POSTED July 29

Customer Support Representative at PeopleGoal

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

PeopleGoal is a game changer in the HR tech industry, trusted by more than 5,000 companies across the globe. We are growing at a ranging pace and looking for super-talented people to thrive together. If you want to work with a highly motivated and agile team, PeopleGoal is your place!

We are looking for a Customer Support Representative to act as a liaison, provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Providing first level contact and convey resolutions to customer issues
Properly escalating unresolved queries to the next level of support
Tracking, routing and redirecting problems to correct resources
Keep records of customer interactions, process customer accounts and file documents
Build sustainable relationships with customers through interactive communication

Proven customer support experience
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively

Generous holiday allowance
Flexible and remote working
Voluntary matched pension contributions

We are a team with diverse backgrounds that is not afraid to experiment and learn by trying. We aim to give every employee the opportunities that will allow them to develop professionally and succeed at their role today, and in their future careers.

Follow us on LinkedIn and stay-tuned with our latest developments!

PeopleGoal provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, pregnancy, childbirth and related medical conditions, genetic makeup, marital status, military service, or any other classification protected by applicable local laws. 

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