English Customer Service Representatives - Work from Home in Poland.

Congratulations! You are just 90 minutes away from a new job in your own home!

After we have reviewed your initial application, you will receive an email link to a multi part online assessment to complete in your own time. Good Luck!

What We Offer You:

• Competitive Salary
• Pension
• Monthly Bonus
• Home office support contribution
• Gym Membership contribution
• Private Health Care Provider

What You'll Do

• Build a relationship with the customer
• Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
• Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
• Identify areas of improvement and convey trends in customer calls to leadership
• Navigate multiple software applications and technologies simultaneously
• Use conflict management skills and maintain professional composure

What You'll Need

• Fluency in English + business proficiency in any of the following languages: Polish/ German / Italian / French / Spanish
• Strong problem-solving skills and the ability to think analytically
• Excellent communication and relationship building skills
• Passion for helping others
• A successful track record working in a high-volume fast paced environment
• Ability to maintain internet speed of at least 25 Mbps (download) and 5 Mbps (upload)
• A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
• Available to commit to a fixed Monday to Friday 09:30 to 18:30 training schedule for the first 3 weeks

More Information about us:

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home.

The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. 

The Gig

The Tock Hospitality team is looking for a Customer Support Specialist to manage the Tock customer experience after implementation.

You will provide customer-specific guidance and training for Tock customers on how to use the platform for their business. You will build relationships through direct interaction with customers through emails, calls, messages, and virtual training sessions. Through ongoing training, Specialists develop expertise in Tock's services, processes, and policies.

You express excellent communications skills, excel in a fast- paced environment, and enjoys thinking outside the box. Each Specialist develops solutions for customers and identifies trends in overall service delivery to produce the best possible customer experience.

Significant growth opportunity includes:

• Contribute to a proactive culture enhancing customer experiences
• Provide ongoing self-service training tailored to the needs of each customer
• Provide feedback for the multi-channel support tools that support rapid service delivery execution and facilitate ease of use for customers

All Squarespace and Tock employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.

You'll Get To…

• Develop and facilitate customized virtual training sessions for customers based on individual needs
• Reproduce and troubleshoot software and data issues in test environments and by reviewing logs & queries
• Manage the escalation of incidents following established guidelines; ensure incidents are reported to management, and ensure each incident is formally documented for customers
• Maintain knowledge of Tock application, supported devices, third-party integrations, processes, and policies and communicates these to the customer
• Collect and share customer feedback with internal teams and recommend creative solutions to improve the customer experience
• Create articles for Tock's external Help Center
• Provide regular two-way communication between the customer and Tock leaders, to provide strong team representation and set proper customer expectations
• Be Tock's customer-facing point of contact, representing Tock's brand and setting proper customer expectations
• Work with teams such as Account Management, Engineering, Design, Sales, and Marketing to ensure customer satisfaction

Who We're Looking For

• Passion for achieving customer satisfaction
• High level of initiative and works well in a team environment
• A quick learner that excels in a fast-paced, high energy environment and is comfortable managing a wealth of information
• Strong interpersonal skills and high emotional intelligence
• Can calmly lead escalated customer situations to resolution
• Excellent organizational skills, multi-tasking skills and attention to detail
• Support customers from multiple countries in a 24x7x365 environment
• Experience with web, voice, email, and instant messaging tools
• Experience with Salesforce, G suite, and Google Analytics
• Excellent leadership, collaboration, and communication skills

Benefits & Perks

• Full benefits (medical, dental, and vision insurance)
• 401k + employer match
• Flexible vacation & paid time off
• Paid parental leave
• Commuter benefit in the form of pretax (US)

Tock's Growth

• Awarded Fast Company's "Most Innovative Companies" for 2021
• Awarded Built In's "2021 Best Places to Work"
• Awarded America's Hottest Brands of 2020 by AdAge
• Won Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Named one of 2019's 50 Startups to Watch
• Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more

About Tock

Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.

About Squarespace

Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our suite of products enables anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management via Tock. Squarespace democratizes access to best-in-class design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California and Chicago, Illinois. For more information, visit www.squarespace.com.

Our Commitment

Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. 

EVERFI is an international technology company driving social impact through education to address the most challenging issues affecting society ranging from financial wellness to mental health to workplace conduct and other critical topics. Founded in 2008, EVERFI’s Impact-as-a-Service TM solution and digital educational content have reached more than 41 million learners globally. In 2020, the company was recognized as one of the World’s Most Innovative Companies by Fast Company and was featured on Fortune Magazine’s Impact 20 List. The company was also named to the 2021 GSV EdTech 150, a list of the most transformative growth companies in digital learning. Some of America’s leading CEOs and venture capital firms are EVERFI investors including Amazon founder and CEO Jeff Bezos, Google Chairman Eric Schmidt, Twitter founder Evan Williams, as well as Advance, Rethink Education, Rethink Impact, The Rise Fund, and TPG Growth. To learn more about EVERFI and how you can #answerthecall please visit everfi.com or follow us on Facebook, Instagram, LinkedIn, or Twitter @EVERFI.

The Customer Support Analyst assists customers and internal stakeholders by answering questions and offering guidance on the best way to leverage EVERFI’s online courses or content delivery platform. Working as part of a team, the Customer Support Analyst is responsible for answering inbound support questions and handling the most complex technical issues with speed, accuracy and a high level of customer service.

