We believe in the power of process and its potential to unlock growth in teams everywhere.

Who we are:

Process Street is a no-code workflow platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform stores knowledge where the action happens, ensuring thorough and error free execution of workflows that our global customers run their businesses on. We service over 3k customers around the world, such as Airbnb, Spotify, AstraZeneca, and Accenture, and are VC-backed by Accel, Salesforce, and Atlassian.

Our Mission:

To make work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

The Opportunity:

We’re looking for a Customer Support Level 1 Specialist to join our Customer Support & Success team. You will address inbound customer inquiries via phone, email, and live chat. At Process Street, our Customer Support Specialists are the primary line of communication between the organization and our customers. You will get the chance to work with companies ranging from early-stage start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of.

Aside from addressing customer inquiries, Customer Support Specialists perform a critical function in passing customer feedback and challenges to the Engineering, Product, and Executive teams.

Even though we’re a global company, this Customer Support Specialist will work 9am-6pm EST.

What You’ll Do:

• Respond to email, live chat, and phone inquiries from existing customers and prospects
• Advise customers on the best way to use the software to meet their needs
• Track customer interactions in Salesforce
• Assist prospects during their trial period to ensure they understand the product functionality
• Serve as a conduit for customers to communicate product and feature requests to Product Managers
• Assist our Customer Success Managers in dealing with large customers
• Contribute to the Support Knowledge-base
• Conduct product demos for prospects
• Conduct Onboarding and Account Reviews for existing customers

About You:

• You have experience working directly with customers. At least 1-2 years of experience, preferably in SaaS.
• You’re an excellent communicator. This includes written and verbal English. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers live too!
• You pay attention to the details. You know details matter, and you remember that everything you do can improve the customer’s experience in some way.
• You’re obsessed with customer experience. You’re driven by creating an amazing customer experience. Added bonus if you have experience building and maintaining relationships with remote customers.
• You have growth mentality. You have a self-motivated approach to learning and development.
• You love working with technology. We’re building it! This includes both web and mobile applications. Experience with Intercom and Salesforce is a plus!
• Ability to work 9am-6pm EST.

Our Benefits:

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
• Annual company offsite – We get together as a whole company annually as well as encourage and sponsor small group meetups so that you can meet your teammates face to face around the world.
• Social time – We know human connections are what make teams strong. We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections.
• Generous health insurance – for US employees and their families, including dental and vision plans.
• Equity for all full-time roles.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Research tells us that applicants who are female, non-binary, or people of color are less likely to apply to a role if they feel they don’t meet every qualification. If you feel you meet most of the qualifications, regardless of how you identify, and this is a role that would make you excited to come into work every day, please apply! Process Street is a place where everyone can grow.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

Title: Vice President Customer Success (Accounting Success)

Location: Remote

Type: Full-time

Workplace: remote

Category: Customer Success Leadership

Job Description:

FloQast seeks a dynamic Vice President of Accounting Success to lead our global team in delivering exceptional customer experiences and driving product adoption.

As the VP of Accounting Success, you will oversee teams of Accounting Success Managers (ASMs) responsible for cultivating customer satisfaction, loyalty, and growth. This is a global role requiring leadership across multiple continents and customer segments.

Accounting Success Managers (our version of Customer Success Managers) are focused on establishing well-adopted and referenceable customers one success at a time which requires both established frameworks and creative thinking. In this global role you will manage teams on three continents and across all segments within our customer base.

You will be responsible for helping ASMs prioritize their focus areas, driving key company initiatives, professional development of your team, and representing our executive team in customer meetings. To do this, you will need to be very comfortable working cross-functionally, making data-driven decisions, embracing digital customer success, and providing clear and decisive guidance to your team.

*Visa sponsorship is NOT available at this time

What You’ll Do:

• Build a High-Performance Team: Recruit, develop, and inspire a world-class customer success team aligned with FloQast’s mission and values.
• Excel in customer-facing situations: Add an executive presence to meetings. You are not afraid to get your hands dirty to grow and save customers.
• Scale Customer Success: Develop and implement scalable strategies to deliver exceptional customer experiences across diverse customer segments and geographies.
• Optimize Customer Journey: Design and implement seamless customer journeys, leveraging data and feedback to identify opportunities for improvement.
• Drive Customer Advocacy: Cultivate a culture of customer advocacy and create a robust referenceable customer base one success at a time.
• Collaborate Cross-Functionally: Partner closely with sales, marketing, product, and support teams to ensure alignment and optimize the customer experience.
• Data-Driven Decision Making: Leverage customer data and metrics to measure performance, identify trends, and inform strategic decisions.
• Lead decisively: Manage the team to clear, metric-driven quarterly deliverables that showcase customer growth, trends, retention, and product/industry maturity.

What You’ll Bring

• Leadership: Proven ability to inspire and motivate teams, build a strong customer-centric culture, and drive results.
• Customer Focus: Demonstrated success in building deep customer relationships and delivering value-driven solutions.
• Industry Expertise: Strong understanding of the accounting and finance industry, with a preference for experience working with CFOs, controllers, and CAOs.
• Strategic Thinking: Ability to develop and execute a comprehensive customer success strategy aligned with business objectives.
• Operational Excellence: Experience in implementing efficient processes and leveraging technology to optimize customer operations.
• Data-Driven Approach: Proficiency in using data to measure performance, identify trends, and inform decision-making.
• Customer segmentation: You have built successful strategies based on multi-segment, multi-product, multi-region.
• Experience: 6+ years as a Director or VP of Customer Success, i growing global SaaS organizations serving both Mid-market and Enterprise customers at scale.

#LI-MP1

#BI-Remote

The base pay range for this position is $240,000- $300,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program.

FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company’s discretion to determine what pay is provided to a candidate within the range associated with the role. 

Customer Care Associate

Hippo Education is on a mission to create practice-changing education that empowers the people of medicine to learn, grow, and thrive. We’ve designed our resources to be as engaging and motivating as they are educational, helping clinicians stay connected to what matters most in patient care. Our on-demand platforms ensure flexibility with clinicians’ busy schedules, and we work hard to bridge the gap between theoretical knowledge and practical application.

