Customer Success Manager at Remedly

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Job Description
We are a positive and energetic team with a mission to improve the operations of medical clinics and their interactions with patients with our medical specialty focused all-in-one software. We are growing and always on the lookout for great team players to join us in this journey.

● Become a product expert
● On-board new customers (set up accounts, coordinate enrollment into channel partner
services, provide guidance on optimal configurations, address training needs, etc.)
● Provide ongoing customer support post-launch
● Ensure successful product adoption by monitoring usage, proactively contacting clients and
providing training to improve feature utilization
● Maintain high levels of customer engagement and satisfaction with a focus on customer
● Identify common customer challenges and proactively work with the product team to
suggest solutions
● Seek out and deliver on account revenue growth opportunities
● Collaborate with the product team in translating customer needs and requirements into
regular product enhancements.

● 2+ years of experience managing customers (experience in supporting SaaS software a plus)
● Demonstrated success in improving customer experience and retention rates
● Strong interpersonal and communication skills as well as attention to detail
● Excellent organization, project management and time management skills
● Teamwork mentality and willing to assist wherever necessary
● Knowledge of CRM software (Salesforce, Zoho), Jira, Zendesk, Gainsight, MS Office
● Must reside and work in US East Coast time zone

What you’ll get:
● Fantastic growth opportunity in a dynamic environment
● Health benefits
● Salary commensurable with experience

About Remedly
Based in the San Francisco Bay Area, Remedly provides multi-specialty healthcare ERP solutions to manage operations of medical clinics and their patients. For more information, check out

We are an equal opportunity employer. All qualified applicants will receive consideration for
employment without regard of race, color, religion, sex, sexual orientation, gender identity or national origin. 

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