries in a call center environment using standard scripts and procedures.

• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for the Medicaid Provider to ensure their needs are met.

Additional Duties as Assigned:

• Verify documents and images.
• Complete required assigned training.

Preferred Experience:

• One of year medical insurance or medical office experience.
• Computer system experience with data entry and database documentation knowledge.
• Call center or professional office experience.
• Knowledge of Medicaid Management Information System (MMIS) is helpful.

Requirements

• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Must be eligible to work in the United States.
• Must be able to clear a criminal background check and drug test
• High Speed internet access and space to work away from noise and distractions.

This is a great opportunity to learn and be a part of the growing medical support community. Conduent offers benefits and advancement opportunities. Come join us and help support our Medicaid providers!

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible. 

Customer Support Associate

REMOTE

United States

AM&CS

Full time

Description

About Current Health

Current Health is a leader in the movement to transition more healthcare into the home. We’re a technology company, but beyond our best in class hardware and software capabilities, we help healthcare organizations operationalize care at home and deliver excellent patient experiences through helping with the last mile of care logistics and services. We partner with leading healthcare organizations to advance home-based care in the US, the UK, and around the world.

More than doubling in size in the last year, we’re building a global team united in one purpose: helping people live healthier, longer lives by predicting disease and enabling earlier treatment. At Current Health, we seek to put patients first, solve problems with curiosity and creativity, pursue uncommon collaboration, and never stop growing. We’re a remote-first company, which means that everything from how we work, communicate, and socialize is shaped by tools and culture that prioritize collaboration and support independence.

Position summary

As a Client Support Associate your goal will be to solve problems for clients and their patients, and provide exceptional customer service and support in real time. You will staff our technical support desk, responding to calls, emails, and instant messages from clients and their patients. You will be a Current Health expert, and compassionately help individuals solve their problems. You will also be a Current Health ambassador, reaching out to make sure that our clients and their patients are successfully using our product and services to improve their health and wellbeing.

It’s critical that you are results-driven, product-savvy and can quickly learn how to use new tools. We are looking for someone who has a burning desire to meet challenges head-on and succeed. If this sounds like you, then we want to get to know you.

Given the staffing of the team, some flexibility and a willingness to work occasional holidays is essential.

What You’ll Be Doing

• Respond to technical support questions that arrive by phone, email, and IM, solving the problems of clients and their patients based on deep knowledge of our products and services.
• Support the logistics team, making sure that products get to patients that need them, reusable medical devices are retrieved and recycled, and any issues with missing or non-working parts are resolved.
• Reach out to patients to make sure their experience is excellent and any problems they are having are resolved. This may involve interfacing with their clinician or the Current Health clinical staff.
• Collect and organize information gained during these interactions with our clients and their patients and help the Current Health product team turn these observations into useful insights and better products.
• Be a subject matter expert on Current Health’s product offerings helping clients optimally utilize our technology as they go live (including training end users)
• Support the Implementation Team by providing tactical response and strategic solutions to use cases and translating these into actionable steps for clients
• Support clients in onboarding of users to the Learning Management System and granting user access to the Current Health system
• Coach and support patients in the initial setup of the Current Health Kit. Responding to any patient inquiries and troubleshooting as necessary.
• Provide support in Root Cause Analysis and Lessons Learnt to prevent future issues
• Serve as the client support representative during the implementation and post go-live phases to drive optimization for clients

Requirements

What we’re looking for

• Experience working for a medical device, health IT, or digital health company a plus
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Self-motivated individual with a bias for action
• Ability to work collaboratively in a team environment, multitask and prioritize multiple requests
• Passion about working in a fast-paced environment

Benefits

• 401k contribution up to a maximum of 3% on base salary
• 70% contribution towards Health, Optical and dental plans including partner and family.
• 1 x Life & AD&D Insurance
• Holidays: 33 days per year inclusive of public holidays
• Travel expenses covered
• Employee Assistance Program
• Team events

Customer Experience Associate, Escalations

Remote

Full Time

Sales and Customer Service

Mid Level

About the Role:

Our Customer Experience team is dedicated to providing an exceptional experience for every Brilliant Earth customer. The Customer Experience Associate, Resolutions, will be responsible for finding solutions for customers who are requesting additional assistance beyond the scope of our Customer Experience, Sales team. You will act as both a customer and Brilliant Earth brand advocate, working to craft creative solutions to ensure every client receives a luxury experience, above and beyond their expectations. As a member of this team, you will work cross-functionally with our Customer Experience and Operations teams in order to achieve solutions for escalated customer inquiries. You will share your learnings from customer interactions with cross functional partners, including senior leaders across the organization, for continuous improvement of our customer experience and operational processes. As a member of this team, you will be able to share in the happiest moments in our customers’ lives and have a clear impact on our company growth.

The ideal candidate for this role can work a Tuesday – Saturday schedule.

What you’ll do:

• Provide solution-oriented service to Brilliant Earth customers, with a focus on exceptional luxury experiences
• Actively respond to customers who have requested to escalate an issue or speak with a manager, via email and phone communication channels
• Creatively resolve problems, working collaboratively with cross-functional partners
• Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding to escalated customer inquiries
• Utilize sales and customer service strategies, and forward-thinking problem-solving techniques to assist and guide customers toward appropriate solutions
• Proactively manage review sites, including working to uphold strong ratings on public review sites, such as Yelp.
• Coach sales associates through escalated customer situations, to ensure that the team is using appropriate strategies to solve customer issues
• Contribute FAQs and scripts to our Sales Knowledge Base, in order to streamline solutions to commonly occurring issues
• Recommend changes to polices, processes, and customer communication that you believe will improve the customer experience, acting as a customer advocate with cross-functional partners
• Maintain demonstrated responsibility and accountability for meeting individual and team goals in a metrics and goals focused environment.

You’re a great candidate if you have:

• A Bachelor’s degree or equivalent, preferred
• 3 5 years of experience in an escalations- or resolutions-focused customer facing role
• Robust customer service skills and experience working in an ecommerce or retail environment
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Ability to creatively problem solve, while adhering to company policy and procedure
• A focus on data-driven solutions and working cross-functionally toward continuous improvement
• Excellent, professional verbal and written communication
• Strong attention to detail
• Robust computer and systems skills experience with a CRM system or customer focused channel software system required, Microsoft Excel skills preferred
• An ability to adhere to and implement security policies and procedures regarding high value products
• Ability to think critically and adapt quickly in a flexible work environment
• Exceptional time management skills and accountability
• A team-oriented mindset with an ability to work collaboratively
• An eager to learn attitude and desire to grow in a dynamic work environment
• An interest in socially and environmentally responsible organizations and products

What We Offer:

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:

• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match.
• Generous PTO Policy. We know it’s important to recharge and relax. You’ll accrue up to 3-weeks of PTO in your first year.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we’re searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.