POSTED Sep 21
Customer Support Specialist at DailyKarma
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Who We Need
This is a full time, remote position. We’re in need of a customer support specialist who can help troubleshoot and debug issues within the customer-facing aspect of our app on Shopify stores (on plans ranging from basic to Plus) and resolve tickets representing user-generated technical requests. You should have a solid understanding of how the Shopify back-end works.
Skills required
- Self-starter with strong analytical, problem-solving and troubleshooting skills
- The ability to communicate technical information in an accessible manner to non-technical customers
- Excellent interpersonal skills with the ability to work in a team environment, be flexible, multitask, operate with little direct supervision, and meet deadlines
- A solid understanding of how Shopify templates and the Shopify ecosystem work
- Experience with tech support
- Strong written and oral communication skills in English
- A process improvement mindset
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Customer-service focus
Nice-to-Haves
- Experience with Asana and Hubspot
- Some Social Impact work or passion to work on world-changing ideas
- Proficiency in JavaScript
- A general understanding of REST API principles
We’re ideally looking for an L.A.-based candidate to come in once a week to our Santa Monica office, although we’re open to a remote candidate depending on your experience. Looking for the right person to join our team ASAP. We are a growing team and this position has the opportunity to grow and transition to a customer success management role.
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Related Jobs
- Xverse
- Customer Support Specialist
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
11d
POSTED March 8
Customer Support Specialist at Xverse
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Xverse is the most advanced and user-friendly Bitcoin wallet, supporting Ordinals, BRC20, Stacks and Rare Sats. Our team is globally distributed, agile and fast moving. Ultimately we are focused on onboarding the next 100 million users to web3. And we are positioning ourselves to be the go to wallet and gateway.
We're looking for an empathetic Customer Support Specialist with a strong sense of responsibility and ownership to join us on this journey, providing exceptional support to our users.
As our Customer Support Specialist, you'll be at the forefront of our interaction with customers, playing a crucial role in their satisfaction, loyalty and trust in Xverse wallet. This role is perfect for someone who is intrinsically motivated, naturally caring and ready to take initiative to elevate the customer experience.
Responsibilities:
- Deliver exceptional support to users via all communication methods (X, Email…etc..), ensuring users' issues are resolved promptly and effectively.
- Take ownership of customer issues, from start to finish, including troubleshooting problems and coordinating with the technical team when necessary.
- Proactively improve our FAQ section by enriching answers with helpful screenshots and guides, making information accessible and easy to understand.
- Take pride in resolving tickets and strive to exceed customer expectations with every interaction.
- Collaborate closely with our technical team, providing them with valuable customer feedback and insights that can help enhance our product.
- Be willing to work flexible hours to support our users when they need it most, understanding that exceptional service sometimes extends beyond traditional office hours.
- Stay intune with current crypto and web3 trends and technologies to effectively address user inquiries.
- Consistently achieve or surpass set metrics of success such as promoter score (80%), number of tickets answered (30+)...etc..
- Review support interactions w/ our Support Lead to identify areas for improvement.
- Act as the voice of the customer within the organization, providing feedback to product and development teams.
Qualifications:
- Experience providing exceptional customer service in technical companies or products, preferably Web3/Crypto.
- Possesses a high degree of empathy and patience, with a customer-first mindset.
- Has a background in tech or a strong understanding of web3 and cryptocurrency concepts, especially crypto wallets.
- Is an excellent communicator with a knack for making complex information easy to understand.
- Is self-motivated and eager to take on new challenges, always looking for ways to improve the customer experience.
- Understands the importance of balance, both in providing timely support to our users and in maintaining a healthy work-life balance.
- Thrives in a fast-paced, startup environment and is comfortable with the fluid nature of our industry.
- Passionate about delivering exceptional customer experiences.
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- Aucto
- Customer Success Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
11d
POSTED March 8
Customer Success Representative at Aucto
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
About the Role:
We're seeking a detail-oriented, highly organized, and energetic individual to join our growing Customer Success team! This team works remotely & ensures our customers have a world-class experience when using our products and transacting on the Aucto Marketplace. Some key ways you will accomplish this are by responding to support requests via phone and email, collecting payments, coordinating shipping and pickup appointments, and providing product training to customers. We take great pride in offering outstanding customer service and always go the extra mile to make every interaction count. If this sounds like you, we would love to chat!
What you'll do:
- Deliver consistent, high-quality customer service when assisting customers & resolving issues across all support channels. Showcase empathy, leverage your rapport-building skills and embrace urgency
- Own the solution! Drive Aucto’s customers toward satisfactory resolutions by utilizing your outstanding critical thinking and problem-solving skills.
- Champion Aucto’s products! Become an Aucto product expert and use that knowledge to assist customers with account setup, onboarding, and troubleshooting
- Provide transactional support for all purchases on the Aucto Marketplace
- Work with Aucto’s Sales and Marketing teams to brainstorm new ideas, develop customer case studies, and ultimately grow our business
- Meaningfully influence our products. Leverage your customer interactions to generate and share insights with our Product and Engineering teams to help refine our product and build an even better customer experience
What we're looking for:
- Bachelor's or Associate's degree
- 2+ years of experience in a customer-facing role. Ideal candidates have experience with a SaaS, Marketplace, or a similar tech product
- High-energy demeanor with an outgoing, social personality—you love interacting with people and have impeccable written & verbal customer service skills
- Strong time management skills and attention to detail combined with the ability to multi-task and balance competing priorities
- Experience or strong interest in working cross-functionally with Product, Engineering, Operations, Marketing, and our Leadership teams to influence company-wide initiatives
- Self-starter attitude and the willingness to "roll up your sleeves"
- Passion for environmental causes and for building a business from the ground up!
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- SureSwift Capital
- Customer Happiness Specialist
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
11d
POSTED March 8
Customer Happiness Specialist at SureSwift Capital
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Happiness Specialist
Remote
Full Time
Mailparser & Docparser
Mid Level
About SureSwift Capital
At SureSwift, were building the company we want to work for, and wed like to give you the opportunity to join our fully remote team of 90+ people around the world.
SureSwift places a high emphasis on a positive work-life balance. We all work remote and focus on building a culture of being known as exceptional operators of excellent SaaS business where everyone thrives!
SureSwift Capital is proud to be an Equal Opportunity Employer. We are looking to fill this role in our Canadian or US market.
