Executive Assistant for Chief Business Officer

REMOTE

DAPPER LABS EXECUTIVE ADMINISTRATION

FULL-TIME

We’re looking for an impact-driven and focused Executive Assistant to be the lynchpin for our Chief Business Officer in our quest to deliver an industry-leading new technology product in the consumer software space.

The ideal candidate holds themselves to an extraordinarily high standard of performance and wants to be part of a team that has the same best-in-class expectations of themselves. You have experience supporting C-level executives and know how to move fast, prioritize ruthlessly, and love the satisfaction of accomplishing complicated tasks in collaboration with an amazing team.

What we’ll accomplish together:

• Maintain schedule and coordinate meetings, performing day-to-day administration of the office (i.e. maintain sensitive files, coordinating via slack, setup & agenda meetings, communicating with outside counsel)
• Screen and prioritize correspondence and contracts for review and/or signature by the CBO
• Schedule and execute operational controls for the Office of the CBO (i.e. leadership meetings and information sharing, team 1:1’s)
• Own the day-to-day workflow for the CBO and work with the team to prioritize and gain a holistic understanding of needs
• Serve as the primary contact and liaison, including a broad range of interactions with various stakeholders, Executive leadership, Board of Directors, outside counsel and all employees
• Manage special projects for the CBO
• Schedule and host visitors including planning meetings and creating itineraries, booking and coordinating travel, and planning team events
• Location is unimportant, but you must be willing to work in Pacific Time

A little about you:

• You have several years of professional experience working at a fast growth company, providing executive support to C-suite
• You thrive under pressure from multiple angles and enjoy working with passionate people
• Previous business administrative experience and demonstrated ability to communicate to all levels within an organization
• Writing skills sufficient to compose complex and executive level correspondences
• Experience working in a position in which composition of business correspondences was a major responsibility
• You are capable of applying your skills yourself, with a team, and across a variety of use cases
• You are hyper-organized
• We believe in processes and the power of planning, but you will often have to roll with the punches and prioritize the most impactful tasks on the fly

More about Dapper Labs:

Dapper Labs is the world’s first blockchain entertainment company. We are the creators of industry-leading experiences including CryptoKitties and NBA Top Shot, as well as Dapper Wallet the simplest way to manage your assets and use the blockchain. We are also the original developers behind Flow, a new decentralized blockchain designed from the ground up for scalability and ease of use.

Our mission at Dapper Labs is to make the world a more accessible and enjoyable place through consumer adoption of decentralized technologies.

We have raised over $600M from leading and notable investors including Andreessen Horowitz, Coatue, Union Square Ventures, Venrock, Google Ventures (GV), Samsung, and the founders of Dreamworks, Reddit, Coinbase, Zynga, and AngelList, among others. Dapper Labs’ current studio partners include the NBA and NBPA, the NFL-PA, Ubisoft, Warner Music, Turner, Dr. Seuss, Genies, and the UFC, as well as 100+ others. 

About the Role

We are hiring a 100% remote, friendly Customer Support Specialist to communicate with our members and help solve problems. The ideal candidate will have a friendly demeanor and 1-2 years of customer service or related experience with a strong desire to help others reach their full health potential. You will need to be tech-savvy. Access to a quiet work environment, an NFC-capable smartphone, and a computer with reliable internet access are required. If you are empathetic and enjoy working with people you should apply now! We are looking for someone who can work full-time.

What You'll Do:

• Respond to member queries timely and accurately using Intercom and Zendesk to provide technical support by troubleshooting software and or hardware issues, educating members on products and services, and making changes to member accounts
• Identify NutriSense member needs and help them to use specific in-app features
• Constantly maintain and deliver professional satisfaction
• Identify, address, and report malfunctions and incidences to the proper channels using quick and effective communication
• Follow up on any technical issues to ensure that the members' problems were resolved
• Report member feedback to the management and product teams
• Monitor member complaints on social media and reach out to provide assistance
• Complete administrative tasks such as database management by ensuring that member information is up to date
• Collaborate with other NutriSense staff members to create innovative ways of developing products, policies, procedures, and company culture

Required experience, skills, and abilities

• 1-2 years experience working in customer support or a similar CS role
• Experience using customer support software (Zendesk, Intercom, e-mail, or other instant messaging services)
• Excellent customer service and communication skills
• Ability to handle and prioritize multiple tasks
• Comfortable with smartphone apps and web-based applications
• Attention to quality and detail
• Experience using help desk software and remote support tools
• Understanding of CRM systems, or previous experience in database management
• Patience and empathy when handling tough cases
• Access to a computer and reliable internet (>50mbps)
• Full-time, flexible scheduling, evenings and weekends

*We would love it if you had any of the following!

• Bilingual
• Start-up and tech experience
• Previous experience in, or passion for, health and wellness fields

Who You Are:

• Owner and Leader: You take ownership of your projects and are driven to produce the highest quality of work. You meet deadlines and communicate roadblocks. You look for opportunities to add value and invest in the long-term.
• Strategic problem-solver: You come up with creative ideas to solve complex problems. When faced with obstacles, you are resourceful. You work quickly, learn, and iterate. You prefer progress to perfection, and prioritize action over analysis.
• Truth-seeker: You think independently. You love battle-testing ideas and listening to feedback. You're honest with yourself and willingly update your beliefs when you encounter new information.
• Excellent communicator: You communicate openly, directly, and efficiently. You first work to understand by taking the time to listen and ask questions. You speak your opinions and offer constructive feedback. You're not afraid of difficult conversations.
• Achiever: You value a job well done. You strive to perform at your best and encourage your teammates to do the same. You're committed to your peers and the company's success.

