POSTED Sep 17
Client Service Representative I at Ciox Health
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Client Service Representative I
- (10:30a-7p EST)
- Job Locations: US-Remote
- Requisition ID: 2021-21050
- # of Openings: 1
- Category: Medical Records
Overview
- This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.
- Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
- Come be a part of a team where we win together, deliver awesome and make a difference in not only the lives of our employees but by transforming the exchange of clinical data using the most advance technology available.
- We are looking to fill a remote, work from home position.
- Full-Time: Monday-Friday 10:30am-7pm EST.
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel)
We offer:
- Comprehensive virtual training program followed by job shadowing with an assigned mentor
- Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
- Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Responsibilities
- Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
- Date stamps all requests and highlights pertinent data to facilitate processing.
- Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
- Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
- Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
- Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
- Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
- Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
- Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility.
- Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests.
- Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information.
- Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule.
- Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Company’s designated time keeping system daily and adheres to the Company’s overtime policy and procedures for requesting time off or change in schedule.
- Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs.
- Performs responsibilities in accordance with the Company’s and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches.
- Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility’s HIM Director, Company Manager and/or Supervisor and Vice President of Operations.
- Attends and participates in required educational training sessions and staff meetings as scheduled and assigned.
- Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
- Accepts new assignments willingly to meet business needs.
- Communicates with Manager on an on-going basis, providing information and data as requested including member’s changing needs and requests.
- Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived.
- Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload.
- Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting.
- Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals.
- Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations.
- Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations
- Maintains a current and valid driver’s license and insures personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is use in connection with Company duties.
- Checks the Company’s and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise.
- Adheres to the Company’s Code of Conduct and business standards.
Qualifications
- A High School Diploma or GED is required.
- Must be able to communicate effectively in the English language.
- Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
- Proven customer service experience and/or training.
- Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
- Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
- Ability to read and comprehend simple, healthcare terminology
- Effective verbal and written communication skills.
- Effective organizational skills a must
- Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
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- VIPdesk Connect
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* * * This position is 100% remote from the Philippines * * *
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- Ferrellgas
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- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
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- Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
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- Stride
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- Anywhere (100% Remote) OnlyFulltime
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Job Description:
The Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.
Over 20 years ago, Stride was founded to provide personalized learning – powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed – however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.
Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers – whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.
ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.
- Identifies and documents work procedures, prioritize workflow and staffing resources, and communicate those strategies effectively to the team, senior management & multiple business units.
- Manages & reports on daily SFDC case load while looking for ways to improve SFDC and other key system Processes.
- Evaluates daily priorities and procedures while implementing new & existing return campaigns that target specific workflows.
- Develops new tools and resources to improve work efficiency, confirms all system processes are working appropriately and updates as needed.
- Performs replacement analysis making recommendations to both positively impact K12 and our agents.
- Manages third party mailing house vendor.
- Develops and manages agents’ success measurements and evaluates workflow metrics to conform to policies and procedures.
- Coordinates and manages computer return pilot programs as requested.
- Manages purchase orders and purchase requisitions for peripherals; manages peripheral inventory.
- Provides daily and weekly reports to senior management.
- Identifies forecasts, trends, obstacles, and opportunities that affect material and hardware reclamations.
- Constantly analyzing staffing, team dynamics for areas of improvement as well as business improvements suggested to decrease costs and raise collection efforts.
REQUIRED QUALIFICATIONS:
- Bachelor’s Degree or
- Three (3) year of experience in operations, enrollment, reclamations, or other relevant work OR
- Equivalent combination of education and experience
- Ability to clear required background check.
DESIRED QUALIFICATIONS:
- Management experience: coaching and motivating remote workforce, caseload management.
- Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.
- Ability to maintain a professional home office without distraction during our hours of operation.
- Attend virtual training via web cam.
- Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)
- Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency, Salesforce.
- Ability to solve problems independently, quickly, thoroughly and to communicate resolutions.
Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.