About Mailparser & Docparser
Mailparserhttps://mailparser.io/is a B2B SaaS solution that automatically pulls data from emails to gain workplace efficiencies. Mailparser enables its users to extract all relevant data fields from incoming emails that contain important data in the email body or in the form of attachments using parsing rules they define. Extracted data can be sent back to our customers via various integration options in real-time.
Docparserhttps://docparser.com/is a SaaS data capture solution that extracts data from documents (PDFs, MS Word, Image files) and can then send that data automatically to a customers system, a spreadsheet, or any number of places via various integration options. Data is extracted quickly and can be sent back to the customer in real-time.
Your Daily Challenges
When we welcome you aboard as a full-time Customer Happiness Specialist, well introduce you to your team, which consists of the Product Manager, fellow Customer Happiness Specialists, and software engineers. These are the people youll work closely with day-to-day.
Once you get settled in and learn more about the team, your day to day activities will look something like this:
- Answering help desk tickets and live chat in an accurate, effective, and timely manner
- Meeting with customers via webcam to help navigate and resolve challenges
- Lead weekly webinars for current customers and weekly demos for potential users
- Onboarding new customers and leading onboarding sessions
- Field inbound calls from potential customers and leverage scheduled calls to convert trial users to paid users
- Collaborate with your development team on any tickets that require their input
- Work with your Product Manager and fellow Customer Happiness Specialists to improve the customer experience
- Track and report your success
- Attend weekly team meetings
- Other duties as assigned
Your Experience and Qualifications
- 3+ years experience in online customer service
- Ownership of Customer Success and Happiness
- Experience using a Help Desk Ticketing System (e.g. Help Scout, Zendesk etc) and Jira
- Previous experience in converting inquiries to paid users is a plus!
- Self-starter, capable of working independently
- Strong organization, multi-tasking, and time management skills
- Strong analytical and critical thinking skills
- Excellent and clear English communication skills, both written and verbal
- Previous SaaS experience is a plus!
- Ability to learn and then educate around new software applications quickly
- Experience working in an entrepreneurial / startup environment
- Experience working with remote teams
Your Compensation
The annual pay range for this role is expected to be between $35K – $45K USD or $47,566 – $61,157 CAD. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed and the applicants skill set.
Background checks will be conducted on final candidates.
Thanks for the time you took to read about this opportunity.
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- Resident Home
- Customer Support Operations Lead
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
11d
POSTED March 8
Customer Support Operations Lead at Resident Home
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Customer Support Operations Lead
Location: United States
To be considered for this remote opportunity, you must reside and be authorized to work within the United States. You must be able to work a flexible schedule, which includes industry standard retail holidays.
Reports To: Customer Support Supervisor
Employment Status: Exempt
Who we are:
Resident is an industry leader in the Direct-to-Consumer mattress and home furnishings category. Since our founding of the award-winning Nectar Sleep in 2016 (over 1 million happy sleepers and counting!), we have also launched the Dreamcloud, Awara, Level Sleep, and Sienna brands to cater to a variety of sleep preferences. Our mission is simple, we strive to make inspiring products people love coming home to (and to help everyone afford a great night’s sleep)!
Our company is built around continuously improving our ability to introduce new customers to our products, and wow them with exceptional experiences through the shopping and post-purchase journey. We love to use data and metrics to drive our decisions while keeping in mind that customers don’t speak in numbers and that each one should be treated as a member of our family.
Oh, and by the way – we’ve been doing the “remote work thing” since the day we started. So you can expect a hard-working team of people that understands how to create meaningful connections and get great work done virtually – it’s in our nature!
About the Role: This crucial position merges analytical skills with performance oversight to manage and improve the efficiency and effectiveness of our internal and BPO customer support functions. The ideal candidate will be responsible for data analysis and reporting, analyzing customer support and performance metrics, identifying trends, areas for improvement, auditing processes, and reporting to help optimize our customer support operations.
- Monitor and analyze key performance metrics, contact center metrics as well as team KPIs.
- Collaborate closely with the customer support supervisor and BPO senior lead to ensure alignment on customer support metrics, key performance indicators(KPIs), and quality standards.
- Perform daily audits of customer support interactions and processes via reports.
- Analyze data to identify trends, inefficiencies, and areas for improvement.
- Collaborate with BPO channel leads to ensure desired outcomes are being achieved.
- Ensure that support channel management is adhered to and coach to any areas of improvement with our BPO team.
- Present reports on findings and recommendations to the customer support supervisor.
- Execute the rollout of initiatives and projects cascaded from the support supervisor
- Responding to and resolving emails, and customer & agent escalations, as needed based on volume.
- Create and maintain documentation of customer support processes and procedures
- Exhibit agility by switching between data management tasks and support calls and live chats, based on operational needs.
Additional Responsibilities:
- Collaborate with cross-functional teams, developing and executing strategies for real-time issue resolution.
- Assist with training and special assignments delegated by the Supervisor/Manager.
- Discuss and implement action plans to improve the overall performance of the entire team.
Qualifications/Skills:
- High school diploma, preferred Associate’s Degree
- 2-3 years of proven experience in a customer support or call center environment
- Experience working with BPO partners
- Experience in data analysis, preferably in a customer support or call center setting.
- Strong analytical skills and experience with performance metrics.
- Experience working with Slack, Gsuite, reporting systems such as Looker, and call center software such as Five9
- Demonstrated experience in effectively managing and resolving escalated situations, ensuring customer satisfaction
- Proven ability to make sound decisions in high-pressure scenarios, addressing customer concerns promptly and finding resolutions that align with company policies
- Ability to present complex data in a clear and actionable manner.
- Must be able to lift up to 15 pounds to handle computer equipment
Preferred Qualifications:
- Knowledge of the mattress and or retail industry.
- Familiarity with the Looker reporting system
- Familiarity with Five9 Contact Center software
What We Offer:(subject to eligibility requirements)
- Remote-first workplace (since 2016!)
- Competitive pay.
- Health, Vision & Dental Insurance.
- HSA company contributions.
- 401K with a company match component.
- Generous Paid Time Off.
- Wellness benefits.
- WFH office and cell phone/internet stipend.
- A FREE MATTRESS plus an awesome Friends and Family discount!
Work Environment:
This role involves working closely with a dynamic virtual customer support team in a fast-paced environment.
If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $52,000 – $65,000. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics.
Resident Home participates in E-Verify.
Resident is proud to be a remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.
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- Leidos
- Customer Service Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
13d
POSTED March 6
Customer Service Representative at Leidos
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Service Representative
Remote, US
Full time
job requisition id
R-00129214
Leidos is a Fortune 500 company aimed at embracing and solving some of the worlds most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.
