360dialog is the leading global solution provider in the WhatsApp Business Ecosystem.

We are not only the Nr. 1 access provider, bringing the WhatsApp channel to more than 800 software solutions worldwide (serving more than 4 *10⁴ Clients). 360dialog is also pioneering and leading the Performance Marketing domain on WhatsApp by providing the first independent data platform to the Messaging Ecosystem, serving thousands of advertising clients already globally.

At 360dialog, we believe that successful Business Messaging requires a performance-driven data approach and solutions.

360dialog is the leading global solution provider in the WhatsApp Business Ecosystem.

We are not only the Nr. 1 access provider, bringing the WhatsApp channel to more than 800 software solutions worldwide (serving more than 4 10⁴ Clients). 360dialog is also pioneering and leading the *Performance Marketing domain on WhatsApp** by providing the first independent measurement solution to the Messaging Ecosystem, serving thousands of advertising clients already globally.

At 360dialog, we believe that successful Business Messaging requires a performance-driven data approach and solutions.

As a Customer Support Specialist - Brazil, you are expected to share your expertise with API users from Brazil and the world. We are looking for a digital native who is passionate about products and great customer service. By joining 360dialog’s CS Team, you will sign up for a roller-coaster ride in an emerging new market with exponential growth opportunities.

We’re now looking for outstandingly bright and passionate professionals who want to learn and get better every day to join our team and pursue our vision.

Your Role and Responsibilities

• Provide support to our customers using the company channels - tickets, chat, email and online meetings.
• Liaise with our L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support our partners and clients navigate the WhatsApp API ecosystem.
• Communicate with Meta representatives.

Requirements

Your profile

• Digital native: you are comfortable with everything digital, tech, web, mobile
• 2+ years experience in a customer support or technical role
• 2+ years of experience working with APIs, debugging applications, checking logs and testing
• You identify problems and show initiative in finding simple solutions together with your team
• You are fluent (or C3+) in English
• You are a native speaker or fluent in Brazilian Portuguese
• You pay attention to detail and can structure your own day-to-day tasks

Bonus skills

• Programming experience
• Experience with WhatsApp Business API and/or META Developer Tools
• More languages are always welcome!

Your Mindset:

We highly value people who are dedicated to growing with us, who do not get paralysed by complex problems and focus on continuous improvements and achievements.

We encourage you to think critically, solve problems creatively and choose to do what makes sense, always asking yourself what impact and value your actions and decisions have for the team and the company.

What matters to us is your independence and passionate commitment to software exploration. It's crucial that you possess the ability to manage yourself in a fully remote and global company and understand your own capabilities to work in an asynchronous way and at your optimal pace.

Benefits

Here’s an opportunity to shape a whole new industry in the conversational messaging business. You’ll be joining a team of experienced entrepreneurs running a bootstrapped company

• An innovative environment, where you will work with some of the best tech people on the planet
• Big opportunities to evolve and grow as part of the CS Academy
• Flexibility to chose your preferred location to work from, anywhere in the world (remote-only!)
• A competitive salary package in USD 

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.
At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.
As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.
Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat customers. You should have great communications skills with the ability to work with customers ranging from hospital administrators, practice directors, managers, staff, and other key stakeholders, and a proven track record for providing high levels of customer satisfaction.

Responsibilities
Primary point of contact for driving customer success
Support our customers and partners in their efforts to successfully use and operationalize Steer Health platforms
Work with sales to identify any renewal concerns or upsell opportunities
Collaborate and organize both customer personnel and in-house resources to troubleshoot and resolve issues
Perform customer onboarding, health checks, and proactively alert customers of any impending issues
Conduct quarterly business reviews for top accounts
Collect customer feedback and work with Product Management to preemptively solve product issues
Document interactions, paths to resolution, and successes for both customers and internal audiences
Develop materials and presentations for executive level training and reporting
Perform strategic analysis of customer portfolios for clients
Set follow-up actions and provide regular updates on the status of active issues to all stakeholders
Manage customers issues and satisfaction like a continuous project

Qualifications and Skills:
Bachelor's degree in Computer Science, Web Development, or related field (or equivalent work experience).
3-4 years of experience in WordPress development, with a strong portfolio demonstrating WordPress projects and customizations.
Prior experience with Healthcare SaaS is must
Proficiency in WordPress CMS, PHP, HTML, CSS, JavaScript/jQuery, and MySQL.
Solid understanding of responsive web design principles, SEO, and web performance optimization.
Experience with version control systems (e.g., Git) and familiarity with web hosting environments.
Strong problem-solving skills and the ability to work independently or as part of a team. 

