POSITION DESCRIPTION:

As a Customer Support Agent, you will delight our customers with a seamless and pleasant experience. As such, the ideal candidate needs to not only understand the principles of customer service excellence but also be able to deliver the Coinme promise of great customer care at every encounter.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES - These are representative, but not all-inclusive, of the knowledge, skills, and ability required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

BASIC REQUIREMENTS

• Excellent interpersonal skills, with the ability to communicate and present complex issues clearly and correctly to both internal stakeholders and external customers
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
• Patient and emotionally mature/intelligent
• Experience with supporting customers via phone, chat and email/cases
• Organized and detail oriented
• Highly responsive in a fast-paced environment
• A positive, team-first attitude
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• Demonstrated customer support excellence
• Passion for people and providing them with delightful customer support experience
• Passion for technology and the opportunity to provide the world with an easy-to-use and secure digital currency
• Metrics-driven and possesses a passion to measure and improve

Experience with the technologies we use, including but not limited to:

• Google suite of applications
• Slack
• Salesforce
• Microsoft Office suite

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree or a minimum of 3 years of customer service/support experience in a technology environment

PREFERRED REQUIREMENTS

• Knowledge of Bitcoin and other cryptocurrencies
• Military experience a plus!
• Cryptocurrency compliance and security protocols

COMPENSATION & BENEFITS

• Competitive base pay with stock options
• 401(k) with Employer Match
• 100% employer paid medical, dental, and vision coverage
• Generous Paid Time Off and Parental Leave 

Description

Saleshandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen.

Highlights of some of the key achievements of the Customer team at Saleshandy.

• Achieved an NPS score of 30.
• Rated 4.5 by more than 300 users in G2crowd, getapp, chrome store, and other software discovery
• portals.
• Adding more than 300 customers every month

Up next, the challenges we are looking forward to solving:

• Hitting 100k MRR goal (Adding 500 new customers a month)
• Reducing the churn rate by increasing the service standards (i.e onboarding, demo, success, etc.)
• Structuring the team to specialise on each functional activities i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.

Now your turn,

Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?

If yes, this opportunity will appeal to you.

What will I be doing?

• Assisting the customers who use the company’s product, replying to inbound queries.
• Get on a web conferencing with users to help them with the product.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Handle and resolve customer requests and complaints.
• Report to the support manager every week along with the weekly report of your metrics.

Note: Major volumes of user query that we get are through Chat & Email. We also have to jump on calls with clients over web-conferencing. Our major users are from American and European timezones, hence the shift timing will correspond to the same.

What key performance indicators will I own?

• First Response Time/Average Response Time.
• Customer happiness score
• Average Resolution Time.
• What skills do I need?
• Excellent communication & writing skills
• Great problem-solving abilities
• Self-driven and proactive nature
• Patience when handling tough cases
• High computer literacy and ability to learn new software
• Knowledge of customer success processes
• Agile approach and being coachable at all times
• Passion for talking to customers all day, every day
• The ability to explain complex topics in easy to understand and concise language [English]
• Ambition, eagerness, and the will to learn and improve upon your own skills

Why work with us

• Opportunity to work with customers across the globe
• Excellent growth opportunity and open culture to ensure best ideas win!
• Well defined training program to enhance your skills
• A clear career path with on job career guidance
• Be a part of learning culture
• Be a part of a fast-moving & growth startup
• Leverage the benefits of working in product based company 

Time zones: SBT (UTC +11), GMT (UTC +0), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.

At Hotjar, we’re creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast.

Reporting to the Customer Success Lead, we are looking for a Customer Success Manager to help nurture our growing portfolio of customers.

The Customer Success team onboards and nurtures Hotjar customers by increasing customer activation and engagement through multiple communication channels. Customer Success Managers work closely with customers at all stages of their lifecycle, from implementation and initial value to renewals and expansions.

You will:

• Conduct onboarding, training, and review calls with customers through multiple stages of the customer journey.
  
  
• Establish a long-term trusted advisor relationship with assigned customers, and drive the continued value of our tools and products for 250+ mid market accounts at multiple lifecycle stages.
  
  
• Expand the Customer Success team’s impact by trialing new programs, identifying opportunities to grow accounts, and developing new playbooks.
  
  
• Interface closely with the sales, product, and marketing teams to share customer feedback, resolve escalations, and align on messaging to deliver outstanding customer experiences.
  
  

Requirements:

• A minimum of one year prior experience in Customer Success Management working with a SaaS product and/or mid market customers.
  
  
• Experience improving customer activation, engagement, and renewal outcomes in both mid- and low-touch formats.
  
  
• Product savvy - able to develop both a technical and value-led understanding of our products in order to speak confidently with customers and communicate their needs back to our team.
  
  
• Familiarity with the basics of HTML, CSS, Javascript.
  
  
• Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.
  
  
• Must submit to a background check confidentially processed by our third-party.
  
  

Compensation Range

The compensation range for this role is €60,000 to €80,000 annually. This was established after performing market research and is aligned with our approach to compensation. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contracts.

In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the annual leave and Holiday Budget, or a happy, healthy team with our Wellbeing Budget.

Hotjar pledges to be a harassment-free and discrimination-free company, committed to equal opportunity. We believe people from different backgrounds, with different identities and experiences, make our product, and our company, better. 

Customer Happiness Hero

Full Time, Part Time & Weekends

Remote

Part Time to Full Time

Support

Entry Level

ABOUT US

Working at Hello Innovation is more than just a job. It’s an invitation to reinvent the world as we know it, to go against the grain of what’s possible and to rewrite the rules along the way. Every day we get up and challenge ourselves to solve problems that matter, the problems that impact billions and bring radical change and improvement to humankind.