POSITION SUMMARY (program supporting/general position overview):
Leidos is seeking an Entry Level Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A+ customer service.
The expected shift is 9:00 am to 5:00 pm (EST) / 6:00 am – 2:00PM (PST)Monday through Friday.
PRIMARY RESPONSIBILITIES:
Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.
MINIMUM REQUIRED QUALIFICATIONS:
- HS Diploma or GED Equivalent.
- Excellent computer/typing skills.
- Excellent communication skills.
- Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.
DESIRED QUALIFICATIONS:
- Bilingual (Fluent in Spanish and English, both written and speech).
- Prior call center experience.
- Customer service experience.
- General knowledge of federal law.
- Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.
This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $15 an hour.
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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- vidIQ
- Creator/Customer Support Specialist
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
13d
POSTED March 6
Creator/Customer Support Specialist at vidIQ
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Creator/Customer Support Specialist (100% Remote Worldwide)
Remote
Prague, Praha, Hlavn msto, Czechia
$34,000 – $38,000 per year
Customer Support
Job description
vidIQ is seeking a dedicated and enthusiastic team member to join our Creator Support Department as a Creator/Customer Support Specialist.You will play a crucial role in providing support to our valued users.
In this role, you will be responsible for:
- Assisting users with their inquiries and providing timely and accurate solutions
- Offering guidance and support to users on how to effectively utilize vidIQ’s features and tools
- Identifying and troubleshooting technical issues and escalating them to the appropriate teams if needed
- Building strong relationships with users and ensuring their satisfaction with our services
- Collecting feedback from users and sharing it with the product development team to help improve our platform
Job requirements
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- 2+ years experience in providing customer support
- Knowledge of YouTube and other social media platforms
- Understanding of video content creation and optimization
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Flexibility to work in shifts, including weekends and holidays
- Proficiency in using customer support tools and software (Intercom, Asana, Stripe)
- Ability to work from 6 am to 2 pm PST, including both weekends
Nice to have:
- You haveyour own small YouTube channel
- Proficiency in different languages
At vidIQ, we value teamwork, innovation, and a positive work environment. We believe in empowering our team members to grow personally and professionally and providing ample opportunities for career development.
If you are looking for a challenging and rewarding role where you can make a difference in the lives of content creators, vidIQ is the place for you. Join our team and be part of our mission to help creators level up on YouTube.
We look forward to reviewing your application & your interest in vidIQ.
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- komoot
- Customer Support Specialist
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
13d
POSTED March 6
Customer Support Specialist at komoot
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Freelance Customer Support Specialist – Italian + English
Location: Remote Remote IT
JobDescription:
About komoot
Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we’re good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 35 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide.
Join our fully-remote team of freelance editors and start your adventure with komoot.
We have an ongoing recruitment process (no deadlines) meaning if this role is online it is still open. In case of a large volume of applications we might take the role down to allow our team sufficient time to review them thoroughly. In case we do not find a right match, we will repost the role again.
About the role
Do you enjoy interacting with people and helping them find solutions? Can you easily pick up new information and apply it quickly? Does an independent and flexible working environment help you thrive? If your answers are ‘yes,’ we’d love to hear from you!
We’re looking for a friendly, tech-savvy Customer Support Specialist to join our team. This is a part-time, freelance, and fully-remote position. The time commitment varies, ranging from 10-30 hours a week, depending on the time of year.
This role is perfect for you if you want to work independently and fully remotely – whether you’re a student, a stay-at-home parent, or a digital nomad. We’re looking to build long-term relationships with people who would thrive in this role, based on their circumstances.
Ready for your next adventure?
What you will do
- Your primary responsibility will be to answer our customers’ requests (email only) and help them get the most out of our product. You’ll be the first point of contact for our customers and, together with our Customer Support team, will play a crucial role in how our users perceive us.
- Suppose you’ve been using komoot for a while (or can pick it up quickly) — if you’re great at written communication and looking for a position that offers the right mixture of flexibility and reliability, this is an excellent option for you.
Peak season
- Our peak season at komoot starts in April and ends in September. We expect to receive more support tickets during this time and will have significantly more work available, which is why we would need you to work 20 hours per week minimum between those months.
- The rest of the year is much quieter. However, there will be some weeks when we might need extra help. Being able to upscale/downscale your hours based on the circumstances at the time would be very helpful.
What will your daily work look like?
You will:
- Support our users via email and answer their questions
- Handle mainly product questions and tailor responses from a bank of prepared answers to suit each case
- Work on first-level bug reporting: Identify where there might be errors and then forward the cases to our second-level team
- Regularly ask for help and escalate anything that will require deeper investigation
Why you will love it
- You’ll work with outdoor fans and help them to have beautiful experiences and discover more of the great outdoors.
- You can set your schedule and decide when and where you work daily. The beach? The mountains? No timezone or country restrictions – Onboarding and occasional meetings will be scheduled according to European timezone.
- You’ll have a lot of flexibility and freedom throughout the year to work more during some months and less during others.
- The salary for this position will be 20€ per hour, regardless of where you live. You’ll need to be set up as a freelancer in the country/area where you’re a tax resident and be able to invoice us.
Requirements
You’ll be successful in this position if you
- Can answer around 12 emails per hour.
- Speak Italian on a native level and have at least business fluent English (C1-2). You’ll be working with Italian-speaking customers, and our internal company language is English.
- Are highly self-driven, responsible, well-organized, and independent. This is a position with a high degree of flexibility and no micro-management. You’ll need to be proactive and reliable in your communication.
- Are happy to also work during the weekend. The specific hours will be up to you.
- Are happy to become a komoot expert as quickly as possible (or you already are one).
- Are an excellent written communicator and know precisely how to create high-quality, personalized responses.
- Learn quickly and enjoy deep diving into technical issues and solving them.
- Ideally, you’re a regular komoot user.
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- VIPdesk Connect
- Technical Customer Service Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
13d
POSTED March 6
Technical Customer Service Representative at VIPdesk Connect
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Location: US Select Locations; 100% Remote
VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience.
The Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients’ customers via phone, email, and chat with the phone as the primary focus and channel. The Technical Customer Service Representative is dedicated to providing customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms, providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution. They utilize a variety of resources, tools, and information to navigate customer accounts, research, and review policies courteously and professionally.
This position requires an empathetic, action-oriented, and flexible problem-solver to provide an elevated and personalized customer service experience that supports and reinforces brand standards—always with a focus on providing best-in-class customer service.
