POSTED Jan 12

Customer Support Representative (100% Remote) at Numerade

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

At Numerade, our goal is to provide best-in-class support to our users. We are thrilled to add a Customer Support Representative to be the voice of our brand and provide more support to our Customer Success team. You’ll be a customer-obsessed self-starter who’s ready to rapidly grow with us! This is a salaried, full-time role, where you’ll mostly work flexible weekday hours, but will need to log a few hours on the weekends to ensure urgent customer issues are attended to. W

In this role, you’ll get to:

  • Field inbound customer emails and chats, resolving customer requests quickly and efficiently
  • Process subscription updates and cancellations
  • Adopt a friendly, supportive, and patient tone
  • Navigate customers through using our Numerade platform, identifying and troubleshooting technical issues that surface
  • Become an expert on the Numerade student experience
  • Adhere to evolving processes within a growing startup to maintain efficiency and achieve operational excellence
  • Identify and track customer issues and complaints to ensure transparency and improve the customer experience
  • Collaborate with the Customer Success Manager on various projects as well as financial reporting and tracking.

You’ll bring:

  • 2+ years of professional experience in an inbound customer service and support role
  • Experience in a role where customers are high school and college students is a plus
  • Excellent verbal & written communication skills
  • Passion for customer service and technology - a real people person
  • Technical, detail-oriented mindset with strong quantitative skills
  • Can do attitude – no task is too small
  • Strong organizational skills

You’ll be:

  • Passionate about building incredible consumer products
  • Comfortable with ambiguity: if you don’t have all the details, you’re comfortable moving forward and facing the uncertain because risk and change motivate you to evolve and innovate.
  • Goal oriented: you combine vision, mission, and strategy into a cohesive outcome and are comfortable setting stretch goals for you and your team.
  • Collaborative, analytical, entrepreneurial with a can-do spirit, and grit.

Benefits and Perks:

  • Competitive salary with a significant upside in equity
  • 100% covered Medical, Dental, Vision for you AND your dependents!
  • Work from home, or wherever. We’re remote-first!
  • Flexible PTO, holiday, and leave policies, including paid parental leave for new parents - We want you to take time to relax, recharge, and reset!
  • Learning and development opportunities with a stipend
  • Remote-friendly environment and culture that nurtures company and team events to stay connected
  • Lots of responsibilities with tons of opportunities for advancement!

Articles and Recognition:

Check out our blog to learn more about us!

Come as you are:

Numerade is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

COVID-19 Statement: Numerade is a remote-first company. We will continue to hire with all interviews and onboarding done virtually due to COVID-19.

Posting Statement: If you are a recruiter or placement agency, please do not submit unsolicited resumes to our team unless we have a prior agreement. Numerade is not liable for and will not pay for any placement fees associated with unsolicited resumes. Thank you! 

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