This may sound like a crazy, lofty goal, but we came from nothing (no investors or debt) and for nearly two decades our products have touched hundreds of millions of people. We’ve proved that industries change, problems are solved and lives are improved when design, technology, and the unexpected collide. And we’re just getting started.

A career at HI isn’t for everyone. We’re an eclectic team of dreamers, creators and doers who are on a mission to bring meaningful innovation to the world. If you’re looking to be inspired, challenged and leave work every day knowing you did the best work of your life, you’ve come to the right place.

ABOUT THE JOB

Customer experience is different at Hello Innovation.

We don’t believe in red tape or limits; we’ll arm you with the resources you’ll need to exceed customers’ expectations and deliver a truly remarkable experience.

As a Customer Happiness Hero, you can truly make a difference in the lives of the customers you serve and work closely with a team who’s obsessed with delivering the best. As a major player in supporting the success of our multi-million dollar eCommerce brand, you not only get to grow your skills in customer service, but learn about the operations and technology behind the scenes.

ABOUT YOU

• No babysitter required. You’re the ambitious, “roll up your sleeves” type that’s ready to get the job done.
• Empathy is your middle name. You have an uncanny ability to relate to people’s emotions and know just how to de-escalate a tense situation.
• You’re a modern-day MacGyver. You’ve never met a problem that couldn’t be solved.
• You’re ready for anything that comes your way. You’re comfortable with a little chaos and are always up for the challenge.
• You get it right, down to the last detail. You believe the difference between mediocrity and excellence is attention to detail.
• You are a learning animal. You’re always ready to devour resources to learn about new ways of doing things. There’s always a better way.
• You think before you act. Your high EQ allows you to self-regulate, continuously improve your weaknesses and ask for help when you need it.
• Helping people energizes you. You know that everyone has trouble sometimes, and seek to inject quality and care into every interaction.
• You’ve mastered the art of communication. You can gracefully break down, solve, and explain, even the most complex problems.

YOUR RESPONSIBILITIES

• Do whatever it takes to deliver the best customer experience while serving as the direct point of contact between our eCommerce store, customers and product vendors.
• Act as a resource for our online shoppers, providing product advice and guidance, while being compassionate to their needs and thinking outside-the-box to deliver happiness.
• Delight customers and vendors with a “wow” experience as often and creatively as possible, whether it be in resolving customer inquiries, placing new orders or coordinating order fulfillment.
• Support the team by coming up with innovative solutions to problems, sharing ideas, reporting trends and challenging yourself and the people around you to improve every single day.

COMPENSATION & PERKS

(AVAILABLE TO BOTH FULL-TIME AND PART-TIME EMPLOYEES)

• Meaningful work. Get paid to give a sh*t and make a real impact on people’s lives when they need it most.
• Top of market pay. Along with a full benefits package including health, dental and 401k.
• We ignite you – that’s right, you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you.
• Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world’s top talent.
• A fun, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun.
• Flexible scheduling. We can work around your schedule, whether you’re going to school, being a parent, or just living life to the fullest.
• Plus many more. Additional perks include catered lunches, team activities, paid holidays, bonuses and much more.

We have full-time, part-time and weekend positions available for this telecommute role.

Diversity isn’t just a checkbox. At Hello Innovation, our eclectic team from all walks of life is our secret sauce to meaningful innovation. Needless to say, we are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Regional Support Coordinator

Job Locations US-Remote

Operations

Overview

Primary focus is handling the reconciliation of charts retrieved from provider offices for your region. In addition, this role will reschedule appointments with providers as necessary, handle inbound calls from both Chart Retrieval Specialists (CRS) and provider sites, and will audit and reconcile prior Chart Retrieval Specialist (CRS) medical chart uploads. This role will also be responsible to perform reminder calls for specific clients upon request.

Responsibilities

Serve and support the daily needs of the CRS team while at provider offices for chart retrievals, including but not limited to:

• Answer and handle inbound calls
• Maintain chart realization efforts
• Handle requests from call center team (appointments and special instructions)
• Complete reconciliation of prior days scheduled appointments
• Communicate with Provider’s as deemed necessary
• Responsible for the reconciliation of retrieved charts for the region and ensuring that all charts have been received
• Perform reminder calls for specific clients (upon request)
• Provide job aids and other training materials to Chart Retrieval Specialists while out in the field
• Shared responsibilities for assigning CRS to pre-scheduled appointments at provider offices
• Monitor emails from received from an outsourced company that handles reminder calls for scheduled appointments as needed
• Any other activity deemed necessary by the Onsite Regional Supervisor

Qualifications

• Able to work with multiple database at an efficient pace
• Intermediate knowledge and skill in Microsoft Suite (Word, Excel, OneDrive, Outlook)
• Demonstrated effectiveness at coaching and mentoring others
• 2+yrs Health Information Management, Medical Record, or call center experience
• Preferred understanding of medical terminology and medical office processes
• High school diploma or equivalent required

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.

*Except for states where legally prohibited to enforce mandates.
 

Location:  US Locations Only; 100% Remote

Exponent Partners is seeking a talented and experienced team member to join our Success Center. This position works as a dedicated resource to support a portfolio of customers.  The ideal candidate is technically savvy, customer-focused, and has a learning mindset.

This is an opportunity to join a collaborative, high-performing team that is focused on supporting nonprofit clients in the Human Services, Philanthropy, Fundraising, and Education sectors directly impacting world-changing missions. You will be directly connecting with clients and building opportunities for nonprofits to improve their impact. This position exists in a purpose-driven culture and will expose team members to a variety of clients and technologies that aim to improve the world we live in.