Our fun-loving crew creates exceptional medical education across different specialties and formats, from video bootcamps to podcasts to board prep and more. We’re a team of over 70 and work remotely across the U.S. Hippo’s a fantastic place to work, and we’re genuinely proud of the impact we have on clinicians and their patients.

As a Customer Care Associate, you will act as the face of the company and work directly with our customers to ensure all of their questions are answered in a comprehensive and timely manner. At Hippo we value our customers and the customer experience more than our bottom line. To be successful in this role, you will need to be an enthusiastic, well-spoken ambassador that genuinely looks out for the interests of our customers.

The Job

Key Responsibilities:

• – Respond to incoming customer inquiries via email, live chat and phone calls
• – Work with the customer care team to identify bugs and escalate appropriately
• – Pass along customer feedback to internal teams
• – Assist with side projects as needed

Key Attributes:

• – Strong verbal and written communication skills
• – A self-starter with problem-solving ability, analytical skills, and business judgment
• – Ability to learn and apply product knowledge to interactions with customers
• – Skilled in time management and multitasking with attention to detail
• – An innate desire to help people

Details

– 2+ years of experience in a customer support role

• – Familiarity with Hubspot or other CRMs a plus
• – English: Fluent
• – Salary: $40,000 – 50,000
• – Full-time, 40 hours/week
• – Fully remote
• – Paid vacation
• – 401(k) match, health, vision and dental insurance
• – Hippo practices a healthy work-life balance and offers flexibility and reasonable hours
• – We are dedicated to supporting employees with professional growth and offer opportunities to learn new skills and training. 

Customer Care Specialist

Hireology

Remote

Full Time

Hireology’s technology empowers businesses to build their best teams. Over the last ten years, we’ve grown from a startup to a market-leading organization with over 165 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.

We at Hireology are growing our Customer Success team! We are seeking a Customer Care Specialist to join our team. As a Customer Care Specialist, you will act as the liaison between our product and our customer base. This entry-level position will focus on ensuring order fulfillment runs seamlessly without our customers knowing the kind of craziness that can sometimes happen behind the scenes. This role is a great opportunity for a motivated individual to kick start their career in a fast paced, high-growth environment.

As a Customer Care Specialist you will be responsible for:

• Reactively responding to inbound customer support requests
• Process fulfillment orders in a timely manner
• Effectively and empathetically communicate with customers when inquiries about order status or issues arise
• Work with vendors to ensure our fulfillment operation runs smoothly
• Constantly innovating: identify ways we can be consistently delighting our customers
• Demonstrating commitment to our customer base through the highest level of responsiveness

So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:

• Results-Driven: Must have a proven record of driving results in high-growth companies and must have an inner drive to succeed. You will have a desire to want to grow professionally and progress in your career.
• Customer-Oriented: A successful Customer Care Specialist has outstanding customer relationship capabilities, interpersonal and communication skills
• Task-Driven: A successful Customer Care Specialist will enjoy working off a to-do list and will be motivated to complete tasks on time
• You Are Eager to Learn: Our product suite, the industries you sell into, recruitment & hiring best practices, and how our solution solves for customer pain points.
• Metrics-Driven: We’re passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability.

Okay, we’ve laid out what the job is – now are you qualified? Below are the minimum qualifications we’re looking for in a Customer Care Specialist.

• Strong written and oral communication skills. As a Customer Care Specialist, you’ll be the voice of Hireology to our customer base; we want that voice to be professional, concise and thoughtful
• A Bachelor’s degree or equivalent experience
• A strong desire to succeed alongside a passion for delighting customers
• Experience in sales, customer success or account management is preferred
• Must be extremely detail oriented and customer-centric

So what can you expect after you apply? You will:

• Have a phone conversation with someone on our Recruiting team. This is a high-level conversation about you, but also a good opportunity for you to learn more about us.
• Meet with our Customer Success team to discuss how you would make an impact in this role.
• Take a strategic critical thinking assessment that determines how we can develop you at Hireology.
• Provide us with some references. We use our automated reference check system for this, so you just give us some names, they fill out a survey, and we are all set.
• Speak with a Senior Manager on the Customer Success team. This will be an opportunity for us to get an idea of how you got to where you are, and if where you want to go lines up with where we are going.

Hireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status or protected veteran status, or any other category protected under the law. All employment decisions are solely based on business needs, job requirements, and individual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit, qualifications, experience, ability, and job performance. 

Billing Customer Care Specialist II

Location Remote, United States of America Job Id 334880

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Acts as the principal billing care specialist for our customer base. Analyzes and resolves billing disputes and/or collection related issues for customers. Recommends solutions and follows through to achieve resolution for the customer. Works cross functionally with our billing, collections, sales, service delivery, base management, customer success and other teams to correct invoices, and/or collect payments and improve the customer experience. This position will require both written and verbal communication skills with internal and external customers. Able to work independently & perform duties with minimal management support. Ability to train peers and assist with special projects. Interacts positively and inclusively in team meetings and/or team projects.

Demonstrates a bias for action and a sense of urgency; sets goals and makes clear commitments to deliver results and meet deadlines; manages conflicting priorities; deals effectively and promptly with problems; maintains momentum and recovers quickly from setbacks.