Responsibilities:

• Provide world class customer support by email and phone
• Become a product expert on EVERFI online courses and content delivery platform.
• Troubleshooting technical issues, keeping track of unresolved and escalated issues, and taking ownership of more complex customer issues until they’re fully resolved
• Identify and communicate issues with clarity and precision to internal teams based on severity and work needed
• Prioritize urgent issues and follow-up on escalations appropriately.
• Capture and document customer request details in Customer Relationship Management system (CRM).
• Review and update/contribute new content to improve knowledge-base articles.
• Build relationships with internal stakeholders and customers
• Other duties as assigned.

Skills, Experience and Qualifications

• Bachelor degree preferred or equivalent experience
• A minimum of 2 year of customer support experience.
• Strong written and verbal communication skills, including ability to adapt messaging to different audiences
• Customer service mentality and the ability to work with a variety of contacts
• Team-first attitude, high level of empathy, and passion for helping others
• Strong organizational skills and ability to self-prioritize tasks based on business needs
• Knowledge of Google Docs or similar applications
• Attention to detail and ability to manage multiple priorities
• Working experience of Customer Relationship Management systems, Salesforce preferred
• Experience with JIRA or similar ticketing system preferred
• Tech Savvy with an interest in new technologies
• Excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of our customers
• Demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service
• Experience with Javascript, browser dev tools, JSON, API, or SCORM a plus

Work-life, culture, & perks:

• Working on the Customer Support Team allows access to all additional lines of business at EVERFI including Account Management, Product Development, Engineering and Implementation. The experience and skill learned on the Customer Support Team can lead to many additional career opportunities within EVERFI.
• Competitive base salary and bonus potential
• 401k program and equity plan
• Comprehensive health care and excellent parental leave benefits
• Flexible PTO and generous holiday schedule
• Casual work environment
• Annual company-wide retreat
• Opportunity to work with talented people who have fun in the workplace

Company Values:

We’re looking for future team members who are energized and inspired by our values, as well as people who bring new backgrounds, perspectives, and experiences. At EVERFI, our eight core values are an active part of everything we do:

• Relationships First
• Demand Excellence
• Embrace Diversity of Thought & Drive Change
• Act Like an Owner
• Always Show Up
• Share the Credit
• Require Honesty & Positivity
• Always Ask: “Did I Matter Today?”

EVERFI appreciates your interest in our company as a place of employment. It is EVERFI policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. EVERFI will provide reasonable accommodations to qualified individuals with disabilities. 

EVERFI is an international technology company driving social impact through education to address the most challenging issues affecting society ranging from financial wellness to mental health to workplace conduct and other critical topics. Founded in 2008, EVERFI’s Impact-as-a-Service TM solution and digital educational content have reached more than 41 million learners globally. In 2020, the company was recognized as one of the World’s Most Innovative Companies by Fast Company and was featured on Fortune Magazine’s Impact 20 List. The company was also named to the 2021 GSV EdTech 150, a list of the most transformative growth companies in digital learning. Some of America’s leading CEOs and venture capital firms are EVERFI investors including Amazon founder and CEO Jeff Bezos, Google Chairman Eric Schmidt, Twitter founder Evan Williams, as well as Advance, Rethink Education, Rethink Impact, The Rise Fund, and TPG Growth. To learn more about EVERFI and how you can #answerthecall please visit everfi.com or follow us on Facebook, Instagram, LinkedIn, orTwitter @EVERFI.

The Customer Support Director leads a team of analysts to provide high quality solutions to EVERFI’s customers for questions and challenges that arise with our online courses and platform. The Director is responsible for providing a high level of customer service, ensuring all documented policies and procedures are accurately executed, answering questions as needed for the Customer Support Team and facilitating the resolution of escalated issues. for the and directing the Customer Support team as questions and escalations arise. They will also be integral in managing the strategy for these responsibilities to ensure the team is operating in a highly efficient manner.

Responsibilities

• Develop, set goals, and manage a team of customer support analysts responsible for responding and managing learner and administrator product and technical support related inquiries.
• Manage case calibration process and provide targeted coaching and feedback to team members performing the audits to ensure quality and consistency.
• Track and support higher level/more complex issues that have been escalated to internal teams for timely resolution.
• Follow and apply communication protocol for customers during service interruptions, including post mortems.
• Implement a strict communication protocol to customer for service interruptions and trending issues, including overseeing status page communications, team updates, and post mortems.
• Act as an escalation point for sensitive and timely customer satisfaction issues.
• Define and streamline the support touchpoints and train customers and key stakeholders on how to engage with customer support.
• Identify, track and evaluate areas where the internal teams and outsourced Tier 1 support team needs additional training. This includes developing a consistent training strategy for new and current Customer Support Analysts.
• Forecast goals to ensure staffing levels are appropriate to meet or exceed targeted key performance indicators.
• Submit and advocate for product and service experience enhancements to applicable internal teams leveraging insight of the products, technology and business needs.
• Lead, in collaboration with Customer Experience leaders, organization design efforts to identify and implement scalability strategies to ensure that the current organization is fully utilized and operating in a highly efficient manner.
• Present at Executive level on the currenton current state of the support organization, strengths, weaknesses, and opportunities to enhance the customer experience.
• Collaborate with the Customer Operations Support team to write and ensure support documentation is created and curated for the organization
• Conduct in depth analysis on tickets and problem types to identify trends in product and support cases. Report findings on a regular basis to internal stakeholders.
• Onboard new Customer Support Analysts and lead team trainings on new processes and product functionalities.
• Other duties as assigned

Skills, Experience and Qualifications

• Bachelor in Business Administration or relevant field
• 7 years of related experience in customer support roles required, experience at a customer support call center preferred
• 3 years of management experience required, 4 preferred
• Strong leadership skills with ability to engage and motivate people at all levels of the organization.
• Proven track record of exceeding performance goals.
• Outstanding customer service skills and the ability to work with customer contacts of all levels.
• Problem solving skills, with attention to customer satisfaction and timely resolutions.
• Superior attention to detail and ability to manage multiple priorities.
• Working experience of Customer Relationship Management systems, Salesforce preferred.
• Experience with JIRA or similar ticketing system.

