At Guinness, we’ve never stopped looking forward. We’re continuing to build on our heritage and, with e-Commerce at the heart of everything we do, we’re creating our legacy for tomorrow. Join us and explore new ways ahead with digital sales channels, consumer insight and data. As you help us to keep shaking up the market with industry-leading solutions, you’ll transform your career too. We are the world's leading premium drinks business with an outstanding collection of beverage alcohol brands across spirits and iconic beer brands like Guinness. We believe in our brands and our people, we believe that a truly inspiring and diverse place to work is a must. We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So if you get fired up about making a real difference as part of a winning team like we do then we want to hear from you.

Job Description
In the role of the Guinness Manager, Customer Service; you will be responsible for providing leadership and for optimizing results in all areas of customer service and supply including distribution, transportation, production services and scheduling. You will lead customer service departmental operations, towards the vision of a high performance team culture and drive change management initiatives to continually improve both plant and process operations to meet World Class Operations Standards. You will contribute to the operations manager group onsite developing short term tactics and contributing to the brewery strategy over a 5 year time horizon. This position reports to the VP & Plant Manager and works closely with brewery leadership team, unit managers, production supervisors, skilled trades and brewery workers.

Top Accountabilities:
• Leads and is responsible for production scheduling, financial and operational performance, inventory and material management, asset care and reliability, and project engineering for customer service and supply.
• Ensures high quality products are warehoused and shipped cost effectively through maximizing operational efficiency and reliability.
• Leads and supports brewery safety, sustainability, and environmental initiatives.
• Develops local strategies and tactics in alignment with the brewery and integrated supply chain strategic plan.
• Is key interface with distributors and field sales to ensure that brewery quality and service levels are exceeding distributor needs in collaboration with corporate customer service.
• Represents the brewery to our distributors and trade customers.
• Collaborates and coordinates with external and internal customers to ensure optimal customer service.
• Acts as the functional business owner for projects that impact the area of responsibility.
• Ensures every Customer/Consumer receives excellent customer service and contributes significantly to ensuring Guinness maintains its position as supplier of choice.
• To build brilliant Customer/Consumer relationships that maximize the value created in every Customer/Consumer interaction.
• Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
• Build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
• Ability to optimally prioritize customer issues and build on customer knowledge when making decisions.
• Ability to build great relationships with customers.
• Takes full ownership for delivering on promises, speaks up when operational standards are not accomplished.
• Act as the main responsible for the tracking and status of each order.
• Ensure continuous delivery of customer orders On Time and In Full.

Qualifications and Experience Required:
• Minimum Bachelor’s degree in Business Administration, Customer care, Sales/Marketing, Supply chain or relevant field.
• Graduate qualification, preferably a master's degree with an emphasis in related areas such as Customer Service and Attention, Sales, Marketing.
• Minimum experience of 5 years in similar positions in Management (preferred).
• Possess a proven track record of achievement in a high speed, high volume manufacturing environment.
• A motivated leader that can inspire others. Respect your commitments and are able to obtain optimal results from your team through respect and development.
• A skilled negotiator focused on the client; your constant curiosity fosters your innovative style and you can equally execute ideas given to you.
• Organizational and planning skills to develop customer service policies.
• Excellent commercial or business acumen.
• Strong Projects management and Presentation skills.
• Budget management and cost control skills.
• Effective communication skills / interpersonal understanding.
• Motivational skills and an ability to supervise and lead a team of customer service assistants.
• Knowledge of SAP and Sales Force/CRM tools is a significant advantage.
• Ability to build strong working relationships with colleagues as well as internal and external stakeholders.
• Good team player
• A commitment to improve your customer service skills on an on-going basis. 

What’s the role all about?

Signpost is creating a one of a kind communication platform that helps home service professionals easily grow their businesses by responding instantly, simplifying communications, and building credibility. Our mix of solutions is aimed at making our client’s lives easier and their businesses healthier.

As a Product Manager at Signpost, you will work cross functionally to represent the voice of our customer to drive iterative solutions that they will love – from customer discovery to launch. You will drive the Customer Experience roadmap for our clients – aimed at delivering delightful experiences with the product and ultimately helping the client get the results they seek with our product.

With great communication skills, you’ll thrive in ambiguity, working closely with Engineering, Marketing, Sales, Customer Support, and other Product Managers to collaborate and deliver solutions that help our clients run their home services businesses.

We are looking to fill a full time position and are excited to find a great match for our existing Product Team!

Responsibilities:

• Ownership of product life cycle from customer discovery through delivery and adoption.
• Understand and break down problems for our customers through user research, running experiments with prototypes, prioritizing what to build next by evaluating tradeoffs, and executing on the roadmap that contributes to the company’s goals and vision.
• Collaborate with design, engineering, product marketing and analytics teams to make smart decisions that deliver for our customers
• Manage the day-to-day operations of a kanban team in partnership with an Engineering Manager via A/B test, specs, figma prototypes, tickets etc.
• Monitor the market and develop competitive analyses
• Learn and adjust frequently to meet goals

Required background:

• 4+ years experience in web-based Product Management and demonstrated success as a previous Product Manager with a consumer facing product
• 3+ years experience with end to end project management exhibiting ruthless prioritization
• Proven ability to simplify complex business problems and find the solutions that our customers will love that fit within the confines of the business
• Superior communication skills: you communicate clearly and concisely and can tailor your message to your audience – translating between technical details, customer problems, and business impact of the team’s work
• Strong ability to collaborate across functions and levels, seamlessly managing the priorities of multiple stakeholders
• A detail-oriented mindset and a bias for actions
• Strong time management skills and ability to work in ambiguous situations
• Strong problem solving, analytic, and decision-making skills. Able to ask the right questions, interpret data and trends, diagnose problems, and formulate effective action plans to resolve issues.
• Knowledge of project management tools, like Jira or Trello

About our hiring:

We support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

This is a full time position starting at $110,000 (dependent on experience)

Check us out at signpost.com 

CUSTOMER EXPERIENCE TEAM SUPERVISOR

HOURS/TIMEZONE: This role is 40 hours per week, open-ended. We're looking to cover 12pm-8pm GMT/UTC.

