POSTED Sep 20
Customer Support Specialist at UPS - United Parcel Service
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Customer Support Specialist
Location: REMOTE
Roadie, a UPS Company, is a crowdsourced delivery platform. Founded in 2014, Roadie works with consumers, small businesses and enterprises across virtually every industry to enable scheduled, same day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 drivers nationwide, Roadie reaches more than 20,000 zip codes the largest local same-day delivery network in the nation.
Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.
What You’ll Be Doing
- Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
- Address all customer concerns politely, using active listening skills to understand and confirm the information
- Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
- Proactively monitor in-progress deliveries and take corrective action when necessary
- Manage non-standard delivery situations with professionalism, empathy, and urgency
- Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
- Collaborate with team members from various Roadie departments to ensure seamless delivery experience
What You Bring
- A combination of sales, or customer service experience, optimally with a technology or logistics company
- Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
- Able to quickly and efficiently problem solve and troubleshoot
- Comfortable with a fast-paced environment and changing requirements
- Proactive and able to comfortably navigate through uncertainty and ambiguity
- Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
- Fluency in Spanish, a plus!
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
- Generous PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- The technology you need to get the job done
Share this Job Share
Related Jobs
- Invisible Technologies
- Executive Assistant to the Head of Technology
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
POSTED Nov 1
Executive Assistant to the Head of Technology at Invisible Technologies
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Executive Assistant to the Head of Technology
Location: United States – Remote
Job Description:
Invisible is the operations innovation company transforming how companies are built and run.
We are a tech-enabled service providing solutions to the world’s most complex business problems. Driven by our proprietary process orchestration platform, we seamlessly integrate advanced AI and automation with a global network of thousands of experts. This powerful combination delivers new capabilities and eliminates barriers to execution for our clients, unlocking unprecedented efficiency, scale, and growth opportunities.
Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annual Recurring Revenue (ARR) of $100 million and continue to grow at speed. Operating as a profitable business, we maintain near complete ownership, with a firm foundation built on creating long-term shareholder value. We are excited to create paths to ownership for our specialist roles, providing opportunities for significant personal, professional, and financial growth.
About The Role
As the Executive Assistant to the Head of Technology, you will play a vital role in supporting the operational efficiency of our technology leadership. You’ll manage the Head of Technology’s day-to-day activities, ensuring they have the bandwidth to focus on strategic initiatives. This position is perfect for a highly organized individual with experience in fast-paced, remote environments.
What You’ll Do
- Efficiently manage the Head of Technology’s schedule, ensuring meetings are prioritized and time is optimized.
- Coordinate and prepare materials for meetings, including setting agendas, taking detailed notes, and following up on action items.
- Act as a liaison between the Head of Technology and both internal teams and external partners, ensuring clear and effective communication.
- Handle complex travel arrangements, including planning detailed itineraries and compiling necessary documents for meetings.
- Organize and maintain important documents, keeping everything accessible and up-to-date.
- Plan and coordinate tech-focused events, conferences, and meetings, both virtually and in person.
What We Need
- Minimum of 5-7 years of experience as an Executive Assistant supporting Technology or Engineering executives in high-growth, remote technology companies.
- Exceptional organizational and time-management skills; ability to handle multiple priorities with minimal supervision.
- Excellent verbal and written communication skills with high emotional intelligence (EQ) to navigate sensitive personalities and complex dynamics.
- Proficiency with productivity and collaboration tools such as Google Workspace, Slack, Notion, and Zoom.
- Ability to thrive in a remote, fast-paced, and constantly changing environment.
- Strong attention to detail and a proactive approach to problem-solving.
- Flexibility to work hours that overlap with the Head of Technology’s schedule, ideally US EST or flexibility to work US EST hours.
What’s In It For You
We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Specialists to work remotely around the world on a schedule that suits their lifestyle.
Compensation:
- Base Salary Range: $110,000 – 130,000
The amount listed above is the expected annual base salary range for this role, subject to change.
Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
All candidates and residents of California may visit our Recruitment Privacy Policy and Notice at Collection here.
Accessibility Statement:
We are committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email.
Equal Opportunity Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.
You may view Invisible Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on the corresponding links.
Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.
Share this Job Share
- Northwestern Mutual
- Customer Service Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
POSTED Nov 1
Customer Service Representative at Northwestern Mutual
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: FINRA (6/63 or 7/63) Customer Service Representative – REMOTE Nationwide
Location: Franklin United States
Job Description:
At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual.
We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.
We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they’re passionate about.
Expertise
- Bachelor’s or Associate Degree preferred
- 2+ years of operations and/or service experience in the financial services industry
- FINRA licensure preferred (SIE, Series 6 & 63)
Your Role
You will serve as the primary point of contact for our clients, their Northwestern Mutual Financial Representatives, and supporting staff members. Your goals will include aligning to quality and productivity metrics specific to your team’s product and service benchmarks. You will become a vital contributor to our positive environment and demonstrate a strong commitment to collaboration and shared success.
Skills & Experience You Bring to Northwestern Mutual:
- Excellent interpersonal and written communication skills.
- Analytical problem solver adept at solving complex problems and exercising judgement.
- Knowledge of insurance, investment or financial markets.
- Aptitude for understanding technology and how software, systems and applications influence the customer experience.
How We Think/Act/Do
- Supporting business needs and challenging the status quo, while maintaining a “client first” mentality.
- Optimizing the customer experience and cultivating brand loyalty through teamwork and relationship building with our clients and field representatives.
- Driving high satisfaction, quality and efficiency as a brand ambassador and primary point of contact for both our client’s and field representatives; helping them resolve issues from start to finish.
- Demonstrating the ability to “think on your feet” in ambiguous situations, while driving innovation through curiosity and an understanding of Northwestern Mutual’s superior product value.
- Proven dependability, bringing energy and excitement to you and your team’s daily routine. Required Certifications: SIE – FINRA, Series 6 – FINRA, Series 63 – FINRA Primary Duties and Responsibilities
#LI-Remote
Compensation Range:
Pay Range – Start:
$20.93
Pay Range – End:
$31.39
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.
Job Posting End Date:
06/06/2025
The timeline for this job posting may be shortened or extended based on organizational needs
Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
Share this Job Share
- Imagine Learning
- Customer Service Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
POSTED Nov 1
Customer Service Representative at Imagine Learning
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Service Representative
Customer/Tech Support
Remote, United States
Description
Position at AOP and Ignite Christian Academy
Great Purpose. Great People. Great Opportunities.
At Imagine Learning we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best.
We empower our team through a strong culture focused on career growth and development, flexible work arrangements, interesting and meaningful work, and supportive and connected colleagues. The majority of our employees enjoy the opportunity to work remotely from home within the US, or in a hybrid capacity in our offices in Tempe, AZ (headquarters), Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.
Imagine Your Impact.
