LawnStarter is the leading on-demand platform for lawn care and landscaping services in the US, and our vision is to be the one-stop shop for all outdoor home services. Over the past 8 years, we’ve grown to 120 metro areas, raised $30 million in funding, and acquired our biggest competitor, solidifying our leadership in the space.

Responsibilities:

• Rotation between inbound and call back queue calls, chat, email support.
• In this position, you will be taking over 300 contacts a week. These will be supporting both our customers and our providers on various operations-related issues. Our average handle time is around 10 minutes
• Our hours of operation are Monday - Friday, 6 am - 10 pm CST, and Saturday - Sunday, 7 am - 6 pm CST.
• We offer 8hrs per day for a max of 5 days per week (40hrs) during those hours.
• We also have 10-hour shifts available as well. These will also be 40-hour weekly shifts.
• You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution.
• You should have an understanding of how to connect with a Western individual and be skilled at problem-solving, building rapport, and offering empathy.

What we are looking for:

• Empathetic to customers, knows how to use soft skills to establish rapport and diffuse difficult situations.
• Ability to work efficiently and creatively to solve problems by utilizing all available tools and resources.
• Active listener who can interpret a problem, determine an approach to solve, and main call control.
• Ability to adhere to a schedule
• Adaptable to change
• High productivity at defined proficiency levels
• Willingness to receive and act on feedback from the leadership team
• Works with integrity and collaborates with team.

Requirements

• High school graduate required, some college preferred.
• EXCELLENT written and verbal English skills, conversationally fluent.
• Experience of at least 1 year in a customer contact center environment, supporting United States customers.
• Knowledge of ZenDesk a plus.
• Prior experience using CRM and VoIP software is a plus, knowledge of Google Suite is preferred.
• Computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor) with a noise-canceling headset. We cannot use chrome books, tablets, ipads, or cell phones as they are not compatible with our phone system.
• Consistent power source; and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work
• Back up power and internet supplies to ensure you are able to complete your full shift
• Willing to work US hours and weekends; and amenable to working in rotating shifts

Benefits

• Work from the comfort of your own home.
• $6-$9/hr USD based on experience 

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.

More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We’re looking for a Customer Support Representative to play an essential role in creating the customer experience. You will be the voice of Front, responsible for all types of customer inquiries, and for keeping our customers happy.

This is a fully remote position in Ireland, expected to work the following shift (UTC):
Monday 7:30am-5:30pm
Tuesday - Thursday 7:30am-3:30pm
Friday 7:30am-1:30pm

Additionally, this position is expected to be on-call 24/7 a few weeks/weekends per year.

What will you do?

• Ensure 100% success of all of our Front customers
• Engage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction
• Become an expert on how Front works and its day-to-day usage
• Respond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)
• Debug and test product features and report them to product and engineering
• Identify common customer challenges and proactively find ways to improve our product and processes

What are we looking for?

• A highly motivated self starter who is ready to dig in, hustle, and crush the queues
• 2 years minimum proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience)
• Tech savvy and hungry to improve technical skills
• Ability to identify customer needs and successfully implement solutions
• Excellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different users
• Humble and friendly person who genuinely loves helping people and solving problems
• Fluent in English (+ French is a bonus)
• Experience with using Front is a huge plus!

The salary range for this position is €37,200 - €44,400. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information.

What we offer
✨ Competitive salary
🤝 Equity (we are post-series D & backed by some of the best VCs in the US)
🏥 Private health insurance fully covered by Front
💪 Flexible Fridays - learn more here!
🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)
🛋 Mental health support with Modern Health
🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. 

The medical system is failing the 65% of adults in the US suffering from chronic disease.

People are becoming more health-conscious, and a new era of holistic healthcare, driven by educated consumers, is emerging.

There are already more than 1 million people in the US providing holistic care, like acupuncturists, chiropractors, massage therapists, nutritionists - and dozens more - and they offer tremendous value, most of which is untapped.

Many still see these therapies as 'alternative,' but we have conviction that with better tech and UX for both consumers and practitioners, holistic care will be recognized as a more effective model of healthcare, and we can revolutionize what we as a society deem 'primary medicine.'