THE COMPANY

StayTuned is building a suite of tools to help high growth ecommerce brands grow even faster. Our focus is on Shopify, the go-to platform for ecommerce brands where we believe there is a massive opportunity to build this large and profitable software suite. We are executing an ambitious strategy to build and acquire Shopify apps under a single software platform using shared resources and an ability to cross sell apps in this ecosystem. This suite of tools will come in the form of a portfolio of Shopify apps that each solve a unique problem for brands and grow alongside the innovative brands in the Shopify ecosystem. We’re also acquiring existing high potential Shopify apps, improving them, and growing them. We’re looking to hire talented people who are highly motivated and eager to shape our company’s culture at this early stage.

We are well-funded, backed by several top venture capital firms and well known angels, and led by a team of seasoned veterans from startups and big tech companies. Our team is fully remote with work from home benefits.

THE ROLE

You’ll be responsible for a team of up to 7 support specialists serving thousands of customers across up to 5 different Shopify apps. To be successful in this role, you need to be an empathetic leader with excellent communication skills and a strong background in software customer support. Most importantly, you must love helping people!

We’re building something exciting here at StayTuned. If you’re someone with a pioneering spirit who gets a kick out of tackling diverse challenges, investigating and solving problems, inspiring people, and finding new ways to wow customers, then this is the perfect opportunity for you!

RESPONSIBILITIES

In this critical operational role, your main focus will be to guide, empower, and inspire your team to deliver the kind of world-class customer support that people rave about.

• Reporting directly to the CX Lead, you’ll be the go-to quality control expert for customer service on the apps your team is serving.
• You’ll develop close relationships with your team members to build team unity, ensure everyone operates efficiently, and help them reach their full potential.
• You’ll work with other teams and CX leadership to identify ways to help improve the entire customer experience.

Regular duties and responsibilities include:

• Leading regular team meetings as well as one-on-one coaching with individual team members
• Dealing with disputes, de-escalating conflicts, and resolving complex issues as the first point of escalation
• Auditing your team’s engagements to identify strengths and weaknesses and develop plans for improvement
• Creating workflows and scalable processes to standardize and improve your team’s performance
• Occasionally dealing with customer inquiries as first responder when team members are sick or on vacation
• Reporting on team performance, including measurement of progress against goals and identifying areas for improvement
• Identifying resourcing needs and advocating for them (e.g. new people to join teams, new operational tools, etc.)
• Advocating for your team and their customers within the rest of the organization

YOUR BACKGROUND

• You have 3+ years experience serving customers directly in dynamic multi-tier support environments for at least 2 different web-based apps; at least 1 year was in a role where problems were escalated to you (e.g. Tier 2)
• You have at least 1 year experience leading small teams and coaching team members in SaaS / web app customer service or technical support environments
• You have strong proven experience working with Zendesk ticketing platforms to deliver customer service and technical support
• You have experience writing and publishing self-help materials such as how-to’s, FAQs, guides, etc.
• You’re a clear and direct communicator, able to simplify complex ideas so just about anyone can understand them and manage customers’ expectations in an honest and relatable manner
• You’re genuine and approachable – people seem to warm up to you quickly and you get along with folks from diverse backgrounds
• You’re assertive yet collaborative, eager to get involved and not afraid to voice your opinions in constructive ways
• You’re self-sufficient and resourceful, known for your ability to prioritize your time effectively and stay cool under pressure
• You’re a tenacious problem solver – you’re relentlessly curious about how things work, you easily adapt to new technologies, and you’re logical and methodical in how you do things
• You’re a fluent English-speaker with excellent writing and verbal skills

Bonus points

• Early-stage startup experience
• Experience building or supporting Shopify stores or apps
• Experience working with entrepreneurs/small business owners and understand their mindsets and common goals 

Senior Associate Customer Support

USA – OK – ANY CITY

Full time

51450240

Job Description:

* This is a remote position candidates in any U.S. location will be considered *

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

Our DXC Insurance BPaaS and BPO services help our customers optimize and transform operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices while facilitating customer experience transformation.

Job Functions:

• Provide service to annuity customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans.
• Research and respond to requests and discuss options regarding various aspects of the policy; for example, the status of claims, policy provisions, values, basic procedures, etc.
• Support special campaigns as needed, or if solicited by the customer.
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and customer service skills.
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
• Efficiently access multiple electronic systems to provide a complete response.
• Work at all times to enhance and strengthen the relationship between the customer and our clients

Qualifications:

• *** FINRA Series 6 preferred, but must obtain as job requirement Blended self-study and on-the-job training provided ***
• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting, and marketing organizations.
• Excellent oral & written communication skills.
• Superior telephone etiquette.
• Excellent listening skills and ability to articulate ideas.
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
• Strong organizational skills.
• Demonstrated ability to manage stress.
• Strong computer skills.
• Ability to think out of the box to generate innovative process improvements
• Strong math and analytical skills.
• High School Diploma required

Other Qualifications

• Business and analytical problem solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

Work Environment

• Remote position

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. 

Location:  International; Anywhere; 100% Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About the Role

We are looking for customer-centric individuals to elevate our customer experience and lead our customer support agents. You provide effective assistance and satisfy customers through qualitative and quantitative data. You exhibit the highest standards of customer service and deliver on these standards through great collaboration, training, and coaching mechanisms. You have good prioritization and time management while being organized and adaptable. You have the operational awareness to identify process gaps and implement solutions to resolve them. This is a fully remote position.