Work Location

This is a fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

• Resolve billing and/or collections related issues for business customers and contact customers via the phone and email to provide status.
• Update billing and/or collection tickets upon receipt within 24 hours and notes ticket every 5 business days with next steps until the issue is resolved.
• Ability to manage ticket and/or collection queue to meet expected metrics set.
• Must have the ability to analytically problem solve using a variety of ordering and systems.
• Ability to adapt to a constantly changing environment.
• Collaborate with the customer, collectors, sales/base management teams, customer success, and other internal departments to resolve billing and/or collection related issues within the customer’s established service level agreements.
• Works to determine when an adjustment is appropriate for a customer by providing documentation to support the decision. Works with manager or senior staff members on complex billing and/or collection issues, or non-routine issues.
• Provides status to billing and/or collection management on aged tickets and other reports as requested.
• Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.)
• Understand and act in accordance with each customer contract, statute, or regulatory tariff. This includes understanding how to address different types of payment terms, dispute timeframes, etc.
• May manage an assigned account base on request.
• Conflict resolution with minimal management assistance. Uses judgement to pursue exceptions.
• SME in a variety of billing systems, products, ticket types, and is well versed in various processes to resolve disputes and/or collections.
• Ability to exercise independent judgement when reviewing disputes and/or collections issues.
• Provides feedback and ideas on continuous process improvement.
• Works on more complex billing and/or collection issues, testing, and special projects.
• Demonstrates the ability to lead and conduct conference calls with our internal and external customers.
• Train, coach, mentor peers as needed.

What We Look For in a Candidate

Minimum Qualifications:

• Must be knowledgeable with MS Office Suite, primarily Microsoft Excel
• Excellent analytical, communication (verbal and written) and organizational skills
• Ability to prioritize issues in a timely, efficient manner, and manage a cyclical workload
• Ability to understand and utilize multiple systems for billing and/or collections and dispute management
• Good listening skills are necessary for consultative billing, collections, and to negotiate solutions that benefit the company and the customer
• Good customer service focus and experience
• Must be proactive, detailed orientated, and work in a fast-paced environment
• Must be able to build relationships with customers and communicate effectively

Preferred Qualifications:

• Associate degree
• Field Of Study: Business, Finance or similar
• 2 – 4 years’ experience in a billing and/or collections environment

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$44532 – $59375 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$46800 – $62500 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$49219 – $65625 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$51563 – $68750 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 334880

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

44532

Salary Max :

68750

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
 

Customer Service Representative

locations

Remote – US

time type

Full time

job requisition id

JR100943

TruBridge, a leading software company in the healthcare field, is seeking applicants for our Healthcare Service Specialist team. If you are looking for an exciting career in an everchanging industry, then TruBridge is the place for you.

This position is responsible for assisting patients with questions regarding medical statements and processing payments through incoming and outgoing calls while maintaining a professional level of customer service. This is not a hard collections agency and no sales quotas to meet.

Multiple Shifts Available: 9:00AM-6:00PM, 11:00AM to 8:00PM, 1:00PM-10:00PM Central Time and 8:30AM-5:00PM Pacific Time

Full time Differential for evening shift. No Overnight or Weekends.

Essential Duties and Responsibilities:

• Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
• Receive incoming calls from patients to answer their questions and reaches payment resolution against their account(s)
• Responsible for consistently meeting production and quality assurance standards
• Process credit card payments accurately against the patient’s account(s)
• Maintain quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Protect customer information by keeping all information confidential
• Updates job knowledge by participating in educational opportunities
• Document and update patient accounts with
• Able to work in a fast-paced environment
• Communicate effectively and consistently within team

Minimum Requirements:

Education/Experience/Certification Requirements

• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed.
• One year or more providing customer service support over the phone in remote setting.
• Experience working in a high volume call center setting (x calls per hour)
• Experience with healthcare terminology

Preferred Qualifications:

• Experience working in a chat que

Education:

• High school or equivalent (Preferred)
• Paid Differential for Spanish Speaking Bilingual Agents

Why Should You Join Our Team?

• 3 weeks paid Training
• Earn time off starting on Day 1
• 10 Company Paid Holidays
• Medical, Dental and Vision Insurance
• Company Paid Life and AD&D Insurance
• Company Paid Short-Term Disability Insurance
• Voluntary Long-Term Disability, Accident insurance, ID Theft Insurance,
• Paid Parental Leave
• Flexible Spending or Healthcare Savings Accounts
• 401K Retirement Plan with competitive employer match
• Casual Dress Code
• Advancement Opportunities to grow within the company 

Title: Vice President Customer Success (Accounting Success)

Location: Remote

Type: Full-time

Workplace: remote

Category: Customer Success Leadership

Job Description:

FloQast seeks a dynamic Vice President of Accounting Success to lead our global team in delivering exceptional customer experiences and driving product adoption.

As the VP of Accounting Success, you will oversee teams of Accounting Success Managers (ASMs) responsible for cultivating customer satisfaction, loyalty, and growth. This is a global role requiring leadership across multiple continents and customer segments.

Accounting Success Managers (our version of Customer Success Managers) are focused on establishing well-adopted and referenceable customers one success at a time which requires both established frameworks and creative thinking. In this global role you will manage teams on three continents and across all segments within our customer base.

You will be responsible for helping ASMs prioritize their focus areas, driving key company initiatives, professional development of your team, and representing our executive team in customer meetings. To do this, you will need to be very comfortable working cross-functionally, making data-driven decisions, embracing digital customer success, and providing clear and decisive guidance to your team.

*Visa sponsorship is NOT available at this time

What You’ll Do:

• Build a High-Performance Team: Recruit, develop, and inspire a world-class customer success team aligned with FloQast’s mission and values.
• Excel in customer-facing situations: Add an executive presence to meetings. You are not afraid to get your hands dirty to grow and save customers.
• Scale Customer Success: Develop and implement scalable strategies to deliver exceptional customer experiences across diverse customer segments and geographies.
• Optimize Customer Journey: Design and implement seamless customer journeys, leveraging data and feedback to identify opportunities for improvement.
• Drive Customer Advocacy: Cultivate a culture of customer advocacy and create a robust referenceable customer base one success at a time.
• Collaborate Cross-Functionally: Partner closely with sales, marketing, product, and support teams to ensure alignment and optimize the customer experience.
• Data-Driven Decision Making: Leverage customer data and metrics to measure performance, identify trends, and inform strategic decisions.
• Lead decisively: Manage the team to clear, metric-driven quarterly deliverables that showcase customer growth, trends, retention, and product/industry maturity.

