Customer Care Specialist at CryptoRefills

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Location: Italy / Turkey or worldwide remote (Smart working / work from home)

Compensation: Based on previous experience and skills. Discretionary bonus based on personal and general business performance.

Your Role

As a Client Engagement Specialist, you will provide first rate customer support to users and also handle most aspects of payment operations. This entry level position is designed for crypto enthusiasts looking to enter the industry. Role requires English fluency. You must be willing to work evenings and weekends.

Your Activity

  • Utilizing e-mails, responding to client requests regarding their purchase (explaining and answering questions about their order), digital asset transfers (looking at block explorers, answering questions about bitcoin and other crypto transactions), and other general questions on daily basis.
  • Answer, analyze and map customers who have questions about CryptoRefills on 3rd party platforms.
  • Striving to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible and making recommendations to the rest of the team to improve the system

Your Profile

  • Strong written English communication skills (other languages are helpful)
  • Crypto trading experience would be an asset, preferably on multiple platforms
  • High output – metrics-based experience is helpful
  • Able to make quick decisions autonomously
  • Security and privacy focused
  • Detail oriented
  • Loves helping people
  • Technical background a major plus
  • Fluent in English on a professional level.

What we offer

  • CryptoRefills is a start-up and as such has very limited resources. The work of every person from Intern to the CEO has impact on the overall success of the company. The first and most important thing we offer is being empowered and trusted in a role that has profound impacts on the quality of service we offer and on customer happiness, thus on the entire business.
  • We will offer a salary package based on your experience and discretionary bonuses based on your success and on the success of the company.
  • Based on your performance and the performance of the company you will have the opportunity to grow quickly into a role of great responsibility.
  • You will also have the opportunity to learn on the field about the bitcoin and crypto universe, as well as work directly together with successful entrepreneurs and executives to see how a start-up is built. 

Get Updated Remote Jobs directly in your Inbox

Powered by Denovers with