Day-to-Day Responsibilities

• Create an inspiring team environment with an open communication culture
• Set clear team goals and deliver on the key performance metrics for customer support while overseeing the day-to-day team operations
• Hire, induct & coach team members
• Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.
• Defuse angry customers
• Ensure schedule adherence by agents & desired productivity levels
• Monitor performance trends of the team members on various support metrics
• Analyze training needs & conduct 1-2-1 coaching sessions for bottom quartile agents
• Listen to team members’ feedback and resolve any issues or conflicts
• Initiate consequence management steps in case of low performance by team members
• Delegate tasks to high potential team members to build a culture of learning & development in the team
• Conduct weekly reviews & documentation of feedback
• Suggest & lead team-building activities for team motivation & better rapport

Profile Must-Haves

• At least 1 year of contact center phone experience
• Inbound/outbound call experience
• Customer service experience

Your First Days

30 Days

You are great at identifying individual team members’ roadblocks to success from your daily discussions. You’ve identified a customer or employee experience pain point and drafted plans to implement product improvements that would eliminate this pain point. You speak up in group chats regularly. You proactively identify the issue and redirect team members to ensure our customers are not waiting unnecessarily. You analyze your team’s metrics and dive deep into discoveries. You have productive weekly one-on-one meetings with your team members. You have built a solid and trusting relationship with your team members.

60 Days

Your team sees you as a resource for guidance and support. You have insights into your team’s daily performance and can provide perspective on addressing arising challenges. You coach upwards and provide regular feedback to your manager on how they can better support you. You engage your team in your daily huddles and provide consistent, clear feedback. You review the previous metrics with your team and ensure each team member has insights into their performance. You create a safe space for your team to collaborate and help each other grow.

90 Days

All agents assigned to your team are meeting expectations and performing better than they were 90 days ago. You have been assigned and completed a stretch project that has a significant performance impact. Individual 1:1’s have become personalized coaching and development plans. You support your team. You follow through with regular reviews to ensure your team members are on track. You’ve finalized your performance management plan for your recently onboarded new hires that reduces their ramp-up time into the role.

What Sets You Apart

You are motivated and result-driven. You have great interpersonal skills and are at ease in high-pressure situations. You are attentive to detail, flexible and consistently exceed expectations.

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 8GB Ram
• Wired headset
• Quiet working environment
• Backup power and internet

We operate 24/7 and work on a rotating roster. You must be OK to work weekends on any shift. 

To apply, email your resume to careers@communityphone.org with the following:

1. Please go to https://www.communityphone.org/ and send a 30 second screencast describing what we do. Go to https://www.loom.com/ to download free software to capture your voice, video, and screen, and then send the Loom link of your screencast with your application.
2. Please read through the paragraphs at the website (takes 5 minutes) joshua.energy/enneagram and include your results (your type; eg. type 1, type 2, etc.) in your application.
3. Please write about a time when you calmed someone down who was irritated or upset, how you did it, and how you felt about it.

About You:

You are cool under pressure, adept at calming down people who are frustrated, and excellent at establishing rapport quickly, over the phone, with (mostly) senior citizens. 

People who know you would describe you as a compassionate and warm person, who is intuitive about other people’s needs, and works tirelessly to leave them happy and satisfied.

You are skilled at using software (mostly Zendesk), and can multitask - carrying on a warm conversation while investigating your customer’s needs, and solving their problems. You are efficient with your time, and able to get off calls quickly, while balancing relationship-building.

You’re happy to work US hours, and excited about contributing multiple years to Community Phone, with many opportunities for advancement as you prove yourself. You're excited about working at a high-growth startup, where things can (and do) change quickly, and you must adapt.

This goes without saying, but you have excellent verbal and written communication skills.

Upselling is a big part of the job, and our customer service team sometimes gets calls from people who want to cancel. Your ability to persuade them to stay will make you a huge asset to the team. 

You possess strong organizational skills and keep your word; in this role you'll be scheduling and following through on follow-ups, managing tasks on an ongoing basis, etc.

What You’ll Be Responsible For:
- Tracking: Diligently tracking why customers contact us, identifying trends, driving calls, and communicating that information back to the company to drive changes in the business to remove customer obstacles.

- Customer Satisfaction: Ensuring every customer has an extraordinary experience whenever they contact us.

- Building Relationships: Our customers are the cornerstone of our business, and you will be the face of our company to them. Each customer matters, and you will treat them with patience, respect, and willingness to help.

- Reducing Churn: Understanding why customers wish to cancel and offering solutions that might convince them to stay.

- Upselling:  You will listen for opportunities to upsell our customers on additional products and services that will save them money and solve their issues.

Shifts:

- We offer shifts from 40 hours a week, and we are currently open from 10 am Eastern Time to 7:00 pm Eastern Time, Monday through Sunday. 

About Veterans Advantage

When we first launched Veterans Advantage in 2001, we created our mission to deliver “greater respect, recognition and rewards for those who serve.” Today, as the voice of the Greater Military Community and a Public Benefit Corporation, we advocate for corporate partners to join us in creating value through connected commerce experiences, military verification, and offer content discovery. We’re driven to deliver outstanding digital experiences, advocacy, and exceptional value for our business partners and military community members. We embark on our mission to recognize all who have served, those who continue to serve, their families, and those who support them, through the creation of A Real Thank You.