About the Company: Jetpack Workflow is a leading B2B SaaS company serving the accounting and bookkeeping community. We help firms standardize, track and automate their processes allowing them to complete more work and prevent tasks from falling through the cracks. We help firm owners meet deadlines, track team progress, and grow their practice without worry.

Role Overview: At Jetpack Workflow we pride ourselves on our innovative approach and our dedication to customer satisfaction. As a Customer Success & Support Specialist, you will be a key member of our customer team, helping to ensure that our customers have a seamless and positive experience with our products and services. You will work closely with customers to resolve issues, provide information, and gather feedback to drive continuous improvement in our offerings. This role will report directly to our Customer Success Manager.

Responsibilities:

• Respond to customer inquiries and support requests via live chat and email
• Help customers navigate our products and services and resolve any technical issues
• Monitor customer accounts to ensure they are getting the most out of our offerings
• Assist in onboarding new customers, ensuring they are fully equipped to use our products effectively
• Collect and analyze customer feedback to contribute to product and service improvements
• Develop and maintain knowledge base articles
• Maintain and update AI support agent toolset
• Maintain a thorough understanding of our products and services to provide accurate information to customers

Requirements

• Bachelor’s degree or equivalent experience in a relevant field
• Strong interpersonal and communication skills, both verbal and written
• Basic technical proficiency and the ability to quickly learn new software
• Excellent problem-solving skills and a customer-centric attitude
• Experience in customer service or support is a plus
• 10% Travel

Benefits

Competitive salary and benefits package including:

• Great healthcare plans
• 401k match program
• YAY Days (get paid to take off and do something fun!)
• Unlimited PTO

Opportunities for professional growth and advancement

A dynamic, supportive, and collaborative work environment

Ownership of the company via options

Monthly internet stipend

Fully remote work environment

Consistent Monday through Friday work schedule (9a-5:30p EST)

Starting Salary: $55k - $65k 

Join an early-stage startup. Help unlock access to fair credit.

Join us as our third customer success hire! If you have experience providing exceptional customer support and account servicing, we'd love to chat. We're looking to hire someone who can continue meaningfully contributing to customer support and account servicing operations as our team grows.

About you:

You love providing great support to traditionally underserved customers

You're an independent go-getter and very self-motivated

You're comfortable working remotely

You've provided customer support and account servicing for fast-growing consumer credit products

You've worked at least 4 years in a professional customer support and/or account servicing role

What you'll do:

A little bit of everything! You'll be our third customer success hire, so you'll have input in a lot of long-term support and servicing decisions. You'll help establish the customer success foundation for the entire company.

Support our customers while scoping self-serve features and scaling servicing operations

Why you might be excited about us:

We're working to solve a massive societal problem

You'll be able to contribute efficiently, without bureaucracy, and with broad responsibility

If we can effectively solve a problem asynchronously, we do

We don't micromanage and will help you do great work

We care about you and will work to set you up for success in the future

Why you might not be excited about us:

We're a very small team

Projects and priorities tend to shift

There's still a lot to build 

Title: Associate Customer Support Representative

Location: Remote, USA

Type: Full-time

Workplace: hybrid

Category: Customer Success

JobDescription:

Who you are:

You have 2+ years of Customer Service experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience. Does this sound like you?

If so, keep reading and apply today!

What you’ll do:

• Effectively resolve customer inquiries in a considerate and timely manner via email, chat, and phone
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Make active contributions to help achieve team goals and successes
• Frontline support for customers and identify whether the customer request is related to user error, a bug, customer training, or a product feature

What you have:

• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a elegant and tactful way
• Strong communication and writing ability
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• Team player – works well with others in a collaborative environment
• Shift Requirements: Ability to begin shift at 6am ET
• [Nice to Have] Mortgage Industry Experience – Lock desk, Underwriting, Processor
• [Nice to Have] Technically Oriented – API, Postman, Kibana, JIRA, etc

Why join Polly?