This is a remote, work-at-home position.
What You’ll Do
- Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, and email with phone as the primary focus and channel
- With a high level of expertise, positive energy, and a can-do spirit, represent a diverse lineup of products and brands committed to customer service excellence
- Create positive customer touchpoints via phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine empathy
- Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices and guidelines
- Assist with device installation, app setup, and configuration
- Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues, including network connectivity and device configuration and escalating complex problems to higher support levels when necessary
- Attend training and meetings as required to stay up to date with new information about the brand, products, services, processes, and policies
- Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, productivity, etc.
- Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.
What You’ll Need
- 1+ years of demonstrated experience and success in customer service
- High School diploma or equivalent
- Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and has the with the ability to learn new technology quickly
- Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics
- Polite, friendly, and courteous demeanor when engaged with customers via phone, email, SMS or chat.
- Responds positively to change, accepting of coaching and feedback, embracing and using new learning to accomplish complex or difficult challenges
- Detail-oriented with a focus on quality and accuracy, and has a strong sense of urgency to meet goals
- Able to accurately document customer interaction details with limited errors
- Can type at least 35 WPM with proper spelling and grammar
- A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
- Currently reside in AR, AZ, FL, GA, IL, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI
Preferred Qualifications
- Experience in a virtual contact center environment
- Experience with troubleshooting apps on both iOS and Android platforms preferred
Training Requirements
Virtual training starts March 22, 2024, from 12pm–7pm ET, Monday–Friday. Training is paid.
Compensation & Benefits
$16.00 per hour for a Technical Customer Service Representative, Level 1.
Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts and life insurance.
Who We Are
At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.
VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V
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- Xceed
- Customer Support Specialist
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
21d
POSTED Feb 28
Customer Support Specialist at Xceed
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Who we are
At Xceed we are all about unlocking the extraordinary. Our mission is to connect music lovers with authentic events and inspiring individuals, fostering unforgettable experiences that last well beyond the night’s end.
Xceed is a venture-backed startup headquartered in Barcelona on a mission to create a world where everyone can live extraordinary experiences by joining authentic music events and connecting with inspiring people. We currently operate in over 20 markets globally and take 10 million unique event-goers out for a dance each month.
Recognized as the Apple Top 100 Apps in the world and fastest-growing start-up in Spain in 2018, our team is currently looking for a Customer Support Specialist to assist our global customers with their needs and doubts when using our platform.
We’re here to have a good time and make epic things happen and won’t settle for anything less.
Who you are
We are looking for a dynamic profile to become part of our customer experience team and assist our customers with their doubts and ideas when using our products and services, making them feel part of a community and ensuring a successful and smooth experience when going out!
This position must have availability to work during weekend evenings (European Time), which will be balanced out during the week.
Your responsibilities will include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn people's trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support at all points and times of contact with our global community of users.
What will you do
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer feedback on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
Relevant information about the position: Part of your schedule will have to match peak time on weekends: *Friday and Saturday evenings from 8 pm to 1 am on Central European Time!***
Your skills and experience
- Multi-tasking abilities Experience as a Customer Support Specialist or similar CS role
- Experience using Intercom software is a plus
- Understanding of how CRM systems work
- Fluency in English is a must. Other European languages are a plus (Ideally, Spanish, Italian, French and or German)
- Excellent communication and problem-solving skills
- Attention to detail and analytical mind
- You are a problem solver, and you always strive for excellence and quality of your work
- Real team player able to proactively take part in a multicultural & cross-functional team
- Familiarity with the live events/music/going out industry
Our perks
- Competitive base salary
- Unlimited remote working and absolute flexibility. We do not believe in the 9 to 5 model.
- Unlimited holidays and workation - work from wherever you want!
- Unlimited access to our learning platforms (Codely, Coursera, MasterClass…) - you have a vast opportunity to learn and grow.
- Join team-building activities and meet-and-greet events.
- Fixed weekly hours allocated to studying & learning
Why Xceed will be your favorite team?
- You will become part of a successful and growing start-up that has been quadrupling revenues year after year.
- You will form part of a passionate, hardworking, and ambitious team
- You will enjoy a casual, young, and multicultural mindset
- You will have full autonomy and vast opportunities to learn & grow
- You will thrive in an environment built to experiment with new ideas
- & you will absolutely, always, 100%, have lotssss of fun!
Our principles
Moderation is fatal
Taste everything
Have no plan B
Inspire
Don’t ask if the party is going to be fun
At Xceed we offer equal opportunities - all qualifying applications will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, your favorite football team or music taste - except reggaeton, we probably cannot accept that, sorry ;).
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- Dreami
- Customer and Business Development Representative
- Anywhere (100% Remote) OnlyContract
- Customer Support
21d
POSTED Feb 28
Customer and Business Development Representative at Dreami
- Customer Support
- Contract
- Anywhere (100% Remote) Only
Job Description
About Dreami:
Dreami powers data-driven career development programs for the 36 million people in the US who face barriers to employment. Dreami is a powerful and scalable B2B platform that streamlines training, matching, scheduling and tracking to create tailored and high impact mentorship and sponsorship programs. Dreami has reached over 10,000 users, achieved 95% program satisfaction ratings, and has been funded and supported by Techstars, The National Science Foundation, Google for Startups, Pivotal Ventures, Amazon, DivInc, among many others. Dreami is proudly female-founded and led.
About the role:
As a Customer Support & Business Development Contractor at Dreami, this individual will play a pivotal role in both customer support (40%) and business development (60%).
Responsibilities include:
Customer Support (40% of role):
- Responding to customer inquiries via email, chat, and videoconferencing, providing excellent service and support with rapid resolution time
- Troubleshooting technical issues and guiding users through platform features
- Handling customer feedback and ensuring timely resolution of issues
- Conducting customer satisfaction surveys and analyzing feedback to improve user experience
Business Development (60% of role):
- Conducting lead outreach and lead generation activities to identify potential clients
- Building out sales automations to research, email and qualify prospects to hit sales targets
- Hosting demos for prospects and guiding them through the benefits of Dreami's platform
- Updating sales materials and collateral for presentations to prospects
Who this opportunity will be great for:
- A highly organized, motivated, empathetic and energetic self-starter
- Someone who enjoys interacting with existing and potential customers daily
- A great problem-solver: you take a methodical approach to new or tricky problems that come your way
- Excellent verbal and written communication skills is a must
- Someone looking to make major social impact at a high-growth startup
- A plus: past experience in B2B SaaS, Ed-tech and Sales
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- Grow Therapy
- Customer Support Specialist
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
28d
POSTED Feb 21
Customer Support Specialist at Grow Therapy
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
What You’ll Be Doing:
As a Customer Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.