Our Culture

Be growth-minded. Analyze and read everything. Don’t be afraid to ask questions. Never stop learning, whether it’s a skill, a marketplace, about the customer, the industry, the world. Share your knowledge with the team and encourage reflection.
Be empathetic. Recognize your fellow team members’ efforts. Respect different voices. Welcome unique points of view. Strive to understand, not just accept. Remain humble and champion each other.
Be fearlessly creative. Embrace autonomy, an entrepreneurial attitude, and risk-taking. Stand up for your scariest ideas. Disregard the way things have always been done in favor of the better, the bigger, and the downright best ways to get stuff done. Challenge the status quo. Make new things happen.
Be responsible. What you do is part of who you are. Own your decisions. Take action. Don’t set it and forget it. The ball is always in your court. Be accountable. You might not be the best person to fix everything but nothing is ever “not your problem.”
Be honest. Embed trust in everything you do. Work with integrity. Be trusted to do the right thing at the right time.
Be patient. There is no magic bullet. Keep focused on the goal. Resiliency is the key to achieving success one step at a time. Be persistent in achieving results.

Internet Speed Requirement

To ensure your internet speed is fast enough to work with our infrastructure, please go to speed.cloudflare.com and take a screenshot of the speed on your computer (not on your phone). You'll be asked to upload this screenshot as part of the application process on the next page.

Please make sure the following are captured from your Cloudflare Screenshot:

1. Download Speed (Mbps)
2. Upload Speed (Mbps)
3. Latency (ms)
4. Jitter (ms)

Customer Support Representative ("CSR"):

Your Responsibilities:

As a member of our Customer Support Team, you’ll focus on ensuring that each customer and prospect has a world-class experience with our brand as you engage with them through Inbound / Outbound phone calls, Live Chat, Support Tickets, Voice Message Response, and E-mail Inquiries. You’ll primarily use Kustomer products and services to facilitate your interactions with customers. Timeliness and professionalism are paramount. Not only will you represent the Veterans Advantage Brand, but you’ll also have the opportunity to drive sales and reduce attrition.

We need someone who can commit to 25 hours per week, but also be flexible as directed by business needs. Our business hours are 9am - 9pm EST. Availability for different shifts varies. This position is a work from home/remote position and requires someone who is self motivated and disciplined.

Who You Are:

You’re someone with a strong passion for understanding others and doing what it takes to put that passion into practice to drive real business results. You also have an interest in using your sales skills and your belief in our mission to help convert prospects and retain current customers.

Opportunities and Education:

You will be trained for 2 weeks when onboarded and you will be assessed throughout a 90 day probationary period. Headsets are required, we will reimbursed up to $50 for such. We believe that we’re responsible for each other’s professional and personal growth, and we work hard to create an environment where our team will flourish. We love individuals who are willing to learn and work in multiple areas.

Skills

• Customer service experience
• Customer or another CRM is a plus
• Live chat (inbound and outbound) customer service or sales experience
• Troubleshoot difficult customer challenges
• Coach and educate users about products and key features
• Optimistic and upbeat for customers satisfaction
• Excellent verbal, written, and interpersonal communication skills
• Longevity customer service experience

Qualifications

• 18+ years old
• U.S. citizen
• 3 years minimum of customer service or sales experience
• Bilingual is a plus
• Must be able to pass a background check
• High speed internet (employee-paid internet minimum of 35MB download / 25mbps+ upload - no satellite dish connections or dial-up.)
• Time management skills
• Multitasking
• Quiet office space is required to take customer support calls (closed door to avoid background noise)
• High School diploma
• College experience preferred

Pay rate: $13.75 hourly

Job Type: Part-time, hourly (up to 25 hours per week depending on business need, up to 5-hour shifts).

Remote Workspace

Veterans Advantage operates a 100% globally distributed remote first workspace. Our focus is on asynchronous communication and distribution of transparent knowledge. We take pride in continuing to build and improve our remote workspace to empower Team Members to deliver value to the Military Community. Here’s our Productivity Suite we supply for all Team Members:

Apple Laptop
Google Workspace
Slack
Atlassian Suite
Zapier
Namely
Calendly
Miro

Benefits

100% remote work
Unpaid Time Off (“UTO”)
Leave of Absence
401k Retirement Savings (After 1 year of employment)
1Password Families

At Veterans Advantage, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Team Members, our products and our community. Veterans Advantage is an equal opportunity employer. Employment at Veterans Advantage is based solely on a person's merit and qualifications directly related to professional competence. Veterans Advantage does not discriminate against any Team Member or candidate because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Veterans Advantage policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy, as well as its affirmative action obligations, includes the full & complete support of the Company, including its Chief Executive Officer. Because it's just the right thing to do. We hope you think so, too.

Learn more about the EEOC's "Equal Employment Opportunity is The Law" (PDF) we abide by.

Veterans Advantage does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Veterans Advantage and the recruitment agency or party requesting payment of a fee. 

Customer Experience Associate

at Dandy

Remote

About Dandy

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world’s leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is hiring a bilingual (English/Spanish) Customer Experience Associate to deliver a best-in-class experience to our dental practice clients. As a frontline operator, you will interface with our users, develop feedback loops, and work with operations leadership to build out our product.

What You’ll Do

• Gain a deep understanding of restorative dentistry to assist doctors transition to a digital lab
• Serve as a product expert and provide support to our dental practice clients and dental lab vendors
• Work daily on the front line small cohort of customers answering all their dental questions about material, fit and make
• Provide live support to dental practices, aiding them in the use of the intraoral scanner and coaching them on best practices when capturing images.
• Support the Drs through superior technology support- reviewing their orders and assisting with their dental scans
• Surprise and delight our customers through superior issue resolution and relationship building
• Identify operational bottlenecks and build scalable solutions that grow our capacity
• Utilize SaaS tools to streamline workflows and build processes that scale
• Work cross functionally with our order operations and lab operations teams to ensure Drs are getting what they need when they need it
• Assist Account Managers in building and maintaining relationships

What We’re Looking For

• 3+ years of experience working in a dental practice or lab
• Ability to resolve client issues and deliver a great experience through phone, chat, and in-person communication
• Desire to work in ambiguous, high velocity environments
• Willingness to roll up your sleeves and fix problems in a hands-on manner
• Intellectual curiosity and research abilities

Bonus Points For

• Experience working in a startup, big tech, consulting, or finance environment
• Outstanding professional references to share
• Fluency in a second language
• Exposure to healthcare environments or stakeholders
• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

What Benefits We Offer

• Fully sponsored best in class healthcare including medical, dental, and vision
• Competitive salary and equity packages
• 401k program

Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. 