Work-life, Culture, & Perks:

• Competitive base salary and bonus potential
• 401k program and company match
• Comprehensive health care and excellent parental leave benefits
• Flexible PTO and generous holiday schedule
• Casual work environment
• Opportunity to work with talented people who have fun in the workplace

Company Values:

We’re looking for future team members who are energized and inspired by our values, as well as people who bring new backgrounds, perspectives, and experiences. At EVERFI, our eight core values are an active part of everything we do:

• Relationships First
• Demand Excellence
• Embrace Diversity of Thought & Drive Change
• Act Like an Owner
• Always Show Up
• Share the Credit
• Require Honest & Positivity
• Always Ask: “Did I Matter Today?”

EVERFI appreciates your interest in our company as a place of employment. It is EVERFI policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. EVERFI will provide reasonable accommodations to qualified individuals with disabilities. 

Notice: Several false job solicitations are circulating via email and social media purporting to be official Getty Images communications. While our staff may initially contact you via social media if your experience is relevant to a posted role, we will never issue job offers or request personal financial information via social media. Further, all outreach will include the Getty Images’ employee email and phone contact. As a reminder, all career opportunities can be found here.

Covid-19 Company Statement:Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which Getty Images will comply. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto). *

*US Specific:Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing has been mandated by the Biden administration and that mandate applies to our US workforce. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).

**Who We Are:For over 25 years, Getty Images has embraced disruption and change; riding the digital wave to evolve from a fragmented, analog stock photo business into a multi-billion dollar, global e-commerce industry leader and trusted brand. The breadth and quality of our content has always allowed our customers and partners to tell their stories with greater creativity and accuracy, eliciting more emotion and enabling more action. Help us move the world with images! Getty Images is the most trusted and esteemed source of visual content in the world available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first-place people turn to discover, purchase and share powerful content from the world's best photographers and videographers. Getty Images works with over 360,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. With over 440 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter. Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allows our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.

Who You Are:You thrive in a fast-paced, service-oriented environment where terrific customer support is critical. You are responsible for providing service to inbound customer inquiries that are service-related and you deliver administrative assistance and general support to the sales team. Your goal is to help our customers, internal and external, work smarter. You are comfortable using various computer systems for entering and tracking invoices, orders, quotes, and sales data. You are an excellent communicator across multiple mediums like phones, chat, and email. You are skilled at answering general customer inquiries and you resolve problems in a manner that enhances the overall customer relationship.Your Next Challenge Includes:• Receives and processes inbound sales queries from clients via telephone, email and online chat function.• Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.• Encourages and enables customer to self-serve.• Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.• Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.• Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.• Handles customer requests for service related to password resets, download issues, technical questions, etc.• Creates research Customer Relationship Management (CRM) tickets• Other duties/assignments/projects as assigned by the management. What You'll Need:• Based in Sydney with the relevant work visa• Must have excellent written and verbal in English, additional language skills (APAC languages preferred) are a plus for this role• Strong interpersonal, organizational and communication skills.• Relevant customer service experience.• Strong attention to detail.• Relevant customer service experience and the ability to build and maintain relationships via telephone and email.• Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).• Strong desire to learn.• As a hybrid/work-from-home role, minimum home internet speed bandwidth of at least 10Mbps is required to ensure comfortable work from home setup• Ability to work flexible schedule, including weekends and holidays 

Insurance is broken, outdated, and does not meet the needs of today's modern economy. Customers pay fixed premiums that are not directly related to how often an asset is used or by an individual users risk profile. If you want insurance to work for today's modern economy, you need to break things up into episodes.

At Lula, we’re building the future of insurance by creating the technological infrastructure (APIs) to change the way companies purchase and manage insurance. Our technology allows companies to insure assets by individual episodes, analyze risk profiles by more than 70+ risk metrics, and manage claims and policies.

We are looking for an experienced Customer Success Specialist to provide exceptional customer support to our customers.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

• Experience as a Customer Success Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Patience when handling tough cases

** In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Benefits

• Competitive compensation packages
• Medical, dental and vision insurance
• 14 vacation days
• 10 sick days
• 10 paid holidays
• Bi-annual team retreats 

Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one.

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Wealthfront’s Career-Launching Companies in 2021 and Forbes Cloud 100 2020, the definitive list of the top software companies in the world. We have also been recognized on LinkedIn’s 2020 Top Startups, The New York Times’ The Next Wave of‘Unicorn’ Start-Ups, Fortune’s Best Small Workplaces, and Glassdoor’s Best Places to Work.

At Front, we’re redefining business communication and collaboration with our shared inbox for teams. Front brings all of your communication channels(email, Facebook, Twitter, etc.) into one place, so you can triage and assign messages, have internal conversations around them, and even sync your work across other services you use from Salesforce to Github. Today, over 2,000 companies rely on Front to power communication in their business, and we’re just getting started.

As a Customer Support Manager, you’ll be an integral member of our world-class support team, and will have an opportunity to help our team as we scale to offer global support. You will be working closely with multiple teams within Front to help us represent the company in our most visible role. We are looking for a leader who has a proven record of leading a support team that has maintained delivery of a high quality of support interactions while scaling, and someone who loves mentoring and coaching their direct reports to maximize their potential.

This role is required to be located in CA, OR, WA, CT, IL, AZ, NY, TX, FL, CO, MI, or NC.

What will you be doing?