About NutriSense

NutriSense is a VC-backed tech-forward platform focused on improving metabolic health. We empower members to discover and reach their health potential by tracking key metabolic markers in real-time. We leverage powerful hardware (CGM), software, and a team of expert dietitians to enable lasting behavior change. We provide the tools and support our members' needs to make smarter food and lifestyle decisions.

Our Team
Our fully-remote, global team currently consists of founders of acquired companies, management consultants, former Amazon engineers, Olympic swimmers, JD/MBAs, MD/MBAs, former teachers, and more. Our company culture was built around a a tireless pursuit to be the best at what we do, disrupt the traditional healthcare system, and leverage science to help people achieve their health goals. We're entrepreneurial and focused: tackling problems head on without ego. We communicate with empathy. We speak directly, listen thoughtfully, and ask questions. We thrive with continuous feedback and celebrate successes.

Benefits
As a start-up, the top benefit of working at NutriSense is the career growth opportunities. Because we are fully remote, you're welcome to work from wherever in the world that you want, as long as you're willing and able to work on the time-zone that aligns with your role. NutriSense offers unlimited paid-time off (with 1-week minimum) for all employees, and medical, dental, and vision insurance to all US-based full-time employees. Employees have the option to enroll in life insurance and 401k programs as well. Although we are still early stage, we are always seeking ways to invest in the long-term health, wellness, and continued education of our employees.

NutriSense has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply. 

About the Role

Our growing startup is looking for a Customer Account Manager. You will manage a number of customer accounts and ensure renewal of the accounts. You will work as part of a remote support team, communicate with our enterprise customers, and help improve the processes in supporting our complex product. You will collaborate closely with the sales and engineering teams to help deliver continued account growth. You will be responsible for maintaining customer relationships and the customer retention metric. This role is in US Eastern Time business hours.

Responsibilities

• Ensure customer account renwal
• Lead the governance of team deliverables: SLA achievement, general ticket management, workflows and project delivery
• Participate in the CS on-call rotation
• Handle support escalations
• Support continuous improvement of team processes, customer documentation and cross functional collaboration
• Develop SLA model

Ideal candidate will have:

• College degree in a relevant or related field
• 3+ years of customer success experience with a proven track record of account management and revenue responsibility
• Ambition to be on an excellent, hard-working team to help grow a startup
• Excellent written and verbal communication and a proven ability to build effective relationships with colleagues and customers
• Attention to detail with an excellent technical understanding of complex products
• Working knowledge of Agile software development, ticket systems, CRM systems and Customer Service tools such as Intercom or similar
• Experience working with supporting multiple customers in a SAAS environment
• Experience with supporting video conferencing software a plus
• Experience within the conference/events industry a plus

About us

MeetingPulse is on a mission to make meetings better. Our platform helps companies engage their meeting attendees and event audiences with powerful and flexible interactivity tools. We are passionate about making live, virtual, and hybrid events more effective for event producers as they adapt to the new world of remote and partially-remote participants. Whether it’s a gathering of 10 or 10,000 people coming together, inside those events, MeetingPulse enables “the meetings that count.”

InMoment Software, the company behind MeetingPulse, celebrates diversity of people and place. While we do business in English, our team lives in 10+ countries and speaks as many languages. Our remote-first culture helps everyone do their best work while enjoying the location that suits them best, or being able to change locations whenever they like. We collaborate using technology like Slack, Jira, gSuite, Zoom, Pipedrive, Figma, and more.

We offer:

• Ability to work Fully-remote
• $70 – $105k/year base + commissions
• Occasionally travel for on-site meetings may need to be arranged
• 401k plan
• Health insurance – 50% of your insurance premium covered by stipend

At InMoment Software, we celebrate diversity and look forward to welcoming team members in all their equally awesome types of ethnicity, religion, age, citizenship, gender identity, sexual orientation, disability status, and individual qualities. 

About the Position

Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? We are seeking a Customer Support Representative to assist Customers and Revvers with questions and technical issues while providing a world-class customer experience.

This role will report to a Customer Support Team Lead. As a member of the Customer Support team, you will be responsible for Answering Phone Calls, Taking Chats and Responding to Emails.

Your duties will include:

• Skillfully communicating with customers while providing an unrivaled experience through phone, chat and email
• Skillfully communicating with freelancers while providing an extraordinary experience through email
• Work seamlessly across all Rev services to resolve issues large and small
• Review and process incoming orders for our various service offerings
• Collaborate with the support team while maintaining our core values and meeting goals
• Promote a helpful, happy attitude with both customers and your team members

Qualifications

• 1+ years sales and/or customer support experience
• You are tech-savvy. You are the person your family calls for help when their computer goes wonky and you do so with patience and compassion. You can easily troubleshoot basic issues.
• You have excellent written communication skills. When you write, words flow like butter and people are impressed by your well-thought-out prose.
• You have rare people skills which allow you to get out in front of problems and proactively help with potential troubles.

#LI-REMOTE 

Title: Director of Customer Support

Location: Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About the Role:

Clipboard Health is looking for a data-driven and creative Director of Customer Support to help our customers find even more value and play a critical role in the achievement of our retention and expansion goals. This individual will create and implement processes to drive improvements in support agent productivity and quality, ensure team compliance with company policies, and be obsessed with improving customer satisfaction.