- We anticipate the salary range to be $46,269.75 – 74,031.60annually. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Job Type
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
To view full details and how to apply, please login or create a Job Seeker account
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- Starburst Data
- Customer Support Engineer
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
14d
POSTED May 3
Customer Support Engineer at Starburst Data
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Customer Support Engineer
Location: Remote in the United States
Type: Full-Time
Workplace: remote
Category: Support
Job Description:
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the Role
As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service.
We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.
Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
Working hours are 7am – 4pm EST.
As a Customer Support Engineer at Starburst you will:
- Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
- Contribute to our customer-facing self-serve knowledge base
- Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
- Enthusiastically participate in ongoing personal learning including active participation in team training and development
- Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
Some of the things we look for:
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security – Authentication (LDAP, OAuth2.0) and Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash
The base salary range for this US full-time position is $85,000 – $105,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.
Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
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- Lovesac
- Customer Service Agent
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
14d
POSTED May 3
Customer Service Agent at Lovesac
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Service Agent
Job Details
RemoteType
FullyRemote
Salary Range
$20.11 – $23.53 Hourly
Description
We LOVE that you are interested in learning more about this role and what makes Lovesac unique!
WHO we are?Here at Lovesac, our Lovesac Family is comprised of a diverse team who exemplify the following values:
- Core Values: Top Ambition, Willing to sweep floors, Grit
- Aspirational Values: Customer Centricity, Only A Players, Executional Excellence, Consciousness
- Table-Stakes Values: Positive, Passionate, Collaborative,Flexible, Self-starting, Self-aware, Candid, Empathetic, Inclusive, Insatiable Learners
We are committed to working and succeeding by incorporating our Guiding Principles into every aspect of our business:
We can all win together
We do as we say
Do less and do best
Were borrowing this earth from our children
Love matters
We Offer Our Full TimeAssociates:
- Paid Time Off & Holiday Pay
- Sales Incentive Program
- Inaugural Grant Equity Award
- 401K Matching Contribution
- Paid Parental Leave
- Medical, Dental, Vision Benefit Plans
- Health Savings andFlexibleSpending Accounts
- Life/AD&D, Short Term and Long-Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Financial Wellness Tools
- Associate Discounts
- Pet Insurance
Associateswill be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesacs policy and plan documents.
Our Purpose:
At Lovesac, we are committed to bringing Total Comfort to millions of homes. That means having furniture that can evolve along with them as life unfolds.
From Sactionals, The Worlds Most Adaptable Couch, to Sacs, The Worlds Most Comfortable Seat, Lovesac products provide peace of mind where others cannot. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill, which is good for families and our environment.
What We Believe:
Love. It is the name we live up to. It is purposefully and meaningfully woven into every aspect of our business. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We seek to promote love and happiness with all that we do. #LoveMatters
The Role:
As our Customer Service Agent, you are responsible for supporting our retail, web and customer services by providing customer support to our online visitors via chat, phone and email. As a Customer Service Agent, you have a passion for the product and use your knowledge to sell, help and educate our customers. You are a proven salesdriverand strive to exceed goals.
Summary of Key Job Responsibilities:
- Responsible to meet or exceed all goals and key performance indicators (KPIs).
- Demonstrates competencies in customer focus, problem solving, relationship building influencing and results focus.
- Provides customer satisfaction within 24 hours through effectively and timely resolution of a variety of customer inquiries.
- Increases revenue through the execution of various sales initiatives.
- Uses resource documentation for reference and training tools provided to deliver exceptional customer service.
- Meets productivity and quality standards as outlined in your key performance indicators (KPIs).
- Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on Lovesac values and organizational requirements.
- Handles all customer service issues professionally capable of achieving a collaborative resolution.
- Able to identify issues and determine when to appropriately escalate.
- Assists the team and management with projects and tasks as needed.
- Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards.
- Acts with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
- Perform any other duties as requested by management
Requirements & Qualifications
- High School diploma required.
- Minimum of 1-year experience in a Call Center environment or comparable Customer Service experience.
- Must beflexibleto work various shifts as needed, including evening, holidays and weekends.
- Proficiency utilizing MSOffice utilizing Word, Excel; PowerPoint a plus, POS systems and experience w/NetSuite a plus.
