POSTED Jan 14

Customer Support (Chat) - UK-based - German/English - Music Streaming at ModSquad

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Chat Customer Support! Do you have a Chat Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.

This massive project, supporting a very popular music streaming service, is growing AGAIN and looking for music-lovers that want to join our label. We are looking for Mods that are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive orientation program.

This project requires chat customer support in both German and English.

Hours/Schedule (all times PT):Orientation: Starts: January 19th or January 26th3 days, Wednesday - Friday, 6 am - 3 pm

Orientation Stage 215 days, Wednesday - Sunday (40 hours/week)8 am - 5 pmActively doing project tasks without KPIs1 week nesting in English2 weeks nesting in German

Orientation Stage 320 days, 40 hours/weekActively doing project tasks with KPIsRelease to Production: 25 hours/week (minimum)Production hours of operation: 8 am - 10 pm

Production Commitment:25 hours per week (15 of the hours during the weekend - Saturday & Sunday)90 days

Hourly Rate: to be discussed in interview

Qualified applicants will need to have language assessments in German and English, to ensure adequate proficiency.

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Ability to quickly identify any and all issues the customer may have
  • Ability to maintain high engagement with both the project and customers
  • Someone who wants to help the customer, not just move to the next one
  • Customer support professionals who are well versed in written customer support communication
  • Professional/business level proficiency in German and English languages

Workspace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
  • Quality headset
  • Quiet workspace to take calls
  • Willingness to install MSQ security software and 2FA app on phone 

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