POSTED Sep 21

Customer Success Officer (German native speaker) 🇩🇪 hybrid remote & office at Accountable

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

About Accountable:
Freelancers have now the opportunity to do their taxes in a simple way - without filling out heavy forms. Our goal is to shape the future of self-determined working. Behind the name Accountable you will find an international team, that works with lots of passion and joy for the vision of the company, supported by well-known Investors.

We want a product that is easy and practical to use through modern UX/UI plus excellent customer support.

We will make taxes and accounting straightforward for 200,000 self-employed across 5 European markets by 2025.

The role of Customer Success is to make sure our users have a flawless experience in the product.

Content of the job:
Operational activities (66% of the time)
Being the “app & tax coach” for Accountable users, provide support in direct interaction with our users (chat, mail, calls)
User onboarding and guidance in the product with 1-1 info calls and democalls
Reporting and definition of action plans based on user feedbacks
Projects (33% of the time)
Conversion to paid actions (e.g. outbound emails, outbound call campaigns, price increase)
UX gains projects (e.g. segmented onboarding, accountants onboarding)

Requirements:
You are a Native German speaker and are also proficient in English
You are based in or near Berlin
You are highly motivated by new challenges, and eager to learn
You are rigorous and quality driven
You have excellent interpersonal skills, a strong sense of customer service and a real power of conviction.
You are down-to-earth, hands-on, and don’t hesitate to take pragmatic actions in order to reach your objectives
You like autonomy and can work alone or in team
Financial background is a plus but not mandatory

What we offer in this position:
Responsibilities: ‘Customer Success Officer’ in direct collaboration with the founders
Opportunity to help self-employed professionals with one of their major pains and shape one of the most exciting European startups (total of +8M funding)
Location: Berlin and/or Brussels
Competitive salary to your current comp + 20% in stock options on top
Contract period: indefinite
Perspective: Further development in the team according to your passion and strengths

You think you will be a good fit for us, and you want to join us on our mission? Apply now!
We do not hire CV ́s- we hire real people. If your background is different but still think you would be the perfect fit for us- get in touch with us ! 

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