The Customer Service Representative provides customer service for AOP Christian Homeschool.
Position Type: This is a regular, part-time position. The selected candidate will begin their role in January 2025.
Compensation: Base pay is anticipated to be between $14.41 and $14.50 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location: In this US-based position your location will be remote from your home office.
Benefits: Eligible employees may receive the following benefits-
- 401k plan with a company match
- Flexible work schedules and work from home opportunities that foster work/life balance
- Employee referral bonuses
Additional benefits available to eligible full-time and partial full-time employees (partial full-time employees receive prorated benefits), include:
- Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
- Paid Time Off
- Maternity and Fertility benefits
- Paid bonding leave when a new child joins your family
- Life and short and long-term disability insurance
- Pre-tax savings plans
- Paid volunteer hours and annual giving events
- A wide variety of professional development programs, including tuition reimbursement
Envision Your Experience.
In this role you’ll have the opportunity to:
- Respond positively to customer calls, emails, and other direct contacts in a timely manner.
- Communicate clearly, both written and in speech, to both internal and external customers.
- Resolve all concerns in the best interest of both the customer and the company.
- Determine customer’s needs and expectations to recommend specific products and solutions.
- Use multiple CRM’s at once to assist the customer.
- Other duties as required.
Share Your Expertise.
Experience, education, and qualifications essential for success in this role, include:
- High School Diploma or equivalent and 1-2 years of customer service experience; or an acceptable combination of education and experience.
- Experience with CRM systems is desirable.
- Exceptional verbal and written communication skills.
- Ability to prioritize job responsibilities and manage time effectively.
- Demonstrated ability to resolve difficult customer issues while maintaining professionalism with appropriate tone and manner.
- Detail oriented with ability to multi-task and follow through on all tasks.
- Self-motivated with the ability to work successfully in a team-oriented environment.
- Proficient in Microsoft Office software especially Outlook, Excel and Word.
Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB+).
Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. We strive to hire, develop, and retain talented people who represent the diversity of the districts we serve. By developing initiatives that focus on the needs, expectations, and lives of our people, we’ve created an inclusive environment where all employees can contribute to their fullest potential.
Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.
To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.
Share this Job Share
- Fitnescity
- Customer Success Associate
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
10d
POSTED Oct 30
Customer Success Associate at Fitnescity
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
**Type: Full time but we will consider internships.
Location: Remote (NY and CA) or Newark, NJ (hybrid).
We are seeking a rockstar Customer Success Associate to help drive our national expansion.
This is an entry-level position (0-2 years), and you will report to a Customer Success Manager.
Your role will be to serve as a liaison between customers and external partners/teams to coordinate calendars and schedule appointments. You will join a small team in an early-stage environment with massive potential. If successful, you will have the opportunity to grow into a Customer Success or Product role that is focused on automation.
This is an excellent opportunity to join a high-growth start-up and make an impact. We offer great benefits and a fun environment.
There are many opportunities to grow within the company and gain more responsibility.
**Company overview
At Fitnescity, we make lab testing accessible to everyone. We’re building the largest platform of consumer health tests.
Fitnescity partners with leading labs, hospitals and local clinics nationwide to offer consumer-facing tests for physical wellbeing, nutrition and preventative health.
**Core Tasks
Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
Coordinate reminders, task follow-ups and pinging customers and partners as needed to secure, reschedule appointments.
Answer customer queries via email, calls, and other communication platforms with templated responses.
Complete ad hoc tasks as delegated by the broader team.
**Requirements
Analytical with strong attention to detail.
Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously.
Some experience with client success and/or customer support.
Highly organized.
Experience with Calendly or similar.
Exceptional written communication skills.
Strong verbal communication skills (will have client-facing elements).
Customer empathy, patience and positive attitude.
Experience with Front, Zendesk or similar tools is a plus.
**Benefits
We offer generous benefits for Medical, Dental, Vision, 401(k) matching, life insurance, and "live local" payment incentive of $500 per month for local employees.
You will join a small team in a hybrid work environment (three days per week in the office). Remote opportunities are available.
We offer unlimited PTO.
Please include a short statement of interest with your resume. We look forward to hearing from you!
Contact information: jobs@fitnescity.com
Share this Job Share
- Sigma360
- Customer Support Analyst
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
10d
POSTED Oct 30
Customer Support Analyst at Sigma360
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
About Sigma360
Sigma360 is an MIT-incubated, venture-backed and founder led global data and analytics firm that helps clients manage AML/sanctions and reputational risk through the development and deployment of mission critical global screening, monitoring and investigative software.
Sigma360’s unique products leverage cutting-edge computer science and deep domain expertise to convert the world’s external data, alongside client data, into actionable insights that power decision-making at global financial institutions, corporates and governments.
Sigma360’s culture is one that is highly collaborative and that prizes innovation and problem-solving.
Position Description
Managing and solving issues raised by customers in close collaboration with the Director of Customer Success, Sigma360’s Product function and Sigma360’s Engineering team.
Your Role
- Provide support to existing customers, and conduct proactive ongoing outreach to customers to ensure the highest levels of satisfaction.
- Triage, handle and prioritize incoming business requests through collaboration with internal teams and external stakeholders.
What We Seek
The Customer Support Analyst role will require an in-depth knowledge of Sigma360’s products, as well as a comprehensive understanding of our clients usage of the products and the value they derive. Relationship management skills will shine while technical prowess and a data driven, value additive approach to all interactions will dictate success. Your work may require in person meetings, briefings over the phone and presentation of Sigma360’s products via web-based applications.
The ideal candidate is a proactive individual who has a track record of providing excellent customer support. The candidate will become passionate about Sigma360’s products and the clients they serve to ensure the highest levels of satisfaction. The candidate is not afraid to try new things and brings a “can-do” approach to ensuring the success of Sigma’s clients.
Candidate Qualifications
- At least One (1) to five (5) year
- Experience in managing day to day support operations
- Knowledge of MS office and CRM software, preferably Hubspot
- Talented and professional communicator, both verbally and written
- Self-motivated, dedicated, and driven to succeed
- Love to meet and exceed goals on a daily, weekly and monthly basis
- Team player with entrepreneurial spirit
- Positive, aggressive, goal-oriented attitude
What We Offer
- Unlimited opportunity to grow in a fast-growing company
- Highly competitive compensation, company stock and commission
- Collaborative team that deeply values innovation and problem-solving
- Generous leave and work-from-home policies
- Health insurance, dental
- Opportunity for international travel
Sigma360 is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
Share this Job Share
- Mudflap
- Customer Support Team Lead
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
10d
POSTED Oct 30
Customer Support Team Lead at Mudflap
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense) while providing our fuel stop partners access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.