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Hey there 👋

James here, Head of Merchant Success at Rivo!

We're looking for a Customer Success Team Lead to join us in creating world-class customer experiences for our merchants. This position is 100% remote. You'll have the freedom to work where you're the happiest and be a part of a team that cares about your success and well-being!

If this sounds like work you're keen to take on - awesome! Keep reading. If not - no worries, perhaps we'll cross paths in the future.

What is Rivo?

We're here to empower ecommerce stores to create their own revenue - without relying on BS paid advertising. We're a powerful marketing platform that allows stores to connect with their customers through loyalty, review and omni-channel marketing campaigns.

You can see our platform within Shopify here → 

About the job

Big picture, you'll be working toward an overarching goal: 

Working to ensure the customer experience at Rivo is nothing short of exceptional.

As a team lead, you'll be helping lead our customer success and support teams with a broad focus on running the day to day. You'll closely collaborate with other departments to continuously improve the merchant experience from initial onboarding to ongoing guidance and support. You'll also act as a point of contact and business coach for our merchants while sharing best practices, solutions, and recommendations internally and externally.

What you'll be doing

• Oversee day-to-day operations with our other team leads for support and success, to ensure our teams are delivering exceptional experiences.
• Collaborate with cross-functional teams (technical support, product, engineering, sales, marketing, etc.) as an advocate for our merchants’ needs at large.
• Track and take ownership of key metrics that determine merchant success such as support response times, onboarding engagement, satisfaction ratings, customer churn, and more.
• Facilitate important cross-functional team communication as an advocate for our merchants.
• Relay and advocate for merchant feedback received to help inform product decisions.
• Lead, manage and hold your team accountable for outcomes and goals.

Who you are

• You utilize the Pareto principle (80/20)
• You lead from the trenches and take customer success and support seriously
• You’re a strong communicator with excellent written and spoken English skills.
• You’re open to learning – You're not afraid of new technology and challenges.
• You love wearing lots of hats – You’re an all-rounder and you love doing something different every day.
• You’re tech-savvy – You know how the internet works and you’ve used common apps and tools out there to solve your own problems.
• You're empathetic – You care about customer success and you're enthusiastic about solving problems and helping customers and your team.
• You're a go-getter – You're ready for a challenge and you strike when the iron's hot! You seek out opportunities to step up and go above and beyond.

Qualifications

• 2+ years of SaaS experience in customer-facing roles. We’ll want to hear about your experiences on the front lines managing difficult customer support or success situations.
• 1+ years experience leading a customer-facing team. We’ll want to hear about your ability to effectively teach and mentor team members to operate at the next level and implement growth initiatives that have positively impacted a company’s trajectory.
• Experience with Shopify or Ecommerce (not required, but nice to have)
• Experience using cloud-based software like Slack, Intercom, Help Scout, etc.

Things we love

• Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy.
• Helping entrepreneurs to build awesome Shopify businesses.
• Having a stress-free work environment!

Things we avoid

• Micro-managing
• Egos
• Drama

How to apply

The ideal candidate will be located in North America (pacific, central, or eastern timezones). If you feel like this role is right up your alley, then submit your application!

We look forward to hearing from you! 

In this role you will be responsible for the overall success of our customers as measured by retention and expansion rates. A key challenge is to establish our CRO practice in a formal way and ensure we are consistently increasing the value provided by our products to our customers .  You will start with hands-on customer success management in order to understand the current challenges and opportunities. 

Key responsibilities:

• Formalize the actions and process taken by customer success managers from onboarding through the entire customer lifecycle stages 
• Oversee customer support and establish a full customer view that includes both support and customer success interactions  
• Create and formalize our CRO program by finding new best practices , testing them with customers and Making sure best practices and success stories are  shared across geographical markets 
• Developing new tactics to engage customers and get them to try new features
• Hands on management of key strategic accounts

Job Requirements:

• 3+ years of experience leading and scaling Customer Success teams and processes in remote environments
• Proven ability to develop scalable processes, manage projects, and delegate work
• Strong background in analytics /ab testing and digital in general 
• Proven history of driving customer adoption, expansion and retention via a mixture of low and high-touch engagement models
• A track record of improving NRR via Customer Success interventions

We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development 

Gymdesk provides online management software to gyms, martial arts schools, yoga studios and other fitness and wellness businesses.

We are expanding into the Japanese market, and are looking to hire a bilingual customer support / sales associate who can present our product to prospective customers in Japan, both in-person and online, and provide support throughout the onboarding process and beyond.

Our product is currently being localized into Japanese, so part of the role would be helping with the localization efforts, such as translation and providing insight on Japanese business culture. This is an exciting time for our company, and we are looking for someone who likes bridging cultures and helping people to join our team and be a part our expansion into Japan.

Your daily tasks would include:

• Communicating with customers through our ticketing system
• Chatting with customers through the live chat on our website
• Scheduling phone calls and video chats with customers on demand for live tech support / answering questions
• Helping translate and adapt the existing English resources into Japanese

Your qualifications should include:

• A background in customer service roles
• Strong ability to communicate in Japanese in writing and over the phone
• Native level Japanese, business level English
• High aptitude for computers and technology
• Previous experience with SaaS products is a plus

Work Details

• Our office is in Yoyogi, 3 minutes walk from the Yoyogi Yamanote line. Remote work is also possible once training is complete, depending on your qualifications and circumstances.
• Work time is 09:00-17:00, Monday-Friday, with an hour break for lunch. No overtime is required or expected.
• All national holidays are days off. In addition, we allow for 20 days paid time off a year (PTO).