• Supervise a fully remote support staff across multiple time zones, checking in regularly on their metrics, happiness, and growth. You’ll be in charge of onboarding, developing, leading, engaging, motivating, and supporting team members, who in turn help Front’s customers work happier.
• Drive improvements in response times, messages sent, and customer satisfaction within your team. Think globally to propose where we could make improvements that would not only improve one person’s stats but improve the whole team’s efficiency.
• Participate in cross-functional projects with engineering product and design, marketing, and sales.
• Point of contact for customer escalation requests and pings from the team.
• Become knowledgeable on how Front works and its day-to-day usage, helping our customers understand the features and all of the benefits pertaining to their specific needs.
• Respond to customer support inquiries when required and monitor the health of our support channels(email, chat, calls).
• Scheduling shifts and balancing the team’s availability to ensure we have optimal coverage for our customers.
• Lead team meetings give presentations on behalf of the support team at company meetings.
• Assist in building knowledge base/support data such as training materials and FAQs to empower your team to solve problems.
• Take part in the“on-call” rotation for urgent customer requests: a reactive-first shift shared by the entire support team that includes some weeknights and weekends on a rotating basis.

What skills and experience do you need?

• 5+ years of customer support experience(bonus points for SaaS/tech startup customer support experience).
• 2+ years in a leadership role where you directly led and managed a team of people and built a strong team culture.
• Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, career development, performance improvement plans, and running team meetings.
• Excellent verbal & written communication.
• Experience developing deep partnerships across multiple teams.
• Ability to recognize patterns in data and develop recommended solutions.
• A great attitude, low ego, and positive energy. Someone who genuinely has a passion for customer support and cares for their team.

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. 

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Messaging Customer Support! Do you have a Messaging Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.

This massive project, supporting a very popular music streaming service, is growing again, and looking for music-lovers that want to join our label. We are looking for Mods that are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive orientation program.

In this project, Mods will handle messaging customer support in both Turkish and English.

Commitment:25 hours per week (8 of the hours on Friday, Saturday, Sunday)90 days

Qualified applicants will need to have language assessments in Turkish and English, to ensure adequate proficiency.

Orientation specifics (all times Pacific): Begins 03/2/2022 Training: 3 days, 6 am to 3 pm Nesting: 15 days, 8 am to 5 pmProduction: Daily, 8 am to 10 pm. At least 8 hours required during Friday to Sunday.

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate - Discussed during your first interview
• Paid orientation

What We Are Looking For:

• Ability to quickly identify any and all issues the customer may have
• Ability to maintain high engagement with both the project and customers
• Someone who wants to help the customer, not just move to the next one
• People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
• Customer service experience; familiarity handling chats
• Professional/business level proficiency in Turkish and English

Workspace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on phone 

About Rida

Rida is a fast-growing Singapore startup that is transforming deliveries, one batch at a time.

Let’s face it - with rising e-commerce and multiple third-party logistics (3PL) riders headed, oftentimes, in the same direction, package, route, and vehicle optimizations have gone haywire. The result—high delivery costs for merchants and jams for the rest of us!

At Rida.ai, we are tackling logistics inefficiencies headlong.

Our algorithms batch orders and aggregate 3PL quotes, finding the best delivery options. Merchants make use of our wide choice of delivery windows to dispatch orders in a smarter manner. And platforms and marketplace use our APIs to launch delivery services in a matter of days!

In short, fewer rides but more deliveries in the ecosystem. And for merchants, higher revenues at lower costs.

About the role

If what we do inspires you, then consider joining us as a Customer Support Lead, where you will work closely with a diverse team! This position will lead and direct the entire Customer Support department and is responsible for ensuring quality requirements are met and as well as creating customer satisfaction and meeting customer’s expectations.

How you will drive impact at Rida

• Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
• Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration
• Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
• Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics
• Partner with email, performance marketing and web teams to design, test and evolve lead nurturing tactics.
• Leverage data and insights to inform campaign strategy, content, and tactic mix, and then work cross-functionally to oversee the execution of programs
• Track, measure, and report on the campaign performance against agreed-upon metrics, working cross-functionally to identify gaps and action plans to course-correct as the campaign execution unfolds

Reach out if this sounds like you

• Possess business acumen with excellent communication skills
• Excellent analytical skills, partnered with positive attitude and high learning agility and is able to take on a new challenge/ responsibilities
• Develop and implement customer support policies and procedures that support employees to proactively handle and resolve customers’ issues promptly and effectively
• Establish and harmonise all customer care processes with corporate initiatives including reporting and resolution processes
• Handle escalated customer’s complaints or queries
• implement and manage universal ticketing system: zendesk
• Track and improve CSAT score
• Manage and deploy a team of support representatives according to customer’s requests
• Work closely with team to investigate customers’ complaints and to identify root cause(s) and implement agreed improvement initiatives
• Partner closely with other cross-functional teams to translate business needs and product requirements into new solutions for customers
• Establish, track and monitor customer satisfaction standards and other performance metrics
• Conduct regular trending analysis for support issues to identify targeted training needs, design improvements and other related improvements
• Represent customer support department as a representative during management meetings, providing reports on progress (KPIs and OKRs) and other customer support-related details 

About SureSwift Capital

You made it. You found the dream job you’re looking for where people and culture come first. If that’s as important to you as it is to us then please keep reading.

At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 140+ people in 15 time zones around the world.

While we do work hard, we all work remote, and according to our own schedules that make the most sense for ourselves and our families. There are no cubicles, no offices, and there is zero commute time...unless you decide to work from the beach or a coffee shop, and that’s up to you.