As a Customer Support Team Lead, you’ll be at the heart of Mudflap’s mission, guiding a team of passionate specialists to deliver outstanding support to our incredible customers 24/7/365. You’ll play a vital role in helping small trucking businesses thrive by ensuring our agents are equipped, motivated, and empowered to resolve issues quickly and effectively. This is a hands-on leadership role where you’ll drive process improvements, collaborate across teams, and be a key player in shaping a world-class customer experience. If you’re excited about making a real daily impact and love a fast-paced, dynamic environment, we’d love to have you on our team!
Expectations (In this role, you will):
- Be obsessed with improving the Mudflap customer experience, driving industry-leading customer satisfaction
- Respond quickly and accurately to agent questions, empowering them to resolve customer issues promptly
- Track and action on live shift metrics to ensure the team is delivering top-notch support by addressing issues such as omnichannel ticket handling, customer wait times, and escalated tickets
- Monitor calls, emails, chats and other customer-facing interactions for quality assurance and deliver frequent agent feedback
- Manage ongoing 1:1s with each team member to provide feedback on performance, attendance, work quality, productivity and teamwork. Translate agent feedback into actionable steps to improve the agent and customer experience
- Be an exemplary role model for the team, living out our values and modeling agent best practices
- Serve as a deep subject matter expert on the Mudflap product to effectively solve immediate issues for agents and customers with an eye for sustainability and scalability
- Identify the root cause of recurring customer-facing issues and collaborate with cross-functional teams on developing better resolution tools and processes
Experience (What we look for):
- 3+ years in a leadership or supervisory role directly managing and developing customer support agents - and - 4+ years in remote customer support role within fintech or tech startup environments
- Bilingual: Fluency in both English and Spanish preferred
- Experience using customer support tools and platforms (ex: Zendesk, Intercom or similar ticketing system)
- Prior experience managing projects or process improvement initiatives
- A true passion for customers and delivering world-class service
- Outstanding communication skills, both verbal and written
- You have a clear vision of what excellence looks like, and you bring the experience to build it
- You’re a natural leader who inspires and motivates those around you
- You’re a builder who isn’t satisfied with maintaining the status quo
- You are energetic, self-motivated, self-starting, and self-assured
- You are a multitasker with a high sense of urgency
- You love fast-paced environments with an “all hands on deck” approach
- You’re humble and eager to learn with a no-task-too-small mindset
- You enjoy using your sleuthing skills to problem-solve on behalf of customers
Perks and Benefits (What we offer):
- A remote-first company focused on hiring the best talent
- A committed team on a mission to change a massive industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Competitive salary and benefit options
- Opportunities and support for major career growth
The salary range for this role is $60,000 - $70,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.
Shifts (When we work):
- 5 days a week/8 hours per day - Night shift: 8pm-4am PST / 11pm-7am EST (Sunday-Thursday)
- 4 days a week/10 hours per day - Night shift: 5pm-3am PST / 8pm-6am EST (Wednesday-Saturday)
- 4 days a week/10 hours per day - Weekend/Night shift: 6pm-4am PST / 9pm-7am EST (Friday-Monday)
- 4 days a week/10 hours per day - Weekend/Night shift: 11am-9pm PST / 2pm-12am EST (Friday-Monday)
Company Overview (Who we are):
Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.
Here are the core values that we believe in and look for in new teammates:
- Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
- Make it Count: Act like an owner by focusing on the impact of your work
- Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
- Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
- Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible
Share this Job Share
- Nume
- Customer Success / Patient Care Coordinator
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
10d
POSTED Oct 30
Customer Success / Patient Care Coordinator at Nume
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
*Company Overview: *
At Nume, we are transforming the landscape of digital health and wellness by integrating cutting-edge advancements in genetics, nutrition, and personalized care. Our mission is to empower individuals around the globe with innovative, customized treatment plans that prioritize their unique health needs and overall well-being. As we continue to expand our reach and impact, we are looking for a dedicated and compassionate Patient Care Coordinator to join our team. In this role, you’ll be instrumental in shaping and elevating the patient experience, ensuring every individual feels supported, understood, and empowered throughout their journey with Nume.
*Job Summary: *
As a Patient Care Coordinator focused on customer success and experience, you’ll be at the heart of our commitment to exceptional, compassionate care. This role is more than just support; you’ll act as a trusted guide for our patients, ensuring they feel understood, empowered, and connected throughout every step of their journey with us. From the first welcome call through each personalized check-in, you’ll foster meaningful connections that not only enhance patient satisfaction and loyalty but also create a positive, lasting impact on their health journey. This position is ideal for someone who thrives on building relationships and is driven by the opportunity to make a tangible difference in people’s lives every day, setting a new standard for patient experience in the digital health industry.
Key Responsibilities:
- Coordinate and optimize daily operations within our Patient Experience unit.
- Conduct warm welcome calls for new patients, setting a positive and reassuring tone from the very beginning of their journey.
- Establish and maintain monthly check-ins, offering support, gathering feedback, and fostering a connected community experience.
- Collaborate with core teams to continually enhance our patient experience strategies, keeping quality and personalization at the forefront.
- Maintain precise patient records, capturing essential feedback, questions, and milestones to support continuous improvement.
- Work closely with our healthcare professionals to ensure seamless communication and a unified approach to each patient’s experience.
- Identify opportunities for elevating patient satisfaction and retention, driving feedback-based initiatives that prioritize their needs and success.
Qualifications and Skills:
- Bachelor’s degree or equivalent experience in healthcare administration, business, customer success, or a related field.
- Proven experience in customer success or support roles, preferably within healthcare or digital health.
- Exceptional organizational skills, with an ability to balance multiple priorities and deliver an outstanding patient experience.
- Strong communication skills with a deep sense of empathy and emotional intelligence.
- Proficiency with CRM systems, scheduling software, and electronic health record systems.
- A passion for advancing women’s health and the enthusiasm to support our mission with commitment and integrity.
What We Offer:
- Flexible work options – remote, hybrid, contract, or part-time arrangements to suit your lifestyle.
- A competitive compensation package that values your expertise and impact.
- A collaborative, growth-oriented environment where mutual respect and learning are top priorities.
- Opportunities for continuous professional development and skill-building.
- A meaningful role where your work directly impacts the health and well-being of women globally.
Fully remote position with flexible working hours.
If you’re passionate about creating exceptional customer experiences and making a difference in global health, apply today to be part of Nume’s mission.
Keywords: Customer Success, Patient Success, Patient Engagement, Women's Health, Healthcare Administration, Patient Experience, Patient Support, Welcome Calls, Onboarding Specialist, Monthly Check-ins, CRM, EHR (Electronic Health Records), Digital Health, Health Tech, Empathetic Support, Healthcare Innovation, Women’s Empowerment, Patient Satisfaction, Customer Retention, Relationship Management, Patient Journey, Health & Wellness, Personalized Care, Preventive Health, Holistic Care, Patient Communication, Client Success, Remote Health Support, Virtual Health Services, Health Advocacy, Patient-Centric Care, Chronic Care Management, Health Engagement, Care Coordination, Healthcare Customer Service, Patient Loyalty, Health Coaching, Health Experience Manager.