What We’re Looking For:

• At least 2 years of Salesforce.com experience, with six months experience as a System Administrator required.
• Must be ready to have Salesforce Administration certification within 3 months of employment.
• Ability to quickly assess situations and understand requirements.
• Strong experience in creating reports and dashboards using the Salesforce.com platform.
• Demonstrated success training end-users.
• Experience with a variety of third-party AppExchange apps such as Conga, Apsona, Workato, and others.
• Excellent written and verbal communication skills are among your strengths.
• Experience working in diverse communities and across social, economic, and cultural differences.
• Hands-on experience with data migration and active data quality management.
• Prior experience working with nonprofits preferred, experience with nonprofit sector applications: Salesforce.org Nonprofit Success Pack (NPSP), Exponent Case Management (ECM), FoundationConnect, etc.

What You Will Be Doing:

• Providing superior customer support via email and video conferencing to nonprofit customers.
• For existing customers, providing re-training (as needed), as well as first- and second-level support for product issues.
• Helping customers find creative uses for their suite of services to meet their needs.
• Maintaining existing materials and creating new, sometimes tailored, training materials for new customers and products.
• Acting as subject matter expert for technology in the nonprofit spaces we serve, namely philanthropy, fundraising, education, and human services.
• Developing expertise in all products and solutions that Exponent Partners might utilize, especially ECM and Salesforce.
• Hosting training sessions, training clients and clearly communicating the benefits and functionality of each solution.
• Collaborating with the Customer Success Manager on outreach strategy to increase customer engagement and maintain high levels of customer retention.
• Maintaining accurate records and providing pertinent reporting about customers’ adoption or ongoing barriers.
• Working with internal teams to gather insight about customer behavior and product feedback to fuel customer success and Exponent Partners’ growth.
• Continuously improving knowledge, skills, and processes.
• Actively participating in the company’s inbound marketing processes (e.g. creating blog content, social media, etc.).

What You Can Expect:

• Competitive pay and total compensation package, including commission, a 401(K) employer match, and participation in an Employee Stock Ownership Plan (ESOP).
• Excellent benefits, including employer paid health coverage, and a generous vacation policy that grows over time.
• A supportive and collaborative environment full of high-caliber professionals.
• Flexible, remote work environment with zero commute time.
• Opportunities for innovation and tackling complex challenges.

Our Process:

• Priority will be given to candidates who apply by May 23, 2022
• While phone screening will take place on a rolling basis, interviews will begin the week of May 23, 2022
• All interviews are remote and will take place via Zoom, if you have any accommodation requests please let Talent & Culture know by responding to the interview request email

Who We Are:

Exponent Partners is a passionate, mission-driven organization that creates transformative information systems solutions for nonprofit organizations so as to enable radically better outcomes. We are information systems change agents, serving social impact change-makers!

We are a social venture, a B Corporation, a California Benefit organization, and an employee ownership company which works every day to support all of our stakeholders. We serve our clients through information systems for transformative impact.  And we support our staff through meaningful, impactful work in an environment and culture that is equal, diverse, curious, growth-minded, innovative, results-focused, and progressive – just like the society that we seek.

Location: US Locations Only 

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

You are a Senior Customer Success Manager with superior relationship management skills, intent on helping a tech organization achieve its mission through building strong executive-level relationships with clients. We’re EngagedMD and many of our clients have a large network of multiple clinics that use our platform. You’ll manage these relationships with our enterprise customers utilizing the EngagedMD platform, proactively work to ensure that clinics and networks are using EngagedMD in lockstep, and act as the voice of the customer to communicate trends and needs back to internal teams. This is an exciting opportunity to join us in our mission to make life easier for clinics and patients alike as we scale. You will have the opportunity to impact the direction and culture of an early stage start-up working to modernize healthcare while also creating processes and bringing your Customer Success expertise to help our team scale effectively and efficiently. To achieve these goals, you’ll also collaborate closely with the Support, Video Experience, Product, and Professional Services teams. 

This fully remote role reports to our Director of Customer Success, and candidates are required to reside in the United States. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role.

What You’ll Do

• Build and grow relationships with key users and executives at the enterprise level to identify opportunities for optimization and growth
• Partner with enterprise clients to ensure that they meet the goals laid out in the sales process
• Roll out new product offerings among your accounts, ensuring that clinics continue to get as much value from the EngagedMD platform as possible
• Work closely with implementation specialists and the Customer Support team to provide a high-quality customer experience
• Collaborate with the Director of Customer Success to determine success strategy for our enterprise clients as they grow/evolve in a rapidly changing industry

What You’ll Bring

• At least 5 years of experience in Customer Success or Account Management, or 3 years of experience managing executive-level relationships as a CSM or AM 
• Prior experience managing executive-level relationships in a tech organization
• Ability to manage multiple priorities simultaneously
• Strong critical thinking and problem solving skills
• Bias towards curiosity and understanding
• Ability to innovate and challenge the status quo
• A mission-driven orientation to all you do 
• Superior written and verbal communication skills
• Ability to thrive in a small, fast-paced organization 
• Bachelor’s degree or equivalent career experience 

It’s Also Nice If You…

• Have at least a passing familiarity with the fertility and/or healthcare industries
• Have successfully worked remotely with distributed teams in the past
• Have worked with a highly dynamic client base in the past

What We Offer

• Competitive compensation and equity
• Medical, dental, and vision coverage heavily subsidized by the company
• Open Paid Time Off
• Generous paid holidays
• Paid parental leave 
• 401(k) retirement savings plan 

EngagedMD is an equal opportunity employer. We’re committed to diversity, equity, and inclusion. We believe our company and products are made better by the varied perspectives of our employees, each of whom we seek to empower and support in their individuality. We hire our team members on the basis of merit, qualifications, and the needs of our business in order to best achieve our mission to make life easier for the clinics and patients we serve. 