We value creating a diverse and inclusive work environment and are committed to building a culture where everyone thrives! SureSwift Capital is proud to be an Equal Opportunity Employer.

About LeadDyno

LeadDyno is an affiliate marketing app that provides customers with everything they need to launch and grow their affiliate program. Customers are able to increase the revenue of their SaaS or e-Commerce business by tracking clicks, leads, and sales in one platform with over 25 program platform integrations. LeadDyno is an easy-to-use solution with great customer service and reviews!

https://www.leaddyno.com/

Your Daily Challenges

When we welcome you aboard as a full-time Customer Happiness Specialist, we’ll introduce you to your team, which consists of the Product Manager, fellow Customer Happiness Specialists, and software engineers. These are the people you’ll work closely with day-to-day.

Once you get settled in and learn more about the team, your day to day activities will look something like this:

• Answering help desk tickets and live chat in an accurate, effective, and timely manner
• Meeting with customers via webcam to help navigate and resolve challenges
• Lead weekly webinars for current customers and weekly demos for potential users
• Onboarding new customers and leading onboarding sessions
• Field inbound calls from potential customers and leverage scheduled calls to convert trial users to paid users
• Collaborate with your development team on any tickets that require their input
• Work with your Product Manager and fellow Customer Happiness Specialists to improve the customer experience
• Track and report your success
• Attend weekly team meetings
• Other duties as assigned

Your Experience and Qualifications

• 3+ years experience in online customer service
• Ownership of Customer Success and Happiness
• Experience using HelpScout and Jira
• Previous experience in converting inquiries to paid users is a plus!
• Self-starter, capable of working independently
• Strong organization, multi-tasking, and time management skills
• Strong analytical and critical thinking skills
• Excellent and clear English communication skills, both written and verbal
• Previous SaaS or Marketing Affiliate experience is a plus!
• Ability to learn and then educate around new software applications quickly
• Experience working in an entrepreneurial / startup environment
• Experience working with remote teams

Your Compensation

Compensation varies with experience and qualifications. This job is a full-time remote/work from home position.

Background checks will be conducted on final candidates.

Thank you for taking the time to read about this opportunity. 

Description

Where would we be without knowledge and a society of passionate learners? From science to the humanities, the acquisition of skills and knowledge are key to what it means to be human, and what it means to operate as a healthy society.

The Appsembler team is committed to furthering this ongoing spread of knowledge and skills, which are critical to making us who we are. Appsembler’s two key products, Tahoe and Virtual Labs, form an experiential learning platform that gives learners direct experience with various software via hands-on exercises. On a daily basis, we work closely with companies like Redis Labs, Cybereason, and Progress Software, as well as institutions like The Pennsylvania State University and The Open
University.

Appsembler is, and has been for nearly 5 years, a fully remote team. That means that we are not limited by borders, and we hire and operate in a manner that assumes that team members are not co-located. For this position, we strongly prefer that your availability aligns with either the Eastern or Western US time zones.

We love to learn new things, and we each like to share what we’ve learned with teammates, customers, partners, and the open-source community.

We’re empathetic, curious, and care about the wellbeing of our teammates.

The Role

Appsembler is seeking a seasoned Senior Customer Success Manager to manage a portfolio of Enterprise customers. Reporting to the Head of Customer Success, you will be the primary driver of our customers’ and their learners’ success using our platform.

As a Senior CSM, you will use your strategic expertise in managing relationships to understand and proactively help customers attain their e-learning business goals. You’ll work to ensure a successful on-boarding and an ongoing adoption of our products and services, with a focus on driving high renewal rates and identifying expansion opportunities.

You will leverage a repeatable customer communication plan to drive product engagement, value realization, and satisfaction, and ultimately positively affect our customer retention and growth goals.

You’ll participate in cross-functional initiatives in partnership with Product, Sales, and Marketing to launch new products. You’ll provide customer feedback to the Product team to help drive continuous improvement based on client specific needs and goals. You will work closely with the Head of Customer Success on process definition and improvement to ensure the team is properly positioned for scale.

You will be located in your remote office and work in a dynamic, fully distributed environment.  Ability to work in United States time zones required.

About You

You have high levels of empathy for customers and teammates, curiosity, trustworthiness, dependability, and concern for the success of others. You have a deep knowledge of and passion for Customer Success as a discipline, and a drive to ensure your customers’ business goals are being achieved by the adoption of our products.

You are a “farmer” who is keenly focused on retaining recurring revenue, but who is also eager to expand accounts by identifying new opportunities. You think strategically and proactively by nature; you like to get to the “why” of customer requests, strive for clarity, and share openly and honestly with customers and teammates.

You are comfortable having technical discussions about data workflows, Jobs To Be Done, and end user experience. You are curious to learn more about technical problems and solutions, and committed to developing and maintaining high levels of platform expertise.

You have strong verbal and written communication skills, both internally and externally. You are comfortable working with and presenting to C-Level executives.

You pride yourself on being a self-starter and a team player. You can provide and accept constructive feedback up, down, and across an organization. You are also able to push back on customers and teammates when appropriate. You’ve never thought that the status quo was the only way to get things done. Your ability to follow-up is unparalleled.

You thrive working with cross-functional, fully-distributed teammates to serve customers and enjoy a fast-paced and evolving environment. You are proactive by nature, and are not easily distracted from your most important tasks.

This is not your first Customer Success role in the SaaS industry.

