POSTED Nov 15

Healthcare Data Entry Specialist at Ashfield Engage

  • Data Entry
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Full Job Description

Representing clients on a variety of projects via inbound/outbound telecommunication.

This is your opportunity to join Ashfield, represent a top biotechnology company.

What’s in it for you?

  • Temporary Project with opportunity to interview with other teams internally
  • Competitive compensation
  • Generous performance-driven Incentive Compensation package
  • Competitive environment with company wide recognition, contests and coveted awards

Key Objectives:

  • Maintain excellent quality standards for all client programs; adhere to program guidelines. Accurately transcribe and data enter information required by individual programs and correctly capture in specific program databases.
  • Adhere to all company policies and Standard Operating Procedures.
  • Display flexibility within department to maximize utilization.
  • Exhibit highly effective transcription and data entry skills meeting or exceeding productivity expectations.
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
  • Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e. Fax, Chat, eMail, etc.
  • Perform intake of cases and capture all relevant information in the Case Management system
  • Ensure all support requested is captured within the Case Management system and routed to appropriate next step using decision tools and reference guides
  • Ensure timely and accurate processing of requests including reviewing source documentation
  • Escalate complex cases, when appropriate
  • Maintain excellent quality standards for all client programs; adhere to program requirements and guidelines.
  • Accurately transcribe and document information received via form into client databases

Job Holder Specification:

  • High School Diploma required
  • Bachelor’s degree or equivalent work-related experience preferred.
  • Excellent verbal, written and listening communication skills.
  • Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes preferred.
  • Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors.
  • Proficiency with Word and Excel
  • Analytical thinking, problem solving and decision making.
  • Ability to multitask and manage multiple parallel projects with strong time management skills 
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Ashfield Engage

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