POSTED Aug 16

Customer Care Professional at Assurant

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Remote Customer Care Professional

United States Virtual

Full time

100% remote

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.

Acting as the customer’s primary point of contact, you will:

  • Receive in-bound calls from customers who want to open a claim
  • Listen, solve problems, answer questions and work with them to find a resolution
  • Use your expertise to proactively make recommendations that will help customers avoid future issues

What you will enjoy:

  • The variety of work – every day and every customer’s situation is unique
  • Being part of a high performing, collaborative and supportive team
  • Competitive compensation and paid time off
  • Medical benefits begin on your first day
  • Career advancement opportunities

The ideal candidate will have:

  • Relentless drive to provide exceptional customer service
  • Excellent communication and listening skills
  • Strong attention to detail and problem-solving skills
  • Ability to adapt to change and work well in a fast-paced environment
  • Ability to multi-task using technology while handling calls
  • Minimum high school diploma or GED

We are hiring for:

  • Monday-Friday 12p-9pm EST
  • Saturday and Sunday 10am-6:30pm
  • This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
  • We do pay shift differentials for night and weekend schedules worked

When you start, we train you:

  • It’s a combination of virtual “class room” & “on the job” training that is typically 6 weeks long but duration can vary
  • Class room training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break

Pay Range: $14.36 – $22.25

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. 

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