Heal.me is a marketplace and SaaS booking platform for holistic practitioners, and our plan is to become the operating system for holistic healthcare. More than 4,000 practitioners are offering services on the platform today, and we've raised more than $3M from early investors in Calm, HeadSpace, Uber, and MindBody.

We're looking for our next cutomer service representative to join our customer success team and help support our growing community of holistic practitioners. The role consists of responding to tickets, tracking client payments, hosting live onboarding and support calls over Zoom, and a number of random tasks that come up working at a startup. It's a blend of customer service and customer success.

The right person is a self-starter who speaks the language of wellness and has a proven track record of CS success.

This position is a contractor position.

Heal.me is not a woke company. We're a team of people dedicated to winning. Our top KPI is the # of bookings through our platform - and growing that number is our sole focus. While there are many other worthy causes, we see that it is our moral imperative to not be distracted from this one.

Heal.me is not a digital-namad/casual lifestyle company. We're a team of people inspired to make a big impact in the world, with the understanding that hard work and sacrifice are part of the journey.

Starting Salary: $24-30K US

Requirements:
Minimum 2+ years CS experience
Growth mindset
Passion for wellness and mission alignment
Sharp communication skills
Autonomous, self-starter with a figure-it-out attitude
Team player

Benefits: $300/mo wellness care 3x/week team breathwork Holidays + 15 days PTO 

Title: Customer Service Phone Representative – Remote

Location: United States

Full-Time

Job Details

Description

Are you ready for a career you can BELIEVE in?

• Do you have a strong belief in the 2nd Amendment?
• Do you support the natural-born right to armed self-defense?
• Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?

The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe.

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

Position Summary:

Customer Service Phone Advisors provide a world-class experience for our members who reach us by phone. Be part of a team primarily responsible for receiving inbound contacts from USCCA members and prospects and for making outbound calls to welcome and serve our members.

What will you do? Connect, inform, and assist our callers with all of their membership needs such as updating account information, product purchases, discussing and executing product and membership purchases, membership retention efforts, and engaging in real conversations that deepen trust between our members and the USCCA brand.

This is your opportunity to perform in a supportive team environment and use your unique talents to do meaningful work. At Delta Defense, this position requires a dynamic approach. Service translates to engagement as we focus on a find-and-fill needs outlook with our members and prospects.

Worried about training? Don’t be! Delta Defense provides comprehensive, 8-week PAID training so you will be knowledgeable and confident when engaging with our members.Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

Build deep connections while helping others be the very best protectors of self and family. If you want a job that can make a true difference in someone’s life, every day, then this role is for you! Join a super fun team that delights in crushing goals and creating raving fans.

** Please watch your email for next steps after submitting your application. You will be asked to take two online assessments in order to complete the application process. We look forward to your application. **

Essential Duties & Responsibilities:

• Field customer calls, troubleshoot and resolve issues, strengthen member relationships.
• Respond to customer inquiries with knowledgeable, well thought out answers.
• Deepen and retain member relationships through engaging conversations.
• Maintain up-to-date knowledge of our products, services, and promotions.
• Operate with a find needs, fill needs mindset. Provide solutions, offers, and information to match customer needs for product and membership needs.
• Handle and resolve customer concerns with empathy and attention to detail.
• Follow up with customers as needed to ensure the best possible service experience.
• Save/retain customers who are contemplating non-renewal of their membership.
• Meet or exceed established targets and key performance indicators.
• Collaborate with your team members and help one another learn and grow.
• Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience:

• High School diploma or equivalent. Associate’s degree or higher preferred.
• Prior work history in a Customer Service role. Experience in fielding customer concerns by phone is a plus.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
• Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Able to work equally as well in a team environment, in-office or remotely.
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
• Demonstrates the Core Values of Delta Defense, LLC.

Worried about training? Don’t be! Delta Defense provides comprehensive, 8-week PAID training for our Customer Service Phone Representatives so you will be knowledgeable and confident when engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

** Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire. ** Training is virtual for remote employees.

Hiring for Full Time positions only. Afternoon and evening shifts available.

Starting hourly wage is $18.00 per hour. Up to $3.00/hour in premiums are provided based on days and hours worked. This role is also bonus-eligible for company incentive plan. This position can be performed in our beautiful headquarters in West Bend, WI or remotely.

