Customer Service Representative at Umpqua Bank

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Customer Service Representative

REMOTE – Financial Pacific Leasing

Corporate Administration United States NA, Washington NA, Oregon NA, Nevada NA, Arizona NA, Idaho NA, Utah NA, Colorado


Are you ready to embark on a thrilling adventure where your positive attitude and exceptional communication skills can shine? If so, we are looking for Y-O-U! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

The Company: Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking, and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.

The Position: In this role, you’ll be the ultimate communication guru, using your charm and wit to interact with customers in a way that leaves them with a smile on their face. You’ll be the master troubleshooter, swiftly resolving issues and ensuring our customers’ happiness. As the liaison between our internal departments and external partners, you’ll be the superhero who keeps everything running smoothly. Join us and let’s make customer service an unforgettable experience.

Responsibilities include, but are not limited to:

  • Ensures that customers receive exceptional service regarding:
    • General Lease Questions.
    • Completing Buyout Quotes.
    • Invoicing questions.
    • Insurance questions.
    • Pro Rata Rental questions.
    • Personal Property Tax questions.
    • Sales Tax questions.
    • Address Changes.
    • Contract Change questions.
    • Producing Payment Histories.
    • Creating Satisfaction Letters.
    • Explaining Assignment of Lease Process.
    • Explaining Name Change process.
    • Requesting UCC cancellations and or explaining.
    • Setting up and turning off Automatic Payments.
    • Document copies and explanations.
  • Notates databases clearly and consistently.
  • Calculates and communicates buyouts (early term, ending and vendor) to customer, broker or vendor.
  • Processes automatic payment deduction requests.
  • Assists in release and changes on vehicle titles.
  • Provides highest level of Customer Service to all lessees, vendors, brokers, and staff.
  • Maintains confidentiality of all company information.
  • Assists and supports other staff as needed.
  • Regular and predictable attendance and punctuality.
  • Performs all other duties as assigned by management.


  • High school graduate or equivalent.
  • Strong work ethic.
  • Effective interpersonal skills including: excellent verbal and written communication, effective time management, team, and goal oriented, professional attitude, work well under pressure, attention to detail, organized, flexible, and honest.

The Location: No need to pack a lunch or brave the morning traffic with this remote role! Join our team!

Why FP?

  • Paid Time Off (PTO)
  • Flexible Spending Account (FSA)
  • Group life and AD&D insurance
  • Recognition program
  • Monthly incentive perks
  • Thriving company culture
  • Up to 40 hours of volunteer time allotted each year.

Compensation & Benefits:
We offer a competitive total rewards package including base salary and comprehensive benefits. The annualized range for this role is $38,792.00 – $42,640.00 and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. 

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