- Capable and willing to learn new systems and processes.
- Able to prioritize with proven time management skills and adaptable to a changing business environment.
- Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
- Able to multitask and manage multiple projects simultaneously while meeting deadlines consistently.
- Ensure accuracy and provide correct information to customers to resolve issues and meet client expectations.
- Must have solid analytical and problem-solving skills.
- Able to thrive in a collaborative environment and work cross functionally throughout the organization and with external customers.
- Must be able to collaborate cross functionally with internal and external customers.
- Comply at all times with the standards, procedures and policies in the Lovesac Employee Handbook.
- Able to embrace change, manage responsibilities and create efficiencies.
- Continuous mindset of customer centricity todrivebusiness results and engagement with the brand.
- Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Able to move objects (including medium to large furniture items up to 25 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
- Consistent ability to work both remotely and report into Corporate Headquarters or designated showroom, as required and in accordance with Lovesac policies, CDC and State Guidelines.
- Must reside within 50 miles of a Lovesac Showroom location.
- Able totravelas required by the manager to out of town meetings and conferences using various forms of transportation.
- Must possess a strong work ethic and exemplify The Lovesac Values:
Lovesac Core Values
Audacious Dreamers
Willing to sweep the floors
Grit
Aspirational Values
Customer Centricity
Only A Players
Executional Excellence
Consciousness
Table-Stakes Values
Positivity
Flexibility
Inclusivity
Insatiable Learning
Passion
Collaboration
Empathy
Transparency
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- beehiiv
- Customer Support Specialist
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
14d
POSTED May 3
Customer Support Specialist at beehiiv
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Support Specialist
Department
Customer Support
Employment Type
Full Time
Location
Remote
Workplace type
Fully remote
This is an incredible opportunity to join averyfast growing startup as one of the first few people on the Support Team.
This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiivs solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible.
The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.
Ideally you will have:
- 2+ years of working in a similar support role
- Prior experience working with Zendesk and other support tools
- Excellent customer relationship management skills
- Solid communication, listening, and writing skills
- Ability to problem solve and resolve client issues
- Strong organization skills: able to work independently with little direction when necessary
- Genuine excitement about scaling a nascent platform
- An ownership mentality
- Experience working at an email platform is a huge plus
What you will be responsible for
- Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
- Be available to potentially work nights, weekends, and holidays
- Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
- Work diligently to unblock and assist users to achieve their desired outcome
- Create and build thorough documentation and processes to assist both users and improve internal processes
- Contribute towards building a world-class support team
We’ll take care of you
- Competitive salary
- Stock Options
- Health, Dental, and Vision Insurance
- 401(k) employer match
- Unlimited PTO (mandatory 10 days per year minimum)
- Annual IRL Retreats
- Unlimited book budget
- Wellness Day Off each month
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- Michael Page
- Customer Success Associate (US – Fully Remote)
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
14d
POSTED May 3
Customer Success Associate (US – Fully Remote) at Michael Page
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Success Associate (US – Fully Remote)
New York, New York
Permanent
USD60,000 – USD80,000 per year
Opportunity for growth and expansion in your career.
Flexible working environment.
About Our Client
Our client is a fast-growing generative AI start-up that has grown from 2 to 100+ employees in just four years. They raised over 100M to date and are actively expanding in the US.
Job Description
Key responsibilities include:
- Nurturing client relationships through calls and emails.
- Providing support and guidance to customers regarding their business plans and inquiries.
- Collaborating on projects to enhance the overall customer experience, including integrating AI technologies
The Successful Applicant
The successful candidate has experience working with Zendesk (or similar platforms), strong relationship building skills, and proactive problem-solving abilities.
What’s on Offer
This role offers competitive compensation, generous PTO, work from home support, employee perks platform and more! This is an exciting chance to join a growing company in the US.