If you are a Colorado resident, please email us at recruiting@uscca.com to receive complete benefits and compensation information. Please include the job title in the subject line of the email.

LI#-Remote 

Title: Customer Care Team Lead

Location: Auckland Auckland NZ

About us

Employment Hero is an Australian tech unicorn – valued at over $2 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. Weve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If youve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

As a Customer Care Team Lead, you will work in the business driving and managing performance to the expectations of the Support Squad across the scope of BAU delivery. You will be supporting the Head of Customer Care and Customer Support Managers in executing and embedding initiatives.

Responsibilities

• Recruit, onboard, coach and develop a team of customer support agents by nurturing an environment where they can excel through encouragement, empowerment and meet clear expectations.
• Manage team roster, queue workflow, backlog, escalating priorities, SLA adherence and fifo workflow.
• Weekly and monthly agent and team metric reporting, surfacing insights and solutions needed to resolve.
• Responding to and resolving inbound support tickets, customer & agent escalations, and phone call questions related to the Employment Hero Platform as needed based on volume.
• Triage customer support issues and liaise with the appropriate team (e.g. Product & Engineering) to resolve as needed.
• Champion ongoing process improvement and best practice suggestions to implement amongst the Support team, and providing internal support for the wider business.
• Conduct testing across the platforms to identify user error/system logic and investigate root causes in order to maintain platform knowledge and Support Consultants.
• Driving the responses and resolutions to negative CSAT and NPS feedback to determine root causes of issues, and further recommendations for customer account improvement through Support Consultants.
• Ensure Support Consultants are adhering to ticketing best practices and expectations as set by Support Managers and Head of Customer Care.
• Execute the roll out of initiatives and projects cascaded from Support Managers.

Requirements

• SaaS leadership experience.
• Experience and SME knowledge in HR and/or Payroll is a plus!
• Exposure to varied industries and business models e.g. owner operated, mid-large, flat structure and complex.
• Proven ability to handle escalations of customers and internal stakeholders relating to SaaS platforms; including technical and service.
• Proven ability to lead, manage, grow and coach teams.
• Previous exposure to roles requiring ongoing internal and external stakeholder management.
• Previous experience in managing workplace disputes, performance management discussions, coaching and delivering constructive feedback.
• Ability to proactively identify individual, team and group areas of improvement for coaching and process areas.
• Exposure and comfortability to work in fluid, high change environments with disruption.
• Problem solving skills with a sound and thorough approach to troubleshooting.
• Ability to manage competing priorities by working autonomously, but requesting assistance where needed.
• Strong, polished verbal and written communication skills with the ability to translate between business and technical knowledge/terminology.
• High level of emotional intelligence and maturity.

Benefits

• Self, health, wealth and happiness programs.
• Remote first and flexible working arrangements.
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? Weve got you covered!).
• We set you up for success with the latest and greatest hardware, tools and tech.
• Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!).
• Social events to get to know your new colleagues.
• Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

• Raised $181M achieving unicorn status February 2022
• LinkedIn Top 25 Startups 2021, ranked #2 in Australia
• The Australian Top 100 Innovators List 2021
• Raised $140M Series E round led by Insight Partners July 2021
• Raised $45M Series D round led by Seek 2021
• Deloitte Technology Fast 50 2020, ranked #42 in Australia
• LinkedIn Top 10 Startups 2020
• Raised $22M Series C Round led by Seek July 2019
• Raised $8 mill series B round led by Seek and OneVentures
• Deloitte Technology Fast 50 2019, ranked #20 in Australia
• GetApp Category Leader Q1 2019
• Deloitte Technology Fast 50 2018, ranked #12 in Australia
• HRD Gold Medalist – Human Capital Management Systems 2018
• HRD Gold Medalist – Rewards and Recognition Service Provider 2018
• HRD Rewards and Recognition Employer of Choice 2018
• LinkedIn Top 25 Startups 2018
• EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you* 

Title: Customer Service Representative (Dental)

Location: Remote Remote PH

We are seeking a dedicated and customer-focused individual in a dental field to join our team as a Customer Service Representative. The successful candidate will play a crucial role in providing exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.

Responsibilities

Customer Interaction:

• Respond to customer inquiries and provide information about dental services, appointments, and general inquiries.
• Handle incoming calls, emails, and messages professionally and efficiently.