In this role, you’ll…
- Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
- Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
- Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
- Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
Salary range: $46,749 - $57,715
You’ll Be a Good Fit If:
- You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
- You love problem solving; you’re naturally curious, especially about health tech
- Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
- You are successful working independently and remotely, and adapt well to changing priorities and customer needs
- You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
- You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
- Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry
- Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required
*If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. *
Note: Please upload your resume in PDF format
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- Labra
- Customer Care Specialist (US timezone - Fluent english - Technology savvy - Remote)
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
28d
POSTED Feb 21
Customer Care Specialist (US timezone - Fluent english - Technology savvy - Remote) at Labra
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
We are looking for motivated and customer-obsessed Customer Care Specialists to join our dynamic team. This role is essential in helping our U.S.-based customers onboard and navigate our platform effectively. As the first point of contact, you will play a pivotal role in ensuring a smooth, positive customer experience, ultimately contributing to our customers' success and satisfaction.
Important
- This role requires working in US PST timezone, from 7AM till 4PM - (Mon-Fri)
- This role requires exceptional English speaking and writing skill.
- You must have good knowledge and expereince of web based softwares.
- You would be required to meet customers over Zoom video call and onboard them on our SaaS platform.
Objectives of this role
- Drive a seamless customer experience that creates positive sentiment for our SaaS product and brand
- Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers
- Collaborate with our customer-success and product teams to drive constant improvement
- Maintain accurate records of customer interactions and steps taken to resolve issues
Key Responsibilities:
- Deliver exceptional customer service support via Intercom, email, Slack, and live Zoom video calls to assist customers with onboarding, navigating, and maximizing the use of the Labra.io platform.
- Provide detailed explanations of features and functionalities, tailoring guidance to meet the specific needs and questions of each customer.
- Troubleshoot and resolve customer issues and inquiries in a timely, empathetic, and efficient manner.
- Conduct welcome calls and follow-up communications to ensure successful onboarding and to gather feedback for continuous improvement.
- Maintain up-to-date knowledge of Labra.io's platform updates, new features, and best practices to provide accurate and helpful information.
- Collaborate with the technical support team to escalate complex issues as needed while ensuring a seamless resolution process for customers.
- Collect and report customer feedback to relevant departments to aid in product development and service enhancement.
- Develop and maintain positive relationships with customers, promoting customer retention and loyalty.
Qualifications:
- Proven experience in customer service or support roles, preferably in the SaaS or tech industry.
- Exceptional communication skills, both written and verbal in US English, with the ability to convey complex information clearly and empathetically.
- Strong problem-solving skills and the ability to think critically to address customer concerns.
- Familiarity with customer service software, ticketing systems, and tools (e.g., Zendesk, Salesforce, Intercom).
- Ability to work independently in a remote setting while maintaining high levels of productivity and professionalism.
- Highly organized with excellent time management skills and the ability to prioritize tasks effectively.
- A customer-centric mindset with a passion for delivering outstanding customer experiences.
- Availability to work during U.S. business hours to support our U.S.-based customers.
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- Voya Financial
- Customer Contact Center Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
28d
POSTED Feb 21
Customer Contact Center Representative at Voya Financial
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Contact Center Representative Remote
locations
United States-Remote
time type
Full time
job requisition id
JR0028643
Together we fight for everyones opportunity for a better financial future.
We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyones access to opportunities. The status quo is not good enough we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage Apply Now
Please Note:This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. The individual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires.
Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace Certified as a Great Place to Work by Great Place to Work Institute, named Worlds Most Ethical Companies by Ethisphere Institute, Worlds Most Admired Companies by Fortune magazine, Worlds Best Employer by Forbes, Best Place to Work for Disability Inclusion DEI assessment just to name a few of the reasons why We Are A Different Kind of Company. Come check us out! Take a look at this video to see our environment and meet some of our associates. https://youtu.be/li7VGsLr17E
We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission. Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voyas customers in achieving their retirement goals.
What will you do:
Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Dont know anything about retirement? Well teach you everything you’ll need to know.
How we help you achieve this:
Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) a foundation for career growth.
Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day
Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program
What will your day look like:
Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
You will bring your authentic self to work.
Strive for first call resolution, and take true ownership of customer needs and issues.
Asking as many questions as you need to understanding the customers needs and priorities, and problem-solving in a metric driven environment
Perform multiple tasks/navigate multiple systems simultaneously to service the customers account or troubleshoot their questions and issues
See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there
Knowledge and Experience:
College Degree and 1+ year of customer service experience
Or, in lieu of degree, 3+ years customer service experience
Experience in the Financial Service industry is a bonus but not required
Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up
Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred
Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
Availability to work any shift within the Monday through Friday operating hours of 7:30 am 10pm EST
Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual
What we offer you:
At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program
Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of assessment
Generous paid time off upon hire. 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off
Health, dental, vision and life insurance
Retirement savings- 401(k) Matching and Pension Plan
Paid Training, and Full Benefits with no waiting period; Monday Friday Only, Referral bonuses, Performance Incentives
Employee-Led Councils (ELCs). We have eight ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor diversity-related educational events across our system in conjunction with the Office of Diversity and Inclusion.
Our interview process is hosted virtually and our training programs are currently delivered online. This role is currently remote/home-based. To ensure you are set up for success during this work from home time, a reliable high-speed internet with a wired connection as well as a quiet place to work in your home free of disruption is required. You may be required to work in the office if you do not have an adequate home/work environment and the required internet connection.
Compensation Pay Disclosure:
Voya is committed to pay thats fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidates geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$41,600/year = $20/hour
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. Thats why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan with generous company matching contributions (up to 6%)
- Voya Retirement Plan employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Misuse of Voya’s name in fraud schemes
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- Squarespace
- Customer Support Advisor
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
28d
POSTED Feb 21
Customer Support Advisor at Squarespace
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Support Advisor (Remote PST)
Acuity Scheduling allows businesses to offer online booking and effortlessly manage their appointments. We are a market leader, serving more than 167,000 businesses of all sizes and handling tens of millions of appointments each year. Our mission is to make scheduling easy, so our customers have more time to focus on what they enjoy most in life.