Requirements

• Understanding customer’s business goals and developing joint success plans.
• Proactively focusing on activities to increase retention rates and account growth.
• Discovering and helping to define customer’s insights and new feature requests, being the voice of the customer in sharing feedback with internal product team stakeholders.
• Understanding the customer journey and how to proactively guide customers through key milestones, with an eye on increasing product adoption, customer satisfaction, and overall lifetime value of the customer.
• Tracking and reporting on health of assigned accounts.
• Conducting regular success and periodic business review calls.
• Escalating technical issues internally as required to ensure swift resolution.
• Understanding the product and technical workflows.
• Assisting the Head of Customer Success with process definition for scale.
• Participating in cross-functional projects.

We’re looking for someone with:

• Minimum of 4 years of experience in a Customer Success role at a SaaS software company managing high-value accounts, ideally with customers in the B2B software industry (e-learning or LMS experience is a plus).
• Experience in and a passion for understanding customer goals and success metrics, and mapping a technical solution to meet those needs.
• Experience in driving activities that tangibly increase retention rates and growth.
• Ability and willingness to learn about our SaaS platform at a technical level.
• Excellent communication skills, both verbal and written, and both with customers and internal to the organization.
• Interest in or experience with Customer Success process definition.
• A proactive drive to succeed and to make others successful.
• A strategic and problem solving mindset, with attention to detail and proactive follow-up.
• An ease with data and understanding of how to leverage data in decision making.
• Ability to tell the difference between “activity” and “achievement”.
• High levels of customer and teammate empathy, patience, and active listening.
• Ability to thrive in a distributed environment (we have no “office”).
• Experience using ChurnZero to manage customer relationships a plus.

Benefits

• Work that is meaningful, impactful, and very interesting
• The flexibility to work remotely from wherever you choose
• A collaborative atmosphere with a tight-knit and supportive team
• Liberal vacation policy
• 401K plan*
• Healthcare benefits*
• Paid parental leave*

*For United States employees only 

Time zones: MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

We’re looking to add an Analyst to our Customer Success Team here at Cube. You’ll play a key role in supporting Cube’s customers by responding to, documenting, and championing our customers’ technical issues. You’ll also regularly contribute to our knowledge database, helping to “pay it forward” allowing teammates and customers to learn quickly from your insight. Want to learn and grow in the role? Perfect! We’ll provide opportunities to become a subject matter expert on our platform and will challenge you with stretch projects that will help you learn about finance, analytics, and business operations.

We are prioritizing candidates located in either Mountain or Pacific Time zones for this role. 

What you'll do

• Be a part of a team of experts who support the customer and one another to foster an environment of continuous learning and improvement
• You’ll navigate customer data to help solve problems using a our proprietary web application and spreadsheet add-ons
• Own the communication, analysis, and documentation of customer support requests
• Work closely with QA and Support Engineers to escalate product issues, track resolutions, and communicate corrections and workarounds to customers
• As you gain product expertise, you will begin to drive product improvement by working cross-functionally with our product and/or engineering teams to quickly analyze and diagnose issues
• You’ll solve customer issues regularly in Microsoft Excel and Google Sheets, answering questions related to  modeling, reporting, and data analysis

Who you are

• You’re a strong communicator in a remote-first setting--we write a lot here in various tools, but we also meet regularly and present ideas in video calls internally and with customers
• You are motivated by providing great customer experience, and keep a customer-centric attitude throughout all of your work
• You have experience navigating urgent, sometimes tricky, customer issues
• You’re comfortable managing projects, issues, and customer questions using tools like Zendesk, Jira, Salesforce, Microsoft Project, Airtable, Asana, Monday.com, , or similar
• You enjoy synthesizing complex ideas and communicating them in a way others can easily understand
• You’re confident in your ability to think on your feet and propose workarounds if an escalation is required
• You are fulfilled creating high-quality, detailed work, but understand how to balance that with a team that will need speed and flexibility, too
• You have come from a Financial Planning & Analysis role or you have solid experience in a technical customer support role at a software company
• We help our customers integrate data from ERP systems (NetSuite, Quickbooks Online, Xero, Sage Intacct) and move from financial planning tools (Hyperion, Essbase, TM1, Cognos, Adaptive, Planful) to Cube. It’s not required that you’re familiar with these, but having an eagerness to learn them is essential to this role.
• We will prioritize candidates who have experience working in a startup environment, specifically a SaaS company, but encourage folks who are excited by what they’ve read here so far to apply with us. We want to get to know you! 

Are you looking for an entry level position in a high growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!

As a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.

Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Responsibilities:

• Adhering to a daily schedule that includes a mix of: Phones, four (4) simultaneous chats, and emails.
• Engaging in human conversations with Customers to identify and resolve issues, and provide help for them to succeed and have fun in the auctions.
• Ensuring Customers receive the best Customer Service possible by responding to Customers in real time with the highest quality answer and experience possible. We live to go above and beyond for our Customers.
• Completing follow-up documentation after each Customer ticket.
• Offer needs-based solutions, not pushy sales.
• This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
• Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.

Modern computer skills

• Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
• Nice to have: experience with Zendesk, using text expander software, MMO gaming mouse (for productivity)
  
  

Requirements

• Advanced computer skills
• Fluent professional English proficiency
• Type a minimum of 50 words per minute (Test yourself online if unsure!)
• Excellent written and spoken communication skills
• Ability to multi-task in a fast-paced environment
• Willingness to help our customers and provide them with a personal experience
• Creative problem solver
• Ability to continuously develop and adapt to a growing team
• You hold yourself to high ethical standards

Benefits

• Learning experience at a high-growth company
• Dynamic working environment with young management team
• Contribute to a service used by millions of Americans
• Options to advance in your career as the company experiences growth

The starting Salary for this role is €2200 Euro's converted into Canadian Dollars according to monthly reviewed conversion rate.