Hello!
We're a high growth startup with an intimate, growing team that needs someone to step in and manage our existing CX dept to help turn it into more of a sales engine. There's a growth opportunity in this role to extend over into other aspects of Operations, such a Amazon and other.

You will need to be proficient in the Gorgias platform, immediately. We'll train you up on our suite of products right away, too. You will need to manage several agents and be a leader to the entire department. There are endless automation opportunities in this department, and also the ability to strategize it to help support customers experience and sales in time.

We'd love to see someone make serious progress in their role within the first 6 months, even. We need entrepreneurial, spirited people who want to make a meaningful contribution and be recognized for it. Come make yourself a staple! 

/// JOB MISSION ///
You will be the Customer Support Associate in a fast-growing social enterprise! In 6 years, Bridge has grown to a team of 30 people from 14 nationalities, with a headquarter in Madrid where most of our team is based and an emerging Latam team of 7 with 2 people based in Antigua, Guatemala; 1 person based in San Jose, Costa Rica; 2 people in Caracas Venezuela; and 2 people in Buenos Aires, Argentina. Our users however come from 90+ countries!

Your key mission will be to manage the email and chat support for our entrepreneurs, mentors and clients and improve the support subarea. This role will help us to deliver a better experience in our online entrepreneurship programs and keep users delighted and our Program Managers focused. You will work closely with all of the Programs team to ensure just that.

We are looking for someone who has previous experience in startups and understands customer success and supports best practices. Someone who can put themselves in the user’s shoes and provide fast, efficient and simple answers to their sometimes complicated issues. We are looking for someone adaptable to change in this period of growth for the company.

We also want someone who truly embodies our culture. Our core values are empathy, grit, courage and gumption. We are a team of entrepreneurs for entrepreneurs. We believe in transparent relationships, we have an international mindset, we strive for self-management so that anyone can have a big impact on the organization’s growth, we can operate despite high levels of uncertainty, we value open and respectful feedback, we foster risk-taking and failing fast, we seek continuous innovation and impact.

💎 Underrepresented people
Science shows that you are less likely to apply if you feel you don’t have all the necessary prerequisites. If the descriptions above and below match where you are now or what you'd like to grow into in your next position, we encourage you to apply.
We strive to make our culture as inclusive as possible and believe both the company and its culture are strongest when composed of diverse experiences and backgrounds.

/// ROLES & CONTRIBUTIONS ///
In order of importance

1) Chat & email support (60% time)
Provide support for customers primarily via email, chat, sometimes WhatsApp and phone to ease their experience on the platform, answer questions, and provide consultative assistance.
Handle simple and at times more complicated support requests from our users.
Be on top of tickets resolution and chats from our users and customers, and when needed, redirect them to the right stakeholder.
Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.
Develop a comprehensive understanding of the Bridge for Billions platform, processes, & practices ensuring quality assistance with incoming customer queries.
Understand and communicate industry best practices and the evolution of the Bridge for Billions product and platform functionality, methodology, and services integral to the customer's success.
Create and update processes and maintain our internal & external knowledge bases.
Document key steps of our program and keep a library of template answers to save time customer support.
Become an expert on the Bridge for Billions platform, methodology and program experience.

2) Coordination with tech support team (20% time)
Learn to master our internal database (API) and perform key actions that can unblock our users (examples: status changes, change of password, transfer of program, change of mentor…).
Constantly coordinate with our tech support team to report bugs that show up, follow up with the ones they’re aware of and update our users on the status of their requests.
Learn about the most common bugs and their root cause and how to solve them without relying on a tech person whenever possible.

3) Improvements to the customer experience (20% time)
Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.
Be able to raise a flag when patterns of tech issues are identified by you.
Label, collect, and share user feedback with the product team.
Suggest improvements to the tech team, Program Managers and Product & Learning Experience Manager.
Proactively communicate with internal teams to stay up-to-date with the state of our product.
Lead projects aimed at improving our metrics, processes, and tools.
Additional responsibilities related to the function may be required

/// SKILLS & EXPERIENCE NEEDED ///
At Bridge for Billions, we are convinced that people are the differentiating factor in the success of any company and we believe that talent is more than just knowledge. It’s expressed in attitudes and the ability to relate with other teams and people.

Skills we look for in all Bridge team members:
Purpose alignment: This position is not just “a job” but aligns with your individual purpose, the impact you want to make in this world and who you want to become.
Values alignment: You embody our 4 team’s values: Courage, Grit, Empathy and Gumption.
Culture alignment:
You have a start-up mindset — highly collaborative with an entrepreneurial, roll-up-your sleeves attitude. You’re not afraid to be responsible for the outcomes of your work and work independently when required.
You take initiative, you’re results-driven and you show empathy in all your interactions with team members, entrepreneurs, mentors, and partners.
You have a very strong emotional intelligence that allows you to quickly understand people’s needs and expectations and develop trust, engagement and commitment in your relationships.
Passion for your work and for lifelong learning.
Growth mindset and resilience to overcome challenges, understanding that systemic change requires hard work.
Able to juggle many different responsibilities and prioritize own workload.

Skills we look for in this role in particular:

Hard skills
Languages: native-like in both English and Spanish (we will not make any exceptions here, please refrain from applying if that is not your case).
1+ year of experience in a Support role ideally at a startup, demonstrated results and commitment to customer delight.
Outstanding written and oral communication and understanding the importance of great support in business
A demonstrated commitment to high professional ethical standards and a diverse workplace.
Excellent interpersonal skills and a collaborative management style.
Can break down problems and think critically.
Knowledge of startups growth challenges and user base growth.
Resourcefulness and good common sense to approach problems efficiently.
Strong organizational and coordination skills: you will have a lot to juggle, so it is essential to be able to stay organized.
At ease with spotting patterns, analyzing data, presenting this data and making quick decisions to improve outcomes.
Digital proficiency, you like testing new tools and improving processes. You are familiar with tools like Slack, Jira, HubSpot or similar CRM, Google G-suite, Notion, and/or you love learning new tech tools.

