Customer Engagement Specialist at Scalero

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Scalero is a full-service CRM and Lifecycle Marketing consultancy. We work with fast-growing businesses to develop and execute marketing strategies; we design and code emails; and we build our own email marketing tools.

We were founded in 2019 and have scaled to a team of 30+ fantastic individuals. We’re excited to be doing the best work of our careers and we’re committed to promoting learning and diversity in everything we do.

As a Customer Engagement Specialist, you will work with Scalero’s customers to ensure their success when using Cannoli, one of Scalero’s platforms. Cannoli is a platform that converts Figma designs into email code. Cannoli also has a newly created Services division, and two published plugins in Figma.

You will support Cannoli and its users by providing guidance and by fixing their files when the output of Cannoli is not correct. You will also support users who make orders to convert their Figma files to email code.

Key Responsibilities

  • General customer support for Cannoli users.
  • Help users fix their Figma files to make them compatible with Cannoli.
  • Quality assurance of emails that were converted using Cannoli.
  • In some instances, edit HTML or MJML code to make emails production ready.
  • Making sure our platforms’ documentation is up to date.
  • Aiding in the implementation of our internal email initiatives.


This role is a good fit for you if you:

  • Are good at problem solving.
  • Like providing customer support.
  • Have attention to detail.
  • Feel comfortable using and learning about new digital tools.
  • Feel comfortable communicating in English and Spanish, both written and verbal.

Some other nice-to-haves:

  • You are generally familiar with or willing to learn Figma and/or other similar design tools.
  • You are generally familiar with or willing to learn web code (HTML and CSS).

Salary and benefits

  • Available for anyone living in Mexico, preferably in Mexico City.
  • Hybrid role (in-person and remote). We have an office in CDMX, but attending is not mandatory.
  • Laptop provided (owned by Scalero).
  • Health insurance provided.
  • Salary in USD: 12,000/year (1,000/month).

Why Scalero

  • We are a Silicon Valley startup! This is going to be a fun journey.
  • Opportunity to help us establish a company culture in Mexico City, where we already have many great employees. We have an office in Reforma Latina that is optional to attend.
  • We are reinvesting some of our profit into building a SaaS tools. You can be a part of that product development. You will use this SaaS tool daily in this role.
  • We have an existing client list of all different sizes, industries, and locations.
  • We're building a global network of teammates and clients -- this is an opportunity to work with people from all over the world. 

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