POSTED June 17

Experienced Customer Service Executive at Wazima Health

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Wazima Health is looking for an experienced customer service and product manager.

• Training and onboarding new clients on our software.

  • Following up clients and customers to provide support for a successful customer journey.
  • Helping to develop and implement a customer service policy for an entire organisation. • Improve customer service experience, create engaged customers and facilitate organic growth • Take ownership of customers issues and follow problems through to resolution • Set a clear Customer Success mission and deploy strategies focused towards that mission • Develop customer service procedures, policies and standards • Keep accurate records and document customer service actions and discussions • Producing written information for customers, often involving use of computer packages/software. • Writing reports analysing the customer service that our organisation provides. • Developing feedback or complaints procedures for customers to use. • Analyse statistics and compile accurate reports • Recruit, mentor and develop customer service agents. • Finding ways to measure customer satisfaction and improve services. • Handling face-to-face enquiries from customers.
  • Administrative duties as required by the Organisation.
  • Any other duties as required by the organisation. 

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