Appointment Scheduling:

• Coordinate and schedule dental appointments based on customer preferences and clinic availability.
• Remind customers of upcoming appointments and provide necessary information.

Insurance Coordination:

• Assist customers in understanding their dental insurance coverage.
• Verify insurance information, process claims, and address billing inquiries.

Problem Resolution:

• Address and resolve customer concerns, complaints, or issues promptly and effectively.
• Collaborate with relevant departments to ensure customer satisfaction.

Product Knowledge:

• Stay informed about dental procedures, services, and products to effectively communicate with customers.
• Provide information on preventive care and dental hygiene practices.

Documentation:

• Maintain accurate and up-to-date customer records in the database.
• Document customer interactions, issues, and resolutions for future reference.

Team Collaboration:

• Work closely with dental professionals and administrative staff to ensure seamless customer service.
• Participate in team meetings and training sessions as required.

Requirements

• Previous experience in customer service, preferably in a dental setting
• Knowledge of dental procedures, terminology, and insurance processes.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Proficiency in using customer service software and office applications.

System Requirements

• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best. 

Title: Customer Operations Specialist

Location: Remote (US)

Remote (US) | $50,000 – $60,000 + Benefits | Hear from the team
About us:

Monzo is one of the top fintechs in Europe. In the last few years, we’ve built a banking app that our customers love with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others – most recently at a $4.5bn valuation.

We’re just getting started in the US: We’re a small team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on launching an amazing US product, shipping and iterating quickly, and finding product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.
About You:
You’re a recent graduate or someone with a few years’ work experience. You’re keen to get involved in an early stage startup and excited for the opportunity to build Monzo in the US. You see customer support as central to the product we are building, and might use the knowledge you develop in this role to scale an operational area at Monzo in the future.

You’ll be a problem solver and a strong advocate for customer experience
We’re looking for someone who isn’t afraid to troubleshoot tough problems. When something comes up that no one has seen before you’ll work directly with the rest of the team to solve the issue, and help build a process to tackle the same problem in the future. You’ll listen to customers’ concerns with positivity, empathy and patience. You’ll fix whatever’s up and help us stop it from happening again.

Customers are the heart of Monzo
In the UK we’re known for our outstanding customer support. We’re looking for help building the foundation for our Customer Operations team in the US. You’ll be the first point of contact for some of our early US customers. You’ll be tackling questions, identifying bugs, and feeding back directly to our product and engineering teams.

Our mission is to make money work for everyone, and while having a great app is part of that, having access to world class customer service is another. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better. This is a unique opportunity to help us shape what customer service will look like as we expand into the US.
Your day-to-day:

• You know what great customer support looks like and you’re passionate about delivering it at scale
• Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums, focusing on calls and in-app chat, but can include social media platforms and email when needed
• Developing a deep understanding of what our community really wants from a digital banking product and helping us prioritize what we build accordingly
• Proactively spotting patterns in customer feedback to see where we can make positive changes to our processes, tools, or product
• Working closely with our financial crime team to act as the first line of defense to help spot and investigate trends
• Dealing with tricky payments-related queries; investigating when things go wrong and making sure we set it right
• Supporting other members in the customer support team by being a point of escalation and mentoring new joiners. Making sure the rest of the company stays customer-focused and fixated on building the best banking product in the world

You should apply if:

• You know what great customer support looks like and you’re passionate about delivering it at scale
• You’re great at explaining things to people, and have flawless written English
• You are proficient in Spanish and comfortable speaking with and writing to customers in Spanish
• You delight in investigating complex problems, getting to the root cause, and fixing them
• You’re friendly, focused, and super organized
• You’re comfortable working in a fast-paced environment and adaptable to constant change
• You’re comfortable with ambiguity and able to work independently
• You’re excited for a challenge and want to be part of the team that makes Monzo!