We're looking to fill this role immediately, so please apply ASAP!

Live where you've dreamed, work where you're happy!

Apply for this job 

Title: State Covid-19 CSR Coordinator – Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking to hire State COVID-19 Customer Service Representative Coordinators Remote.

The State COVID-19 Customer Service Representative Coordinator (CSRC) is responsible for answering incoming calls from individuals seeking COVID-19 information in their local area. The CSRC will provide non-clinical guidance to include COVID-19 general information including testing locations, assist in test scheduling, and identifying and resolving potential scheduling conflicts by accurately documenting demographic and appointment-related data and escalating issues to supervisors.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

• Rate: $14 per hour
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 7 am 10 pm CST, Monday Friday; 9 am -9 pm CST, Saturday and SundayJob Duties:

• Utilize standard technology such as a telephone and computer, with dual monitors.
• Accept inbound calls, navigate and provide appropriate responses, read verbatim to provide basic information, and complete basic call log related to the phone inquiries.
• Provide callers with accurate information to best address their concerns.
• Engage callers with confidentiality and care.
• Performs other related duties as assigned.

Job Requirements

• High School diploma or equivalent required
• Minimum 6 months call center, customer service, telemarketing experience required or equivalent military experience
• Ability to type a minimum of 20 WPM
• Experience working with a PC and the Windows operating system is required
• Excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• All personnel will be required to undergo a 5-day program training
• This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer
• Work in high call volume, and stressful situations while providing courteous customer service
• Adhere to strict attendance and limited break policy
• Remote work from home experience preferred, with a quiet dedicated workspace.
• Embrace our winning Pearl Culture which promotes our employees desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.

Background Investigation, Typing & Skills Assessment Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, Customer Service, Organizational Skills, Time Management, Deadline Driven, Team Player, Dependable, Communication Skills, Client Relation Skills 

We are looking for a customer success manager who can work with our clients (freelancers) to help them succeed using our service.

Duties for the Customer Success Manager will include a broad range of tasks such as

1. implement user acqusition strategy
2. identify potential users through various social media (Ex: Instagram / Clubhouse / Reddit
3. onboard and train the clients
4. set up the most effective website for our clients using Ceeya engine
5. impelment success programs

You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base. 

About Us

Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. The Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey.

Role Overview

The Client Support Specialist is responsible for providing direct technical support on Revinate systems and software to internal Revinate Team Members and external clients.

What You’ll Do

• Provide white-glove technical support to external Revinate clients
• Respond to incoming support requests via phone, chat, and email utilizing an industry-standard ticketing system
• Perform root-cause analysis to mitigate technical issues ensuring a positive user experience
• Submit written bug reports to engineering and assist with testing efforts

Position Location

Remote

Work Schedule

Tuesday-Saturday or Sunday-Thursday

9am-6:30pm Pacific Time

What You’ll Bring

• Associates degree; or equivalent combination of education and experience
• Intermediate knowledge of Microsoft Suite products and experience with Microsoft operating systems
• At least one (1) year of general technical support experience

People Describe You As

• Collaborative
• Customer service focused
• Tech-savvy
• Able to optimize time and prioritize tasks

Excited?! Want to learn more? Apply Now!

Our Core Values:

Customer Love -- When the customer wins, we win

One Tribe -- United and strong, on a single mission together

Speak the Truth -- Feedback is a gift - we all improve faster this way

Make it Simpler -- Apply it to everything we do

Hungerness -- Feel it, follow it - be relentless about our success

Revinate is an Equal Opportunity Employer (EOE)

• * 

Position: Customer Service Team Manager

Location: Remote England & Wales

As a Team Manager for a customer service team, you will directly lead our Service Consultants, and mentor a Team Coach (where required). Your main objectives are to foster a high performing frontline team, drive engagement to enable employee satisfaction, and ensure that company policy and the highest standards are adhered to.

The right candidate will thrive on working in a fast-paced environment where every day brings new, unique challenges and opportunities. You should have excellent business, problem solving & communication skills that will support you to drive change through continuous improvement & operational excellence. You should be proactive by nature, with a desire to innovate and improve existing policies, processes and standards.

This is an excellent opportunity for anyone looking to develop their leadership career with Wayfair. We are looking for proactive and innovative individuals to raise the bar for our teams by driving strong performance, compliance and engagement.

What you’ll do:

• Support, coach and develop a service team, demonstrating strong performance management and driving a consistent high-performance culture, with the main goal of delivering exceptional customer experience.
• Ensure team compliance to company policy and process standards.
• Analyse and interpret performance data from our dashboards in order to explain trends, and drive the required improvements.
• Change management; drive adoption and compliance to internal process and policy changes.
• Create and nurture a culture of diversity and inclusivity, driving employee engagement.
• Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Wayfair leaders, including application of succession planning at all levels across all teams.
• Assist in the Talent Acquisition process of interviewing and hiring candidates who meet Wayfair standards.
• Assist with the onboarding of new employees, ensuring new hires meet performance targets and are successful in their probations.
• Work cross-functionally with other internal departments, to drive the overall customer service strategy.

Your Profile:

• You excel as part of a team where you thrive on sharing your expertise and feedback is welcomed.
• You demonstrate a high level of customer & employee orientation demonstrating empathy and passion, and you strive to create a high performance culture.
• You have a friendly and confident communication style both verbal & written.
• You have the confidence to proactively self-manage and work independently in a fast-paced, changing environment.

What You’ll Need:

• BS/BA degree or equivalent experience (i.e. proven years of industry experience in lieu of degree).
• 1+ years of management/supervisory experience.
• A proven track record of managing and driving performance of direct reports.
• Outstanding oral and written communication skills.
• Excellent time management and multi-tasking skills.
• Ability to adapt to changing environments and “roll up your sleeves”.
• Proficiency in Google Suite.
• Flexibility with shift work schedule.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. 