What You’ll Bring

• Leadership: Proven ability to inspire and motivate teams, build a strong customer-centric culture, and drive results.
• Customer Focus: Demonstrated success in building deep customer relationships and delivering value-driven solutions.
• Industry Expertise: Strong understanding of the accounting and finance industry, with a preference for experience working with CFOs, controllers, and CAOs.
• Strategic Thinking: Ability to develop and execute a comprehensive customer success strategy aligned with business objectives.
• Operational Excellence: Experience in implementing efficient processes and leveraging technology to optimize customer operations.
• Data-Driven Approach: Proficiency in using data to measure performance, identify trends, and inform decision-making.
• Customer segmentation: You have built successful strategies based on multi-segment, multi-product, multi-region.
• Experience: 6+ years as a Director or VP of Customer Success, i growing global SaaS organizations serving both Mid-market and Enterprise customers at scale.

#LI-MP1

#BI-Remote

The base pay range for this position is $240,000- $300,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program.

FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company’s discretion to determine what pay is provided to a candidate within the range associated with the role. 

Customer Support Operations Lead

Remote (USA)

CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customers’ needs.

Since our inception in 2017, Resident has become one of the fastest growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.

At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.

To be considered for this remote opportunity, you must reside and be authorized to work within the United States. You must be able to work a flexible schedule, which includes industry standard retail holidays.

About the Role: This crucial position merges analytical skills with performance oversight to manage and improve the efficiency and effectiveness of our internal and BPO customer support functions. The ideal candidate will own and be entrusted with significant responsibilities, including data analysis, performance oversight, and strategic reporting. They will analyze customer support and performance metrics, identify key trends, audit processes, and recommend areas for improvement – all with the goal of optimizing our customer support operations.

Key Responsibilities:

• Exercise independent judgment and discretion in overseeing and evaluating key performance metrics, including contact center metrics and team KPIs, to ensure strategic objectives are met.
• Collaborating closely with the customer support supervisor and BPO senior lead to ensure alignment on customer support metrics, key performance indicators (KPIs), and quality standards.
• Conduct and critically assess daily audits of customer support interactions and processes, using discretion to identify and address significant issues.
• Analyze complex data to discern trends, inefficiencies, and areas for improvement, making informed decisions to guide strategic initiatives.
• Working with BPO channel leads to ensure desired outcomes are being achieved, using discretion to adjust strategies and drive continuous improvement.
• Apply sound judgment in managing support channels, providing targeted coaching and addressing areas of concern within the BPO team.
• Create spreadsheets and dashboards and present findings and strategic recommendations to the customer support supervisor while influencing decision-making and organizational direction.
• Lead the rollout of initiatives and projects cascaded from the support supervisor, influencing decision-making and organizational direction.
• Resolve high priority emails, customer issues, and agent escalations, making critical decisions based on each matter.
• Create and maintain detailed documentation of customer support processes, ensuring that procedures are clear, consistent, and aligned with strategic priorities.
• Use discretion in balancing high-level data management tasks with direct support interactions, prioritizing based on the significance and urgency of company needs.

Additional Responsibilities:

• Collaborate with cross-functional teams, developing and executing strategies for real-time issue resolution.
• Assist with training and special assignments delegated by the Supervisor/Manager.
• Discuss and implement action plans to improve the overall performance of the entire team.

Qualifications/Skills:

• 2-3 years of proven experience in a customer support or call center environment
• Associate’s degree, preferred
• Experience working in a fast-paced or start-up environment, preferred
• Ability to work autonomously and manage time and priorities effectively
• Knowledge of the mattress and or retail industry, preferred
• Experience working with cross functional partners
• Experience in data analysis, preferably in a customer support or call center setting.
• Strong analytical skills and experience with performance metrics.
• Proficient using Slack, G-Suite and reporting systems such as Looker and Five9
• Experienced in creating spreadsheets and dashboards and telling the story behind the data.
• Demonstrated experience in effectively managing and resolving escalated situations, ensuring customer satisfaction
• Proven ability to make sound decisions in high-pressure scenarios, addressing customer concerns promptly and finding resolutions that align with company policies
• Must be able to lift up to 15 pounds to handle computer equipment

What We Offer:(subject to eligibility requirements)

• Remote-first workplace (since 2016!)
• Competitive pay.
• Health, Vision & Dental Insurance.
• HSA company contributions.
• 401K with a company match component.
• Generous Paid Time Off.
• Wellness benefits.
• WFH office and cell phone/internet stipend.
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reside in a state or location where pay transparency laws or regulations have been adopted, please read the following: The hourly pay for this position is $20.80 – $28.00. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics.

Resident is proud to be a Remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.

Resident Home participates in E-Verify. 

Customer Service Representative – Remote

USA • Remote

ID: 8333

Job Description

Do you enjoy helping people with acquiring their financial freedom? If yes, then Symetra has an exciting opportunity for you to join our team as a Customer Service Representative!

About the role

Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing all product types, with consistently increasing transaction knowledge.

What you’ll do in this role

• Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
• Required to document detailed and concise notes on all interactions. -60% ILD CS -90% RD CS
• Train and assist Associate CSRs. -10% ILD CS -10% RD CS
• Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
• Perform additional tasks at the request of management. -30% ILD CS
  30%

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overviewopens a pdf file

Compensation

Hourly Salary Range: $21.00- $31.96 plus eligibility for annual bonus program

Who you are

• Associate CSR skills, plus: proficient written and verbal communication skills.
• Strong multi-tasker and adept at using tools and resources available.
• Proactive with customer, anticipating needs.
• Ability to show empathy and ability to mentor new hires.
• High school education or equivalent experience.
• 6 months to a year experience working as an Associate CSR or equivalent experience.

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

#LI-OR1

#LI-Remote 

Title: Customer Order Specialist Supervisor – Durable Medical Equipment

Location: Remote Remote US

Job Description:

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients, and their care teams harmoniously monitor, manage, and protect life.