• We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates
• We have an experienced leadership team that previously built large and impactful platforms
• Outstanding opportunity for professional growth and upward mobility
• Direct engagement with the decision makers and senior business leaders
• Competitive salaries
• 100% paid medical/vision/dental/disability/life insurance
• Flexible vacation
• Remote environment

Let’s get to know each other.

Polly is transforming the mortgage industry with its modern, data-driven capital markets ecosystem. Banks, credit unions, and mortgage lenders nationwide trust Polly’s revolutionary Product and Pricing Engine (PPE), Loan Trading Exchange, and actionable data and analytics to automate and optimize the entire capital markets value chain, helping their secondary teams operate faster, smarter, and more profitably. Polly was founded in 2019 by a seasoned team of technology and mortgage experts and is headquartered in San Francisco, California.

To learn more, follow Polly on LinkedIn or visit www.polly.io. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Location:  International, Anywhere; 100% Remote; Freelance

As a contractor with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs. We prioritize providing excellent customer service and empowering our contractors to succeed in their roles. 

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

 Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are able to work with contractors residing in Guatemala.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. 

Title: Remote Customer Service Representative – Arizona Schools

Location: United States

Type: Full Time

Workplace: remote

Category: Customer Service

JobDescription:

Position Overview:

When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!

What You’ll Do

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
• Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
• Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
• Set schedule during our operating hours between 10:30am – 7pm ET & 12:30pm – 9pm ET.
• Some rotational weekend availability required.
• Some holiday coverage may be required.

What You’ll Need to Succeed

• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• 2 years of Customer Service experience required.
• 1 year of call center support experience preferred.
• 1 year of technical support experience preferred.

Who You Are

• A positive, friendly, and approachable personality.
• Must handle obstacles with grace, accuracy, and urgency.
• Ability to remain calm under pressure.
• Ability to work independently.

What We Offer

• 401(k) matching.
• Health, Dental & Vision Insurance.
• 20 days of PTO.
• 9 paid holidays
• Paid 2-week training.
• Maternity leave.
• 2 perfect days a year.
• 3 floating holidays (prorated from when you start).
• Growth opportunity and career path (Ability to learn additional brands to earn a pay raise).
• Bonus incentives monthly and quarterly.
• Employee Assistance Program.
• Professional Education Coursework.
• Tuition Reimbursement.
   

Title: Senior Customer Service Representative

Location: TX-Austin; US Remote

JobDescription:

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Shift: Monday-Friday 8:30am-5:00pm EST

Remote Details: You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.

Qualifications

• 3-6 years of experience preferred
• High School Diploma, GED or technical certification in related field or equivalent experience preferred
• Experience with medical billing preferred
• Experience with insurance verification preferred
• Prior Call Center or Inbound Call experience preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $17.60/hr – $25.19/hr

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPa y
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
 

Customer Experience Analyst

United States

BizOps /

Full Time /

Remote

We are looking for a motivated Customer Experience Analyst who will be at the forefront of ensuring customer satisfaction by providing exceptional support and assistance to Torch users. This position will work with customers directly via various channels, including live chat, email, SMS, and phone as a product expert to educate and guide users for the most effective Torch experience. They will also serve as a liaison between customers and various internal teams, addressing inquiries, troubleshooting issues, and contributing to the continuous improvement of our platform based on customer feedback.

This role will be a client-facing role largely spent interfacing directly with users from dental practices to understand and resolve issues within the expectations of our high-standard KPIs that measure efficiency and quality of customer interactions.

The expected working hours for this role will be 9 AM – 6 PM Mountain Time (11 AM – 8 PM ET).

While you may not see it as a patient, dental practices are busier than ever and require more efficient ways to operate optimally. Torch helps them streamline their supplies and associated paperwork so they can have more resources to deliver better patient care. As Torch grows, one of our main priorities is making sure our customers see us as an essential part of their office operations with access to expert product support being a crucial factor in Torch’s value to them. Our CX Analysts will be an integral part of achieving this.