Share this Job Share
- GRAIL
- Customer Service Coordinator
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
17d
POSTED Oct 23
Customer Service Coordinator at GRAIL
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Service Coordinator
US- Remote – # 3885
Location: All Locations
Type: Full-Time
Workplace: remote
Category: S&M
Job Description:
Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
For more information, please visit grail.com.
GRAIL is seeking a five (5) Customer Service Coordinator for our Customer Services organization. As a Customer Service Coordinator (CSC), you will contribute to the success and growth of GRAIL by delivering exceptional service experiences. Responsibilities include interacting with and supporting customers through a variety of communication channels, expertly guiding people to successful outcomes, troubleshooting issues, completing tasks that address customer needs, and documenting interactions. This position requires attention to detail, excellent written and verbal communication skills, and flexibility regarding tasks and schedule. The ideal candidate is customer-centric, passionate about helping people, a fast and willing learner, and highly accountable for following through on commitments.
CSCs may be assigned to, and rotate amongst, multiple teams and work activities within the Customer Services organization. Cross-training and rotations provide a valuable career development opportunity, exposing CSCs to many teams at GRAIL and different aspects of BioTech, while also enabling the Customer Services team to nimbly flex to meet customer needs.
Location:
This is a full-time role.
Position can be remote US based or hybrid at Menlo Park, CA, or Durham, NC.
Shifts generally fall between 8:30am-5pm in the Pacific or Eastern time zones, but we do need flexibility due to work assignments and business needs to include holidays.
Responsibilities:
- Customer Service Coordinators will:
Customer Interaction & Support:
- Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e.g. phone, email, chat, fax, etc.)
- Provide accurate information and expertly guide people to achieve their task or goal
- Address customer issues, troubleshoot, and follow-through to ensure full resolution
- Perform assigned daily tasks that support customer satisfaction. Be present and on-time.
Documentation:
- Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices
- Use Salesforce.com and other customer service tools to capture and update contact information and other important details that help us engage with customers effectively in the future
- Document interactions during scheduled working hours
Product Knowledge & Service Standards:
- Stay informed and knowledgeable about GRAIL products, services, processes, and procedures, and use that knowledge to address customer needs
- Provide accurate information and guidance to customers based on their needs
- Meet performance metrics and service level agreements (SLAs)
- Strive to achieve high levels of customer satisfaction and ease of doing business with GRAIL
Team Collaboration:
- Collaborate with colleagues to share knowledge and solutions that help everyone be their best
- Participate in team meetings and training sessions, and complete all required training on time
- Escalate complex problems to senior team members or supervisors
- Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed
Communication:
- Clearly and effectively communicate with customers and colleagues
- Bring professionalism, positive demeanor, and the highest level of courtesy in all interactions
- Embody GRAIL values and communicate with others in accordance with these standards
- Report customer and employee feedback to help improve products, services, and processes
Preferred Qualifications:
- Successful Applicants should have the following:
Required Education & Years of Experience:
- High school diploma or equivalent, with 1-2 years of applicable customer service experience Or, Associate’s or Bachelor’s degree (BS/BA) with 1 year experience required
- At least one year experience in Life science / biotech / lab /healthcare providing customer support is required.m
Hard Skills Requirements:
- Ability to type at least 60 words per minute with minimum 98% accuracy
- Strong computer, internet, and software operation skills
Soft Skills Requirements:
- Excellent communication and interpersonal skills
- Strong attention to detail and willingness to ask questions to get to the right solution
- High degree of accountability and follow-through on assigned tasks and commitments
- Coachability and aptitude to accept and apply constructive feedback in a professional manner
- Flexibility regarding tasks and schedule and ability to embrace change through dynamic growth
- Ability to thrive working independently as well as within a highly-collaborative team environment
Preferred Experience:
- Proficiency in MacOS
- Hands-on usage of Salesforce.com customer relationship management (CRM) software
- Hands-on usage of other software applications and collaboration tools, such as Google Workspace, Confluence, Jira, Asana, Slack, etc.
- Track record of working efficiently and responsibly in a remote work environment
- Experience in customer service call center
- Past work in a fast-paced, high-growth company
- Bilingual proficiency- Spanish
Travel Requirements:
- Occasional travel (e.g. quarterly) may be required
Physical Demands & Working Environment:
- Physical demands associated with office work
- Desk setup including multiple monitors, audio headset, and keyboard
- Hours and days may vary depending on business and operational needs
The expected, full-time, annual base pay scale for this position is $ 41K-$48K Total Base Pay Range. Actual base pay will consider skills, experience, and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
Share this Job Share
- Empower Finance
- Customer Support Associate
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
17d
POSTED Oct 23
Customer Support Associate at Empower Finance
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Support Associate
Remote – US
Type
Full time
EMPOWER OVERVIEW
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products: Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed.
This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech.
Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.
THE EMPOWER WAY
Great Expectations: We come up with bold, audacious goals for ourselves and go all out for impact
Owner Mindset: We give every employee latitude to act independently, make smart choices, and move the business forward
Spirited Debate: We love skeptics and seek counter opinions to challenge our personal assumptions and expand our view
Customer Obsession: We listen to understand, empathize, and create a memorable, rewarding experience for our community
Inclusive Collaboration: We believe diverse teams make the best decisions, and we strive to give diverse voices a seat at the table
No Jerks Allowed: We value our relationships and take the time to build trust and connection and communicate respectfully
WHAT EMPOWER OFFERS
Competitive salary
Generous equity package
Full healthcare benefits
Technology expense reimbursement
Work from anywhere
JOB DESCRIPTION
The Customer Support Associate supports our customers by providing customer-focused assistance, handling customer inquiries on a daily basis, and helping with enhancing customer experience at Empower. You will work within the Customer Support team and collaborate with cross-functional teams. In addition, you will escalate leading trends and drivers and engage proactively with the team to help with improving the customer experience.
Empower is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times a year.
RESPONSIBILITIES
Work on the frontline of the business: support calls, chat, and emails from our users
Resolve a customer’s issue with active listening and knowledge of our products and services
Collaborate with the team to resolve problems and deliver a top-notch customer experience by working on various customer support-related projects
Become knowledgeable of any pain points in Customer Support that our customers or team members are experiencing
Advocate for customers from within the organization and drive changes that can improve their experience
Proactively look for ways to improve our processes and the customer experience
QUALIFICATIONS
Motivated by Empower’s mission and determined to create a seamless support experience for our customer base.
