Customer Support Specialist at DailyKarma

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Who We Need
This is a full time, remote position. We’re in need of a customer support specialist who can help troubleshoot and debug issues within the customer-facing aspect of our app on Shopify stores (on plans ranging from basic to Plus) and resolve tickets representing user-generated technical requests. You should have a solid understanding of how the Shopify back-end works.

Skills required

  • Self-starter with strong analytical, problem-solving and troubleshooting skills
  • The ability to communicate technical information in an accessible manner to non-technical customers
  • Excellent interpersonal skills with the ability to work in a team environment, be flexible, multitask, operate with little direct supervision, and meet deadlines
  • A solid understanding of how Shopify templates and the Shopify ecosystem work
  • Experience with tech support
  • Strong written and oral communication skills in English
  • A process improvement mindset
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Customer-service focus


  • Experience with Asana and Hubspot
  • Some Social Impact work or passion to work on world-changing ideas
  • Proficiency in JavaScript
  • A general understanding of REST API principles

We’re ideally looking for an L.A.-based candidate to come in once a week to our Santa Monica office, although we’re open to a remote candidate depending on your experience. Looking for the right person to join our team ASAP. We are a growing team and this position has the opportunity to grow and transition to a customer success management role. 

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