What we are looking for:

• Exceptional communication skills with ability to articulate ideas and complex information in a clear and concise manner
• A passion for understanding and solving user problems
• Detail-oriented problem solver and critical thinker
• Positive, proactive attitude with an ability to multitask and prioritize in a fast-paced environment
• Hands-on collaborator that works well in teams
• Interest in technology and software
• Ideally 0-2 years of customer-facing experience, previous customer service experience is a plus
• Experience with ticketing/CX Tools (Kustomer, Aircall, Zendesk, Intercom, Podium, etc.) and/or Excel/Google Sheets is a plus
• Experience related to the dental space or within an ordering platform is a plus

Why Torch:

• Collaborative, supportive, and high performing culture
• Health Benefits: medical and dental coverage with Aetna, One Medical
• 401k benefits with Slavic
• Unlimited and flexible paid time-off
• Maternity and Paternity leave
• Commuter benefits
• Structured training program to help you learn critical business skills
• Career planning with a focus on professional development
• Fully stocked pantry and fridge
• An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes
• Salary range is $50,000 – $60,000 

Location:  Philippines; 100% Remote

* * * This position is 100% remote from the Philippines * * *

VIPdesk Connect is a certified B-Corp, a women-owned US-based corporation, and a Best Workplace winner committed to delivering “more human” customer service. Our core values are central to how we do business and we have partnered with some of the world’s best iconic brands to provide virtual customer service solutions and provide an elevated customer experience.

As a remote Customer Service Representative, you’ll have the opportunity to use your experience and passion for customer care to deliver outstanding experiences to our client’s customers in the US and Canada through a variety of channels including phone, email, SMS, and chat. Your role is to handle all aspects of customer service with empathy, creativity, a problem-solving mindset, finding resolutions, and taking ownership of customer interactions using a variety of systems, tools, and resources.

* * * This position requires working from a secure home office 100% of the time. * * *

What You’ll Do

• Represent a diverse range of products and brands with expertise, positivity, and a can-do attitude
• Respond to customer inquiries and requests through phone, chat, SMS, and email with a focus on phone communication
• Address questions about orders, accounts, products, services, and website navigation assistance
• Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues and escalating complex problems to higher support levels when necessary
• Show excitement and appreciation for our client’s brands, conveying their mission and values
• Take ownership of customer issues, solve problems, and exceed expectations with sound judgment
• Attend training and participate in cross-training opportunities to enhance skills and knowledge
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their individual differences, supporting initiatives to promote diversity and inclusion in the workplace

What We’re Looking For

• 1+ years of customer service in a Business Process Outsourcing (BPO) or call center industry
• High school diploma or equivalent
• Strong communication skills in English (both written and oral fluency)
• Technical proficiency and knowledge to troubleshoot issues, with the ability to learn and adapt to new systems and software
• Working knowledge of Microsoft Office Suite
• Respectful, flexible, and open-minded when dealing with a wide range of people
• Proficiency in identifying customer needs, asking effective questions, and guiding conversations to resolution
• Open to learning and growth, receptive to coaching and feedback
• Ability and stamina for clear and engaging extended phone conversation for the duration of a scheduled shift.
• Adaptable, self-motivated, and disciplined to work independently in a performance-based team
• Attention to detail and commitment to meeting quality standards
• Accurately document customer interactions
• Successfully pass pre-employment background checks as permissible by local and country regulations
• Own a cell phone that can be used for Multi-factor Authentication (MFA)
• Due to the home-based nature of this job, the team member is required to have reliable internet connectivity, speed and bandwidth, and a secured home-office environment that meets VIPdesk Connect requirements

Preferred Qualifications

• Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk)
• Previous remote work experience

Work Schedule Requirements

• Must have availability to work from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with a 1-hour lunch break), and all throughout your shift, you are expected to receive calls, chats, and emails to assist customers. You may be required to work a 1-weekend day (Saturday or Sunday) each week. Schedule may change based on business needs.