Job summary
Sector Sales
Sub Sector Account Manager
Industry Technology & Telecoms
Location New York
Contract Type Permanent
Job Reference JN-042024-6395119
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- Colibri Group
- Customer Service Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
14d
POSTED May 3
Customer Service Representative at Colibri Group
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Customer Service Representative
Xcel Solutions
Location: United States
Type: Full Time
Workplace: remote
Category: Customer Service
JobDescription:
At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.
Position Overview:
When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!
What You’ll Do
- Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
- Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
- Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.
- Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
- Set schedule during our operating hours between 9am – 5:30pm ET or 10:30am – 7pm ET.
- Some rotational weekend availability required.
- Some holiday coverage may be required.
What You’ll Need to Succeed
- High school diploma or equivalent.
- Proficiency in Microsoft Office.
- 2 years of Customer Service experience required.
- 1 year of call center support experience preferred.
- 1 year of technical support experience preferred.
Who You Are
- A positive, friendly, and approachable personality.
- Must handle obstacles with grace, accuracy, and urgency.
- Ability to remain calm under pressure.
- Ability to work independently.
What We Offer
- 401(k) matching.
- Health, Dental & Vision Insurance.
- 20 days of PTO.
- 9 paid holidays
- Paid 2-week training.
- Maternity leave.
- 2 perfect days a year.
- 3 floating holidays (prorated from when you start).
- Growth opportunity and career path (Ability to learn additional brands to earn a pay raise).
- Bonus incentives monthly and quarterly.
- Employee Assistance Program.
- Professional Education Coursework.
- Tuition Reimbursement.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you’re excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn’t align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don’t hesitate to take the leap and apply today!
Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
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- iRhythm Technologies
- Customer Care Advocate
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
21d
POSTED April 26
Customer Care Advocate at iRhythm Technologies
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Customer Care Advocate – (Tuesday – Saturday 10am-6:30pm CST)
Location: Remote US
JobDescription:
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care…Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.
Responsibilities:
- Answer inbound calls in our Contact Center
- Provide an estimate of the potential patient responsibility based upon the benefits coverage
- Make outbound phone calls to patients to discuss payment options
- Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
- Update records with complete patient and insurance information
- Assist and cross train in other departments as business needs dictate during critical times
- Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
- Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
- Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
- Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
- Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
- Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
Required Qualifications:
- High school diploma or equivalent
- 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
- Experience working in a high-volume Contact Center environment
- Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
- Strong verbal and written communication skills
- Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
- Strong evidence of great customer service via phone, e-mail, fax or web modalities
- Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
- Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures
Preferred Qualifications
- Bachelor’s Degree or relevant experience
- Experience with health insurance, benefits investigations, and reimbursement
- Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
- Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired
What’s In It For You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:
- emotional health support for you and your loved ones
- legal / financial / identity theft/ pet and child referral assistance
- paid parental leave, paid holidays, travel assistance for personal trips and PTO!
iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more!
FLSA Status: Non-Exempt
#LI-WB-1
#LI-Remote
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$17—$22 USD
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
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- Reconstruct
- Customer Support Specialist
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
21d
POSTED April 26
Customer Support Specialist at Reconstruct
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Customer Support Specialist (Remote)
Location: US
JobDescription:
The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. These responsibilities include, but are not limited to
- Owning all emails, requests and questions that come through the support channel
- Assessing each issue and understanding where it should be escalated
- Customer Success Management (CSM) team for customer workflow issues
- Product (via Shortcut) for bug or software issues
- Performing minor maintenance and correction tasks within the Reconstruct platform
- Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues
- Assessing and triaging hardware issues that are sent through support
- Providing weekly updates to the Head of Customer Experience and Customer Success Management team on the following
- Number of tickets created
- Number of tickets closed
- Number of open tickets
- Provide beta testing for new features released by product
- Updating technical documentation as appropriate
Skills Required
- Excellent understanding of Zendesk
- Excellent technical writing skills
- Ability to manage and triage issues
- Strong communication skills
- Strong technical troubleshooting skills
This position will report to the Head of Customer Experience. There is no anticipated travel associated with this role.