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Customer Support - Tickets background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.

This unique project is for tickets only. We are looking for friendly, empathetic team players that can show a keen interest in helping and going above and beyond for the customer.

Project Hours (All Times Pacific):12 am - 10 am, Monday-Sunday

Especially Seeking Availability:Monday, 10 am - 12 pmWednesday, 10 am - 12 pmThursday, 2 am - 3 am / 10 am - 12 pm Friday, 10 am - 12 pmSaturday, 7 am - 8 am

Hourly Rate:To be discussed during the interview

Commitment:10 hours per week90 days, as needed

Orientation Data:January 26, 2022Mix of self-paced and manager guided4 hours

Project Start Date:ASAP

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate - Discussed during your first interview
• Paid orientation

What We Are Looking For:

• A Customer Satisfaction mindset
• Experience with providing stellar customer support
• Has very strong written English communication skills
• The ability to adapt to workflow changes and processes
• A passion for travel
• The ability to be creative with their responses
• A strong and highly reliable internet connection
• Experience with Zendesk (a plus!)
• The flexibility to provide coverage and/or pick up additional hours
• Able to start orientation ASAP

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on the phone 

About Lark

Lark is the world's largest A.I. healthcare provider, servicing nearly 2 million patients living with or at risk of a chronic disease. Lark is a companion app on the user’s phone providing real-time coaching, guidance, and health insights to users. We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team! The Role

We are looking for a Health Technology Communications Analyst Intern to work with us over the summer. Someone who is innately curious about learning and is creative and thoughtful when interacting with our internal teams and building relationships.  You will be responsible for analyzing metrics on the success of Lark’s Customer Support user portal, developing a plan for improvement, implementing content improvements, and demonstrating the impact of your improvements by a noted improvement in the metrics analyzed at the start of the internship. What You’ll Do and Learn

• Talented and motivated Interns will be involved in delivering an extraordinary end user experience and help make a seamless experience for users on their health journey via our Customer Support user portal
• You’ll help Lark scale through improved efficiency of our end user support materials, resulting in greater enablement of end users to find answers to their questions
• Learn how to use Zendesk Explore to complete a quantitative evaluation of areas of success and improvement in Lark’s existing end user support documentation
• Develop a project plan to implement content improvements, with time for review by cross-functional Lark teams
• Rely heavily on clear written communication skills to draft/revise content on Lark’s Customer Support user portal, and requires translating technical steps into easily understood and actionable steps for our end users to enable self-service troubleshooting
• Overhauling the content of Lark’s Customer Support user portal, and demonstrating impact of the improved content against the metrics that were measured at the start of the internship
• Interns are expected to be highly motivated and self-driven as you will be expected to take ownership of deliverables, consult with Lark employees/managers to establish goals, review progress, and present solutions to leadership

What You’ll Need

• Interns need to be highly motivated and be ready to demonstrate a steep learning curve to get familiar with Lark’s technology stack, including Lark’s mobile application, Zendesk, Confluence, and Slack
• Requires out of the box thinking to develop innovative solutions
• Excellent written communication skills enabling you to explain complex technology concepts in a clear, concise, and easy to understand format
• Excellent analytical skills and the ability to translate metrics into actionable insights
• Ability to develop a project plan and hold yourself accountable to the project plan over the course of the internship We value our interns and go the extra mile to make sure you receive a learning experience that fits your career goals.  You will become extremely knowledgeable in the inner workings of the Lark team, and gain an understanding of the right tactics to combine your individual and team relationship skills in a professional setting. 
  Working at Lark
  Lark offers the option to work remotely in the United States. The company is headquartered in Mountain View, CA. Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply. #LI-MH1#LI-Remote#BI-Remote 

Location: Italy / Turkey or worldwide remote (Smart working / work from home)

Compensation: Based on previous experience and skills. Discretionary bonus based on personal and general business performance.

Your Role

As a Client Engagement Specialist, you will provide first rate customer support to users and also handle most aspects of payment operations. This entry level position is designed for crypto enthusiasts looking to enter the industry. Role requires English fluency. You must be willing to work evenings and weekends.

Your Activity

• Utilizing e-mails, responding to client requests regarding their purchase (explaining and answering questions about their order), digital asset transfers (looking at block explorers, answering questions about bitcoin and other crypto transactions), and other general questions on daily basis.
• Answer, analyze and map customers who have questions about CryptoRefills on 3rd party platforms.
• Striving to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible and making recommendations to the rest of the team to improve the system
  

Your Profile

• Strong written English communication skills (other languages are helpful)
• Crypto trading experience would be an asset, preferably on multiple platforms
• High output – metrics-based experience is helpful
• Able to make quick decisions autonomously
• Security and privacy focused
• Detail oriented
• Loves helping people
• Technical background a major plus
• Fluent in English on a professional level.

What we offer

• CryptoRefills is a start-up and as such has very limited resources. The work of every person from Intern to the CEO has impact on the overall success of the company. The first and most important thing we offer is being empowered and trusted in a role that has profound impacts on the quality of service we offer and on customer happiness, thus on the entire business.
• We will offer a salary package based on your experience and discretionary bonuses based on your success and on the success of the company.
• Based on your performance and the performance of the company you will have the opportunity to grow quickly into a role of great responsibility.
• You will also have the opportunity to learn on the field about the bitcoin and crypto universe, as well as work directly together with successful entrepreneurs and executives to see how a start-up is built.