POSTED June 17

Customer Support Representative [100% remote] at Neosensory

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

We focus on sending a variety of data streams to the brain via the sense of touch. With so much unused real estate on the body, the skin presents huge potential for the delivery of new information. We are currently building a device that brings the world of sound directly to a person’s skin for a variety of purposes, including enhanced awareness of environments and deeper immersion in entertainment media. Our team is inspired by the transformative technology we are building. We are dedicated to making a meaningful social impact with our sound-to-touch products. And we’re grateful for the deaf and hard-of-hearing communities for co-creating this mission with us.

As a Customer Support Representative at Neosensory, you will be our customers’ first recourse in figuring out how our devices fit into their lives. You’ll be responsible for providing top-notch care and support to our customers and representing Neosensory. As you get to know our users, you’ll be a key contributor who reports problems and feature requests back to the product and engineering teams. We're committed to building a proactive approach to customer success, including customer training, creating and maintaining help content, and community building with our end users.
You are joining a team that is pioneering new technology and loves to solve tough problems. We’ll depend on your ability to connect with our customers, suggest modifications, and participate in critical thinking with the team to derive solutions to make our product the best it can be.

You'll be working directly with world-renowned neuroscientist and author, David Eagleman (

The job is fully remote, you can work from anywhere!

Required skills:

  • At least 1 year of experience in customer service
  • Confident in navigating CRM software (we currently use FreshWorks)
  • Ability to adapt to a variety of different customers and their perspectives
  • Excellent verbal and written communication skills
  • Multi-tasking: combining fast & comprehensive resolutions is critical to the position
  • Ability to empathize with a customer
  • Active listening skills to troubleshoot problems, identify “bugs,” and define new feature requests
  • Practical knowledge of how electronics and smartphones function and interact
  • Data-driven approach to finding trends and sharing information with the team
  • Ability to professionally communicate with team members and manage time independently


  • Customer service experience with an e-commerce product
  • Previous experience in startups or new product launches
  • Experience with hearing technology or medical / healthcare
  • Experience with users who are older or less technologically savvy
  • Secondary languages

Neosensory provides a competitive compensation package, stock options, benefits, and a fun work environment. We have an office in the San Francisco Bay Area and an office in Houston, Texas. Team Neosensory is made of an awesome group of intellectual individuals who value hard work and enjoy sharing a diverse set of hobbies. Neosensory is an equal opportunity employer, and we encourage people from underrepresented groups to apply. 

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