Soft skills
Well-organized and self-disciplined.
Have good judgment, be intuitive, autonomous and resourceful.
Ability to empathize with users and customers’ issues and make them feel heard.
Look at situations from several points of view.
Attention to details: you test things yourself before making them go public, you dislike when your work has imperfections.
High comfort level working in a diverse environment (our users come from 90+ countries!).
Commitment and passion to the entrepreneurship ecosystem.
Problem-solver, self starter, who can be up and running in no time after thorough company onboarding.
Roll up sleeves and get work done, even when at times it’s outside the scope of the job.
You don't get easily overwhelmed or stuck in planning mode.

/// RECRUITMENT PROCESS and WHAT WE OFFER ///
Process: initial survey, 30min first contact, business case, reference check and offer
Location: in Latam timezone, preferably in Guatemala but also open to any Central America country; or Venezuela or Argentina where we already have team members.
Start date: as soon as we find the right person
Contract type: full time.

We offer
A key role to build the support subarea in a booming social enterprise.
Compensation of 17-20K USD per year depending on profile.
An international dynamic team of young professionals with lots of passion and a clear vision in a fast-growing startup.
Work on something that matters, contribute to helping thousands of entrepreneurs from all over the world.
The chance to shape the company by taking on a key role from an early stage.
We love to grab lunch together and talk about life’s silly and deeper things.
Long hours of work, but also of fun and beers (or sodas if beer’s not your thing) together!
Flexible working hours and optional remote days.
Flexible vacation policy (22+ days).
Team that cares about your wellbeing. 

Job description:

• Responsible for problem resolution including identifying and diagnosing customer issues and inquires
• Receive and respond to incoming customer communication through phone, email, social media, online ordering and written correspondence
• Responsible for providing knowledgeable courteous and professional service and assistance to our customers/stores via the telephone, chat and email.
• Manage difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost-effective manner while maximizing customer satisfaction.
• Escalate unresolved customer issues to supervisor as necessary.
• Comprehend capture and interpret basic customer information updating the Customer data base with required changes in a precise accurate manner.
• Prepare and send email correspondence in accordance with the Standard Operating Procedures SOP as defined by the management team.
• Analyze problems and offers solutions.
• Communicate in a professional manner and with clarity, using good verbal and written communication skills. 

Nuestro increíble equipo Orkestra está creciendo, nos encontramos en la búsqueda de una persona apasionada que esté dispuesta a aceptar nuevos desafíos. Si eres alguien motivado, que sabe trabajar en equipo, y piensas que puedes tomar decisiones importantes a diario, entonces, ¡no te pierdas esta oportunidad!

**Tu principal objetivo será brindar apoyo y atención a nuestros clientes (B2B), soporte y realizar pruebas de los desarrollos realizados a los clientes o para mejoras del producto.

Requisitos
-Experiencia de 1 año en àreas de servicio y soporte al cliente.
-Experiencia en empresas de servicios.
-Manejo de paquette office.
-Ingles: Intermedio (Plus)

Funciones
-Atención y soporte a los clientes
-Ejecutar y proponer nuevos procesos para levantamiento de requerimientos y reportes de soporte.
-Ejecutar y proponer nuevos procesos para QA.
-Identificar los problemas del producto y seguimiento a la solución
-Documentar procesos y comunicar mejoras.
-Documentar y generar manuales del producto para los clientes.
-Capacitar nuevos clientes y clientes actuales con los cambios del producto.
-Proceso de onboarding operativo a los clientes. 

Head of Customer Support (m/f/d)

Remote 

Customer Support Customer Support

Full-time

What’s the opportunity?

Came for the product, stayed for the customer support that’s what our customers often tell us.

At cargo.one our goal is to offer the best air cargo booking experience. We do that through a great product and great service to our customers and partners. When it comes to service, we follow Zappos’ school of thought: our goal is to deliver happiness.

From the very beginning, our goal has been to follow this approach and offer great service to our customers from the day one. As we look to scale the team, we’re looking for a passionate leader to take the reins, build the department holistically and make us a truly stellar service company.

Working in distributed teams, we are open to you being based in any country on this growing list.

What you’ll be doing

• Lead a remote team of 6 across different European time zones.
• Hire, onboard and develop great talent.
• Coach and train the team to offer the best service to our customers.
• Build the team’s operating system: structure, workflows, processes and guidelines.
• Understand, leverage and communicate the rich data generated by support, working together with the Product and Airline Partnerships teams.
• Be forward-looking and proactively look for opportunities to reduce the number of support issues created.
• Be our customers’ champion and instill a culture of service across the whole organization.
• The rest, you tell us what else should a great Head of Customer Support do?

What you’ll need

• You read Delivering Happiness every morning for breakfast.
• You’ve demonstrated leadership in your career and have experience managing teams.
• You see working remotely successfully as a pioneering challenge which is constantly evolving.
• You’re passionate about software and people.
• You’ve got experience at fast-paced startups ideally in B2B.
• You are highly organized, have a good sense for numbers and keep a cool head in fast-moving environments.
• You have advanced skills in using CRM tools (e.g. Salesforce, Zendesk).
• You’re not afraid of rolling up your sleeves and helping out. You also take care of the details without losing focus of the bigger picture.
• You have impeccable verbal and written English skills.
• Ideally, you’ve worked in customer support or success.