Process

• Please send in a cover letter with your application to let us know you read through it and to explain why you would be a good fit.
• We will conduct an online and in person interview with candidates that seem to be a good fit.
• Upon the initial hire, we will have a 3 months trial period to see if the hiring is a good fit to what we need. You will undergo training on the software for a few weeks, before given a chance to start talking to customers. 

To apply and take the assessment, click here

Hi,

I’m Laura, the Head of Customer Success at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions, faster and bias-free.

Over the past year, we’ve experienced tremendous growth. More than 5,700 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way.

As we scale our efforts in 2022 and beyond, we’re looking for a Customer Success Advisor who’s passionate about helping people land dream jobs.

What’s in if for you?

• Helping shape a fast-growing HR tech startup as an early employee
• Fully remote position with bright, motivated, and friendly colleagues around the world
• €24,000 – € 34,000 salary + Share Appreciation Rights (SARs)
• Flexible hours and vacation
• Paid parental leave
• Remote working budget: €1,000 per year
• Learning and development budget: 3,5% of salary

The job in a nutshell

As the Customer Success Advisor (CSA), you will be responsible for cultivating and maintaining strong relationships within assigned accounts ensuring customers achieve desired results and recognize ROI, leading to strong renewals and growth opportunities.

You will work closely with our customers alongside Sales, Customer Support, Product Management and Product Marketing teams to ensure our product meets and exceeds customer expectations.

This is an amazing opportunity for a Customer Success Advisor that is looking to embark on an entrepreneurial journey and is ready to put 1 billion people in their dream jobs!

You’ll spend time on the following

• Build relationships with assigned customers, help them drive value, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with your assigned customer accounts.
• Become an expert in TestGorilla and recruiting industry, and educate customers on the use and benefits of our products as applicable to their line of work
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and help facilitate the handling of customer concerns or issues
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue through increased product adoption and increased usage

Here’s what we’re looking for:

• You are inspired by our mission to put one billion people in dream jobs
• You are fully aligned with our values
• You have experience and success in previous roles of account, project, or people management
• You are available to do onboarding calls during US-based timezones business hours (most of our customers are US/Europe based)
• You are very comfortable working remotely
• You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
• You’re a natural relationship builder
• You don’t understand all this chatter on the web about Zoom fatigue. Virtual meetings energize you, rather than exhaust you
• You’re tech-savvy and able to learn new software quickly, with the ability to think on your feet during a call if something goes amiss
• You’re highly organized and self-sufficient. You’re great at planning, prioritizing time-sensitive tasks as they arrive. You’re also extremely attentive to detail.
• When you don’t know something, you try to figure it out, but you’re not afraid to ask for help when needed
• You are receptive to feedback, embracing the opportunity to grow and improve
• You’re a resourceful problem solver with a strong desire to learn
• You can handle difficult customers with ease and professionalism
• You are comfortable advocating for the customer if something doesn’t make sense. We don’t know everything, and building an incredible product takes a team effort.
• You know that great customer service is all about managing expectations around what will be done and when. You are comfortable setting those expectations.
• You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.

Bonus points if …
You have experience working in a SaaS company and a fast-growing startup
You have prior knowledge of HubSpot and Jira

About TestGorilla

At TestGorilla, we envision a world where everyone has their dream job. To achieve this, employers and employees need to have the right information about each other.

We started in 2020 by building a screening platform that enables employers to evaluate candidates in the skills that matter most for success in a role. Our product replaces subjective, incomplete, and often inflated CVs with objective, reliable, and fair test results measuring aptitude, practical job skills, motivation, and culture add.

Improving and expanding this platform is currently our core focus, but it’s only the beginning of our journey to get everyone their dream job. Over time, we will launch more products that support this mission.

We have procured $70m in Series A funding from the venture-capital firms Atomico and Balderton Capital, and our growth is on target to continue exponentially. Chances are you’re familiar with some of our biggest customers, like Sony, PepsiCo, H&M, Deloitte, Bain & Company, Oracle, Revolut, and the UK’s National Health Service.

We work remotely, spread across the Americas, Europe, Asia, and Africa.

Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product!

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

To apply and take the assessment, click here 

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it.

We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.

Feel free to join in one of our upcoming Townhalls on Clubhouse to experience it for yourself!

What you will be working on?

• Onboard customers on our product throughout the entire user cycle with live chat and email.
• Create video and written content to educate customers (product tours, videos, documentation, FAQ).
• Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
• Act as a "feature champion" to educate the product & engineering team about users' needs.
• Answer inquiries through live chat, Zoom calls (inbound phone support is on the horizon too!)

What does the schedule look like?

For this position, we are aiming to service customers across US timezones (PST/CDT/MDT/EST)

We also need this person to be available to cover every weekend day (morning or afternoon, at discretion). Candidates must be comfortable with working each weekend and 3 days during weekdays.

There will be 2 consecutive rest days, to be defined at the discretion of the successful candidate.

Requirements

For this position, we are looking to recruit someone in the North American time zone (for example based anywhere in the USA). Candidates in countries outside of the North American region will not be considered.

If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

• Caring about the impact your work has on your team and the company.
• 2-3 years of hands-on experience working in B2B (or B2C!) Saas.
• Attention to detail and eagerness for constant improvement.
• Very special kudos if you are an Airbnb host or have been working with a short-term rental business.