Responsibilities include:

• Manage a team of managers responsible for customer interactions, ensuring that our teams are meeting key performance indicators that deliver the best customer experience and productivity.
• Working closely with other departmental leaders, develop programs and processes for improving agent productivity, first response times, and resolution times.
• Analyze contact center metrics around agent performance and trends to identify improvement areas for the team.
• Track call and ticket drivers and help create ways to reduce those drivers through product enhancements, self-help tools, and proactive communication.
• Leverage cutting-edge technologies to drive a better customer support experience.

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You’re self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly.
• Extreme Curiosity: you ask “why” 3-5 times in a row for the same problem and are excited to tap into your inner archaeologist — digging and digging and not being satisfied until you truly understand the root cause.
• Excellent analytical thinker who can deliver actionable recommendations; analyze various communication channels and develop metrics to track success.
• Execution leader: Execute on the fundamentals, and act creatively to improve the customer experience.
• Comfortable with Experimenting: Use data-driven decision-making and sound business judgment to run tests and improve our customer experience.
• Action oriented: You can translate high-level goals into applicable plans.
• Ability to multitask, manage cases, and carry out meaningful projects with limited oversight.

Qualifications:

• 5+ years of direct management experience (you were a manager of managers), hiring, developing, and retaining top talent.
• 7+ years of customer support / success experience.
• Someone passionate and knowledgeable about customer experience and support, with a global mindset and empathy for our nurses and facilities.
• Proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a fast-moving and complex environment.
• Experience with help desk technologies (ie Zendesk).
• Bonus points if you have had experience with or an understanding of a labor marketplace business.

Benefits:

• Do great work that matters, in healthcare, for customers who could use your help.
• Zero commute. Work from wherever you are, globally (but on or around US Pacific Time hours).
• The sky’s the limit – build amazing things and move at the speed of your thinking. 

REMOTE – Customer Service Rep

Job Category: Contact Center

Requisition Number: REMOT001156

Full-Time

Locations

Remote

United States

Description

Hiring contact center agents from September through December

We offer different schedules, onsite in Richmond VA and Madison VA AND REMOTE opportunity!

$15/h + Commission and incentives offered all season!

Plow & Hearth is hiring seasonal associates who have a passion for providing an exceptional experience to our customers!

Seasonal Contact Center Agents are responsible for managing inbound sales and service calls and providing outstanding customer service of a professional level. In this role agents will be the voice of the Company. We are looking for agents who go above and beyond the Call and make every conversation count!

What You’ll Love:

• Being part of an innovation-driven organization that is growing and taking care of business through catalog, web orders and retail stores!
• Commission and incentives offered all season
• Work with talented and dedicated teams which live by our C.L.E.A.R values
• Generous employee perks, discounts and rewards!

What You’ll Do:

• Serve some of the best customers on the planet
• Supports the customer experience by accurately placing orders, and effectively answering inquiries regarding services, product availability, features and benefits, pricing, promotions, policies, procedures, refunds, replacements, returns and exchanges, etc.
• Remains flexible to changing communication types, volume and labor requirements.
• Supports the Contact Center values, mission, goals and objectives.
• Get your foot in the door for advanced opportunities; we promote from within
• Gain skills, knowledge, and enhance and build your resume at our best-in-class organization

What We’re Looking for:

• Customer Service or call center experience preferred
• Intermediate to advanced knowledge of Microsoft Office Suite
• Excellent verbal and written communication skills
• Excellent listening, interpersonal and organizational skills
• Exceptional attendance with flexible availability across all operational hours

Who We Are:

Founded as a small country store in 1980, Plow & Hearth has grown into a leading retailer of products for the home, hearth, yard, and garden. Over the past 40 years, Plow & Hearth has evolved into a multi-million dollar retailer whose products cover indoor and outdoor rooms, gardens, pets, personal comfort and care, safety and emergencies, weather instruments, storage solutions, and gifts. We attribute our success to these principles that include honesty, integrity and most importantly, our commitment to customer service.

We offer full-time day shift opportunities. Currently looking to fill various shifts. The responsibilities outlined in this position are a snapshot for the general duties of the position and are not exhaustive of all duties required for this position. Plow & Hearth is an equal opportunity employer. 

About Accountable:
Freelancers have now the opportunity to do their taxes in a simple way - without filling out heavy forms. Our goal is to shape the future of self-determined working. Behind the name Accountable you will find an international team, that works with lots of passion and joy for the vision of the company, supported by well-known Investors.

We want a product that is easy and practical to use through modern UX/UI plus excellent customer support.

We will make taxes and accounting straightforward for 200,000 self-employed across 5 European markets by 2025.

The role of Customer Success is to make sure our users have a flawless experience in the product.

Content of the job:
Operational activities (66% of the time)
Being the “app & tax coach” for Accountable users, provide support in direct interaction with our users (chat, mail, calls)
User onboarding and guidance in the product with 1-1 info calls and democalls
Reporting and definition of action plans based on user feedbacks
Projects (33% of the time)
Conversion to paid actions (e.g. outbound emails, outbound call campaigns, price increase)
UX gains projects (e.g. segmented onboarding, accountants onboarding)

Requirements:
You are a Native German speaker and are also proficient in English
You are based in or near Berlin
You are highly motivated by new challenges, and eager to learn
You are rigorous and quality driven
You have excellent interpersonal skills, a strong sense of customer service and a real power of conviction.
You are down-to-earth, hands-on, and don’t hesitate to take pragmatic actions in order to reach your objectives
You like autonomy and can work alone or in team
Financial background is a plus but not mandatory

What we offer in this position:
Responsibilities: ‘Customer Success Officer’ in direct collaboration with the founders
Opportunity to help self-employed professionals with one of their major pains and shape one of the most exciting European startups (total of +8M funding)
Location: Berlin and/or Brussels
Competitive salary to your current comp + 20% in stock options on top
Contract period: indefinite
Perspective: Further development in the team according to your passion and strengths

You think you will be a good fit for us, and you want to join us on our mission? Apply now!
We do not hire CV ́s- we hire real people. If your background is different but still think you would be the perfect fit for us- get in touch with us ! 