In addition to the above, we’d also love to hear from anyone with:

• experience in a support/service role for a financial services company or technical support organization
• interest in financial technology
• previous experience in a training or coaching role or experience managing cross-functional projects

The interview process:

Our interview process involves 3 main stages:

• initial phone call
• a practical written exercise, and
• 2 or 3 video interviews

Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process where you can ask any specific questions you might have.
What’s in it for you:

$50,000 – $60,000 + plus stock options & benefits

This role has the option of being fully remote within the US. We have small offices in San Francisco and New York where team members regularly work together. A few times a year, the whole team meets up in a different location in the US for teamwork and socializing

Learning budget of $1,500 a year for books, training courses and conferences

And much more, see our full list of benefits here

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

#LI-SC1 #LI-REMOTE 

Customer Care Team Lead

Remote

Auckland, New Zealand

Customer Support

Full time

Forecast-Support

About us

Employment Hero is an Australian tech unicorn – valued at over $2 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

As a Customer Care Team Lead, you will work in the business driving and managing performance to the expectations of the Support Squad across the scope of BAU delivery. You will be supporting the Head of Customer Care and Customer Support Managers in executing and embedding initiatives.

Responsibilities

• Recruit, onboard, coach and develop a team of customer support agents by nurturing an environment where they can excel through encouragement, empowerment and meet clear expectations.
• Manage team roster, queue workflow, backlog, escalating priorities, SLA adherence and fifo workflow.
• Weekly and monthly agent and team metric reporting, surfacing insights and solutions needed to resolve.
• Responding to and resolving inbound support tickets, customer & agent escalations, and phone call questions related to the Employment Hero Platform as needed based on volume.
• Triage customer support issues and liaise with the appropriate team (e.g. Product & Engineering) to resolve as needed.
• Champion ongoing process improvement and best practice suggestions to implement amongst the Support team, and providing internal support for the wider business.
• Conduct testing across the platforms to identify user error/system logic and investigate root causes in order to maintain platform knowledge and Support Consultants.
• Driving the responses and resolutions to negative CSAT and NPS feedback to determine root causes of issues, and further recommendations for customer account improvement through Support Consultants.
• Ensure Support Consultants are adhering to ticketing best practices and expectations as set by Support Managers and Head of Customer Care.
• Execute the roll out of initiatives and projects cascaded from Support Managers.

Requirements

• SaaS leadership experience.
• Experience and SME knowledge in HR and/or Payroll is a plus!
• Exposure to varied industries and business models e.g. owner operated, mid-large, flat structure and complex.
• Proven ability to handle escalations of customers and internal stakeholders relating to SaaS platforms; including technical and service.
• Proven ability to lead, manage, grow and coach teams.
• Previous exposure to roles requiring ongoing internal and external stakeholder management.
• Previous experience in managing workplace disputes, performance management discussions, coaching and delivering constructive feedback.
• Ability to proactively identify individual, team and group areas of improvement for coaching and process areas.
• Exposure and comfortability to work in fluid, high change environments with disruption.
• Problem solving skills with a sound and thorough approach to troubleshooting.
• Ability to manage competing priorities by working autonomously, but requesting assistance where needed.
• Strong, polished verbal and written communication skills with the ability to translate between business and technical knowledge/terminology.
• High level of emotional intelligence and maturity.

Benefits

• Self, health, wealth and happiness programs.
• Remote first and flexible working arrangements.
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!).
• We set you up for success with the latest and greatest hardware, tools and tech.
• Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!).
• Social events to get to know your new colleagues.
• Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

• Raised $181M achieving unicorn status February 2022
• LinkedIn Top 25 Startups 2021, ranked #2 in Australia
• The Australian Top 100 Innovators List 2021
• Raised $140M Series E round led by Insight Partners July 2021
• Raised $45M Series D round led by Seek 2021
• Deloitte Technology Fast 50 2020, ranked #42 in Australia
• LinkedIn Top 10 Startups 2020
• Raised $22M Series C Round led by Seek July 2019
• Raised $8 mill series B round led by Seek and OneVentures
• Deloitte Technology Fast 50 2019, ranked #20 in Australia
• GetApp Category Leader Q1 2019
• Deloitte Technology Fast 50 2018, ranked #12 in Australia
• HRD Gold Medalist – Human Capital Management Systems 2018
• HRD Gold Medalist – Rewards and Recognition Service Provider 2018
• HRD Rewards and Recognition Employer of Choice 2018
• LinkedIn Top 25 Startups 2018
• EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you* 

Customer Support Specialist – Remote #2730

San Antonio, TX

Area of Interest

Call Center

Position Type

Full-time

Alternate Posting Locations

Georgia – Atlanta
Missouri – St. Louis
Texas – San Antonio

Position Description

**This is a permanently remote position which can be home-based anywhere in the U.S**

Start Date: February 26th, 2024.