The Durable Medical Equipment (DME) Customer Order Specialist Supervisor is responsible for supervising the day-to-day operations for the Order Processing Team by supporting the order processing needs of customers, patients, and field sales personnel via fax, phone, email, and chatter. A primary focus in supervising the Customer Order Specialists (COSs), is ensuring customer service is at the forefront of everything they do, whilst ensuring strict standards and the timeframes as promised to the customer are achieved. You will be the escalated point of contact for any issues, so you must be happy with being a keen problem solver and trainer. As a team supervisor, you will be responsible for driving a culture of inclusion and engagement through regular team meetings and 1:1s and team building activities.

This role regularly communicates with field sales personnel, patients, health care providers, health Insurance (payor) representatives and referral sources as it relates to competently and efficiently requesting and obtaining payor prior authorizations on behalf of patients in a friendly, caring, and professional manner. Frequently, this position discusses insurance benefits, out-of-pocket costs, deductibles, and payment methods with patients. This role helps train Customer Order Specialists in these duties.

ESSENTIAL DUTIES:

• Supervise regional COS team(s) as assigned by Manager, including scheduling work shifts to effectively cover the needs of Kestra customers
• Participate in hiring, training, and coaching
• Conduct performance evaluations of COSs
• Perform COS duties as needed
• Ensure accurate intake and processing of orders
• Serve as escalation contact for regional order-related issues
• Facilitate the entirety of the order process to ensure efficiency and effectiveness
• Help troubleshoot order processing concerns
• Make sure the teams KPI’s are achieved
• Listen to COS calls to patients and payers
• Attend and participate in Order Processing Leadership meetings as needed
• Coordinate with sales representatives, physician’s office, and applicable internal/external personnel regarding medical records and information needed to obtain pre-authorization and benefits upon intake of new patient referrals. Confirm medical records meet medical necessity based on applicable insurance guidelines. Promptly follow-up on patient referrals, physician prescriptions and/or physician work orders
• Verify eligibility and benefits of patient health insurance specific to Durable Medical Equipment (DME) by contacting insurance companies by phone, accessing insurance website portals, and utilizing Kestra’s medical billing software. Responsible for verification of active coverage, deductibles, accumulations, coinsurance, and pre-authorization requirements
• Initiate, track, and complete pre-authorizations requests, including notifying applicable parties of the determination. Assist with appeals for Prior Authorization denials
• Upon authorization, place orders for Durable Medical Equipment, notify, and dispatch patient product fitters
• Perform data entry into medical billing software and other software (Salesforce) including patient demographics, prescribing physician’s information, insurance payor information, HCPCS procedure codes, ICD-10 diagnosis codes, etc.
• Collaborate with the Billing Team as necessary and as directed by the Order Processing Manager to help facilitate the submission of claims to payers
• Regularly communicate with patients to discuss their insurance benefits, out-of-pocket costs, and product payment arrangements
• Escalate issues within insurance carriers when not able to obtain reasonable information
• Answer incoming phone calls to office and route messages accordingly
• Routinely export/import data from one software to another software
• Create forms through auto-populating data into custom fields
• Accurately complete forms/applications and send out to applicable destination
• Be aware of and adapt to changes in medical regulations and processes
• Participate in on-call and off hours coverage. Hours on-call and worked may include evenings, weekends, and holidays.
• Adhere to Pledge of Confidentiality
• Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they’re directly involved with the patient’s case.

Requirements

COMPETENCIES:

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and productor service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.
• Accuracy: Perform detailed notetaking on pertinent information e.g., reference #s, dates, spelling of names, ID#s, phone #s, email addresses
• Empathy: Exercise exceptional patience when communicating with patients and customers

QUALIFICATIONS

• Education/Experience Required:
• High School Diploma or GED
• Two (2) or more years managing or supervising an order processing team
• Three (3) or more years processing DME orders/prescriptions
• Three (3) or more years of experience with Insurance verifications, which include gathering prior authorization required documents and submitting/following-up prior authorizations requests to payors
• Three (3) or more years of direct experience using payor portals and having to call payers to conduct insurance verification
• Consistently detail-oriented and thorough
• Advanced written and verbal communication skills, to include excellent grammar
• Advanced reading and comprehension abilities
• Advanced analytical skills and detail-oriented
• Advanced multi-tasking skills
• Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
• Proficient typing skills
• Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel
• Familiarity with PDF editing

Preferred:

• Experience with HCPCS procedure codes and ICD-10 codes
• Experience processing Orders for Wearable Cardioverter Defibrillators or other Cardiac DME devices

WORK ENVIRONMENT:

• Remote, yet fast paced work environment
• Noise level typical of an open office environment
• Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.
• PHYISCAL DEMANDS:
• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
• Frequent stationary position, often sitting for prolonged periods of time
• Occasional bending and stooping
• Occasional lifting up to 20 pounds

TRAVEL:

Occasional travel, less than 10%

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Benefits

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Salary: $80,000 – $90,000

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment. 

Title: Customer Support Analyst

Location:

Idaho, United States

Nevada, United States

Oregon, United States

Illinois, United States

Oklahoma, United States

View Fewer Locations

locations

Georgia, United States

Texas, United States

Tennessee, United States

Massachusetts, United States

North Carolina, United States

Maine, United States

Job Description:

Agency Software is looking for a motivated and dependable individual to join our top-tier support team. As a Customer Support Representative, you will provide application support to our customers, sales staff, and team members, ensuring a positive experience for all. This full-time position offers excellent benefits, job stability, and opportunities for growth within our company.

This can be an in-office role or a remote role in the US. We will entertain a fully remote candidate with willingness to travel onsite on occasion with higher consideration given to local candidates.

Key Responsibilities:

• Handle support calls, assisting customers with computer or software issues.
• Report and document program issues and potential solutions to developers.
• Manage timely responses to problems to ensure customer satisfaction and minimize downtime.
• Share call experiences with developers and team members to enhance overall department knowledge and customer experience.
• Support client retention efforts and participate in client implementations and trainings
• Exercise sound professional judgment in analyzing software issues.

What We’re Looking For:

• Friendly, professional, and dependable individuals eager to learn and provide excellent customer service.
• Adaptability with software, particularly Microsoft products.
• Technical ability to support various call types (program functionality, simple networking, printing/scanning, and general troubleshooting).
• Familiarity with accounting concepts and general bookkeeping practices to provide support for and training on the accounting portion of our software suite.
• Knowledge of the insurance industry is a bonus, as our customers are insurance agencies.