Benefits

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

• A supportive and caring team environment, where you are trusted, not managed.
• Competitive compensation, slightly adapted to your location. For this role, the maximum cash compensation according to our salary grid is $130,500 (for a candidate based in a high-cost-of-life city such as San Francisco or New York).
• We want to offer options into the company equity through our $HOST token. When this can be implemented, the grant contemplated for this position would be $65,250 (not tied to location).
• 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
• Mental-health and emotional support with therapists on call through Slack. 

PeopleGoal is a game changer in the HR tech industry, trusted by more than 5,000 companies across the globe. We are growing at a ranging pace and looking for super-talented people to thrive together. If you want to work with a highly motivated and agile team, PeopleGoal is your place!

We are looking for a Customer Support Representative to act as a liaison, provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:
Providing first level contact and convey resolutions to customer issues
Properly escalating unresolved queries to the next level of support
Tracking, routing and redirecting problems to correct resources
Keep records of customer interactions, process customer accounts and file documents
Build sustainable relationships with customers through interactive communication

Requirements:
Proven customer support experience
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively

Benefits
Generous holiday allowance
Flexible and remote working
Voluntary matched pension contributions

We are a team with diverse backgrounds that is not afraid to experiment and learn by trying. We aim to give every employee the opportunities that will allow them to develop professionally and succeed at their role today, and in their future careers.

Follow us on LinkedIn and stay-tuned with our latest developments!

PeopleGoal provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, pregnancy, childbirth and related medical conditions, genetic makeup, marital status, military service, or any other classification protected by applicable local laws. 

About the Position

Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? We are seeking a Customer Support Representative to assist Customers and Revvers with questions and technical issues while providing a world-class customer experience.

This role will report to a Customer Support Team Lead. As a member of the Customer Support team, you will be responsible for Answering Phone Calls, Taking Chats and Responding to Emails.

Your duties will include:

• Skillfully communicating with customers while providing an unrivaled experience through phone, chat and email
• Skillfully communicating with freelancers while providing an extraordinary experience through email
• Work seamlessly across all Rev services to resolve issues large and small
• Review and process incoming orders for our various service offerings
• Collaborate with the support team while maintaining our core values and meeting goals
• Promote a helpful, happy attitude with both customers and your team members

Qualifications

• 1+ years sales and/or customer support experience
• You are tech-savvy. You are the person your family calls for help when their computer goes wonky and you do so with patience and compassion. You can easily troubleshoot basic issues.
• You have excellent written communication skills. When you write, words flow like butter and people are impressed by your well-thought-out prose.
• You have rare people skills which allow you to get out in front of problems and proactively help with potential troubles.

#LI-REMOTE 

We’re looking for a full-time Customer Support Representative (Concierge Associate) to join our member services team and digitally engage with members (users) and help them find the right healthcare for their needs. This role’s focus is member support via phone, chat, and email. Concierge Associates serve as the voice of Garner, so you should be passionate about providing quality service and helping people solve their problems. In this role, you will become an expert on Garner’s product, operations, and the needs of our members. For the strongest candidates, this is a jumping off point to grow within the company.

To ensure that we have coverage for Garner users, Concierge Associates have some shift requirements. Current service operates weekdays during east coast business hours, though that may change in the future as needs dictate. Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and digital member support.

Responsibilities Will Include:

• Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider
• Following best practices for handling member inquiries; suggesting improvements as needed
• Maintaining a high level of organization within Garner’s platform and tools, including Zendesk and G Suite
• Relaying member feedback to product and operations teams to improve Garner’s solution
• Triaging and escalating complex and urgent member care needs
• Maintaining detail-oriented working knowledge of employer health benefits and insurance

The Ideal Candidate Has:

• A bachelor’s degree
• A passion for helping people solve their problems, with an ability to think creatively and empathetically and stay calm under pressure
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment
• A desire to be a part of our mission to improve the healthcare system 

Customer Experience Representative

You have proven customer service experience and related business skills along with an internal drive towards the care of customers. You have an innate ability to make customers and team members feel heard, reassured, and empowered to create work that matters. You understand the need for both empathy and efficiency in a successful customer experience team.

As our Customer Experience Representative, you’ll be focused on customer communications and also have many opportunities to learn and grow in new areas with our successful CX team.

What You’ll be Doing In this Role:

• Performing as an active and responsible member of the Customer Experience team responsible for all customer support functions
• Communicating with MFI customers via email, social media, SMS, live chat, and blog comments
• Collaborating with the CX team and various internal teams on continuing to improve our customer’s journey
• Working fluently as a team member on the flow of customer input to maintain company standards and timeframes
• Helping to act as the voice of the customer to others within the MFI organization to ensure that we’re constantly improving our business based on serving our customers
• Delivering outstanding, practiced support to our customers and community; taking ownership of regular customer service tasks
• Working responsibly with customer inquiries, adhering to MFI CX processes for communicating with customers, understands and is able to resolve billing issues and related matters. Seeing all matters through, start to finish
• Bringing valuable insights, institutional knowledge, and help to other members of the customer service team

Reading this makes you say, WHOA that’s ME!:

• You’ve worked in active, omnichannel, thriving customer experience team and have the business skills to know what it takes to get it done
• You understand that keeping customers happy means truly understanding their needs and challenges
• You have customer service experience and understand the joys and challenges of working with customers in a sensitive, empathetic manner
• You thrive in a fast-paced environment
• You love simplifying systems, processes, and communication flow wherever possible
• You have experience with web and billing automation involving CRM/email/billing systems
• You’ve worked at a tech start up and/or in a virtual environment where 99% of the customer experience happens online
• You’re an effective, clear communicator in all formats
• You have a passion for mentoring, coaching and educating
• You’re a maximizer and have a knack for finding ways to optimize and improve everything you’re involved with
• You’re practically always on time (or early) and strive to deliver ahead of deadlines
• You care deeply about your work, colleagues, and the well-being of the company
• You’re not (overly) attached to your ego you’re focused on finding, developing, and executing on the best ideas to get the best results
• You’re 10,000% comfortable working in a virtual environment
• You do whatever it takes and the phrase That’s not my job is not a part of your vocabulary
• You’re a born GO GETTER always looking for ways to add value, do better work, improve efficiencies, build others up, and make the world a better place