JOB SUMMARY

The Customer Support Specialist provides enterprise customer service and technical support for donors, fundraisers, event participants, staff and volunteers of the American Cancer Society through various channels, including phone, chat, email, and/or social media. The delivery of customer service and support to include customers’ fundraising/donation activities, ACS’ software and website interactions, events and volunteer related needs. The Specialist supports customers with specialized inquiries using various resources and technical applications. The Specialist demonstrates the highest level of customer service and promotes resolution of issues through positive and deeper customer engagement. The Specialist utilizes Salesforce for tracking, information gathering and/or trouble shooting issues or concerns.

MAJOR RESPONSIBILITIES

• Handles a high volume of inbound contacts regarding ACS income generation programs, events, volunteer interests and related websites and software.
• Assesses constituent requests and implied needs, using appropriate probing and clarifying questions.
• Attempts first contact resolution by leveraging technology and analytical skills to provide support and accurate information delivery. Takes complete ownership of requests, utilizing resource navigation and analysis skills to resolve constituent’s needs.
• Exercises independent judgment and discretion to appropriately triage urgent and/or complex technical issues to the appropriate level of support staff.
• Provides a high level of professionalism, customer service and cultivation with all customer interactions. Neutralizes escalated customers through excellent rapport and customer engagement.
• Resolves issues in multiple systems and ensures contacts and issues are correctly documented in all appropriate enterprise CRM systems.
• Utilizes administrative rights to troubleshoot and resolve web application, revenue generating and volunteer program issues.
• Employs extensive knowledge of ACS’ events, volunteer activities and programs to educate customers on how to navigate and use websites and tools’ features. Uses all available educational resources and trainings to keep abreast of new developments in relevant software, ACS policies and customer satisfaction techniques.
• Follows appropriate processes and procedures through use of Outlook, SharePoint and other tools.
• Promotes relationship development for continual constituent engagement and revenue growth. Identifies tailored opportunities to further engage customers to foster a mutually beneficial relationship.
• Assesses and reports opportunities for process improvements and report any website, related program outage or technical issue and customer feedback to appropriate resource.

OTHER RESPONSIBILITIES

• Abides by ACS policies and security requirements.
• Educates customers on additional engagement opportunities with the organization, as appropriate.
• Takes ownership of personal performance and development by engaging in coaching discussions with Manager.
• Additional duties as assigned, including projects and testing of new and enhanced process, procedures, programs and software.

Position Requirements

FORMAL KNOWLEDGE

• Some college and/or combination of two years business experience, preferably in a customer service-related position or tech support environment.
• Work from home experience desirable.

OTHER SKILLS

• Communicates effectively, with excellent written and verbal communication abilities required.
• Interpersonal savvy, with strong interpersonal skills required.
• Experience with managing ambiguity and complex situations.
• Demonstrated prioritization of customer focus by exhibiting strong ownership of customer concerns and thoroughly attempts resolution.
• Ability to read, comprehend and deliver information quickly to diverse constituencies. Ability to multi-task within simultaneous oral and written activities.
• Skill in organizing resources and establishing priorities using analytical and problem-solving skills.
• Highly motivated self-starter who can also work as a member of a virtual team, leveraging a variety of channels to communicate with teammates and leadership.
• Strong computer skills required, including demonstrated experience with computer applications using Windows and related software applications.
• Typing proficiency of 50 WPM and ability to satisfactorily pass a pre-hire technology assessment and training assessments.
• Demonstrated experience working with Salesforce, online fundraising applications, mobile apps, social media, etc. preferred.
• Keen attention to detail & effective time management skills required.
• Comfortable working in a constantly changing environment, adapting quickly to new techniques and process changes, and can act as a change agent.
• Proven ability to multi-task, including the ability to read, comprehend and deliver information quickly to diverse audiences.
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain professional demeanor.
• Demonstrates excellent judgment and decision-making skills.
• Spanish language fluency desirable but not mandatory.