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- Omnidian
- Manager, Technical Customer Support
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
23d
POSTED April 24
Manager, Technical Customer Support at Omnidian
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Manager, Technical Customer Support
Location: Remote
Type: Full-time
Workplace: remote
Category: Team Love
JobDescription:
About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We’re a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.
The Job
Omnidians Residential Operations Team is seeking a Manager,Technical Customer Support. If you are passionate about people engagement and creating a positive work environment for all operations employees, we are excited to meet you. We are looking for someone who is inspired to lead a team delivering outstanding customer experiences in technical customer support. You are curious about solving technical issues for customers while coaching and supporting your teams to their highest potential.
Our ideal candidate will be able to lead and inspire teams, developing goals that tie directly to department and Omnidian goals. You will drive high accountability across your direct reports and are a role model in this regard. You are excited to act independently, working cross functionally to identify new ways of doing things, and creating innovative and effective solutions to complex problems. You demonstrate an insatiable curiosity and eagerness to learn. You are an empathetic and caring leader, showing respect and understanding in all situations.
What Youll Do
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things youll be doing:
- Model our Omnidian core values by coaching, providing feedback, and developmental opportunities to build effective teams.
- Oversee a team of technical support representatives, ensuring they are properly trained, motivated, and equipped to handle customer inquiries effectively.
- Assist with escalated customer issues and provide guidance to team members on complex technical problems.
- Track key performance indicators (KPIs) such as response times, resolution rates, customer satisfaction scores, and ensure the team meets or exceeds performance targets.
- Continuously refine support processes and procedures to enhance efficiency and effectiveness, implementing best practices to streamline workflows.
- Maintain a deep understanding of the company’s products or services, staying up-to-date with new features or updates, and ensuring the support team is adequately trained on them.
- Analyze customer feedback and support metrics to identify trends, pain points, and areas for improvement, and implement strategies to address them.
- Collaborate with other departments such as product development, sales, and marketing to communicate customer needs and feedback, and ensure a cohesive customer experience.
- Advocate for our customers within Omnidian, representing the voice of the customer and championing their needs in product development and decision-making processes.
Who You Are
- You are a leader who cares deeply about people, recognizing their potential and having the courage to develop this potential
- You are an analytical problem solver who is comfortable working in a growth stage company that is fast paced and learning to scale
- You are self-motivated and are not afraid to act independently and make quick decisions to deliver an outstanding client and customer experience
- You are passionate about working in a culture to empower others and are excited to become part of a growing start up.
- You excel in a fast-paced, dynamic environment, where priorities may shift and challenges may arise unexpectedly. You are flexible and adaptable to change.
- You have excellent verbal and written communication skills to effectively convey technical information to customers, team members, and other stakeholders.
Experience You’ll Need
- 5+ years managing successful teams
- 4+ years of solar experience, gaining In-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance. Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential.
- Proven experience in providing technical support or customer service. You should have a track record of resolving technical issues, answering customer inquiries, and providing guidance on system optimization and troubleshooting.
Experience That’s a Plus
- Process Improvement experience such as Lean
- Experience in the broader solar industry, specifically in PV and Storage technical support, field service network operations, installation or financial services
- NABCEP or similar solar technical certification
- Established track record of advancing DEI work in companies or communities
Work-Life and Culture
- All of our roles offer the opportunity to work remotely
- If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
- If you are near one of our employee clusters, we offer one or more local gatherings per year
- We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
- We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
- We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?
Grow With Us
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
- The next role in this career track is Sr Manager, Technical Support
- Were a fast-growing startup, which means were constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means theres gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways youve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
Midpoint: $85,000
Comprehensive Benefits: We’ve got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
Performance Bonus: Up to 15%, because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
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- HealthStream
- Customer Service Specialist I
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
23d
POSTED April 24
Customer Service Specialist I at HealthStream
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Service Specialist I
Job Details
Job Location
USARemote– Nashville, TN
RemoteType
FullyRemote
Position Type
Full Time
EducationLevel
4 YearDegree
TravelPercentage
Negligible
Job Shift
Day
Job Category
Customer Service/Support
Description
As the #1 advisor for developing and empowering people to deliver the highest quality care,HealthStreams brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.