1-2 years in a customer support role, preferably in the fintech industry
Demonstrated passion for the customer experience and the ability to solve problems with a short turnaround time for customers while maintaining a high level of empathy
Excellent verbal and written communication skills with the ability to explain complex topics in easily understood, concise language
Familiarity with banking regulations and payment processes; compliance is a plus
Ability to communicate cross-functionally and globally
Availability on some weekends and holidays when needed
Share this Job Share
- Alt Platform
- Customer Experience Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
17d
POSTED Oct 23
Customer Experience Representative at Alt Platform
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Customer Experience Representative
Location: US Remote
Job Description:
Alt is on a mission to revolutionize investing by unlocking the value of alternative assets (collectibles first), a $60B+ market. Currently, we’re focusing on establishing ourselves as the dominant marketplace for trading cards, a $5B market, before taking on additional asset classes. Our platform enables users to exchange, invest, value, securely store, and authenticate their trading cards. And we envision a world where anything is an investable asset.
To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.
Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.
What We Are Looking For
We are seeking a Customer Experience Representative who is passionate about delivering exceptional service and making a significant impact as you represent Alt’s brand to our customers. As you interact with our customers and understand their inquiries, you will identify trends and areas of improvement and act as an internal ambassador for our customers to our Product, Engineering, and Operations teams. Our ideal candidate possesses strong communication skills, a sense of ownership, and thrives in a fast-paced, start-up environment. In this role, you will be entrusted with the responsibility of ensuring our collectors have a positive experience, requiring empathy and the ability to resolve complex inquiries effectively.
Key Responsibilities
- Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.
- Handle complex account questions and resolve issues with empathy and care.
- Document interactions and escalate issues as necessary to ensure quick resolution.
- Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.
- Gather customer feedback to identify trends and suggest improvements to the user experience.
What You Bring to the Table
- Experience: 1-2+ years experience in customer service or a related field.
- Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.
- Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus.
- Empathy: A passion for helping others and an understanding of the importance of the customer experience
- Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment.
- Industry Knowledge: Familiarity with the sports and collectibles industry is a plus, but a passion to learn is essential.
- Availability: This is a fully remote position with standard working hours between 9 AM – 6 PM PST, with some flexibility depending on location
Alt’s compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Alt and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. The base salary range for this role is: $65,000 – $78,000. Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
Share this Job Share
- Bamboo Health
- Customer Success Associate
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
17d
POSTED Oct 23
Customer Success Associate at Bamboo Health
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Success Associate
Bamboo Health is a leader in cloud-based care coordination software and analytics solutions focused on patients with complex needs, including those suffering from physical health and mental health issues and substance use disorders. We are driven by our mission of enabling better care for patients across the continuum. Our software solutions help healthcare professionals collaborate on shared patients across the spectrum of care. Join us in improving healthcare for all!
Summary:
We are actively hiring a full-time Customer Success Associate to join our Customer Success team. The Customer Success team is responsible for customer retention, engagement, and growth for our provider customers, which include, but are not limited to, health systems, health plans, post-acute providers, and primary care groups. This role will report to the Manager of Customer Success, Health Systems. This role will have limited to no travel.
What You’ll Do:
The Customer Success Associate will be responsible for building and engaging our post-acute network, a critical retention driver for Bamboo Health’s Pings customers. Key responsibilities will include, but are not limited to:
- Ensure post-acute organizations are contracted in a timely manner to support consistent YoY growth
- Collaborate with Customer Success Managers to identify and prioritize critical network gaps proactively
- Create and execute sustainable strategies for continuous network outreach and growth
- Support cross-functional efforts to improve efficiency of end-to-end post-acute contracting and onboarding process
- Support post go-live engagement when needed
- Manage an independent book of long-tail, low-touch customers through escalated support, product-specific knowledge and delegation
What Success Looks Like…
In 3 months…
- Understand Bamboo Health’s mission, vision, and product suites
- Clearly articulate Bamboo Health’s technology, features, and functionality
- Fully own post-acute contracting process
- Independently pitch and demo our post-acute products
- Establish working relationships with the Customer Success and Growth teams
In 6 months…
- Possess an in-depth understanding of Bamboo Health’s customers and post-acute use cases
- Continued ownership of post-acute contracting work, with opportunities identified for improvement
- Begin proactive analysis of Bamboo Health’s current post-acute network and gaps
- Establish working relationships with Delivery and Integrations teams
In 12 months…
- Fully manage all network build projects and execution of core tasks
- Create measurable and consistent increase in PAC network growth
- Identify and own cross-functional process improvement efforts
What You Need:
- A mission-driven focus with a passion for spearheading change
- BA/BS degree
- 1-2 years professional experience in Healthcare (Health IT a plus)
- Strong organizational and project management skills
- Experience in sales or customer service role preferred
- A work environment that is conducive to high quality virtual interactions. This includes but is not limited to being able to work from a quiet space with minimal interruptions or distractions, and a strong internet connection.
What You Get:
- Join one of the most innovative healthcare technology companies in the country.
- Have the autonomy to build something with an enthusiastically supportive team.
- Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
- Receive competitive compensation, including equity, with health, dental, vision and other benefits.
Belonging at Bamboo
We Care. #BambooHealthValuesCare
Every human being has the right to the best possible healthcare. Our solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral, or social barriers.
We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique identities and contributions of all employees are welcome, valued and celebrated.
Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams, cultivating a sense of belonging, combating biases, and actively removing barriers to equity.
Bamboo Health is proud to be an Equal Employment Opportunity and affirmative action employer.
#LI-Remote OR #LI-Hybrid
Revenue
Remote (United States)
Share this Job Share
- Toast
- Customer Care Tax Expert – Payroll
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
17d
POSTED Oct 23
Customer Care Tax Expert – Payroll at Toast
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Care Tax Expert – Payroll
Location: Remote
Job Description:
Care Tax Expert – Payroll
Location: Remote
Hourly Rate: $25.96
Start Date: 12/16/24
Training: 5 week training period, Monday – Friday from 9am to 6pm CST. No PTO permitted during training. You will have Christmas day off (12/25/24) & New Years day off (01/01/25).
Schedule requirement: You will be assigned a new schedule after training. Flexibility for any/all schedules ranging from 7:30am to 7:00pm CST Monday – Friday is required. Your schedule may include early mornings, evenings and/or holidays.
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
The Care Tax Expert will be responsible for conversing directly with customers over phone and email along with contributing to the day-to-day success of the Customer Care Tax teams. This individual will be responsible for assisting customers with their tax profiles, employee tax information, state set ups and related questions with a focus on providing a customer first experience. In addition, the Care Tax Expert will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.
The Customer Care Tax team works closely with our customers, tax agencies, and internal teams with a focus on our customers’ payroll tax experience. We are committed to improving and transforming the customer experience by leveraging technology, driving innovation and reducing customer friction. Our primary focus is assisting our customers with their payroll tax preparation, maintenance and filings.
