Consumer Experience Product Manager at Signpost

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

What’s the role all about?

Signpost is creating a one of a kind communication platform that helps home service professionals easily grow their businesses by responding instantly, simplifying communications, and building credibility. Our mix of solutions is aimed at making our client’s lives easier and their businesses healthier.

As a Product Manager at Signpost, you will work cross functionally to represent the voice of our customer to drive iterative solutions that they will love – from customer discovery to launch. You will drive the Customer Experience roadmap for our clients – aimed at delivering delightful experiences with the product and ultimately helping the client get the results they seek with our product.

With great communication skills, you’ll thrive in ambiguity, working closely with Engineering, Marketing, Sales, Customer Support, and other Product Managers to collaborate and deliver solutions that help our clients run their home services businesses.

We are looking to fill a full time position and are excited to find a great match for our existing Product Team!


  • Ownership of product life cycle from customer discovery through delivery and adoption.
  • Understand and break down problems for our customers through user research, running experiments with prototypes, prioritizing what to build next by evaluating tradeoffs, and executing on the roadmap that contributes to the company’s goals and vision.
  • Collaborate with design, engineering, product marketing and analytics teams to make smart decisions that deliver for our customers
  • Manage the day-to-day operations of a kanban team in partnership with an Engineering Manager via A/B test, specs, figma prototypes, tickets etc.
  • Monitor the market and develop competitive analyses
  • Learn and adjust frequently to meet goals

Required background:

  • 4+ years experience in web-based Product Management and demonstrated success as a previous Product Manager with a consumer facing product
  • 3+ years experience with end to end project management exhibiting ruthless prioritization
  • Proven ability to simplify complex business problems and find the solutions that our customers will love that fit within the confines of the business
  • Superior communication skills: you communicate clearly and concisely and can tailor your message to your audience – translating between technical details, customer problems, and business impact of the team’s work
  • Strong ability to collaborate across functions and levels, seamlessly managing the priorities of multiple stakeholders
  • A detail-oriented mindset and a bias for actions
  • Strong time management skills and ability to work in ambiguous situations
  • Strong problem solving, analytic, and decision-making skills. Able to ask the right questions, interpret data and trends, diagnose problems, and formulate effective action plans to resolve issues.
  • Knowledge of project management tools, like Jira or Trello

About our hiring:

We support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

This is a full time position starting at $110,000 (dependent on experience)

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