We are looking for an empathetic human in search of a customer-centric career working remotely to support our customer’s needs. We are a connected, collaborative, unique remote team where you can show up as your authentic self while helping entrepreneurs and small business owners succeed. Our Squarespace Customer Operations guiding philosophy is to be thoughtful, caring and efficient in supporting customers.
This remote role reports to a Customer Support Team Lead. You will begin on Monday April 15, 2024. All shifts are based on how and when our customers contact us for assistance.
Youll Get To
- Engage our customers through live chat and email in a thoughtful, caring and efficient manner
- Troubleshoot straightforward and complex customer issues
- Keep up-to-date on new product features and improvements
- Collaborate with teammates to learn and improve ways of working together and helping each other and our customers
- Achieve set targets for pace and quality in live chat and email
- Identify system issues and communicate with our Product Operations team
- Identify non-standard customer experiences and escalate issues
Who Were Looking For
- Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
- To be eligible for this role you will need to live in one of the following states: Colorado, Oregon, or Washington
- Experience with dynamic writing skills with strengths in grammar and spelling
- Strong reading comprehension to help identify the cause of a problem
- Comfortable working in a independently and collaboratively in a remote role
- Capable managing ambiguity and adapting to change
- Previous customer support experience a bonus
- A quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair and a desk
- Uninterrupted, reliable network connection
Benefits & Perks
- Health insurance with 100% premium covered for you and your dependent children
- Fertility and adoption benefits
- Retirement benefits with employer match
- Flexible vacation & paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote stipend
- Education reimbursement
- Employee donation match to community organizations
- 7 Employee Resource Groups across locations
Cash Compensation Range: $48,000 – $56,000 USD
Thehourly ratefor this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.
Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.
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- Smith.ai
- Customer Engagement Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
28d
POSTED Feb 21
Customer Engagement Representative at Smith.ai
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Engagement Representative
Remote
Part Time to Full Time
Experienced
Smith.ai is actively hiring remote Customer Engagement Representatives
Are you highly motivated to develop a career and love building relationships? Are you a relentless problem solver and goal-oriented? If so, we are looking for you! Smith.ai is rapidly growing our Customer Engagement team with the potential for fast promotional opportunities for driven applicants.
At Smith.ai, we are constantly expanding our services for small businesses, and one of our newest offerings is Outreach Campaigns. Our Customer Engagement Representatives are specialty trained to handle various types of scripted outbound calls on behalf of our clients. The work often entails appointment setting, customer follow-ups, pre-sales engagement, and more. To learn more about this position, read below.
You should apply if you…
- Have 1+ years of Outbound Calling Experience or an equivalent skill set
- Are a strong communicator- both verbally and written
- Are motivated and can work independently
- Have strong interpersonal skills
Successful Customer Engagement Representatives have
- Confident Call Handling skills
- Familiarity with CRM practices
- Relationship management skills and openness to feedback
- Change management skills and flexibility
- Inherent persuasive ability and a goal-orientated drive (business development skills)
What you will do
- Work 100% remotely in the convenience of your home
- Maintain and build relationships with new/existing customer prospects, including engaging in product education, generating qualified appointments, and similar customer fulfillment needs
- Place scripted outbound calls on behalf of a variety of different businesses and professionals
- Relay messages, screen new clients, book appointments, collect payments, and transfer calls
- Screen potential business opportunities
- Be part of a team and contribute to continued excellence
Before you apply, you must have…
- Authorization to work in the United States (if you are US-based) and the ability to pass a background check
- Desktop or laptop computer with Google Chrome browser installed
- Reliable, strong high-speed broadband internet connection
- A quiet environment for answering calls
- A headset with a microphone arm attached
- Strong typing skills: at minimum 40 wpm with 100% accuracy
Don’t meet every single requirement?
Don’t worry, this is an entry-level role, and the ideal candidate is early in their career and excited to learn and grow in the sales space. If this role caught your eye – we encourage you to apply! If your previous experience doesn’t match perfectly, you may still have the skills needed to succeed in this role. If you are passionate about building relationships and goal-achievement, we’d love for you to apply!
CHOOSE FULL-TIME OR PART-TIME
We operate 24/7/365. We hire for both full-time (40 hours/week) and part-time positions. We require 25 hours a week. Shifts are broken into 2- to 5-hour blocks and are scheduled based on the business needs of Smith.ai and its clients and your availability.
Your Pay & Benefits:
- $15/hr for US Based Agents
- $16/hr for US Based Agents who are fully Bilingual in Spanish
- Paid training
- Healthcare benefits for agents working 30+ hours weekly
For Mexico-based agents:
- Starting rate of $11/hr
- Paid training
Additional potential earnings and benefits:
- Employee referral bonus of $150
- Many more team award-earning opportunities!
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- DataCamp
- Customer Support Specialist
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
33d
POSTED Feb 16
Customer Support Specialist at DataCamp
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Support Specialist
at DataCamp
United States
Who We Are:
At DataCamp, we’re not just a platform; we’re the catalyst for a data-fluent world. We enable individuals and businesses to leap forward in data science, providing them with top-tier education, certification, and collaboration tools.
By the Numbers:
- 400+ dynamic courses
- 270+ renowned instructors from 35 Countries
- 90+ hands-on projects
- 12 million+ global learners
We’re proud to be backed by Spectrum Equity, Accomplice, and Arthur Ventures, aiming to hit $100M ARR in the upcoming years. While our roots are in New York City, our presence spans London to Leuven, with a vibrant team of 200+ members working both on-site and remotely.
About the Role
DataCamp is looking for a motivated, solution driven Customer Support Specialist to help us deliver world-class service to our global customer base across multiple products.
This role involves talking to our customers across a variety of contact channels, providing high quality solutions and delivering exceptional customer satisfaction.
The role also involves identifying opportunities to improve the overall customer experience, championing the Voice of the Customer and working on initiatives to continuously improve our support offering.
Youll need a keen eye for detail, passion for helping customers & the ability to critically analyse processes. A positive attitude & proactive approach go a long way in this role, as does being naturally curious and resourceful.