About this roll*: (Responsibilities)
- Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
- Assist customers with tax related questions through inbound warm transferred phone calls and inbound customer emails
- Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
- Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
- Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts.
- Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies.
- Collaborate with customers to complete Third-Party Agent (TPA) setup
- Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers and tax clearances
- Assist in monthly, quarterly and annual tax filings and participate in special projects and/or other duties assigned
Do you have the right ingredients*? (Requirements)
- 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
- 2+ years of prior payroll service bureau experience
- Knowledge of payroll taxes including federal, state, local and paid family leave
- Success operating independently and navigating competing priorities in a constantly changing environment
- Strong critical problem solving, customer communication, organizational, and influencing skills
- Experience working with sensitive/confidential information
- Proficient in Microsoft Excel and Google Suite
Special Sauce* (Non-essential Skills/Nice to Haves)
- MasterTax Experience
- FPC or CPP certification
- Associates or Bachelor’s Degree
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-REMOTE
The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.
Pay Rate
$25.96—$25.96 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
Share this Job Share
- Aegon Ltd
- Financial Retirement Customer Service Rep
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
24d
POSTED Oct 16
Financial Retirement Customer Service Rep at Aegon Ltd
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Financial Retirement Customer Service Rep – Remote
Location: Cedar Rapids United States
Work From Home, USA
Cedar Rapids, Iowa
time type: Full time
job requisition id: R20056523
Job Description:
Job Family
Customer Service
About Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment – one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visitwww.transamerica.com.
Who We Are
Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.
What We Do
Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).
Job Description Summary
Job Description Summary
As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.
Job Description
Responsibilities
- Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA’s and 403(b) investments.
- Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
- Locate/research information using multiple systems/technologies.
- Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
- Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
- Learn and maintain a basic understanding of products, procedures, and systems
- Achieve department metrics and expectations
- Participate in a team based environment to achieve department goals
Qualifications
- Associate’s degree in a business field or equivalent experience
- One year of call center or customer service experience, or financial services industry experience
- Ability to communicate with customers in a professional manner, orally and in writing
- Ability to work independently and as part of a team
- Proficiency using MS Office tools
Preferred Qualifications
- Understanding of retirement products such as 401k, IRA, and 403(b)
- Ability to navigate multiple screens and systems at one time
- Previous work from home experience
- Previous financial industry experience
- Salesforce experience
- Product promotion experience
Working Conditions
- Work From home/call center environment – must have work environment with minimal distractions
- Hours of operation are 7am to 8pm CT, must be able to work any of those hours. Open availability Monday-Friday.
Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.
Compensation:
The hourly for this position generally ranges between $16.00 – $20.00 an hour. This range is an estimate, based on potential qualifications and operational needs. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations.
Bonus Eligibility:
This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Individual Performance and is at Company Discretion.
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
What We Offer
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Compensation Benefits
- Competitive Pay
- Bonus for Eligible Employees
Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
Health and Work/Life Balance Benefits
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- College Coach Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
- Peer Recognition Program (BRAVO)
- As of December 31, 2022
Inclusion & Diversity
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.
Giving Back
We believe our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.
https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation
Transamerica’s Parent Company
Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.
Share this Job Share
- Allied Universal
- Call Center – Customer Service Rep
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
24d
POSTED Oct 16
Call Center – Customer Service Rep at Allied Universal
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Call Center – Customer Service Rep
Location: Delray Beach United States
Position: Type Full Time
Req ID: 2024-1283180
Job Description:
Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!
Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.
Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings.
Intial Training will be in Jupiter, Florida
Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) speaking representatives of $18.00 per hour
IDEAL CANDIDATES SHOULD HAVE A MIMIMUM OF 2 YEAR TECHNICAL CUSTOMER SERVICE CALL CENTER EXPERIENCE IN A B2B ENVIORNMENT.
RESPONSIBILITIES:
- Identify customers’ needs, clarify information, provide direct support or guidance toward to resolution
- Tackle a variety of problems in technical systems with skill and accuracy
- Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
- Willingness and Ability to be cross trained in other areas of the department
- Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance
QUALIFICATIONS (MUST HAVE):
- High school diploma or equivalent
- Minimum of two (2) years of work experience in a Technical Customer Service Call Center
- Stable work history must demonstrate each of the following:
- Strong understanding of customer service and customer relations
- Highly motivation and strong desire to learn
- Ability to exercise good judgment and decision-making
- Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
- Effective written and oral communication skills
- Able to assess and evaluate situations effectively
- Skilled in identifying critical issues quickly and accurately
- Able to write informatively, clearly, and accurately
- Problem solving and analytical skills
- Ability to work in a team environment
PREFERRED QUALIFICATIONS (NICE TO HAVE):
- Experience in a technical support role, or other technical experience
- Associate’s degree in information technology, Computer Science, or a related field
- Basic understanding of software/hardware troubleshooting
- Experience in Service Now and TalkDesk
- Experience in retail cash offices
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.
Share this Job Share
- Anomaly Squared
- Customer Support Associate
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
24d
POSTED Oct 16
Customer Support Associate at Anomaly Squared
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Support Associate
Location: Bowling Green KY US
Type: Full-time
Workplace: Fully remote
Remote Customer Service Full time
Job Description:
Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.
Position Description:
We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!
Wage:
$10.00 per hour
Requirements
- High School Diploma or GED is required
- Great Verbal and Written Communication Skills
- Working Knowledge of Windows Based Operating Systems including Google Chrome
- Can Demonstrate Product Knowledge once Nesting Period is Complete
- Ability to Adapt in a Fast-Changing Environment
- Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook)
- Webcam
- Internet access
- Must have a desk/workstation in a quiet workspace
Benefits
Employment BENEFITS:
Remote work.
Remote training.
For Full-time employees ONLY:
Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected.
401(k) after 90-day probationary period if elected.
PTO after 6 months of employment.
NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.
Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Share this Job Share
- Jibble
- Senior Customer Success Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
24d
POSTED Oct 16
Senior Customer Success Representative at Jibble
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Senior Customer Success Representative
- Worldwide
- Remote OK
- Full-Time
We’re a scale-up in the Workforce Management space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries.
We launched PayrollPanda.my and Jibble.io in 2016 and 2017 respectively. PayrollPanda has become Malaysia’s leading cloud payroll software, and Jibble an award-winning time clock solution, each with thousands of paying customers.
About The Job
You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.
What you will do:
- Respond to product inquiries and issues in a timely manner
- Identify and escalate second line support issues to the right channels (such as bugs, refunds)
- Endorse cases to the Sales Team for cases involving pricing and payment
- Proactively upsell Jibble features to our products and offer/schedule demos with customers
- Working with the Product team to ensure feature requests are captured and prioritized.
