Customer Support Representative at Rev

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

About the Position

Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? We are seeking a Customer Support Representative to assist Customers and Revvers with questions and technical issues while providing a world-class customer experience.

This role will report to a Customer Support Team Lead. As a member of the Customer Support team, you will be responsible for Answering Phone Calls, Taking Chats and Responding to Emails.

Your duties will include:

  • Skillfully communicating with customers while providing an unrivaled experience through phone, chat and email
  • Skillfully communicating with freelancers while providing an extraordinary experience through email
  • Work seamlessly across all Rev services to resolve issues large and small
  • Review and process incoming orders for our various service offerings
  • Collaborate with the support team while maintaining our core values and meeting goals
  • Promote a helpful, happy attitude with both customers and your team members


  • 1+ years sales and/or customer support experience
  • You are tech-savvy. You are the person your family calls for help when their computer goes wonky and you do so with patience and compassion. You can easily troubleshoot basic issues.
  • You have excellent written communication skills. When you write, words flow like butter and people are impressed by your well-thought-out prose.
  • You have rare people skills which allow you to get out in front of problems and proactively help with potential troubles.


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