Benefits:

• 3 weeks’ vacation and 5 personal days.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards program.

About Us: Agency Software, Inc. (ASI), founded in 1988 in Hayden Lake, Idaho, focuses on developing software systems for agencies aiming to maximize efficiency while reducing errors and omissions exposure. We have an industry reputation for excellent support.

As a business unit of Harris Computer, Agency Software continues to nurture our small business culture while we enjoy the great things that Harris brings: a set of rock-solid values, ample learning and growth opportunities, and the framework to becoming an enduring organization. 

COMPENSATION
• Health insurance that covers you globally so you can live wherever you like safely.
• Bonuses for great work, or "thinking out of the box", or going the extra mile.
• The compensation is a combination of hourly rate + bonuses + corporate ownership. We benchmark the compensation to be moderately above a candidate's local pay rates, based on a Google search of “salary" for this job in the applicant's local country.
• We are always on the lookout for brilliant, self-driven people whom colleagues enjoy working with. If hired, you'll have the right to refer friends to the company as we seek to fill positions.

ABOUT US: We are a fast growing American company with remote staff around the world. We are dedicated to ensuring our teams are filled with A Players. Here you'll be surrounded by great people who lift each other to new levels of achievement. Monthly personal development sessions, growing skill sets, and a whole lot of encouragement and creative thinking are all components of working here. The atmosphere is intensely productive and growth-oriented. We are purpose-driven, socially conscious, and passionate about improving the communities we serve.

JOB DESCRIPTION: The work will be diverse and interesting. It will include talking on the phone with customers, company partners, and job applicants, writing emails with persuasive effective English. When there is trust and dependability and evolving abilities, staff can become integral to an organization. That's what we're hoping for here. We are also hiring both full time and part time staff in other positions: 1) blog writing and backlink building with use of SEMRush.com, 2) a recruitment assistant, 3) Ad writer. If you are skilled in those fields and customer service, you can wear multiple hats so that your work has fun variety.

Work Experience required
• ≥ 4 years experience as a customer service agent who answered phone calls from customers.

Skills required
• Fluent English in oral conversation and writing.

Logistics required
• Work at least 35-40 hours per week
• To enable collaboration, 4 hours of your office hours should occur during your choice from 9am-10pm ET.

Other requirements
• Bachelors or masters degree with a grade point average of at least B+. In a later phase of interviews, we’ll ask for your official list of university courses and grades, which you can obtain from your university.
• We require someone who can work with us for at least 1 year. This is for a long-term, employee role.
• Consistently reliable internet connection.
• Loves being productive.

Note: We are hiring both managers and non-managers in the department. 

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is hiring a Customer Experience Capacity Facilitator to join our rapidly growing venture-backed company. The Customer Experience team delivers best in class dental technical knowledge and customer service in a timely manner. In this role, you’ll help facilitate, schedule, and plan the operation for all of our Customer Experience teams.

What You'll Do

Gain an in-depth understanding of all customer service department's processes and functions. Identify key variables that influence capacity, then develop and suggest changes for enhancing workflow optimization.

Manage day-to-day capacity operations including scheduling and staffing.Implementing necessary changes smoothly and managing change effectively.

Communicate with supervisors and managers about any scheduling gaps, conflicts or changes that need to be implemented.

Responsible for weekly staffing and headcount allocation planning decisions based on analyzing volume and demand data.

Maintain, refine and/or improve operational tooling to meet customer expectations.

What We're Looking For

3+ years of capacity management experience required, preferably within a customer support function.

Skilled at learning an operations strengths, identifying and communicating areas of opportunity

Ability to prioritize tasks and delegate when appropriate across multiple systems/tooling

Desire to work in a high-velocity, ambiguous, and business-critical environment.

Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively

Builds respectful and effective working relationships; collaborates with others to achieve common goals

Conveys information clearly and concisely, both verbally and in writing; adjusts communication to meet the needs of the audience

Basic understanding of CRM Tech platforms and tooling, with the ability to learn new platforms quickly.

Familiarity with balancing state regulations and capacity demands.

Req ID: J-300

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs. 

About MindTales:

MindTales is a leading mental health platform dedicated to providing accessible, effective, and personalized mental wellness solutions. Our mission is to empower individuals to achieve better mental health and overall well-being through innovative technology and evidence-based practices.

Role Summary:

As a Customer Support Representative at MindTales, you will be the first point of contact for our users, providing exceptional support and guidance to ensure a positive and seamless experience with our platform. You will play a crucial role in maintaining customer satisfaction and loyalty by addressing inquiries, resolving issues, and providing information about our services and features.

Key Responsibilities:

Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Troubleshoot and resolve customer issues related to account setup, billing, platform navigation, and usage.
Provide information and guidance on MindTales' services, features, and best practices for mental wellness.
Collect and document customer feedback to improve the overall user experience and contribute to product development.
Collaborate with the technical support team to escalate and resolve technical issues.
Maintain up-to-date knowledge of MindTales' platform, services, and mental health trends to provide informed support.
Assist in creating and updating support materials, such as FAQs and user guides.

Requirements:

Proven experience in customer support, preferably in a tech or mental health-related field.
Excellent communication and interpersonal skills, with the ability to empathize and connect with customers.
Strong problem-solving abilities and a customer-centric mindset.
Proficiency in using customer support tools and platforms (e.g., Zendesk, Intercom).
Ability to work independently and as part of a team in a fast-paced environment.
Flexibility to work various shifts, including evenings and weekends, as needed.
A genuine interest in mental health and a commitment to promoting mental wellness.

Benefits:
Remote work flexibility.
Competitive salary and benefits package.
Opportunities for professional development and growth within the company.
A supportive and inclusive work culture focused on well-being and collaboration.
The chance to make a meaningful impact on people's lives by supporting their mental health journey. 

