POSTED March 24

Customer/Client Support at Drip

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Remote position: work in US time zone 1:00am to 6:00am Pacific time

Pay range: $12k to 18k

Who We Are

Drip ( is a fast-growing, VC-backed live shopping platform and community for collectibles and NFTs. Drip enables collectors to buy, sell, and stream with their communities. We closed a $23M Series A at $100M+ valuation to build our team and power our development of next-generation experiences and expansion into more categories!

Our Values:

We are seller first

We are customer obsessed

Engaged with the community we build for

Embrace in radical ownership

Value radical candor

Strive to be excellent

Make the case for optimism

Who you are:

  • Passionate about (or excited to learn about) our core collectible categories (Pokémon, Magic, sports cards, and other trading cards) and NFTs
  • Keen on helping customers solve problems
  • Excited to help build something new and define the future of live commerce
  • Flexible, collaborative team player

Roles & Responsibilities:

  • You will have the opportunity to own customer service and be the face of Drip ensuring customers and sellers have a positive experience on our platform
  • Work through a backlog of open issues, monitor performance of key operations.
  • Make quick and financially sound decisions around inventory and customer satisfaction.
  • Represent the company with integrity and professionalism.
  • Review key metrics and utilize data to make informed decisions.
  • Help customers along the buying and selling journey
  • Provide assistants with social care, review streams, refunds and payouts.
  • Create engaging content and discussions in Discord community to drive engagement and customer delight

Required Non-Negotiable:

Strong experience in client/customer

Good knowledge of Discord

Prefer good knowledge of OBS streaming tech or similar tool


  • Remote-first company with opportunity to travel for team meetings and conferences
  • Competitive compensation
  • Competitive equity
  • Flexible PTO
  • Health, Dental and Vision Insurance

Our Commitment to Inclusive Hiring:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

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