SPECIAL MENTAL OR PHYSICAL DEMANDS

• Work is conducted within a virtual contact center environment. Home office must meet privacy and internet requirements.
• Available to consistently participate in approximately 9 weeks of required virtual training on a fixed schedule.
• Ability to adhere to a rigid schedule and work in a sedentary and somewhat repetitious environment. Flexible to work between the hours of 7:00 a.m. CST and 7:00 p.m. CST including weekends and holidays.

The starting rate is $20.25ph. The final candidate’s relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer. 

Customer Support Specialist- Contractor

Remote

Affiliates & Ops

Contract

Remote

CrossFit is looking to hire a Customer Support Specialist Contractor for six (6) months.

The Customer Support Specialist will work directly with our external stakeholders, including affiliate owners, trainers, athletes, members and prospective members and customers via email. You will play an imperative role in supporting and advocating for our passionate and growing community.

RESPONSIBILITIES:

Respond to a wide variety of inbound support requests via email and chat

Partner with cross-functional and field teams to ensure seamless handoff and resolution of support requests

Ensure that news and updates are broadly communicated

Produce process and instructional documentation

Categorize inbound requests for reporting accuracy

KNOWLEDGE AND SKILL:

Proficiency in navigating company communications and programs

Excellent written and verbal communication skills

A problem-solver by nature – you identify and present solutions

Ability to work flexible hours and on-call rotation

Thrive in a fast-paced, dynamic environment

Experience working with technical teams to troubleshoot issues a plus

Competency with Google Suite and Confluence, a plus

EXPERIENCE:

Bachelor’s degree in a related field

CF-L1 preferred

2+ years of experience in Customer Support/Success, Account Management, Professional Services, or related disciplines.

2+ years of experience working with customers on Salesforce or other support software platform

3+ years as a member of the CrossFit Community

Proven ability to succeed on a remote team

CrossFit is a proud equal employment opportunity employer. We seek to recruit, develop, and retain qualified applicants from a variety of backgrounds, skills, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.
 

Title: Licensed Customer Service Representative

Location: Austin TX US

The Role:

As a licensed Customer Care Specialist on LOOP s Support team you’ll be joining a group of mission-driven, service and insurance professionals. You ll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You ll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists as well assisting with ad-hoc projects & duties.

Training is provided along with ongoing collaborative support. Weekend and evening availability required.

Responsibilities:

• Handle calls and chats
• Process policy endorsements, billing requests, track and follow-up on outstanding items.
• Communicate with team members, and escalate items and issues when appropriate.

Qualifications

• Active Property & Casualty license
• 3 or more years of Property & Casualty insurance experience
• Strong verbal and written communication skills and ability to provide and accept constructive feedback
• Insurance policy support, rating or policy lifecycle experience
• Knowledge of underwriting guidelines is helpful
• Attention to detail and strong personal time management skills
• Ability to work independently and remotely
• Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)

Hourly Rate: $24.04 – $25.00

Details:

• This position is for full time, remote work, with the option to work out of our HQ in Austin, TX
• Employee Stock Options
• Health, dental and several ancillary benefits to choose from
• Matching 401K
• Flexible PTO
• Fourteen Weeks Paid Family Leave 

Title: Bilingual Cantonese Customer Service Representative

Location: Remote, any state, US

Location Designation: Remote

Fluent in Cantonese required.

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

There are few Fortune 100 companies as renowned as we are for our diverse culture, training, and career opportunities. So it should not be surprising that when you work at New York Life, you’re backed by unyielding support, development, and resources.

Position Summary

Are you passionate about helping others? Do you enjoy solving problems? Are you interested in a career with an industry leader? If so, becoming a Customer Service Professional at New York Life is a perfect fit for you!

As a Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them. Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so. Not sure how? No problem! Our comprehensive, paid training program will give you everything you need to help service our customers. All we need from you is the commitment to provide best in class service by making every experience a positive one.

Primary Responsibilities:

• Be the first point of contact for handling both routine and tricky customer issues
• Reduce customer effort by taking charge and solving customer problems for them
• Place quality above quantity in everything you do in a way that enhances our company brand
• Work both independently and as part of a collaborative team in a fast-paced, empowered environment
• Attending 2 on-site workdays per quarter, once you have completed training.