Customer Solutions Specialist

locations

Virtual US

time type

Full time

job requisition id

JR-017234

Customer Solutions Specialist/Virtual US

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Customer Solution Specialists support the day-to-day implementation requirements of the risk management solutions that our clients leverage within their organizations. CSS agents support activities varying from questions around system login issues, providing clients with reports which monitor training completion rates, to researching potential bugs or malfunctions within our product suite. These agents learn how to navigate our enterprise client programs and connect drivers with the necessary information to complete required risk management activities. Agents should be critical thinkers, focused learners, and confident, professional communicators, entrusted with the most frequent opportunities to make our customers happy.

What You’ll Do

• Addresses driver and client inquiries and product related calls, emails and chats, both directly and through transfers from the Account Management team.
• Identifies user needs and strives ensure customers are proficient in eDriving tools, applying problem-solving and interpersonal skills.
• Conducts data entry, audits, reporting, and compliance related tasks in support of fleet accounts.
• Provides Product Management team with customer feedback on product issues and improvements needed.

What You’ll Bring

• The ability to manage a varied workload, with great organizational skills in managing multiple priorities.
• Clear and concise communication skill across all business settings including chat, email and over the phone.
• Excellent attention to detail and organization skills.
• Execute with a sense of urgency.
• Innate problem-solving skills.
• Ability to work as a member of a team as well as independently.
• Written and verbal multi-lingual communication skills highly preferred, may be required.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM’S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. 

Bilingual Customer Care Specialist

United States Virtual

R-105055

When you walk through our door, you’re not just starting a job. You’re starting a career at a company that cares about you. Our offices are a community of people passionate about engaging and helping people across the country.

With competitive pay and benefits that start on your first day, Assurant’s a company ready to invest in you. But don’t take our word for it. Our benefits speak for themselves. Here’s just a peek at what we offer:

Generous paid-time-off package with 23 total days, including holidays, within your first year

• Undergraduate tuition reimbursement programs
• Various work schedules and potential to work from home
• Stock purchasing options along with a 401k and additional financial resources
• Potential to share in the company’s success through a performance bonus
• Health, dental and personal wellness plans
• And more …

At Assurant, you’ll find a team eager to help you grow your career and find meaning in your work. Are you ready to join?

What is a Customer Care Specialist at Assurant?

The Customer Care Specialist is a key position within Assurant because you’re the voice of our organization and clients. You’re highly valued as our customer’s primary point of contact, and you care about helping others. The customer experience is at the forefront of all you do, exceeding expectations at every turn. You’re a listener, problem solver and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.

Why You Should Consider This Role

• You love helping and connecting with people.
• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You thrive in a fast-paced, changing environment.
• You believe the details are important and actively listen for them.
• You go above and beyond because you want to, not because you have to.

What You Will Like

• The diversity —­­ every day and every customer is different.
• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.
• The difference in the value Assurant places on great customer service and the recognition you’ll receive from our customers and our leaders when you exceed our customer’s expectations.
• Opportunity to learn, grow and advance within our Fortune 500 company.
• Competitive starting pay in a highly motivated pay-for-performance environment.

The Details

• Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.
• This role requires listening to our customers’ concerns and showing empathy while resolving their issues.
• Because every customer is different, we expect you to take the initiative to truly understand our customers’ current challenges, solve them and use your expertise to proactively help them avoid future challenges.
• You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.
• A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

What You Should Know About Us

Assurant is the company that protects and secures the places people live and the things they buy. We’re a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that’s just the beginning.

The Ideal Candidate Will Have

• Must be fully bilingual in English and Spanish
• Strong attention to detail
• Great conversation skills and ability to WOW customers on every call
• Excellent verbal, written and listening skills
• Relentless drive to own the customer’s problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast-paced environment
• Ability to think outside of the box to resolve problems
• Ability to multitask using technology, including call handling, loan-level review and call documentation
• Minimum high school diploma or GED, and 1 year of work experience required
• College degree with 0-1 year of work experience, preferred

This role is fully remote, but location restrictions may apply based on business and/or client needs.

Pay Range:

$ 15,50 – $ 24,03

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. 

Customer Contact Center Representative – 9.23.2024 TEM

locations

United States-Remote

time type

Full time

job requisition id

JR0029343

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Please Note: This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The individual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires.

Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace – Certified as a ‘Great Place to Work’ by Great Place to Work Institute, named ‘World’s Most Ethical Companies’ by Ethisphere Institute, ‘World’s Most Admired Companies’ by Fortune magazine, World’s Best Employer by Forbes, ‘Best Place to Work for Disability Inclusion’ DEI assessment –just to name a few of the reasons why ‘We Are A Different Kind of Company’.

Come check us out! Take a look at our latest video: Voya Financial is Hiring

We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission. Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voya’s customers in achieving their retirement goals.

What will you do:

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Don’t know anything about retirement? We’ll teach you everything you’ll need to know.

How we help you achieve this:

• Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) – a foundation for career growth.
• Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day.
• Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program.

What will your day look like:

• Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
• Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals.
• You will bring your authentic self to work.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment.
• Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues.
• See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
• Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there.

Minimum Knowledge & Experience:

• High School Diploma or GED
• 3+ years customer service experience.
• Experience in the Financial Service industry is a bonus but not required.
• Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up.
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred.
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment.
• Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST.
• Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual.

Preferred Knowledge & Experience:

• Bachelor’s degree + 1 year customer service experience.

What we offer you:

• At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program.
• Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of an assessment.
• Generous paid time off upon hire: 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off.
• Health, dental, vision and life insurance.
• Retirement savings- 401(k) Matching and Pension Plan.
• Paid Training, and Full Benefits with no waiting period; Monday – Friday Only, Referral bonuses, Performance Incentives.
• Employee-Led Councils (ELCs). We have eleven ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor diversity-related educational events across our system in conjunction with the Office of Diversity, Equity and Inclusion.

Our interview process is hosted virtually and our training programs are currently delivered online. This role is currently remote/home-based. To ensure you are set up for success during this work from home time, a reliable high-speed internet with a wired connection as well as a quiet place to work in your home free of disruption is required. You may be required to work in the office if you do not have an adequate home/work environment and the required internet connection.