Who are we looking for:
- You can work on US time
- You have a minimum of 3 years of experience as a Customer Support
- You are a native English speaker, or you possess exceptional written and spoken English communication skills
- You are super confident on the phone and in writing
- You understand urgency, you know how to prioritize tasks and when necessary multitask between customer requests
- You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions
Share this Job Share
- OneVision
- Customer Service Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
24d
POSTED Oct 16
Customer Service Representative at OneVision
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Service Representative
Remote
Boston, Massachusetts, United States
$15 – $20 per hourPartner Support
Job description
What are we looking for?
A Client Receptionist who easily connects and empathizes with our clients over the phone, and who serves as a critical hub of organization and communication to our internal support team. Must be courteous, organized, and professional.
Where are we looking?
This is a fully-remote position!
What type of job is this?
This is a full-time, remote position. Shifts vary throughout the week, and can involve weekdays between the hours of 8am-12am, as well as weekends between 8am-12am.
Compensation is geography-based, and ranges between $15-$20/hour for those working this position full-time.
Who would you report to?
Our Partner Support Manager. She’s quite a bad-ass.
What will get our attention?
- If you have a naturally friendly personality
- If you can easily empathize with people
- If you have prior receptionist experience
- If you’re passionate about consumer technology
- If you have experience using software to track and manage client data
- If you have the interest and ability to learn new technology
What do we bring to the table?
- A team of aces willing to do anything for each other
- Competitive wages – $15-$20/hour
- An amazing benefits package
- A supportive work-from-home environment
What does our company do?
Have you ever tried to use a piece of technology in your home and found that it wouldn’t work? Maybe your WiFi’s down, or maybe it’s Friday night and you can’t stream your favorite show because your TV isn’t working. Frustrating, right? What’s even more frustrating is that there’s often nowhere to turn for help; unless for some reason you enjoy sitting on hold with your cable company (no judgment here).
Our vision is to transform the home technology ownership experience for homeowners. We do this by partnering with a nationwide network of home technology installers, helping them supercharge their service & support operations. We call these installers our Partners. Our mission is to unlock our Partners’ full-service potential by delivering world-class service and support to their clients (the people sitting at home with the broken technology), boosting their revenue and profits by providing better support to their clients, and streamlining their overall service delivery.
In other words, we spend all of our time figuring out how to provide the best support possible over the phone and through email to homeowners all across the country (and in Canada) who need help whenever their home technology stops working. And we want our support service to be so good that these homeowners are willing to pay every month to have access to our support.
What would a typical day look like for you in this role?
As a Client Receptionist, you will act as a first-point-of-contact via telephone for homeowners looking for assistance with their smart home systems. You will be responsible for answering, screening, and forwarding all incoming support requests inside and outside of regular business hours.
You will escalate incoming calls to our support team, or notate them for follow-up at a later time, based on the level of support for which clients are eligible. It is critical that you set a friendly and supportive tone for all end-users because we believe deeply in the value of providing a warm and personalized tech support experience.
You will work within our web-based ticketing system, interacting directly with our team of Technology Specialists to ensure that guaranteed response times and other important support procedures are consistently adhered to. You will assist in the upkeep of our ticketing system, ensuring that all support events are accurately documented.
When clients call in who are not already subscribed for a membership support package, you will walk them through their options and sell them the appropriate level of support that fits their needs. This will require active listening skills, and a level of comfort with basic sales skills. As you get more comfortable in your role, you’ll be expected to assist in training others.
Most of all, you will learn best-practices for providing a kick-ass support experience in the burgeoning “smart home” market!
What should you bring to the table?
- The ability to work 35-40 hours per week, during weekdays and/or weekends (between 8am-12am)
- A naturally friendly and warm personality
- Excellent verbal communication skills – this means you know how to “speak good”
- Excellent writing skills – this means you know how to spell and use grammar and write well structured sentences that make sense to the reader and know how to avoid writing run-on sentences like this one.
- Superb customer service skills – when someone calls for support, it’s because they have a problem. They’re frustrated. Sometimes, they’re even pissed. You will need to be able to assure someone we’re going to take care of them. Every time.
- The ability to evaluate situations in the moment and make quick, appropriate decisions
- A genuine passion for problem-solving
- A self-starter mentality, and capable of working independently when needed
- An unwavering work ethic – our clients and team depend on you
- an impeccable attention to detail and great organizational skills
- an eagerness to learn; an aptitude for learning new technical skills
Curious if you’ll fit our culture?
- Do you believe there’s always room for improvement? We are constantly in the pursuit of perfection when it comes to our client experience.
- Do you always have a backup plan? Things rarely go according to plan, so it’s important to be prepared. Or have MacGyver’s cell number.
- Are you frequently putting yourself in others’ shoes? We pride ourselves on being empathetic to any partner’s situation, and give them the benefit of the doubt.
- Do you always dot your i’s and cross your t’s? Attention to detail is a must. We don’t bend on this one.
- Can you keep a secret? Good, because our end-users’ privacy is a top priority.
- Are you happy to lend a helping hand? We’re a small, tight-knit group and at times all wear a number of different hats.
- Are you transparent and do you prefer addressing the elephant in the room? We pride ourselves on being upfront and honest, and believe it’s one of the things that sets us apart from the pack.
- Do you pick up the ball that someone else may have dropped? We’re looking for people that own the company goals beyond just doing their job.
- Are you OK with making a mistake? We are too, as long as we learn from them and don’t repeat.
Job requirements
You’re still reading? We already listed these above, under ‘what you should bring to the table.’ So what are you waiting for….apply, already!
Share this Job Share
- Process Street
- Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
15d
POSTED Sep 25
Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity at Process Street
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
We believe in the power of process and its potential to unlock growth in teams everywhere.
Who we are:
Process Street is a no-code workflow platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform stores knowledge where the action happens, ensuring thorough and error free execution of workflows that our global customers run their businesses on. We service over 3k customers around the world, such as Airbnb, Spotify, AstraZeneca, and Accenture, and are VC-backed by Accel, Salesforce, and Atlassian.
Our Mission:
To make work fun, fast, and faultless for teams everywhere.
Our culture:
Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.
If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!
The Opportunity:
We’re looking for a Customer Support Level 1 Specialist to join our Customer Support & Success team. You will address inbound customer inquiries via phone, email, and live chat. At Process Street, our Customer Support Specialists are the primary line of communication between the organization and our customers. You will get the chance to work with companies ranging from early-stage start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of.
Aside from addressing customer inquiries, Customer Support Specialists perform a critical function in passing customer feedback and challenges to the Engineering, Product, and Executive teams.
Even though we’re a global company, this Customer Support Specialist will work 9am-6pm EST.
