Japanese Bilingual Customer Support Representative for a sports SaaS at Gymdesk

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Gymdesk provides online management software to gyms, martial arts schools, yoga studios and other fitness and wellness businesses.

We are expanding into the Japanese market, and are looking to hire a bilingual customer support / sales associate who can present our product to prospective customers in Japan, both in-person and online, and provide support throughout the onboarding process and beyond.

Our product is currently being localized into Japanese, so part of the role would be helping with the localization efforts, such as translation and providing insight on Japanese business culture. This is an exciting time for our company, and we are looking for someone who likes bridging cultures and helping people to join our team and be a part our expansion into Japan.

Your daily tasks would include:

  • Communicating with customers through our ticketing system
  • Chatting with customers through the live chat on our website
  • Scheduling phone calls and video chats with customers on demand for live tech support / answering questions
  • Helping translate and adapt the existing English resources into Japanese

Your qualifications should include:

  • A background in customer service roles
  • Strong ability to communicate in Japanese in writing and over the phone
  • Native level Japanese, business level English
  • High aptitude for computers and technology
  • Previous experience with SaaS products is a plus

Work Details

  • Our office is in Yoyogi, 3 minutes walk from the Yoyogi Yamanote line. Remote work is also possible once training is complete, depending on your qualifications and circumstances.
  • Work time is 09:00-17:00, Monday-Friday, with an hour break for lunch. No overtime is required or expected.
  • All national holidays are days off. In addition, we allow for 20 days paid time off a year (PTO).


  • Please send in a cover letter with your application to let us know you read through it and to explain why you would be a good fit.
  • We will conduct an online and in person interview with candidates that seem to be a good fit.
  • Upon the initial hire, we will have a 3 months trial period to see if the hiring is a good fit to what we need. You will undergo training on the software for a few weeks, before given a chance to start talking to customers. 

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