Customer Success Manager at MeetingPulse

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

About the Role

Our growing startup is looking for a Customer Account Manager. You will manage a number of customer accounts and ensure renewal of the accounts. You will work as part of a remote support team, communicate with our enterprise customers, and help improve the processes in supporting our complex product. You will collaborate closely with the sales and engineering teams to help deliver continued account growth. You will be responsible for maintaining customer relationships and the customer retention metric. This role is in US Eastern Time business hours.


  • Ensure customer account renwal
  • Lead the governance of team deliverables: SLA achievement, general ticket management, workflows and project delivery
  • Participate in the CS on-call rotation
  • Handle support escalations
  • Support continuous improvement of team processes, customer documentation and cross functional collaboration
  • Develop SLA model

Ideal candidate will have:

  • College degree in a relevant or related field
  • 3+ years of customer success experience with a proven track record of account management and revenue responsibility
  • Ambition to be on an excellent, hard-working team to help grow a startup
  • Excellent written and verbal communication and a proven ability to build effective relationships with colleagues and customers
  • Attention to detail with an excellent technical understanding of complex products
  • Working knowledge of Agile software development, ticket systems, CRM systems and Customer Service tools such as Intercom or similar
  • Experience working with supporting multiple customers in a SAAS environment
  • Experience with supporting video conferencing software a plus
  • Experience within the conference/events industry a plus

About us

MeetingPulse is on a mission to make meetings better. Our platform helps companies engage their meeting attendees and event audiences with powerful and flexible interactivity tools. We are passionate about making live, virtual, and hybrid events more effective for event producers as they adapt to the new world of remote and partially-remote participants. Whether it’s a gathering of 10 or 10,000 people coming together, inside those events, MeetingPulse enables “the meetings that count.”

InMoment Software, the company behind MeetingPulse, celebrates diversity of people and place. While we do business in English, our team lives in 10+ countries and speaks as many languages. Our remote-first culture helps everyone do their best work while enjoying the location that suits them best, or being able to change locations whenever they like. We collaborate using technology like Slack, Jira, gSuite, Zoom, Pipedrive, Figma, and more.

We offer:

  • Ability to work Fully-remote
  • $70 – $105k/year base + commissions
  • Occasionally travel for on-site meetings may need to be arranged
  • 401k plan
  • Health insurance – 50% of your insurance premium covered by stipend

At InMoment Software, we celebrate diversity and look forward to welcoming team members in all their equally awesome types of ethnicity, religion, age, citizenship, gender identity, sexual orientation, disability status, and individual qualities. 

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