What You’ll Do:
- Respond to email, live chat, and phone inquiries from existing customers and prospects
- Advise customers on the best way to use the software to meet their needs
- Track customer interactions in Salesforce
- Assist prospects during their trial period to ensure they understand the product functionality
- Serve as a conduit for customers to communicate product and feature requests to Product Managers
- Assist our Customer Success Managers in dealing with large customers
- Contribute to the Support Knowledge-base
- Conduct product demos for prospects
- Conduct Onboarding and Account Reviews for existing customers
About You:
- You have experience working directly with customers. At least 1-2 years of experience, preferably in SaaS.
- You’re an excellent communicator. This includes written and verbal English. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers live too!
- You pay attention to the details. You know details matter, and you remember that everything you do can improve the customer’s experience in some way.
- You’re obsessed with customer experience. You’re driven by creating an amazing customer experience. Added bonus if you have experience building and maintaining relationships with remote customers.
- You have growth mentality. You have a self-motivated approach to learning and development.
- You love working with technology. We’re building it! This includes both web and mobile applications. Experience with Intercom and Salesforce is a plus!
- Ability to work 9am-6pm EST.
Our Benefits:
- Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
- Annual company offsite – We get together as a whole company annually as well as encourage and sponsor small group meetups so that you can meet your teammates face to face around the world.
- Social time – We know human connections are what make teams strong. We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections.
- Generous health insurance – for US employees and their families, including dental and vision plans.
- Equity for all full-time roles.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Research tells us that applicants who are female, non-binary, or people of color are less likely to apply to a role if they feel they don’t meet every qualification. If you feel you meet most of the qualifications, regardless of how you identify, and this is a role that would make you excited to come into work every day, please apply! Process Street is a place where everyone can grow.
We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Share this Job Share
- FloQast
- Vice President Customer Success (Accounting Success)
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
15d
POSTED Sep 25
Vice President Customer Success (Accounting Success) at FloQast
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Vice President Customer Success (Accounting Success)
Location: Remote
Type: Full-time
Workplace: remote
Category: Customer Success Leadership
Job Description:
FloQast seeks a dynamic Vice President of Accounting Success to lead our global team in delivering exceptional customer experiences and driving product adoption.
As the VP of Accounting Success, you will oversee teams of Accounting Success Managers (ASMs) responsible for cultivating customer satisfaction, loyalty, and growth. This is a global role requiring leadership across multiple continents and customer segments.
Accounting Success Managers (our version of Customer Success Managers) are focused on establishing well-adopted and referenceable customers one success at a time which requires both established frameworks and creative thinking. In this global role you will manage teams on three continents and across all segments within our customer base.
You will be responsible for helping ASMs prioritize their focus areas, driving key company initiatives, professional development of your team, and representing our executive team in customer meetings. To do this, you will need to be very comfortable working cross-functionally, making data-driven decisions, embracing digital customer success, and providing clear and decisive guidance to your team.
*Visa sponsorship is NOT available at this time
What You’ll Do:
- Build a High-Performance Team: Recruit, develop, and inspire a world-class customer success team aligned with FloQast’s mission and values.
- Excel in customer-facing situations: Add an executive presence to meetings. You are not afraid to get your hands dirty to grow and save customers.
- Scale Customer Success: Develop and implement scalable strategies to deliver exceptional customer experiences across diverse customer segments and geographies.
- Optimize Customer Journey: Design and implement seamless customer journeys, leveraging data and feedback to identify opportunities for improvement.
- Drive Customer Advocacy: Cultivate a culture of customer advocacy and create a robust referenceable customer base one success at a time.
- Collaborate Cross-Functionally: Partner closely with sales, marketing, product, and support teams to ensure alignment and optimize the customer experience.
- Data-Driven Decision Making: Leverage customer data and metrics to measure performance, identify trends, and inform strategic decisions.
- Lead decisively: Manage the team to clear, metric-driven quarterly deliverables that showcase customer growth, trends, retention, and product/industry maturity.
What You’ll Bring
- Leadership: Proven ability to inspire and motivate teams, build a strong customer-centric culture, and drive results.
- Customer Focus: Demonstrated success in building deep customer relationships and delivering value-driven solutions.
- Industry Expertise: Strong understanding of the accounting and finance industry, with a preference for experience working with CFOs, controllers, and CAOs.
- Strategic Thinking: Ability to develop and execute a comprehensive customer success strategy aligned with business objectives.
- Operational Excellence: Experience in implementing efficient processes and leveraging technology to optimize customer operations.
- Data-Driven Approach: Proficiency in using data to measure performance, identify trends, and inform decision-making.
- Customer segmentation: You have built successful strategies based on multi-segment, multi-product, multi-region.
- Experience: 6+ years as a Director or VP of Customer Success, i growing global SaaS organizations serving both Mid-market and Enterprise customers at scale.
#LI-MP1
#BI-Remote
The base pay range for this position is $240,000- $300,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program.
FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company’s discretion to determine what pay is provided to a candidate within the range associated with the role.
Share this Job Share
- Hippo Education
- Customer Care Associate
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
15d
POSTED Sep 25
Customer Care Associate at Hippo Education
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Care Associate
Hippo Education is on a mission to create practice-changing education that empowers the people of medicine to learn, grow, and thrive. We’ve designed our resources to be as engaging and motivating as they are educational, helping clinicians stay connected to what matters most in patient care. Our on-demand platforms ensure flexibility with clinicians’ busy schedules, and we work hard to bridge the gap between theoretical knowledge and practical application.
Our fun-loving crew creates exceptional medical education across different specialties and formats, from video bootcamps to podcasts to board prep and more. We’re a team of over 70 and work remotely across the U.S. Hippo’s a fantastic place to work, and we’re genuinely proud of the impact we have on clinicians and their patients.
As a Customer Care Associate, you will act as the face of the company and work directly with our customers to ensure all of their questions are answered in a comprehensive and timely manner. At Hippo we value our customers and the customer experience more than our bottom line. To be successful in this role, you will need to be an enthusiastic, well-spoken ambassador that genuinely looks out for the interests of our customers.
The Job
Key Responsibilities:
- – Respond to incoming customer inquiries via email, live chat and phone calls
- – Work with the customer care team to identify bugs and escalate appropriately
- – Pass along customer feedback to internal teams
- – Assist with side projects as needed
Key Attributes:
- – Strong verbal and written communication skills
- – A self-starter with problem-solving ability, analytical skills, and business judgment
- – Ability to learn and apply product knowledge to interactions with customers
- – Skilled in time management and multitasking with attention to detail
- – An innate desire to help people
Details
– 2+ years of experience in a customer support role
- – Familiarity with Hubspot or other CRMs a plus
- – English: Fluent
- – Salary: $40,000 – 50,000
- – Full-time, 40 hours/week
- – Fully remote
- – Paid vacation
- – 401(k) match, health, vision and dental insurance
- – Hippo practices a healthy work-life balance and offers flexibility and reasonable hours
- – We are dedicated to supporting employees with professional growth and offer opportunities to learn new skills and training.
Share this Job Share