POSTED June 17

Customer Experience Intern (Summer 2022) at Atom Finance

  • Customer Support
  • Internship
  • Anywhere (100% Remote) Only
Job Description

Atom Finance is building an embedded financial intelligence platform that helps companies build the best consumer investment experience quickly and easily. We're finding new and innovative ways to distribute our best-in-class investment research platform to retail investors worldwide by partnering with some of the world's best companies, from bulge-bracket banks and brokerages to up-and-coming fintechs.

We’re seeking a customer experience intern to join us for the Summer to support our growing client base and maintain a high-quality customer experience. There is potential for an extension into a part-time position after the Summer.

What you’ll do:

  • Support our customers by replying to inquiries and feedback in Zendesk in a timely manner
  • Maintain a customer support data collection system to help inform our product roadmap
  • Report bugs and feature requests to our engineering and product teams, and work collaboratively with those teams to triage and fix bugs
  • Assist with regression testing on our core platform prior to each release to ensure an optimal experience for our users
  • Work with our CX and product teams to maintain various databases that will directly impact our product and platform, including collecting high-quality financial data for public companies
  • Identify and pitch process improvements to optimize internal operational efficiency
  • Support the Customer Experience Manager in additional projects as needed

Who you are:

  • Working towards an undergraduate/graduate degree with an interest in joining the tech industry
  • Comfortable writing solution-oriented, considerate emails and interacting directly with customers
  • Tech-savvy and able to quickly adapt to new softwares and processes
  • Willing to learn and always asking questions. You might not be an expert on fintech or investments, but you’re eager to learn the ins and outs of customer operations and experience
  • An empathetic leader. You should have the ability to understand the needs of others and be aware of their feelings and thoughts
  • Optimistic. You enjoy the challenge of building a world-changing FinTech start-up from the ground level

What you’ll gain:

  • Develop an understanding of the financial intelligence landscape
  • Gain experience managing customer support channels for a fast-growing fintech company
  • The opportunity to drive product improvements and see them implemented for our team and our customers
  • Benefit from exposure to and experience with customer experience softwares, as well as collaborative and seasoned CXers, product managers, engineering, and business development professionals
  • Develop CX, customer support, and product experience to add to your resume
  • Hands-on startup experience

About Atom Finance:

At Atom Finance (“Atom”), we hire talented people and give them the autonomy, support, and resources needed to build cutting-edge technology and products for everyone interested in finance and investing. As a result, we produce technology that is scalable and robust, leveraging cutting-edge technology.

Are you looking to make impactful, scalable contributions transforming the way we think about finance and investing? If so, we would love to help you excel here at Atom. We take pride in our tightly-knit, team-based culture providing a collaborative, supportive environment to bring institutional-quality tools to the masses.

Headquartered in New York City, Atom is a venture-backed FinTech startup building the next-generation investing platform.

Our mission is to empower everyone to make informed investment decisions by democratizing access to institutional-quality resources.

We pride ourselves on maintaining a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

With the continued impact of COVID-19 and social distancing measures, Atom fully supports remote interviewing and COVID-19-conscious working policies. 

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