Responsibilities
- Provide personalised, positive & memorable customer support via email, live chat, social media & phone
- Identify and take ownership of customer issues, acting as the Voice of the Customer
- Escalate product bugs and opportunities in a timely, effective manner
- Develop our internal and customer facing documentation; such as help articles, FAQ pages & contact us forms
- Support, moderate & maintain our community platforms and review sites
- Champion DataCamp by educating customers on how best to use our products and services
- Proactively seek opportunities to improve internal processes & the wider customer experience
- Collaborate cross functionally to maintain high levels of product knowledge and share actionable customer insights
Minimum requirements:
- 1-2 years of experience working in a customer support role
- Excellent written/verbal communication skills
- High energy and positive attitude
- Ability to take initiative and ownership, but also direction
- Comfortable working in a fast-paced and dynamic environment
- Proactive self-starter who is dedicated, eager, and driven to succeed
Our ideal candidate:
- Is a team player
- Is a self-starter/self-learner
- Has experience providing technical support across multiple products (ideally SaaS products)
- Enjoys a fast-paced and fun working environment
- Comfortable working with a globally distributed team
- Has experience working with stakeholders and internal teams to drive product improvements
- Has experience using a ticketing system to provide email and chat support (Zendesk preferred)
Some of your key metrics include:
- Response time SLAs
- Customer satisfaction
- Adherence to support processes
- Productivity & efficiency
- Internal quality assurance
Starting base pay for this role is between $60,000 and $70,000. The base pay range is subject to change and may be modified in the future.
What’s in it for you:
In addition to joining a creative and international start-up, as a permanent employee youll enjoy:
- A very competitive salary
- An exciting job that will offer you technical challenges every day
- Flexible working hours
- International company retreats
- Conference and hardware budget
- Working with a great team (everyone says this, but were serious were pretty great)
DataCamp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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- Defiant Inc
- Customer Support Engineer
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
33d
POSTED Feb 16
Customer Support Engineer at Defiant Inc
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Support Engineer
Remote
United States
Customer Support
Full time
Wordfence is owned and operated by Defiant Inc. We are a small, dynamic, fast-growing, profitable and 100% founder owned company with loyal customers who love our products and services. We are the global leader in WordPress security, protecting over 4 million websites. We regularly release high-quality software, firewall rules, and threat intelligence to millions of customers around the world. We also publish ground-breaking security research weekly that is covered by journalists and information security professionals and publications around the world.
If you are excited about working for a technology company that is securing a huge part of the Web and are looking for a full-time job with flexible hours working remotely, this may be your dream job! Our core hours are Monday – Friday 10 am to 1 pm Pacific time (depending on scheduled shift) and our team has flexibility outside those hours.
Were seeking Customer Support Engineers to work any of these schedules:
- Monday – Friday, beginning the workday anytime between 7am – 10am PT
- Tuesday – Saturday, beginning the workday anytime between 7am – 10am PT
Full time salary of $50,000 to $80,000 USD, depending on experience.
We are currently hiring Customer Support Engineers to:
- Provide hands-on support for Wordfence Care and Wordfence Response customers throughout the pre-service and post-service stages, which includes installing and optimizing the Wordfence plugin on the site.
- Provide Premium and free support to our customers through email and forum posts. We do not offer phone support.
- Patiently work through the resolution of support emails and questions. This involves flexibility in both customer care and incident management.
- Provide timely, accurate, and courteous support to achieve the highest possible customer satisfaction.
- Acquire and maintain an excellent technical understanding of Wordfence and other Defiant products.
- Identify support trends by gathering and sharing information with coworkers.
- Proactively and reactively create and curate support documentation.
- Appropriately escalate complex situations.
- Sympathize with our customers and promote our company value of providing excellent customer support.
As a Customer Support Engineer at Defiant you will be required to be:
- Willing to grab whatever task is required of you and run with it. This may include work outside of your core tasks. We are a small team and everyone needs to pitch in.
- Highly productive and able to function well independently.
- Comfortable working remotely and interfacing with other team members using Slack and other remote tools.
- An excellent communicator in written and verbal English.
- An outstanding teammate: self-directed and able to collaborate easily, knowing when to ask for help and how to give and receive feedback.
- Nimble, able to come up with creative solutions, and mature in your approach to solving challenging problems.
- Enthusiastic and able to see opportunity when problems arise.
- Empathetic and patient: some of our customers have experienced hacked sites. You should be able to comfort customers and de-escalate stressful situations.
Company Culture
You’ll work with a talented and highly-motivated team that is friendly, fast-moving, self-managing, and highly capable with a sense of humor. Our team’s family time is important; we won’t typically require long hours when we can avoid it, which is almost always.
Our entire team works remotely using Slack for casual interaction, so you can live practically anywhere in the world if you have an Internet connection. There’s no micro-management herewe trust that you will see tasks through to completion and communicate with your fellow team members when needed or ask for help when needed.
At Defiant, trust is the attribute we value most highly among our team members. We need to know that you can grab a task, communicate clearly with stakeholders, and see the task to completion with superb attention to detail.
We use apps like Slack, FogBugz, GitHub, and Google Apps for our workflow.
Requirements
The Required Skills for this role are:
- The ability to speak and write fluently in English.
- A good understanding of WordPress as a CMS and PHP application.
- General knowledge of Internet protocols, web tools, programming languages and security infrastructures.
- Excellent analytical ability and problem solving skills.
- Problem solving and critical thinking. Ability to perform advanced troubleshooting and guide customers through the same. Ability to search information and evaluate it independently, or present hypotheses to coworkers for input.
- On screen multitasking. You will be working in several different interfaces at once and must be able to effectively answer customers and communicate with coworkers over the course of the day.
- A fast and reliable internet connection.
Hiring Process
- Please fill in the form provided in this application. The hiring team will look at this first. The way you answer our form will determine if your application moves to the next step. Please note that we read every answer and this form is a critical part of our hiring process.
- Candidates who appear to have the right skills from the initial application will be sent a more detailed Assessment Test to further assess skills.
- Participate in a series of phone interviews. We are respectful of your time, and keep the number of interviews you will need to attend to a minimum. This is usually two or three interviews.
- All contracts and offers of employment are contingent on the successful completion of a background check. The results of the background check are considered as they relate to the position and do not automatically disqualify someone from a contract or employment with the company.
- Join our fast-paced team and start testing our products and and helping release software to over 4 million customers! All positions require a trial period of approximately 2-3 weeks with a minimum commitment of 10 hours per week. You will be paid for this short-term contract, and it will be used to evaluate whether both parties want to pursue an ongoing, regular employment relationship.
Benefits
- Full time telecommuting and flexible working hours, with a company that has been 100% remote for over 8 years.
- 100% employee premium and 50% of dependent premium paid by company for premier- level medical, dental, and vision insurance.
- 21 days PTO per year to start.
- 11 paid company holidays including the week from December 25 to January 1.
