3rd hire: ⭐ Customer Success at Kovo

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Join an early-stage startup. Help unlock access to fair credit.

Join us as our third customer success hire! If you have experience providing exceptional customer support and account servicing, we'd love to chat. We're looking to hire someone who can continue meaningfully contributing to customer support and account servicing operations as our team grows.

About you:

You love providing great support to traditionally underserved customers

You're an independent go-getter and very self-motivated

You're comfortable working remotely

You've provided customer support and account servicing for fast-growing consumer credit products

You've worked at least 4 years in a professional customer support and/or account servicing role

What you'll do:

A little bit of everything! You'll be our third customer success hire, so you'll have input in a lot of long-term support and servicing decisions. You'll help establish the customer success foundation for the entire company.

Support our customers while scoping self-serve features and scaling servicing operations

Why you might be excited about us:

We're working to solve a massive societal problem

You'll be able to contribute efficiently, without bureaucracy, and with broad responsibility

If we can effectively solve a problem asynchronously, we do

We don't micromanage and will help you do great work

We care about you and will work to set you up for success in the future

Why you might not be excited about us:

We're a very small team

Projects and priorities tend to shift

There's still a lot to build 

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