About Us 🌎

EcoCart is a sustainability software that calculates e-commerce brands' ecological footprints through machine learning and then enables them or their customers to offset the emissions of their orders through front-end experiences. We are backed by top VCs, executives from Facebook, Affirm, & Klaviyo, and by top-tier e-commerce founders of Chubbies, Blue Bottle Coffee, BarkBox, & Felix Gray.

We are a 30-person, remote-first company looking for people who are motivated by being part of a team building products that will help change the world. We’re growing quickly, and want you to grow with us - Join us in our mission to make the fight against climate change easy, accessible, and affordable for everyone!

Our ideal candidate 🤩

An “e-commerce obsessed” self-starter who enjoys working in a collaborative, dynamic and fast-paced environment, who shares our customer obsession and ambition to make every online order carbon neutral. We are looking for someone who gets excited by the opportunity to make an outsized impact by selling creative products that are helping save the world. We are growing quickly and we want you to grow with us!

Salary Range: $18-$21/hour
*Range may vary based on local market rate

In this role you will 💻

• Delight merchants and partners with a world-class support and onboarding experience, including day-to-day customer interactions across video calls, emails, and chat
• Provide training and communication on EcoCart product updates to EcoCart merchants
• Share and execute best practices with EcoCart merchants on how to best optimize EcoCart to grow their e-commerce business on a regular basis
• Provide feedback and insights from EcoCart merchants to product, engineering, sales, marketing, customer support, and other key stakeholders at EcoCart
• Improve existing and create new documentation and learning materials to support our customers who prefer a self-serve approach
• Building a venture-scale company from the ground up directly with founders

We are looking for 🔍

• A hustler. Someone who embodies the phrase: if there’s a will, there’s a way
• 1+ year(s) of experience working in customer support or success for a SaaS company
• Technical acumen, i.e. ability to understand merchants’ e-commerce ecosystem
• Ability to identify blockers, proactively find solutions, and communicate effectively
• Ability to learn quickly and work autonomously
• Someone who truly believes in our mission to make fighting climate change easy, accessible, and affordable for everyone

Benefits 🎉

-Series A Equity
-Unlimited PTO
-Flexible hours
-Remote-first environment
-Best-of-the-best options for medical, dental, & vision insurance
-401(k)
-Mental health benefits
-Life insurance
-Periodic days of rest, where the entire company enjoys a day off!
-Proactive, collaborative company culture with a shared vision for climate impact! 

About Ticombo GmbH

Our mission is to change how fans experience buying tickets for their favorite live events. Ticombo is the first Ticket Marketplace where Organizers, Resellers and Fans can buy and sell tickets in a fair, easy and secure way. With a growing team of more than 10 business and technology rockstars at the heart of Berlin, we are working very hard to build a fair, easy and secure ticket platform for fans all around the world.

We want to be the first true C2C marketplace where users can buy and sell tickets in an efficient and transparent way, whether they are sold out or not, whether big or small events, run by professional artists or private people.

By stepping out of the transaction and allowing our users to interact with each other, Ticombo makes the whole process more efficient while creating a better experience for our users.

Responsibilities:

• Handle requests from customers, as well as internal departments & other stakeholders;
• Handle customer's initial verification by considering, requesting and processing verification documents;
• Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems;
• Provide high-quality service to achieve and uplift customer satisfaction and establish a long-term business relationship;
• Provide support to management and take ownership to drive process and service enhancement;
• Keep the team abreast of the changes in the latest operational guidelines and policies.

Requirements:

You will know we want to hear from you if you have:

• High proficiency in English (minimum C1 level of the CEFR);
• Ability to work on shifts (coverage from 9 AM to 6 PM);
• Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook etc.; working knowledge of Zendesk, Intercom or Slack is a plus;
• Excellent customer service mindset and attitude to follow through and respond to problems/requests proactively and effectively;
• Attention to detail. You are a self-motivated and independent fast learner, not afraid but excited from often changes;
• Good interpersonal, problem-solving and analytical skills;
• Proficiency in MS Office;
• Any additional languages are a plus.

If you meet the requirements above and feel ready to dive into our challenging dynamics, by joining the the team on a permanent contract basis, we are looking forward to receiving your CV in English by applying below.

Only shortlisted candidates will be contacted with information on the next steps of our application process. 

Fully remote.

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback; and
• Contributing to maintaining a high NPS (currently at 86!).

Requirements

Person Specification

• Customer support experience (Intercom, Crisp, Zendesk, etc.)
• Experience automating support processes
• Great understanding of on-boarding and conversion rate optimization (CRO) techniques
• Entrepreneurial minded
• Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
• Native-level English speaker

Bonus Points

• Previous experience working for a marketplace and/or in a creative industry
• Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
• A good dose of ambition, a willingness to learn, and a great sense of humor

Benefits

• Work from home;
• Paid paternal and maternal leave;
• Reedski, our annual ski trip. 