#LI-KD1

#LI-Remote

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$41,600-$45,760

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. 

Title: Remote Bilingual Spanish Customer Service Representative

Location: Hamilton United States

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Bilingual Spanish Customer Service Representative

$17.00/ Hourly
Paid Training

Equipment Provided

Full-time with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

Shifts: Availability between the hours of 8:00 AM – 8:00 PM on Monday and Thursday and 8:00 AM – 5:00 PM on Tuesday, Wednesday, and Friday.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $17.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• High School diploma or GED
• Background and drug screening required.

States that are Not Applicable for this position:

• AK, CA, HI, MA, IL, MT, NY
• Metro Areas: MN- Minneapolis, IL, NY – NYC
• OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Met

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Apply now

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Customer Questionnaire Specialist

Remote US

As a Customer Questionnaire Specialist, you will be responsible for the completion of Security Questionnaires, Risk Assessments, Due Diligence Questionnaires, RFIs, and other technical ad hoc requests. You will play a crucial role in using and maintaining Axonius’s response software, Responsive (formerly RFPIO). You will work closely with teams from across the organization, including Sales, Security, Finance, Legal, Product, and Marketing to ensure an accurate and expansive content repository. Utilizing exceptional critical thinking and problem-solving skills, you will work independently in a global, fast-paced, and changing environment.

Responsibilities:

• Support the execution of Security Questionnaires, Risk Assessments, Due Diligence Questionnaires, RFIs, and other technical ad hoc requests from intake through completion.
• Manage a project schedule and routinely communicate status with stakeholders to ensure timely completion of requests.
• Collaborate with Subject Matter Experts (SMEs) across business lines in order to source and draft technical content. Translate highly technical writing into customer-friendly language.
• Edit technical draft responses from SMEs and Sales Engineers for clarity, proper grammar, and spelling.
• Monitor product enhancements through analysis of the latest product releases and collaborate with SMEs to update the content repository.
• Stay up to date with new product initiatives and build technical content collections within the repository to support new product offerings.
• Structure, develop, and maintain a robust content library filled with thoughtful question-answer pairs, relevant metadata, regular review cadences, and clear content ownership with support from critical teams across the organization.
• Establish productive relationships with Sales, Product, Security, Legal, Finance, Marketing, and other teams to ensure that repository content is accurate and updated on a timely basis.
• Escalate roadblocks to client requests and develop solutions to challenges in a timely manner.
• Perform other duties as needed to support the day-to-day operations of the Proposal Team.

Requirements:

• Minimum of 3 years of experience responding to DDQs, Security Questionnaires, Risk Assessments, and RFIs in the technology industry
• Experience supporting a Sales team
• Experience managing customer requests in TPRM platforms/portals
• Strong critical thinking skills are a must, with the ability to problem solve and identify solutions to achieve results
• Strong project management and organization skills
• Excellent written and verbal communication skills
• Capable of building cross-functional relationships
• Efficient in completing tasks, highly detail-oriented, and flexible as priorities shift
• Capable of handling multiple projects simultaneously
• Familiarity with IT principles and terminology, including but not limited to cloud, cybersecurity, and software development
• Understanding of privacy and data protection regulations such as GDPR and CCPA
• Knowledge of IT Security, Governance, standards, frameworks, and controls such as SOC, NIST, and ISO-27000

Advantages:

• Proficient in using Responsive (formerly RFPIO)
• Prior experience in the Cybersecurity industry
• Technical writing experience

Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus

Annual Pay Range

$90,000—$105,000 USD 

Manager, Customer Success

United States

Company Overview:

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled. That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn™ Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare’s Fierce 15 and CB Insights’ Digital Health 150 lists.

Opportunity Overview:

Cohere is looking for a Customer Success Manager in support of new customer accounts. In this role, you will be responsible for taking ownership for steady state account relationships and acting as the primary point of contact for your clients. This will include cultivating relationships across the customer organization to develop insights, shaping how they perceive the value we deliver, and ensuring that they are receiving the best support possible. As the primary client advocate within Cohere, you will need to form strong cross functional relationships and leverage excellent communication skills to enable efficient value delivery. You will lead and will execute day-to-day program operations including preparing for and presenting at regular touchpoints with the client, developing and delivering reporting, addressing customer issues, and responding to ad hoc requests.

If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you!

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Serve as the client’s primary point of contact for collecting feedback about the partnership and leading any internal and external activities associated
• Partner with Strategic Accounts to develop a deep understanding of the assigned client’s organizational structure, business objectives, and areas of opportunity and translate that understanding into a unique value proposition that Cohere Health can deliver measurable results against
• Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics
• Function as the client’s advocate and the subject matter expert to the rest of the Cohere organization
• Document and create organizational visibility to key internal stakeholders on:
• Insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations
• Progress of weekly/monthly/quarterly initiatives
• Key account metrics (e.g., relationship status, progress to goals, roadmap, etc.)
• Work collaboratively with various internal stakeholder groups such as product, engineering, service operations, clinical programs, sales, and analytics to ensure that our clients realize the full value of the services we deliver
• Lead initiatives to optimize the existing program activities and respond to acute issues as they arise

Your background & requirements:

• Bachelor’s degree
• 4-7 years of experience in client-facing roles (client management, customer success, or similar role)
• Proven track record for influencing clients and internal stakeholders
• Previous experience working in the healthcare industry, preferably as a vendor for or as an employee of health plans. Technical or SaaS experience a plus
• Highly collaborative with a passion for teamwork, building relationships, and effectively working cross-functionally to deliver a superior client experience
• Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously
• Strong analytical skill set and a proven ability to effectively use data to inform strategy and exceed key performance metrics
• Adept at shifting between operational and strategic mindsets, leveraging systems thinking to prioritize those activities that will most effectively solve your clients’ most important problems
• Highly organized with a systematic approach to time management
• Energized by ambiguity and the opportunity to achieve something novel
• Willingness to travel up to 25% of time

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

The salary range for this position is $80,000 to $105,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.