What you can expect from cargo.one? We think you’ll enjoy working at cargo.one. Here are just a few of the things that we think make it a great place to work:

• The chance to contribute from day 1 with plenty of room for career progression.
• The opportunity to have a serious impact on a growing organization that’s changing an industry.
• An extremely steep learning curve working alongside an ambitious and international team.
• MacBook or ThinkPad, the choice is yours whatever helps you get your job done, we’ve got you covered.
• Work within a fully-remote setup.

What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time intensive process for Airlines and Freight Forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds. 

Title: Client Services Specialist

Location: Remote: US only – CA, CO, CT, FL, GA, ID, IL, MA, MD, MN, NC, OK, PA, TN, TX, VA, WA

Who We Are

FlexJobs focuses on helping people find the best remote and flexible jobs in an easier, safer, and faster way. We’ve been the leader in this space for over 15 years, and from day one have been committed to serving all of our people — clients, partners, and staff — with integrity, intelligence, balance, communication, and care.

This is a 100% remote job, as our entire team works remotely from locations all across the United States. Having a great company culture is really important to us and we’ve been named a Quartz Best Companies for Remote Workers (2021), Outside magazine’s Best Places to Work (2019), and Best Company Culture by Entrepreneur magazine (2018, 2017, and 2015). To learn more about our culture and our current team, you can visit our Careers and Team & Culture pages.

Responsibilities of the Job: The Opportunity

FlexJobs is growing our client services team and we are looking for an energetic, positive person who enjoys connecting with customers through the phone, email, and chat and feels passionate about helping people! All of our client services specialists are versatile and possess the patience, as well as the ability, to answer questions ranging from service and account inquiries, to more complex technical troubleshooting, and educating prospective customers. This is a part-time position (25-30 hours/week), with the potential to grow into a full-time (40 hours/week) role.

The top responsibilities of the job are:

• Genuinely enjoy interacting with customers about account/service/billing questions, helping to solve technical issues, and educating prospective customers on the services FlexJobs provides.
• Comfortable engaging with customers through email, chat, and phone, often simultaneously.
• Communicating in an engaging and professional way, while being friendly and personable.
• Having a positive, empathetic, and professional attitude toward our customers at all times.
• Closely collaborate and communicate with the rest of the team to learn, help, and support one another.

Who You Are

• You have 2-4 years of experience in client services/support, specifically in a remote environment.
• A truly detail-oriented professional who cares about getting the little things right and is skilled in successfully managing multiple points of contact simultaneously.
• You possess excellent written and verbal communication skills.
• A resilient person with the ability to work past difficult situations.
• You enjoy researching client questions and concerns to provide resolution and escalate if needed.
• You are calm and empathetic, with a positive outlook and ability to let things go.
• Highly proficient in Google Workspace for team collaboration, digital communication tools like Slack, and related tools to participate in a cohesive, communicative, and collaborative team culture.
• Bonus points for an interest or experience in the employment space and/or the remote job market.

Traits Required of All Team Members

• A sense of pride in your work
• A belief that the details matter…a lot
• Embrace integrity and good business ethics at all times
• Being proactive when it comes to asking questions, brainstorming, and working with colleagues
• Excellent time management and organizational skills
• An appreciation and enthusiasm for the ability to work remotely

Other Requirements

• Interest in a long-term position with a company that you’re proud to be a part of
• A fully functioning home office, including high-speed internet access that is hard-wired
• A fast computer with a quality VOIP-compatible headset to ensure clear calls
• A work environment that is quiet and one in which you can really focus without distractions
• Be available to work ~25 hours/week on a Monday Friday schedule. Our hours of operation are 8:00am to 6:00pm (Mountain Time) and there are set schedules for this position in order to ensure consistent support for our customers.

Benefits and Perks

• Medical, dental, and vision benefits
• SIMPLE IRA with company match
• Flexible schedules and a generous time-off policy
• Ability to work remotely
• Pay It Forward initiative (get paid to volunteer!)
• We offer many other supplemental benefits (critical illness, legal, etc.) and stipends (office, wellness, professional development)
• Sustainable Office Perks
• Minimum pay is $15/hour (~25 hour work week); offer will be based on several factors including specific experience and skill

We respond to all applicants, so please check your spam folder or configure your email settings to set our email as safe to be sure you are getting our communications.

If you are selected to move forward, you may be required to do a background check.

FlexJobs is registered as any employer in many, but not all states. Residency in a state we are registered in is required to be considered for employment with us.

Knowing that our people are our greatest resource, FlexJobs is an equal opportunity employer. We believe in diversity, inclusion, and equality for everyone. We acknowledge there is always learning to be done and improvements to be made. We celebrate and support diversity and are committed to creating an inclusive work environment for all employees. As a part of this commitment, we have pledged to be an Open to All business.

FlexJobs is also a veteran- and military spouse-friendly employer. Our positions are perfectly structured for qualified candidates who meet this criterion, and we have a workplace culture that supports their work and life. 

🚀 Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market is hungry and has responded aggressively to our new direction, so we’re doubling down and taking the gloves off.

Customer Success Associate (CSA): The CSA is the keeper of the customer at LeadSimple. They know the ins and outs of the product and are excellent communicators. They turn problems into opportunities and leave customers feeling satisfied that they got the best possible outcome in any situation.