- 401(k) with a 4% Safe Harbor company match that is 100% vested immediately.
- Latest in laptop and workstation technology.
- Wellness reimbursement program for health and fitness purchases.
- Mobile phone and internet reimbursement up to $100 per month.
- Monthly beverage reimbursement for coffee, tea, water, etc.
- Paid training and study time for work-related training and certifications.
- College tuition and Student Loan reimbursement.
Diversity at Defiant
We value diversity and do not discriminate based on race, color, religion or creed, national origin or ancestry, sex, age, physical or mental disability, military or veteran status, gender identity or expression, marital status, sexual orientation, political ideology, economic status, parental status, or any other non-performance-related status.
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- Owens & Minor - O&M
- Customer Inquiry Specialist
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
35d
POSTED Feb 14
Customer Inquiry Specialist at Owens & Minor - O&M
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Remote Customer Inquiry Specialist (M-F 9:30am-6pm MST)
locations
Remote – United States
time type
Full time
job requisition id
REQ_24_16479
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company
JOB SUMMARY
This position responds to customer inquiries regarding account status, researches and assist customers on issues and/or questions about balances or billing. This individual resolves issues by either preparing adjustments, researching bad debit; obtaining payment or refunding and ensures all activity is entered accurately into the billing system.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responds to customer inquiries regarding account status via phone/mail/email/online.
- Researches customer accounts and accurately explains or resolves any billing concerns on accounts that are fully or partially unpaid.
- Resolves billing and collection discrepancies; attempts to set up recurring payment methods for ongoing services and prepares adjustments/write offs or refunds as necessary.
- Processes payments and resubmits patient statements as necessary. Pursues patient for unpaid patient balances and/or payment obligations when insurance defaults, as permitted.
- Re-bill insurance companies when appropriate.
- Complies with Fair Debt Collection Practices Act (FDCPA) and HIPAA regulations.
- Coordinates collection agency communication regarding outsourced invoices.
- Ensures all information regarding activity on an account is entered accurately into billing system.
- Brings recurring issues to the attention of the lead, or the department supervisor/manager.
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
- N/A
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- High school diploma is required.
- One year of related experience is required.
Certificates, Licenses, Registrations or Professional Designations
- N/A
SKILLS, KNOWLEDGE AND ABILITIES
- Customer Service, Collections or Medical experience
- Business Acumen
- Problem Solving/Analysis
- Communication Proficiency
- Personal Effectiveness/Credibility
Computer Skills
- Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Language Skills
- English (reading, writing, verbal).
Mathematical Skills
- Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
Other Skills
- N/A
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.
WORK ENVIRONMENT
Work is performed in an office setting with exposure to moderate noise.
TRAVEL
Occasional travel as required.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individuals position.
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
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- Beyond Finance
- Customer Service Representative
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
35d
POSTED Feb 14
Customer Service Representative at Beyond Finance
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Customer Service Representative
Location: Remote
JobDescription:
At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 300,000 clients on their path to a brighter future.
While we’re proud of what we’ve already accomplished, we’re searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About The Role
Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finances financial hardship programs. They are Beyonds caring voice to the client and guide them from enrollment through graduation. Our Customer Service Representative possesses a second-to-none work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the clients needs and exceed expectations, our Client Success Department is critical to the success of helping maintain Beyonds white glove service standard.
As a Customer Service Representative, you will complete a four week training program to become an expert in our financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients. The Client Success Specialist role is a remote position.
Our call center is open 7 days a week. The hours are M-F 10:30am-10:00pm CST and Sat/Sun 8:30am-8:00pm CST. The ability to work weekends and evenings is required.
What Youll Do
- Above all else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment
- Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship
- Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions
- Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner
- Work independently and with a team to drive retention of clients through bolstering product knowledge and providing best-in-class service at all times
- Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts. Apply various troubleshooting techniques to resolve complicated technical or configuration issues
- Continuously learn, interpret and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions.
- Meet and exceed client centric performance expectations focused around quality of service and efficiency
- Engage with feedback to leader and team to collaborate and streamline workflows
What We Look For
- Bachelors Degree, preferred
- Bilingual – Spanish (preferred / not required)
- Strong technical aptitude and ability to learn and navigate complex systems
- Excellent communication skills (written, verbal, and listening)
- You operate with understanding, active listening, patience, empathy and kindness to customers
- Strong interpersonal skills and can independently handle routine and complex client inquiries
- Have a people-focused approach and solution mindset, youre an effective problem solver.
- Effective at time management, planning & organizing tasks
- Ability to work from home in a distraction free environment
- Reliable, High Speed, Internet connection
Why Join Us?
While you make a difference for others, well work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
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- LeetCode
- Customer Support Associate
- Anywhere (100% Remote) OnlyFulltime
- Customer Support
35d
POSTED Feb 14
Customer Support Associate at LeetCode
- Customer Support
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Customer Support Associate
Remote
United States
Full time
LeetCode is seeking a highly motivated and reliable Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for providing exceptional customer service and technical support to our users. You will handle customer inquiries and troubleshoot any issues they may have, ensuring their satisfaction and promoting a positive brand image. This position requires excellent communication skills, attention to detail, and the ability to problem solve in a fast-paced environment.
Responsibilities:
- Promptly and professionally address customer inquiries through email, discussion forum, and social media channels
- Facilitate support and coordination across internal departments
- Identify and troubleshoot technical issues reported by customers
- Educate customers on our product features and benefits
- Escalate complex issues to the appropriate teams for resolution
- Maintain detailed documentation of customer interactions and issue resolution
- Collaborate with cross-functional teams, including Product and Engineering, to ensure customer needs are met
- Contribute to ongoing process improvement and provide feedback on product functionality and user experience
- Stay up-to-date on product updates and new features
Requirements
- Bachelor’s degrees
- Prior experience in a customer support or similar role
- Excellent written and verbal communication skills
- Strong problem-solving and troubleshooting skills
- Ability to remain calm and professional in stressful situations
- Detail-oriented with a focus on delivering high-quality work
- Ability to prioritize and manage multiple tasks simultaneously
- Positive attitude and strong work ethic
- Proficiency in using helpdesk software (Zendesk) and CRM systems
- Technical background or familiarity with software development concepts is a plus
- Bilingual proficiency in Mandarin is preferred
Benefits
- Competitive salary
- Flexible Working Hours
- Health Care Plan (Medical & Dental)
- Retirement Plan (401k)
- Flexible Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Work From Home
- Lunch Stipend
- Wellness Resources
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