Who We Need
This is a full time, remote position. We’re in need of a customer support specialist who can help troubleshoot and debug issues within the customer-facing aspect of our app on Shopify stores (on plans ranging from basic to Plus) and resolve tickets representing user-generated technical requests. You should have a solid understanding of how the Shopify back-end works.

Skills required

• Self-starter with strong analytical, problem-solving and troubleshooting skills
• The ability to communicate technical information in an accessible manner to non-technical customers
• Excellent interpersonal skills with the ability to work in a team environment, be flexible, multitask, operate with little direct supervision, and meet deadlines
• A solid understanding of how Shopify templates and the Shopify ecosystem work
• Experience with tech support
• Strong written and oral communication skills in English
• A process improvement mindset
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Customer-service focus

Nice-to-Haves

• Experience with Asana and Hubspot
• Some Social Impact work or passion to work on world-changing ideas
• Proficiency in JavaScript
• A general understanding of REST API principles

We’re ideally looking for an L.A.-based candidate to come in once a week to our Santa Monica office, although we’re open to a remote candidate depending on your experience. Looking for the right person to join our team ASAP. We are a growing team and this position has the opportunity to grow and transition to a customer success management role. 

Customer Experience Associate, Escalations

Remote

Full Time

Sales and Customer Service

Mid Level

Customer Experience Associate, Escalations Brilliant Earth

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!

Everyone at Brilliant Earth has a voice we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

About the role:

Our Customer Experience team is dedicated to providing an exceptional experience for every Brilliant Earth customer. The Customer Experience Associate, Resolutions, will be responsible for finding solutions for customers who are requesting additional assistance beyond the scope of our Customer Experience, Sales team. You will act as both a customer and Brilliant Earth brand advocate, working to craft creative solutions to ensure every client receives a luxury experience, above and beyond their expectations. As a member of this team, you will work cross-functionally with our Customer Experience and Operations teams in order to achieve solutions for escalated customer inquiries. You will share your learnings from customer interactions with cross functional partners, including senior leaders across the organization, for continuous improvement of our customer experience and operational processes. As a member of this team, you will be able to share in the happiest moments in our customers’ lives and have a clear impact on our company growth.

The ideal candidate for this role can work a Sunday – Thursday schedule.

What you’ll do:

• Provide solution-oriented service to Brilliant Earth customers, with a focus on exceptional luxury experiences
• Actively respond to customers who have requested to escalate an issue or speak with a manager, via email and phone communication channels
• Creatively resolve problems, working collaboratively with cross-functional partners
• Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding to escalated customer inquiries
• Utilize sales and customer service strategies, and forward-thinking problem-solving techniques to assist and guide customers toward appropriate solutions
• Proactively manage review sites, including working to uphold strong ratings on public review sites, such as Yelp.
• Coach sales associates through escalated customer situations, to ensure that the team is using appropriate strategies to solve customer issues
• Contribute FAQs and scripts to our Sales Knowledge Base, in order to streamline solutions to commonly occurring issues
• Recommend changes to polices, processes, and customer communication that you believe will improve the customer experience, acting as a customer advocate with cross-functional partners
• Maintain demonstrated responsibility and accountability for meeting individual and team goals in a metrics and goals focused environment.

You’re a great candidate if you have:

• A Bachelor’s degree or equivalent, preferred
• 3 5 years of experience in an escalations- or resolutions-focused customer facing role
• Robust customer service skills and experience working in an ecommerce or retail environment
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Ability to creatively problem solve, while adhering to company policy and procedure
• A focus on data-driven solutions and working cross-functionally toward continuous improvement
• Excellent, professional verbal and written communication
• Strong attention to detail
• Robust computer and systems skills experience with a CRM system or customer focused channel software system required, Microsoft Excel skills preferred
• An ability to adhere to and implement security policies and procedures regarding high value products
• Ability to think critically and adapt quickly in a flexible work environment
• Exceptional time management skills and accountability
• A team-oriented mindset with an ability to work collaboratively
• An eager to learn attitude and desire to grow in a dynamic work environment
• An interest in socially and environmentally responsible organizations and products

What We Offer:

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:

• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match.
• Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering 

Customer Support Representative

Location: US National – Remote

The Role:

At Newsela, Customer Support Representatives (CSRs) are the face of the company and the voice of the customer. In this role, you will execute both of these critical functions by being the frontline support for end-users, helping them to navigate Newsela, clearing confusion on site tasks, and alleviating frustration for user pain points. You’ll also lead the charge in collecting information and trends from the user experience, and using it to influence product, implementation, and integrations. You’ll use a state of the art customer relationship management tool that enables you to document the customer’s interaction and follow the journey from start to finish, no matter the issue/question type, timeframe, or contact preference. Reporting to the Manager of Customer Support, you’ll adopt a customer-first attitude as a Newsela frontline product expert and advocate for providing best-in-class support in all of our internal process and tools adoption.

Why You’ll Love This Role:

As part of our Customer Support team, you’ll have a front seat view into the direct impact the level of engagement Newsela products create in classrooms. You will speak with real-world educators from all over the United States who are passionate about their student’s learning abilities and who are empowered by the guidance provided by YOU on each and every contact. In addition to the fulfillment of having direct and immediate impact on classrooms all over the country, you will appreciate the continuous and encouraged professional learning and development opportunities and the culture of inclusion and belonging made priority and supported by things such as Newsela’s Inclusion Council, Affinity Groups, and programs that reduce bias in recruiting and onboarding.