Expectations for your first 90 days:

• Track & surface common customer requests & feedback
• Communicate crisply
• Maintain a high degree of of customer satisfaction
• Demonstrate ability to embrace new technology
• Learn quickly
• Be proactive

A day in the life of…

• Track customer requests and effectively communicate the details to our internal teams
• Manage performance metrics for response times within standard
• Resolve customer issues efficiently and communicate in a clear and concise manner
• Demonstrate clear knowledge of our product to clients
• Continuously update educational resources documentation
• Recommend service and product enhancement by providing actionable insights 
• Collaborate and provide value in team meetings
• Develop skills necessary to manage a high volume of client implementation projects
• Consult with and build custom software solutions for our clients

Benefits:

• Starting pay of $16,500 USD annually
• Monthly Friday Free Day
• Company Holidays
• Additional Paid Time Off
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and relaxed work environment with smart, caring people
• Location independence (within a few hours of Pacific Standard Timezone)
• Mission driven company and values-based culture
  
  

Please only apply if you:

• Embrace new technology 
• Learn fast and aggressively seek out new knowledge
• Have a deep commitment to customer satisfaction
• Communicate crisply in English (verbal and written)
• Proactively seek solutions
• Own the outcome
• Bring an optimistic “can do” attitude
• Seek out feedback for self-improvement
• Supply your own internet and smart phone
• Have B2B SaaS experience (preferred) 

Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, membership and content all into one place.

We have big dreams for where to take our platform, and want you to join us in our journey. We're looking to expand our customer support team! This role is a fixed schedule and requires working at least one weekend day.

This is a 100% remote role. We're now a fully remote team of 65 (and growing!) based in the U.S., Colombia, Portugal, India, Argentina, Slovenia, and other countries. We have a preference for candidates in U.S. and European time zones.

Check out our Careers page for more information about us.

Responsibilities

• Prioritize customer issues across our email and community channels.
• Become an expert on the Circle product, along with our internal staff admin tool.
• Advise creators on practical solutions as they launch and build their communities.
• Troubleshoot a wide range of issues across multiple browsers and our iOS app.
• Escalate feedback to inform and improve our product.
• Collaborate with engineers and designers to troubleshoot complex technical issues.
• Identify trends from customer inquiries to suggest proactive solutions.
• Contribute to the Knowledge Base/FAQ and other customer-facing support resources.

Who we're looking for

• 1-2 years of experience.
• You have strong written communication skills.
• You are excited to be a part of an early startup with some serious traction.
• You've supported customers for a consumer SaaS product.
• You're skilled at understanding and implementing technical workflows at a fast pace.
• You love understanding customer needs, and get satisfaction out of being extremely helpful.
• You want to be involved in the early days of a startup and have a strong voice to inform product development and our roadmap.
• You have experience walking customers through advanced technical troubleshooting processes.
• You have experience using Zapier to automate workflows (ideal, but not a must-have.)
• You have experience working with community products (ideal, but not a must-have.) 

Time zones: GMT (UTC +0), CET (UTC +1), CEST (UTC +2)

United Call Centersis a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented German speaking CSRs for our international remote team.

Currently we are looking for talented individuals to join in on our expanding Shared-Green Mobility project.

Upon application, please submit your English resumé.
Also please provide a short (4-5 minute) voice recording in German and English each, where you introduce yourself and explain why you would like to work with us.

Job responsibilities:

· Inbound and outbound customer service tasks: answering incoming calls and written messages in email and chat in German and English language in a timely matter and performing cold calls
· Help with any additional administrative tasks on campaign

· Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management

· Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible

· Being on time and available for given shifts

· Participation on all required training

· Substitution of other agents if needed

· Giving immediate feedback in case of any difficulties or issues with the used program

Agent Requirements:

· Atleast C1 German and B2 English language skills. ( Please be ready to provide certification of your language level or you will be required to take our tests to verify your knowledge.)
· 1 year experience in call/service center in a similar role

· Excellent written and spoken communication skills

· Proficiency in Microsoft Office Suite and Online applications

· Good organization and problem solving skills

Work Environment Requirements:

· Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
· USB Headset (separate microphone and loudspeakers are not good enough to manage calls)

· Computer or Laptop with Windows operating system (Windows 8 or above)

· Broadband internet connection (mobile internet is not good enough to manage calls)

Our offer:

· 8-10 EUR/hour, paid monthly. We pay during the first ten working days of the month following the worked month
· Remote work

· Flexible schedule

· Must be located inside EMEA countries 

Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one.

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Forbes Best Startup Employers 2022 List and Y Combinator's list of Top Companies in 2022. We have also been recognized on Wealthfront’s Career-Launching Companies in 2021.

We’re looking for a Customer Support Representative to play an essential role in creating the customer experience for our EMEA customers. You will be the voice of Front, responsible for all customer inquiries, and for keeping our customers happy.

Please note that we are open to candidates based in France, the UK, Ireland, or Poland.

What will you be doing?

• Ensure 100% success of all of our Front customers
• Become an expert on how Front works and its day-to-day usage, helping our customers understand the features and all of the benefits pertaining to their specific needs
• Respond to customer support inquiries and monitor the incoming messages in all of our support channels
• Debugging and testing product features and reporting them to product and engineering
• Communicate with customers both over email, chat, and the phone
• Assist in building knowledge base/support data such as training materials and FAQs
• Identify common customer challenges and proactively find ways to improve our product and processes
• Take part in the“on-call” rotation for urgent customer requests: a reactive-first shift that is shared by the entire support team that includes some weeknights and weekends on a rotating basis.

What skills & experience do you need?

• A highly motivated self starter who is ready to dig in, hustle, and crush the queues.
• 2 years minimum proven track record of great customer service experience(bonus points for SaaS/tech startup customer support experience)
• Tech savvy and hungry to improve technical skills
• Ability to identify customer needs and successfully implement solutions fast
• Excellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different users
• Humble and friendly person who genuinely loves helping people and solving problems
• Full professional proficiency in English & French
• Experience with using Front is a huge plus!