Selected candidates will work in the Philippines under local payroll system and statutory benefits.

Who We Are

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness.

VIPdesk Connect is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. 

Customer Service Specialist

Job Location – US-United States

Category

Customer Service/Support

Overview

Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees.Do you want to work in an environment where the word “Team” really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for aRemotePart-TimeCustomer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience while having the benefit of working fromhome.

Benefits

• 401 (K) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)
• Propane Discounts

Responsibilities

• Works with customers on a daily basis to sustain and improve business relationships.
• Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
• Ensures accurate account setup, maintenance, and the closing of all customer account information.
• Handles all customer issues by following our customer complaint resolution policy.
• Performs soft collections for customers on credit hold or past due as well as some cash handling

Qualifications

• High School Diploma or equivalent
• 1+ years’ of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

PreferredRemoteQualifications:

• Windows 10 or higher operating system
• Computer must have 8GB of ram but preferably 16GB
• Hard wired to the modem is preferred
• Minimum cable, or DSL speeds of 100MB with 10MB upload speed
• The use of hotspots of any type are not stable, or suitable from any internet provider.
• Apple products can be utilized, but nothing lower than 14.0 (High Sierra OS).
• Use of dual monitors is preferred but not required. 

Title: Customer Service Supervisor – JR101762_47099288305_9-7698

Location: KS-Topeka

Job Description

Job Description
The Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.
Required Certificates and Licenses: None Required.

Residency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C.

Job Description:

The Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.

Over 20 years ago, Stride was founded to provide personalized learning – powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed – however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.

Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers – whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.

ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

• Identifies and documents work procedures, prioritize workflow and staffing resources, and communicate those strategies effectively to the team, senior management & multiple business units.
• Manages & reports on daily SFDC case load while looking for ways to improve SFDC and other key system Processes.
• Evaluates daily priorities and procedures while implementing new & existing return campaigns that target specific workflows.
• Develops new tools and resources to improve work efficiency, confirms all system processes are working appropriately and updates as needed.
• Performs replacement analysis making recommendations to both positively impact K12 and our agents.
• Manages third party mailing house vendor.
• Develops and manages agents’ success measurements and evaluates workflow metrics to conform to policies and procedures.
• Coordinates and manages computer return pilot programs as requested.
• Manages purchase orders and purchase requisitions for peripherals; manages peripheral inventory.
• Provides daily and weekly reports to senior management.
• Identifies forecasts, trends, obstacles, and opportunities that affect material and hardware reclamations.
• Constantly analyzing staffing, team dynamics for areas of improvement as well as business improvements suggested to decrease costs and raise collection efforts.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree or
• Three (3) year of experience in operations, enrollment, reclamations, or other relevant work OR
• Equivalent combination of education and experience
• Ability to clear required background check.

DESIRED QUALIFICATIONS:

• Management experience: coaching and motivating remote workforce, caseload management.
• Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.
• Ability to maintain a professional home office without distraction during our hours of operation.
• Attend virtual training via web cam.
• Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency, Salesforce.
• Ability to solve problems independently, quickly, thoroughly and to communicate resolutions.

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $46,269.75 – 74,031.60annually. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type
Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
To view full details and how to apply, please login or create a Job Seeker account 

Title: Customer Support Engineer

Location: Remote in the United States

Type: Full-Time

Workplace: remote

Category: Support

Job Description:

About Starburst

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!

About the Role

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service.

We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.

Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.

Working hours are 7am – 4pm EST.

As a Customer Support Engineer at Starburst you will:

• Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
• Contribute to our customer-facing self-serve knowledge base
• Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
• Enthusiastically participate in ongoing personal learning including active participation in team training and development
• Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

Some of the things we look for:

• Big Data (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security – Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

The base salary range for this US full-time position is $85,000 – $105,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.

Why build your career at Starburst?

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#BI-Remote #LI-Remote 

Customer Service Agent

Job Details

RemoteType

FullyRemote

Salary Range

$20.11 – $23.53 Hourly

Description

We LOVE that you are interested in learning more about this role and what makes Lovesac unique!