Necessary Skills:

• 6+ years relevant work experience and you’re located in a United States time zone; Pacific preferred
• Strong background in performing customer service-related tasks in a thoughtful and purposeful manner
• High intrinsic motivation to serve others and work intelligently through customer-related communications, issues and billing-related matters
• A positive, high energy and customer centric/solution oriented mentality
• Excellent listening, problem-solving and organizational skills
• Ability to write comprehensive reports and work with cross-functional teams
• Strong verbal and written communication skills
• Software experience with HelpScout, Zendesk, or other helpdesk platforms, billing software and CRM experience
• Strong problem solving and critical-thinking capability
• Ability to adapt and be agile as needed in a fast-paced, growing environment
• Attention to detail
• Experience working remotely preferred

This position is not for you if:

• You have personal drama
• You don’t like working with customers and improving their experience
• You don’t have a passion for improving customer service processes
• You don’t really commit wholeheartedly to anything
• You don’t like marketing, sales, technology or being the best
• You think self-help is weird
• You have no sense of humor
• You don’t live and work within the United States

The nitty gritty:

• This is a full-time virtual position working with our virtual team. You’ll have full autonomy over where you work, what you wear and which pet sits at your feet
• Paid medical and dental insurance, plus $1,500 HSA deposit
• Vision insurance
• Flexible Spending Account for health insurance and childcare
• 4 weeks company closure time off (exact dates determined by company)
• 10 days PTO
• Paid holidays
• 5 sick days
• 3 personal holidays to use as you choose
• 401(k) with company match and profit sharing
• Paid parental leave
• Colleagues who will make you laugh and support you every step of the way

About Marie Forleo International

Marie Forleo International is a socially-conscious digital empire founded by #1 New York Times bestselling author and one of the most sought-after motivational coaches in the world, Marie Forleo. Our mission is to give people the tools they need to change their lives. We do this through our award-winning show MarieTV, The Marie Forleo Podcast and our online training programs like B-School and The Copy Cure.

We believe in the power of personal growth, laughter and life-long learning. Our motto is everything is figureoutable, and we’re dedicated to helping millions of big-hearted dreamers use their gifts to change the world.

We hire people who are motivated by our mission and passionate about creating positive change. Our team is remotely distributed; we care more about your work-ethic and attitude than your location.

At Marie Forleo International, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative experiences that improve the way people live, learn, communicate and grow. We’re proud to be an equal opportunity employer and we firmly believe that our work is best when everyone feels free to be themselves. 

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

We are hiring 100+ customer service reps/sales agents to sell shipping containers!

-We’re located in Tampa, Florida but you can work anywhere in the US!

-Daily training provided 

-1099 position

-Flexible hours 

-Part-time

-Excellent company to work for

Daily training is provided. You don't need to have sales experience, but it is a plus!

You just have to be friendly, have great English grammar, and have persuasion skills. Flexible working schedule. This job is perfect for someone who already works full-time and is looking for extra income! Great commission pay too and a great remote work culture/environment! 

If interested, submit an application on our website here: https://usedconex.com/join-our-team-ve/

You can also email your resume over to hiring@usedconex.com instead. 

Thank you! 

How you’ll make an impact:

As a Customer Success Specialist, you will work directly with the founding team ensuring accounts run effectively and smoothly.  You will be responsible for managing certain account operational activities.  

Primary areas of responsibility will include supporting our customers to get the maximum value of our platform and services. 

You will amplify the voice of the customer internally by driving continuous feedback into our Product, Engineering and Marketing teams on ways we can better serve our customers. 

If you always STRIVE to be your best, you’re PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice!

What you'll do:

·        Answering support emails to help customers and potential new customers

·        Managing / updating content in the Knowledge Base so our customers can find help on their own

·        Submitting bug reports to the bug tracker

·        Proactively engage with customers to provide solutions for best outcomes when using our platforms 

·        Anticipate issues and find opportunities to replicate, systematize and document solutions used for other customers to support effective scaling as the team and customer base grow.

·        Proactively engage with the founding team during our vision and roadmap discussions to advocate for customer needs around future enhancements to our platform.

·        Monitor customer health, and leverage customer insights to mitigate risk.

30 Day Targets:

·        Learn how to use Stock&Buy product suite and the different parts of our platform

·        Learn who our target markets are

·        Start to actively work on the day-to-day support request queue

100 Day Targets:

·        Build out the Knowledge Base into a resource we can use for Frequently Asked Questions

·        Build our customer success strategy

Requirements:
·        Native-level-proficiency in English
·        Deep understanding of e-Commerce operations such as supply chain, inventory management, sales. These skills are critical as you will be mostly working with operation managers from our customer’s side.
·        Experience running a Shopify, or any other e-Commerce platform is a great addition (candidates who tick this point will be considered first)
·        Previous experience (2+ years) in a customer facing role (support, success, sales) is a significant plus
·        Writing/web content creating experience
·        Highly organized with a strong attention to detail
·        A strong team player who can work collaboratively with both internal and external teams

·        Ability to work within a fast-paced environment

·        Video editing skills would be an excellent plus as we are also building our video tutorials library

What's in it for you?
·        A clear career growth and succession opportunities across our fast growing business

·        Excellent salary package on offer

·        In a remote first company, you can work flexibly from the comfort at your home. All you need is a computer, a desk and a high-speed internet connection.

·        Exceptionally people focused culture that values input from all employees

·        Multicultural environment in a company open to hire worldwide and customers from all around the world

·        A supportive leadership team