#LI-Remote

What we offer
✨ Competitive salary
🤝 Equity (we are post-series C & backed by some of the best VCs in the US)
🏥 Private health insurance fully covered by Front
💪 Flexible Fridays - learn more here!
🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)
🛋 Mental health support with Modern Health
🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. 

Mozio is a start-up company, founded and headquartered in San Francisco, California. We are a team of ~70 talented professionals distributed around the globe.

Our product is a search and booking engine for Ground Transportation.

Our mission, you may ask? To facilitate sustainable travel, either to new places, or within cities, by making urban transportation more efficient. We want to help companies, travelers, urban dwellers navigate cities using the cheapest and most eco-friendly options.

Job function

A CS Expert’s main task is to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded.

Their duties and responsibilities include managing incoming calls, emails and chat messages from Customers, service Providers and Partners.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

What are our values?

1) We communicate constantly with each other 2) We take ownership over all our assignments 3) We trust and rely on each other 4) We are creative and proactive 5) We learn from each mistake and capitalize our lessons learned

Who are we looking for to staff this open position?

We only hire top-performing individuals who care about being challenged and successful. We trust they will be motivated by the inner drive to produce the best results, and will be proud of work well done.

Here are some more characteristics of a successful CS Expert:

✓ They are genuinely excited to help customers ✓ They provide accurate, valid and complete information by using the right methods/tools. They possess a high level of attention to detail ✓ They’re patient, empathetic, and passionately communicative ✓ They are natural problem-solvers. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints ✓ They put themselves in their customers’ shoes and advocate for them when necessary ✓ They are customer-focused and experts in adapting and responding to different types of characters. They are people-oriented ✓ They are skilled in multitasking, prioritizing, and managing time effectively ✓ They produce high-quality work ✓ Goals are not their destination but their starting point ✓ Their experience not only helps them succeed but also enrich the Company

What's in it for me?

First and most importantly, being part of an organization focused on bringing out the best in our team, and helping them grow and develop together with the Company. As a growing start-up company, we have plenty of career opportunities to offer!

But also, as this is a remote, home-based, full-time position you’ll get to work from home or wherever in the world you want to. You can even travel the world while working with us! A salary in USD + unlimited vacations and equity are part of the compensation package.

The job is 5 days a week (during weekdays and/or weekends), 8hr per day+. You would be employed as a contractor.

Technical Requirements for this role:

Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:

✓ Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc) ✓ Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc) ✓ High speed wifi connection ✓ Backup computer ✓ Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work

If this description resonates with you, we’d love to receive your application and learn more about you! 

Order/CSR Specialist

US_Remote

Paula’s Choice is Your Right Choice!

Paula’s Choice Skincare is a multinational brand that is 26 years strong! Our vision is to empower and enable people around the world with highly effective products and in-depth knowledge to make the best choices for their skin. We question ingredients, follow the facts and stand up for the customer, because we’re in this journey together.

Paula’s Choice is committed to diversity! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We hope you agree. If you share our values and our enthusiasm for empowering people to achieve their own definition of beautiful, Paula’s Choice could be a wonderful fit for you.

What we offer you*:

• A robust benefits package including health, vision, dental, retirement and more
• Flexible spending account, Employee assistance program
• Fitness perks, meditation app membership and more
• Product samples and discounts
• Generous PTO
• Exceptional environment

*Please note these benefits are only available to full-time Paula’s Choice employees.

How you’ll have an impact at Paula’s Choice:

• From providing basic order information to researching complex concerns, strong skills in customer service, data entry, research, trouble shooting and resolution help to ensure all client needs are met and that exemplary service is provided with each interaction.

As an Order/CSR Specialist , a typical day might include a mix of the following:

• Up to 8 hours on phone calls with customers, 5 days per week
• Resolve customer inquiries each day via phone, email, and chat
• Process orders, prepare correspondence and enter client orders with accuracy
• Handle shipping, tracking, and delivery inquiries
• Be friendly, empathetic, and professional with customers, in any circumstance
• Keep composure under stressful situations and escalations
• Highly motivated self-starter, detail and quality oriented and ability to handle multiple competing priorities.
• Must be a strong team player with a positive attitude and enthusiasm to get things done.
• Excellent communication (both written and verbal), interpersonal skills and experience.
• Other responsibilities as assigned by your manager

The details:

• Location: Fully remote within the US
• Hours: Monday-Friday, 6am-6pm PST with flexibility required as business needs dictate
• Physical requirements: Ability to handle long periods of both sitting and screen time
• Travel requirements: N/A

What you’ll bring to the table:

• Minimum 1 year experience in customer service resolving customer inquiries via phone, email and chat.
• Multi-tasking, prioritization, and managing time effectively
• Ability to hold yourself accountable and stay self-motivated
• Ability to work a flexible schedule including days, nights and weekends
• High school diploma or equivalent
• Basic Microsoft Office Suite skills and computer skills
• 40+ WPM
• Phone contact handling skills and, as well strong writing ability
• Accurate and fast data entry skills
• Problem-solving skills and attention to detail

What can help you really stand out:

• Experience in skincare or a closely related industry is strongly preferred 

Customer Service Specialist I

Remote – Nationwide

Full time

R009688

Thank you for considering a career at Ensemble Health Partners!

• Customer Service Specialists responsibilities include answering patient questions regarding statements, posting guarantor payments, setting up payment plans within Ensemble Health Partners policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients, connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all Ensemble Health Partners clients.
• Must demonstrate critical thinking, problem solving skills and knowledge of all areas within Revenue Cycle.
• Communicate and partner with other areas of Ensemble Health Partners to resolve customer service issues.
• Performs other duties as assigned

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

We’ll also reward your hard work with:

• Great health, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Paid time off
• Tuition reimbursement
• And a lot more