POSTED Dec 14

Government Order Entry Coordinator - Remote at Johnson Controls

  • Data Entry
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Government Order Entry Coordinator - Remote - WD30133616337


What you will do

The order entry role will support the government team on entering and managing orders in SAP and SFDC.

How you will do it:

1. Order Processing

  • Order input in SAP (different order types)
  • Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)

2. Backorder monitoring and order management

  • Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
  • Maintenance of planned shipping days (delays, customer requests, etc)
  • Handle customer order cancellations (DOA)
  • Monitor call-off orders

3. Handling non-conformities and complaints

  • Issue internal complaint and RMA if required. (Salesforce/SAP)
  • Send customer receipt confirmation of complaint
  • Follow up and coordinate internally on solution and corrective actions
  • Inform customer about corrective actions or escalate/involve account manager
  • Action on solution and corrective actions
  • SAP and Salesforce credit-note procedures (DOA)

4. Enquiry handling

  • Handle customer questions on deliveries, delays, problems, etc.
  • Follow-up on pending basic quotes
  • Requests for government documentation (Buy American, GSI etc)

5. Customer care

  • Handle customer questions effectively and in a service-oriented manner
  • Follow up on actions requested in sales representatives call reports
  • Inform customers about changed delivery times and equivalent products

6. Filing & miscellaneous

  • Case management in Salesforce
  • Support debtor control on collecting accounts receivable
  • Keep customer details and price agreements up-to-date.
  • Collect, share and document leads, projects, competitor details

Qualifications


What we look for
Required Qualifications:

  • Bachelor’s degree preferred with 3-5 years related experience
  • Must be highly organized and be able to maintain reports and activity on expedited orders
  • Must have computer experience with Microsoft Office including Word, Excel and Outlook
  • Strong customer service orientation
  • SAP experience preferred
  • Salesforce experience preferred
  • Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding he/she from receiving the vaccine.

About Us:
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

Job Sales & Marketing

Primary LocationUS-WI-Marinette

Organization Bldg Technologies & Solutions 

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