WHO we are?Here at Lovesac, our Lovesac Family is comprised of a diverse team who exemplify the following values:

• Core Values: Top Ambition, Willing to sweep floors, Grit
• Aspirational Values: Customer Centricity, Only A Players, Executional Excellence, Consciousness
• Table-Stakes Values: Positive, Passionate, Collaborative,Flexible, Self-starting, Self-aware, Candid, Empathetic, Inclusive, Insatiable Learners

We are committed to working and succeeding by incorporating our Guiding Principles into every aspect of our business:

We can all win together
We do as we say
Do less and do best
Were borrowing this earth from our children
Love matters

We Offer Our Full TimeAssociates:

• Paid Time Off & Holiday Pay
• Sales Incentive Program
• Inaugural Grant Equity Award
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings andFlexibleSpending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Associateswill be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesacs policy and plan documents.

Our Purpose:

At Lovesac, we are committed to bringing Total Comfort to millions of homes. That means having furniture that can evolve along with them as life unfolds.

From Sactionals, The Worlds Most Adaptable Couch, to Sacs, The Worlds Most Comfortable Seat, Lovesac products provide peace of mind where others cannot. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill, which is good for families and our environment.

What We Believe:

Love. It is the name we live up to. It is purposefully and meaningfully woven into every aspect of our business. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We seek to promote love and happiness with all that we do. #LoveMatters

The Role:

As our Customer Service Agent, you are responsible for supporting our retail, web and customer services by providing customer support to our online visitors via chat, phone and email. As a Customer Service Agent, you have a passion for the product and use your knowledge to sell, help and educate our customers. You are a proven salesdriverand strive to exceed goals.

Summary of Key Job Responsibilities:

• Responsible to meet or exceed all goals and key performance indicators (KPIs).
• Demonstrates competencies in customer focus, problem solving, relationship building influencing and results focus.
• Provides customer satisfaction within 24 hours through effectively and timely resolution of a variety of customer inquiries.
• Increases revenue through the execution of various sales initiatives.
• Uses resource documentation for reference and training tools provided to deliver exceptional customer service.
• Meets productivity and quality standards as outlined in your key performance indicators (KPIs).
• Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on Lovesac values and organizational requirements.
• Handles all customer service issues professionally capable of achieving a collaborative resolution.
• Able to identify issues and determine when to appropriately escalate.
• Assists the team and management with projects and tasks as needed.
• Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards.
• Acts with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
• Perform any other duties as requested by management

Requirements & Qualifications

• High School diploma required.
• Minimum of 1-year experience in a Call Center environment or comparable Customer Service experience.
• Must beflexibleto work various shifts as needed, including evening, holidays and weekends.
• Proficiency utilizing MSOffice utilizing Word, Excel; PowerPoint a plus, POS systems and experience w/NetSuite a plus.
• Capable and willing to learn new systems and processes.
• Able to prioritize with proven time management skills and adaptable to a changing business environment.
• Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
• Able to multitask and manage multiple projects simultaneously while meeting deadlines consistently.
• Ensure accuracy and provide correct information to customers to resolve issues and meet client expectations.
• Must have solid analytical and problem-solving skills.
• Able to thrive in a collaborative environment and work cross functionally throughout the organization and with external customers.
• Must be able to collaborate cross functionally with internal and external customers.
• Comply at all times with the standards, procedures and policies in the Lovesac Employee Handbook.
• Able to embrace change, manage responsibilities and create efficiencies.
• Continuous mindset of customer centricity todrivebusiness results and engagement with the brand.
• Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Able to move objects (including medium to large furniture items up to 25 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
• Consistent ability to work both remotely and report into Corporate Headquarters or designated showroom, as required and in accordance with Lovesac policies, CDC and State Guidelines.
• Must reside within 50 miles of a Lovesac Showroom location.
• Able totravelas required by the manager to out of town meetings and conferences using various forms of transportation.
• Must possess a strong work ethic and exemplify The Lovesac Values:

Lovesac Core Values
Audacious Dreamers
Willing to sweep the floors
Grit

Aspirational Values
Customer Centricity
Only A Players
Executional Excellence
Consciousness

Table-Stakes Values
Positivity
Flexibility
Inclusivity
Insatiable Learning
Passion
Collaboration
Empathy
Transparency 

Customer Support Specialist

Department

Customer Support

Employment Type

Full Time

Location

Remote

Workplace type

Fully remote

This is an incredible opportunity to join averyfast growing startup as one of the first few people on the Support Team.

