Part Time Customer Experience Specialist at Sunnyside

  • Customer Support
  • Fulltime
  • USA Only
Job Description

About Us

33% of US adults are categorized as excessive drinkers, yet fewer than 1% get help to improve their drinking habits. We know why.

There's a huge gap in the alcohol health market for the millions of consumers who enjoy drinking and have no desire to quit entirely, yet could nonetheless benefit from building a healthier relationship with alcohol.

Sunnyside is filling this gap with a proactive alcohol health platform focused on helping anyone who regularly drinks improve their overall health and wellness through changes to their drinking habits. We take a differentiated approach by focusing on moderation and mindfulness (not complete sobriety), and are building a friendly, approachable brand that will scale.

We’ve got a great product that customers love, and we’re growing fast.

We’re backed by top investors including Uncork Capital, Adjacent VC, Offline Ventures, Scribble Ventures, Nir Eyal, Mike Lee (founder of MyFitnessPal), and James Park (founder of Fitbit).

About the role

We're looking for a part time Customer Experience Specialist to join our small (but growing!) team. You’ll work with our full time Customer Experience & Coaching Team and one other part time Customer Experience Specialist, investigating and solving technical issues and account problems as well as sending motivational coaching and advice to our amazing members. In addition, you’ll act as team captain for our Peer Coaching team (Sunnyside members who work flexible, limited hours throughout the week), offering guidance and support when the full time team is not on shift.

This is a 20/hr per week part time role, managing customer communication on weekdays and weekends. You’ll work a set weekly schedule, but with flexibility to trade days with the other part time Specialist.

Part Time CX Specialist Schedule

This role pays hourly between $22-25

You'll work 3 days per week and the hours (PST) that will need coverage between you and the other part time specialist are:

Tuesday - 11am-6pm
Wednesday 12pm-6pm
Thursday- 11am-6pm
Friday 10am-6pm
Saturday 11am-5pm
Sunday 2pm-8pm

Applicants should be open to this schedule, and night/weekend experience is a bonus though not required. Flexibility and willingness to hop in during emergencies is necessary for this role.

This a unique opportunity to get involved with a fast-growing company while having a positive impact on a huge group of members who are seeking to improve their lives through healthier habits around alcohol use.

Because we’re growing, we're open to different skill sets, so if you don't quite match the requirements below, but think you'd be a great fit, please reach out. We'd love to talk.

About you

You are customer focused and compassionate, with a high EQ and a passion for motivating people. You love to write, and are quick on your feet in determining the right message for the right customer. You thrive on processes, in busy, growing environments and are looking forward to managing a high volume of inbound customer messaging. You’re seeking an opportunity to do meaningful, fulfilling work in a unique B2C function. You’re a natural leader and enjoy supporting other team members with guidance and direction. You’re a go getter who is excited to step into new challenges and responsibilities as your role develops.

Startup experience is preferred, but not required as long as you’re excited to jump in with both feet, learn on the fly, and have a big impact. This is going to be a fast-paced, exciting and fulfilling role with lots of opportunity for growth.

We're a mission-driven company with a passion for this space. Our ideal candidate is excited to build deep empathy for our users and is genuinely motivated for the problem we're solving.


  • Customer support & coaching - The core of your role will be methodically responding to customer inquiries that range from technical support, to usability questions, to coaching and motivation. Our members have a direct line of communication to us, and our ability to respond quickly and with high empathy is something we take pride in.
  • Voice of the customer - You'll develop a deep understanding of our members, from their pain points, to how we help solve their challenges and improve their lives. You'll be a champion of their needs, and the empathy that you develop will be a valued perspective that helps inform all parts of our business.
  • Product & process recommendation - As an early member of the team, and one that will be spending significant time with customers, you'll play a critical role in helping to develop our product. A key aspect of this will be reporting on customer feedback and identifying evangelists. In addition, as queue captain and someone who works closely with the core full time team, you’ll have insights and influence on our internal workings, tools and documentation.


  • 3+ years experience in a customer support/experience role (ticket, chat and email based, not call center or phone focused)
  • You have experience and/or are interested in light team leadership/steering the ship
  • You're a B2C champion who loves customer support and experience
  • You have a high EQ and are naturally compassionate
  • You're a team player, able to balance the immediate needs of our users with other internal support tasks.
  • You're a strong writer who can adapt your style to any brand voice
  • You look forward to wearing many hats
  • You want to work at a company with a mission you believe in
  • You’re tech savvy and comfortable working on a laptop, navigating multiple browser windows and programs, and trouble technical issues

Bonus points (not required, but nice to have!)

  • You’ve worked in a startup
  • You have prior coaching or motivational experience
  • You're experienced using Kustomer (or a comparable CRM)

Important note: If we decide to hop on a call with you, please try out the product first!

Useful links:

Please apply through with resume and a note about why you’d be great at Sunnyside. 

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