Why We’ll Love You:

You have 2+ years of experience in a customer support function, with demonstrated success in meeting or exceeding general support KPI targets and goals, ensuring best-in-class experience is delivered during customer interactions. You’re able to easily isolate issues and provide technical or navigational guidance to customers to achieve resolution. You are excited to learn about edtech platforms and how they work with Newsela products to best support Newsela users and provide the most fluent user experience possible, and are passionate about contributing to the impact of learners.

Your ability to have the right balance of empathy with customers while exuding urgency in resolving their issue will speak volumes to the overall mission of Customer Support and Newsela as a company. You will not shy away from complex technical issues. Instead you will challenge yourself to locate an answer, and challenge your peers, teammates. and leadership to consider product or process improvements as the voice of the customer. On top of your Customer Support experience, you’re punctual, accountable, a quick learner, and detail oriented. 

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)


Want to help the best podcasts in the world transform their business? Great! We’re looking for a Customer Success Lead for Supercast. 

We’re on a mission to help podcasters build immense value through premium subscriptions, to connect listeners with more of what they love, and to transform the way the industry thinks about the business potential of a podcast.

And that’s where you come in.

Reporting to the CEO, you will lead Customer Success for Supercast, responsible for ensuring the success of each of our podcasters. You’ll have the mandate to determine what’s working, throw out what isn’t, and design a system that best serves new and existing customers.

The foundation is set, with fully trained customer support reps and foundational tools & processes in place. You’ll build on this to drive even more value to podcasters, by onboarding them effectively, helping them launch and guiding them to transform the future of their podcast business through Supercast.

What you will do

• Manage 2 customer support reps and taking overall ownership for a first-class customer and listener support experience
• Lead by example by taking a hands-on approach, demonstrating to your reports what best-in-class looks like in terms of both effectiveness and client communication.
• Onboard VIP podcasters by listening to their requirements, guiding them through a personalized launch plan and removing friction and ambiguity wherever possible.
• Solve technical questions, with assistance from other team members, including those on topics like plugins, embeds, and API & zapier integrations.
• Collaborate with the sales team to ensure that priority customers have a smooth transition from sales to onboarding.
• Be the customer champion, liaising with internal teams to ensure a great customer experience and sharing insights that will make our product even better.
• Act as the growth partner to VIP podcasters, a key person on their team who maximizes their earnings by proactively suggestions ways to make things better.
• Build internal processes and content to ensure our customer onboarding and support are continually improving.

We’re looking for

• Deep experience in customer success, account management or project implementation. Previous management experience is not required, however you’re already a leader when it comes to pushing support processes forward.
• A passion for helping others succeed
• A relentless drive to improve the customer experience, defining and refining customer success best practices. 
• A high level of tech-savvy (e.g. Gmail, Spotify, Helpscout, Hubspot, Notion)
• A consultative approach, naturally asking thoughtful questions to determine the best solution.
• Excellent written and communication skills, with a knack for explaining technical things with grandma-level-complexity.

These things would be a big plus, but we think you could also learn them on the job:

• Experience with membership or subscription services (e.g. Patreon)
• Experience with content marketing and copywriting
• A strong understanding of common tech stack tools to sell online, such as email marketing, product launch strategies, CRMs, website platforms etc.
• Experience with podcasting, or the wider creator economy (e.g. YouTube, Teachable, Thinkific)

Why you'll love working at Supercast

• You’ll get to be at the heart of a movement that empowers podcasters to earn money directly from their fans.
• We're a mission-led team that cares deeply about the customers that we serve, the way we build a product and a passionate team culture where we can do our best work together.
• You’ll get to work for a remote-first company with current team members across North America. (Your primary work window should be within 3 hours of Pacific Standard Time.)
• As well as a competitive salary you’ll receive all the equipment you need to do a great job, full medical/dental benefits, unlimited paid vacation and exercise reimbursements to stay fit. 
• You’ll receive stock options to share in the future success of our company.
• We're well funded, have incredible investors & advisors and are backed by Tiny, a diverse family of companies that prides itself on crafting well-designed, wonderful internet experiences. 

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Flight builds remote-first customer experience teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs.

We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.

‍

We’re looking for team leads who share our values of service, inclusion, trust, and cooperation and who are excited about supporting a team to provide top-notch service to our clients and their customers.


What you'll do

• Manage the day-to-day operations of your team and ensure that your group meets productivity and quality targets
• Be the expert in your client’s company and support philosophy and the go-to resource for teammates in order to guide them toward excellent execution that exceeds client expectations
• Serve as the primary representative of your team to your client and represent Flight in a professional and friendly manner; conduct weekly team meetings and coordinate communication around new initiatives or customer issues
• Coach and mentor the individuals on your team and contribute to a supportive and growth-oriented environment
• Advise on and directly handle customer escalations via live chat, email, and/or phone to help your team provide resolution for customers
• Oversee your queues and allocate team focus as needed to ensure balanced coverage and meet SLAs
• Manage team schedule, ensure complete and timely coverage of shifts, and facilitate requests for schedule changes or days off
• Evaluate workflows and policies to recommend improvements and increase client, customer, and team satisfaction
• Troubleshoot and improve your team’s stack of tools

What we look for

• Prior customer support management experience
• Demonstrated ability to inspire and develop individual teammates, particularly in a remote-first environment
• Excellent verbal and written communications skills in English (additional languages are a plus!)
• A high level of empathy and emotional intelligence 
• Ability to be independent and work with minimal supervision, while also being a collaborative team player
• Proficiency with customer support software
• Proactive and adept with giving and receiving constructive feedback

What we offer

• A flexible, remote work environment
• Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
• Learning and development programs so you can keep growing your skills and career
• Early stage startup with lots of opportunity for ownership and impact
• Paid time off

We are an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. 