This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiivs solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible.

The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.

Ideally you will have:

• 2+ years of working in a similar support role
• Prior experience working with Zendesk and other support tools
• Excellent customer relationship management skills
• Solid communication, listening, and writing skills
• Ability to problem solve and resolve client issues
• Strong organization skills: able to work independently with little direction when necessary
• Genuine excitement about scaling a nascent platform
• An ownership mentality
• Experience working at an email platform is a huge plus

What you will be responsible for

• Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
• Be available to potentially work nights, weekends, and holidays
• Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
• Work diligently to unblock and assist users to achieve their desired outcome
• Create and build thorough documentation and processes to assist both users and improve internal processes
• Contribute towards building a world-class support team

We’ll take care of you

• Competitive salary
• Stock Options
• Health, Dental, and Vision Insurance
• 401(k) employer match
• Unlimited PTO (mandatory 10 days per year minimum)
• Annual IRL Retreats
• Unlimited book budget
• Wellness Day Off each month 

Customer Success Associate (US – Fully Remote)

New York, New York

Permanent

USD60,000 – USD80,000 per year

Opportunity for growth and expansion in your career.

Flexible working environment.

About Our Client

Our client is a fast-growing generative AI start-up that has grown from 2 to 100+ employees in just four years. They raised over 100M to date and are actively expanding in the US.

Job Description

Key responsibilities include:

• Nurturing client relationships through calls and emails.
• Providing support and guidance to customers regarding their business plans and inquiries.
• Collaborating on projects to enhance the overall customer experience, including integrating AI technologies

The Successful Applicant

The successful candidate has experience working with Zendesk (or similar platforms), strong relationship building skills, and proactive problem-solving abilities.

What’s on Offer

This role offers competitive compensation, generous PTO, work from home support, employee perks platform and more! This is an exciting chance to join a growing company in the US.

Job summary

Sector Sales

Sub Sector Account Manager

Industry Technology & Telecoms

Location New York

Contract Type Permanent

Job Reference JN-042024-6395119
 

Title: Customer Service Representative

Xcel Solutions

Location: United States

Type: Full Time

Workplace: remote

Category: Customer Service

JobDescription:

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.

Position Overview:

When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!

What You’ll Do

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
• Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
• Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
• Set schedule during our operating hours between 9am – 5:30pm ET or 10:30am – 7pm ET.
• Some rotational weekend availability required.
• Some holiday coverage may be required.

What You’ll Need to Succeed

• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• 2 years of Customer Service experience required.
• 1 year of call center support experience preferred.
• 1 year of technical support experience preferred.

Who You Are

• A positive, friendly, and approachable personality.
• Must handle obstacles with grace, accuracy, and urgency.
• Ability to remain calm under pressure.
• Ability to work independently.

What We Offer

• 401(k) matching.
• Health, Dental & Vision Insurance.
• 20 days of PTO.
• 9 paid holidays
• Paid 2-week training.
• Maternity leave.
• 2 perfect days a year.
• 3 floating holidays (prorated from when you start).
• Growth opportunity and career path (Ability to learn additional brands to earn a pay raise).
• Bonus incentives monthly and quarterly.
• Employee Assistance Program.
• Professional Education Coursework.
• Tuition Reimbursement.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you’re excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn’t align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don’t hesitate to take the leap and apply today!

Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law. 

Title: Customer Care Advocate – (Tuesday – Saturday 10am-6:30pm CST)

Location: Remote US

JobDescription:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care…Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities:

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor’s Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What’s In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more!

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$17—$22 USD

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game. 