What does our values-based culture offer you?
- A collaborative work environment
- A mission-oriented mindset
- Work-from-homeflexibility
- A chance to grow your career
All ourHealthStreamersshare a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as aHealthStreamer, you will be at the forefront of healthcare technology innovation!
We offer work-from-homeflexibility as part of ourhybridworkplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office.Remoteteam members also have access toflexiblespace scheduling for occasional use.
We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
We make sure patients receive competent care from qualified people. As aHealthStreamteam member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.
Your Role As a HealthStreamer
Position Summary
You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client’sbiggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests–whether this lies within Customer Service or in another department within the company.
Essential Duties and Responsibilities
You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.
- Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
- Troubleshoot and diagnose reported problems and work to understand and correct problems.
- Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
- Identify, test, and verify issues, providing the development team with clear documentation.
- Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
- Participate in testing new features and releases.
- Suggest recommendations for product enhancements utilizing data and customer feedback.
Qualifications
What You Will Need to be Successful
Education, Experience and Knowledge Required
- You have at least one year of experience in customer-facing roles.
- Abachelor’sdegreein a related discipline is preferred.Educationrequirements may be waived based on practical experience.
- Practical knowledge of the healthcare industry a definite plus.
Skills and Abilities Required
- You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
- You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
- You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
- You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
- You can make complex topics easily digestible by breaking them down into manageable parts.
- You display active listening skills and are an empathetic customer advocate.
- You have an insatiable curiosity for learning how things work.
- You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
- You can work aflexible8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
- You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
- You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.
Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including:
- Medical, Dental and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- FlexibleSpending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join theHealthStreamteam! We hope you join us and be aHealthStreamer!
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- Quadcode Group
- Customer Support Operator
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
23d
POSTED April 24
Customer Support Operator at Quadcode Group
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Support Operator with Spanish and English languages
Worldwide
- RemoteOK
- Full-Time
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
Currently we are seeking a dynamic and customer-focused individual to join our team as aCustomer SupportOperator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.
Working schedule: 2/2 day-day/night-night (GMT+3, Cyprus time)
Tasks in the role:
- Answer customer inquiries via various channels;
- Provide accurate information about the products of the company;
- Resolve cases in timely and professional manner;
- Maintain and update the company`s system.
Requirements:
- Fluency in Spanish and English languages both written and verbal;
- Previous experience on a similar position would be considerate as an advantage;
- Customer focus personality;
- Great communication and analytical skills.
We offer:
- Remotework model;
- Competitive remuneration;
- Professional courses: from Coursera to Harvard;
- Friendly, enjoyable and positive environment.
As a part of the Quadcode team, you’ll become a vital player in our mission to empower traders anddrivefinancial success. Join us today and be a part of a community that values talent, innovation, and dedication.
Your journey to financial achievement starts here with Quadcode!
#LI-Remote
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- DriveSavers
- Customer Care Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
23d
POSTED April 24
Customer Care Representative at DriveSavers
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Care Representative
Remote
Contracted
Mid Level
Customer Care representatives are a critical part of the team at DriveSavers who help communicate with individuals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices.
Were looking for effective communicators with a passion for both written and verbal communication as well as individuals who are seeking job satisfaction knowing youre helping people restore memories they thought may have been lost forever.
Experience and Education
24 years sales experience, Associate/Bachelor Degree or equivalent work experience
Required Skills and Experience
- Excellent interpersonal, organizational, and communication skills
- Great customer service skills
- Strong attention to detail
- Able to work independently as well as part of a team
- Able to analyze and evaluate customer needs
- Able to prioritize and meet deadlines in a fast-paced environment
- Must have passion for staying ahead of current and future technologies
Job Duties Include
- Receiving inbound calls pre-service, service, and post-service
- Outbound call follow-up
- Working directly with data recovery engineers to report engineers findings
- Answering questions about the technical process of data recovery and associated pricing
If you have some of the qualifications but not all, please tell us why you think you should be considered.