Time zones: EST (UTC -5), CST (UTC -6)

Localize is looking for a proactive and enthusiastic Customer Success Manager to join our growing, US-based remote team. Our company has product-market fit (600+ customers) and is now looking to scale our customer success and growth efforts. This opportunity is perfect for an entrepreneurial minded individual who has experience working in B2B SaaS customer account management and expansion. If you have a true interest in B2B software technology and want to be on the front lines of a growing SaaS company, please apply. 

As a Customer Success Manager, you will take ownership of customer retention and expansion; new customer onboarding and product adoption; monitoring and reporting on customer health metrics; and proactively build customer relationships to maximize account growth/expansion. 

Responsibilities:

• Build and nurture long-term customer relationships and partnerships to ensure customer satisfaction and success.
• Partner with customers to ensure successful adoption and identify opportunities for upsell and expansion.
• Be accountable for key performance metrics including renewal, churn, retention, and LTV.
• Conduct regular check ins and business reviews with key accounts to define business objectives and develop a strategic path for long-term success.
• Work closely with key accounts to develop their localization strategy and maximize the value they receive from our products and services.
• Execute and continually iterate on our Customer Success playbook to maximize effectiveness. 
• Proactively monitor and assess customer account health and identify proactive actions and recommendations based on the results.
• Utilize our CRM to log customer calls and activities, manage and assign tasks, and update strategic/competitive account information.
• Hold ongoing training sessions and webinars to ensure customers onboard successfully and fully leverage the Localize platform to deliver business value and ROI.
• Act as voice of the customer for feature requests and other product improvements.
• Communicate new feature releases to customers to increase adoption.
• Work closely with the Localize sales team to support sales demonstrations as needed. 
• Work in collaboration with the technical support team to assist with help resources and documentation to ensure clear messaging from a customer success perspective. 
• Report weekly on Customer Success performance metrics; identify areas of concern and opportunities for improvement.
• Conduct customer case studies, competitor analysis, and other business intelligence research to support business growth objectives.

Experience and Qualifications:

• 3+ years experience in Customer Success Management with a complex B2B SaaS technology product servicing with high-value customer accounts.
• Comfortable and effective at upselling, cross-selling, and expanding existing customer accounts. 
• Solid knowledge of digital & technology-based industries and a strong understanding of software technology and terminology, including HTML, CSS, and JavaScript. Completion of a developer bootcamp is a plus.
• Highly personable and engaging customer-facing personality
• Polished and professional communication skills, both written and verbal. Comfortable presenting and communicating at the C-Suite level.
• Demonstrated customer success and relationship building skill set. Comfortable managing difficult conversations with key contacts to identify mutually beneficial outcomes. 
• Self-directed, motivated, and adaptable. Can be counted on to prioritize workload and carry out responsibilities with minimal supervision or oversight.
• Highly organized working style; doesn’t let things fall through the cracks.
• Ability to execute, meet deadlines, and manage multiple priorities concurrently.

This position is only open to applicants who reside in and are eligible to work in the US. 

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

As a Breezy HR Customer Success Agent, you'll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn't our style. You can feel free to use your own easygoing voice, and we'll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.

What Am I Going to Do All Day?

This is a full time remote position and we're looking for someone who can work 11am to 8pm EST.

• You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.
  
  
• Since you know it all (and you will!), you'll be helping our customers achieve their goals inside Breezy the majority of the day. You'll be walking them through processes and minor hiccups with patience and a sense of humor, but …
  
  
• You know enough to know when you just don’t know. Then it'll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You'll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved.
  
  
• You'll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?).
  
  
• You'll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.
  
  

About You

• This isn't your first rodeo – you should have some experience making customers happy as a primary job function.
  
  
• You're enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you've got a soft spot for Trello and Intercom, that wouldn't hurt!)
  
  
• You're even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.
  
  

About Breezy HR

• Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort.
  
  
• Grrrrreat benefits.
  
  
• Inside, we're a small, agile team chock-full of awesomeness and we're growing fast.
  
  
• Working here is completely unlike anything you'll find in Jacksonville or anywhere in the country... in a very good way. You'll love it. 

🚀 Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market is hungry and has responded aggressively to our new direction, so we’re doubling down and taking the gloves off.

Customer Success Associate (CSA): The CSA is the keeper of the customer at LeadSimple. They know the ins and outs of the product and are excellent communicators. They turn problems into opportunities and leave customers feeling satisfied that they got the best possible outcome in any situation.

Expectations for your first 90 days:

• Track & surface common customer requests & feedback
• Communicate crisply
• Maintain a high degree of of customer satisfaction
• Demonstrate ability to embrace new technology
• Learn quickly
• Be proactive

A day in the life of…

• Track customer requests and effectively communicate the details to our internal teams
• Manage performance metrics for response times within standard
• Resolve customer issues efficiently and communicate in a clear and concise manner
• Demonstrate clear knowledge of our product to clients
• Continuously update educational resources documentation
• Recommend service and product enhancement by providing actionable insights 
• Collaborate and provide value in team meetings
• Develop skills necessary to manage a high volume of client implementation projects
• Consult with and build custom software solutions for our clients

Benefits:

• Monthly Friday Free Day
• Company Holidays
• Additional Paid Time Off
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and relaxed work environment with smart, caring people
• Location independence (within a few hours of Pacific Standard Timezone)
• Mission driven company and values-based culture
  
  

Please only apply if you:

• Embrace new technology 
• Learn fast and aggressively seek out new knowledge
• Have a deep commitment to customer satisfaction
• Communicate crisply in English (verbal and written)
• Proactively seek solutions
• Own the outcome
• Bring an optimistic “can do” attitude
• Seek out feedback for self-improvement
• Supply your own internet and smart phone
• Have B2B SaaS experience (preferred) 

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

We are hiring 100+ sales and customer support agents to sell shipping containers part-time!