Title: Customer Support Specialist (Remote)

Location: US

JobDescription:

The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. These responsibilities include, but are not limited to

• Owning all emails, requests and questions that come through the support channel
• Assessing each issue and understanding where it should be escalated
• Customer Success Management (CSM) team for customer workflow issues
• Product (via Shortcut) for bug or software issues
• Performing minor maintenance and correction tasks within the Reconstruct platform
• Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues
• Assessing and triaging hardware issues that are sent through support
• Providing weekly updates to the Head of Customer Experience and Customer Success Management team on the following
• Number of tickets created
• Number of tickets closed
• Number of open tickets
• Provide beta testing for new features released by product
• Updating technical documentation as appropriate

Skills Required

• Excellent understanding of Zendesk
• Excellent technical writing skills
• Ability to manage and triage issues
• Strong communication skills
• Strong technical troubleshooting skills

This position will report to the Head of Customer Experience. There is no anticipated travel associated with this role. 

Title: Manager, Technical Customer Support

Location: Remote

Type: Full-time

Workplace: remote

Category: Team Love

JobDescription:

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We’re a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.

The Job

Omnidians Residential Operations Team is seeking a Manager,Technical Customer Support. If you are passionate about people engagement and creating a positive work environment for all operations employees, we are excited to meet you. We are looking for someone who is inspired to lead a team delivering outstanding customer experiences in technical customer support. You are curious about solving technical issues for customers while coaching and supporting your teams to their highest potential.

Our ideal candidate will be able to lead and inspire teams, developing goals that tie directly to department and Omnidian goals. You will drive high accountability across your direct reports and are a role model in this regard. You are excited to act independently, working cross functionally to identify new ways of doing things, and creating innovative and effective solutions to complex problems. You demonstrate an insatiable curiosity and eagerness to learn. You are an empathetic and caring leader, showing respect and understanding in all situations.

What Youll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things youll be doing:
• Model our Omnidian core values by coaching, providing feedback, and developmental opportunities to build effective teams.
• Oversee a team of technical support representatives, ensuring they are properly trained, motivated, and equipped to handle customer inquiries effectively.
• Assist with escalated customer issues and provide guidance to team members on complex technical problems.
• Track key performance indicators (KPIs) such as response times, resolution rates, customer satisfaction scores, and ensure the team meets or exceeds performance targets.
• Continuously refine support processes and procedures to enhance efficiency and effectiveness, implementing best practices to streamline workflows.
• Maintain a deep understanding of the company’s products or services, staying up-to-date with new features or updates, and ensuring the support team is adequately trained on them.
• Analyze customer feedback and support metrics to identify trends, pain points, and areas for improvement, and implement strategies to address them.
• Collaborate with other departments such as product development, sales, and marketing to communicate customer needs and feedback, and ensure a cohesive customer experience.
• Advocate for our customers within Omnidian, representing the voice of the customer and championing their needs in product development and decision-making processes.

Who You Are

• You are a leader who cares deeply about people, recognizing their potential and having the courage to develop this potential
• You are an analytical problem solver who is comfortable working in a growth stage company that is fast paced and learning to scale
• You are self-motivated and are not afraid to act independently and make quick decisions to deliver an outstanding client and customer experience
• You are passionate about working in a culture to empower others and are excited to become part of a growing start up.
• You excel in a fast-paced, dynamic environment, where priorities may shift and challenges may arise unexpectedly. You are flexible and adaptable to change.
• You have excellent verbal and written communication skills to effectively convey technical information to customers, team members, and other stakeholders.

Experience You’ll Need

• 5+ years managing successful teams
• 4+ years of solar experience, gaining In-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance. Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential.
• Proven experience in providing technical support or customer service. You should have a track record of resolving technical issues, answering customer inquiries, and providing guidance on system optimization and troubleshooting.

Experience That’s a Plus

• Process Improvement experience such as Lean
• Experience in the broader solar industry, specifically in PV and Storage technical support, field service network operations, installation or financial services
• NABCEP or similar solar technical certification
• Established track record of advancing DEI work in companies or communities

Work-Life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• The next role in this career track is Sr Manager, Technical Support
• Were a fast-growing startup, which means were constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means theres gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways youve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Midpoint: $85,000

Comprehensive Benefits: We’ve got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.

Performance Bonus: Up to 15%, because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.

Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.

Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.

Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.