Benefits
- 100% remote/telecommute
- Ongoing Training
- Events and Celebrations
- Friendly Workspace
- Green Business
From Employees on Glassdoor
- Fun work environment, rewarding knowing that we get irreplaceable data back for customers.
- Amazing work environment. Excellent incentives that encourage us all.
- Friendly, inviting, and supportive work environment.
- Great training, room for growth.
- Engaging and manageable workload.
- Each day brings new challenges with new and older technology.
- Snacks and beverages are stocked regularly.
- You feel valued as an employee. Comfortable work environment and strong incentives.
- Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace.
- Its been great to work as an individual to make a difference to customers and work next to others with that same goal.
- Small business with a work environment that feels like a family, while also being known as the leader in data recovery.
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- AstroPay
- CUSTOMER SUPPORT REPRESENTATIVE
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
23d
POSTED April 24
CUSTOMER SUPPORT REPRESENTATIVE at AstroPay
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
CUSTOMER SUPPORT REPRESENTATIVE
at AstroPay
So Paulo, Brazil
AtAstroPay, we believe in empowering people to reach their full potential and to be part of an innovative and forward-thinking company. Our goal is to provide a cutting-edge online payment solution that goes beyond just a traditional wallet. We are dedicated to creating a dynamic and challenging work environment that fosters creativity, innovation, and a strong sense of community among our team.
Our multinational and multicultural team is made up of talented and motivated individuals who are passionate about delivering the best possible experience to our customers and users. We value teamwork, collaboration, and a can-do attitude, and were always looking for new talent to join our growing company.
If youre looking for an exciting opportunity to work with a dynamic and innovative company, AstroPay is the perfect place for you. With our entrepreneurial spirit and drive to succeed, we offer an environment where you can grow both personally and professionally. Join us today and be part of our mission to revolutionize the online payment industry.
PRIMARY RESPONSIBILITIES & EXPECTATIONS:
As aCUSTOMER SUPPORT REPRESENTATIVEat AstroPay, you will be at the forefront of our customer interactions, providing timely first assistance to our users via email and chat.
Your role is instrumental in addressing user inquiries, troubleshooting issues, and enhancing our platform’s user satisfaction. The ideal candidate possesses some experience in customer service, is fluent in both English and Portuguese or English and Spanish, and is adept at utilizing digital channels such as chats, emails, and social media platforms. As a key member of our customer support team, you will play a crucial role in ensuring our customers receive timely and accurate assistance, contributing to an exceptional overall customer experience.
- Respond promptly and professionally to user inquiries via email or chat, demonstrating excellent written communication skills.
- Ensure user complaints are handled with empathy, patience, and efficiency, aiming for first-contact resolution whenever possible.
- Provide accurate information about AstroPay’s virtual wallet features, card services, bill payments, and other offerings.
- Troubleshoot and resolve basic account-related issues users encounter, offering clear instructions and solutions.
- In cases requiring advanced expertise, you will escalate issues to other agents of different levels within our team, as well as collaborate with other teams, ensuring a swift and effective resolution of users’ tickets.
- You will be expected to contact and respond to 120 unique customers per day, either by chat or email channels.
CORE COMPETENCIES AND SKILLS:
- Bilingual proficiency in English and Portuguese or English and Spanish.
- Some experience dealing with customers, preferably in a digital environment.
- Strong written communication skills, demonstrating empathy and patience in customer interactions through digital channels such as chats and emails.
- Strong customer service orientation with a focus on delivering exceptional experiences.
- Flexibility to adapt to changing priorities and willingness to work varying shifts.
- Ability to escalate cases appropriately and collaborate with other departments when needed.
- Goal-oriented with the ability to achieve daily conversation targets.
BENEFITS:
- Flexible hours: We are results-oriented.
- Professional growth: Take off your professional career. Explore your passions.
- Fully remote: Work from anywhere.
- AstroTeam: Get in touch with your team and have fun.
- AstroPay House:Meet and connect with AstroPayers in all the world.
- Training: Keep on building your knowledge with EDX platform.
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