-We’re located in Tampa, Florida but you can work anywhere in the US! Please only apply if you live in the US.

-Daily training provided 

-1099 position

-Flexible hours 

-Part-time

-Excellent company to work for

Daily training is provided and great pay! You don't need to have sales experience, but it is a plus!

You just have to be friendly, have great English grammar, and have persuasion skills. Flexible working schedule. This job is perfect for someone who already works full-time and is looking for extra income! Great commission pay too and a great remote work culture/environment!

Many digital nomads and stay-at-home moms work here as well! There aren't set hours; you work when you want Monday - Friday! :)

You can make anywhere from $400-$7,000 US dollars a month here! All depends on you, and how many ads you post a day AND how friendly and persuasive you are!

Please watch this quick video on your day to day job at Used Conex: https://www.youtube.com/watch?v=1FVeuQhVsSQ

Here are our links to join our Facebook groups:

Used Conex Announcements group:

https://www.facebook.com/groups/536582224885871

Used Conex Q&A group:

https://www.facebook.com/groups/397301682383688

If interested,  please  add yourself to the groups above OR submit an application here:  https://usedconex.com/join-our-team-ve/

Please mention We Work Remotely/Valerie when submitting your requests on Facebook and please answer all of the questions, otherwise we won't approve your application. Must not have any unprofessional photo on Facebook as well!  

Mission For Customer Service Representative

To provide an incredible customer experience to clients by...

• Onboarding, coaching, and holding clients accountable to their action items & goals
• Handling any feedback, complaints, disputes, or refund requests with tact and understanding

Priorities, Responsibilities & KPIs:

Note: While the satisfaction and success of our clients is ultimately our highest priority, the following priorities will help assure that the company remains financially strong and stable so that we are able to focus on our clients development.

• Contracts Being Signed
• Onboarding New Clients
• Preventing & Resolving Refund/Cancelation Requests
• Recovering Defaulted Payments
• Moving Clients Through The Training To Each Milestone
• Providing Marketing & Sales Coaching To Clients
• Receiving Testimonials From Clients
• Keeping Asana Organized & Up-To-Date
• Reporting Daily Metrics In Slack

KPIs
3% Refund Rate
80% Payment Plan Collection Rate
80% First Week Activation Rate

Daily execution of team & administrative tasks

Morning Check-In:
Attend weekly check-in meeting via Zoom (Monday & Friday 10am EST).
Know your numbers at the beginning of every meeting (actual numbers, projections, and if you're on pace)
Have 2-3 clients wins you want to share
Be proactive with asking questions and getting help with what you're experiencing on the calls and any reason why you aren't hitting your numbers.

End Of Day:
Send in your "end of day report"
Update your personal projections & numbers sheet
Update Asana
Make sure all clients are in the right stage
Follow-up tasks are created for all "red flag" clients who need anything
Confirm tomorrow's onboarding appointments
Prepare for tomorrow's check-in meeting.

Position Description:

Time
You will have the freedom to make your own schedule. That said, you will be expected to open enough calendar space to be available & responsive to clients for a minimum of 40 hours per week.
You will also be expected to complete your morning & end of day tasks (see above) every day, Monday-Friday.
You will also be expected to be available to communicate through Slack 9am-6pm EST daily.
You will be expected to respond to client's questions in a timely manner, within 2 hours during business hours
Altogether this is a full time, 30-40 hours / wk position.
This position is remote. So you will have the freedom to work from anywhere.
You may request time off anytime with 2 weeks advance notice.

Ramp Up / Onboarding
7 Days Before Starting
Go through the first 3 modules of our "Knowledge Business Accelerator" program
Listen through as many onboarding calls as possible
Review as many "Loom feedback" videos as possible
Immerse yourself in our client group chats to fully understand our customers/the offer/our coaching process
First 30 Days - Start Taking Coaching/Onboarding
Do you know the "red flags" to look for in new clients?
Are you coaching clients on the process we explain in the course?
Take as many clients as possible from here on out to ramp ASAP
On-Going Training
Call Reviews With Us
Daily Coaching Meeting

If you are interested, please watch through this video: https://go.growthcave.com/kba-vsl before applying

Requirements

People skills:
You're going to be talking with people all day. Being a natural rapport builder is going to hedge your bets of success (this DOESN'T mean you have to be an extrovert).

Leadership:
You must always lead prospects to the best decision for them EVEN IF that decision is outside of their comfort zone. Take a stand for what's BEST for people.

Attention To Detail:
You will be tasked with staying up to date with your numbers and CRM activities. This is secondary to HITTING your numbers, but still important.

High Standards:
You're tasked with helping prospects live up to their highest standards. Therefore, YOU must live up to our own high standards.

Poise:
You'll be having crucial conversations on a daily basis which - a lot of times - can be life changing conversations for the prospect. You must be calm under pressure and hold firm to help the prospect make the best decision for them.

Benefits

• Training & Development
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources