POSTED June 17

Sr. Customer Support Executive - International Call Center Voice at VoicePlug

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Desired Candidates: Minimum 3 Years of Experience working in US Inbound Voice Process
(Note- Only Voice Based experience in US Call Center Domain Can Apply)

Region – North America
Shift Timings-** US Time Zone - Night Shift**
Notice Period – Immediate / 30 Days
Remuneration – As per Industry Standards
Location – Manila
Work Type – Remote

Job Role & Responsibilities:
• Responding to Customer Calls as per Standard Call Handling Procedures.
• Diligently documenting the Issues on knowledgebase tool.
• Creating appropriate records of calls on the in-house database management System and Daily Reports submitted at the end of shift.
• Responsible for escalating calls to reporting manager when assistance required.
• Making Outbound Calls as per the standard call handling procedure.
• Ensure drop calls reverted immediately.
• Provide resolution to customers’ requests as per the protocol of the company.
Key Skills:
• Any Graduates can apply.
• Working knowledge of MS Excel, Outlook, PowerPoint, and Word.
• Good Knowledge with Tools like confluence and G-suite is preferred.
• Strong knowledge of configuration management tools
• Strong communication and documentation skills
• An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail.
• Excellent judgment, analytical thinking, and problem-solving skills
• Ownership driven individual that possesses excellent time management.

Candidate applying needs to have laptop. 

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