Qualifications:

• High School diploma/GED required; Associate or Bachelor’s degree preferred
• Experience solving problems and reducing the effort required of customers
• Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal
• Accountable, ethical, good decision-making ability
• Proficient computer skills and ability to multitask

Training & Development:

You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful. New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development. The typical promotion opportunity occurs within 12-24 months.

Salary:

Competitive full-time base salary, overtime eligibility plus annual bonus potential

Benefits:

Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location

Schedule:

This is a full-time position Monday through Friday. No weekends! Our 7.5 hour shift schedules start and end sometime between 7:45 am EST and 7:15 pm EST.

** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries.

Salary range: $32,500-$47,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 89527 

Location:  US Locations; 100% Remote; Freelance; Part-Time

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Location: US Locations Only 

Title: Customer Care Specialist – Remote

Location: San Diego, CA; United States

Customer Care Specialist

Myriad Genetics Inc. is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Gateway Genomics, a wholly owned subsidiary of Myriad Genetics, is best known for the early gender DNA test SneakPeek, is a personal genomics company dedicated to unlocking prenatal genetic information that gives families insight into their future children. Since inception, more than 1 million SneakPeek tests have been provided to help new parents bond with their babies, make plans, and connect with friends and family around them.

Customer Care Specialist Role: We are seeking an experienced customer service professional to join SneakPeek’s Customer Care team. SneakPeek’s Customer Care Specialists are an integral part of the SneakPeek customer journey. By providing the top-of-the-line service, it is the Customer Care team’s responsibility to ensure that every SneakPeek customer has the best possible experience, from beginning to end.

This role is full-time (40 hours/week), remote, and may be performed from anywhere in the United States. The required shift for this role is 9am PT 5:30pm PT, Monday through Friday. Ideal candidates are open to working one weekend day, weekly, and are open to a flexible schedule (and overtime, if needed) as business needs may change seasonally.

Customer Care Specialist Duties and Responsibilities

Provide friendly and professional customer support through a variety of customer communication channels including phone, chat, and email

Provide accurate, valid and complete information by leveraging team SOPs and tools

Consistently deliver on support metrics, including response times, throughput goals and CSAT benchmarks

Demonstrate expert knowledge of SneakPeek Gender At-Home products

Exhibit solutions-oriented approach to customer concerns and team needs

Act as a representative of the SneakPeek voice and demonstrate SneakPeek values in all customer interactions check out our blog (sneakpeektest.com/blog) and Instagram profile (@sneakpeektest) to get a feel for our tone and ethos

Customer Care Specialist Experience and Qualifications

Candidates for this role must:

Have at least 1 year of experience in customer service

Experience in a high-volume support environment, servicing by phone, chat, and email

Experience in help desk platforms (Zendesk, Salesforce, Helpscout or similar)

Be friendly and professional with excellent verbal, written, and social skills

Possess a strong work ethic with a genuine passion to provide excellent customer service

Work exceptionally well with others in a close-knit team environment

Be proficient with technology, web-based systems, Microsoft Word and Excel

Be able to type 50+ WPM

The most qualified candidates for this role have:

A two- or four-year college degree

At least 1-year of experience with virtual customer service

Experience with e-commerce platforms such as Klaviyo, ShipStation, WooCommerce

Self-starting, entrepreneurial approach 

Title: Customer Service Representative – Core Channel

Location: United States

Remote

Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.

The Role

You will be responsible for ensuring that all of our customers have a best-in-class quality customer experience across multiple channels. You will act as a subject matter expert who can both problem-solve and connect with customers on a human level. You will be part of an empathetic, diverse, and supportive team, where your front-line work is directly connected to the growth and success of Lume.

This role requires the ability to work both independently and within a team. You need to remain focused in a distraction-free, quiet environment while working. Due to the remote environment we work in, we expect team members to be available to check in periodically with teammates, team leads & managers (via Slack huddle, chat & video conferencing). You’ll attend training/skill workshops as needed or required. In some cases, CSRs may be asked to work different hours based on the needs of the company/volume (weekends, evenings, and overtime).

Because this role communicates directly and publicly with customers on behalf of Lume, this role (All CS roles) will periodically receive constructive feedback around messaging & processes, since they are always changing and improving to support the needs of the business. The goal is to give you the confidence, tools, and support you need to succeed in this role!

The Team

The Customer Service Team serves as a direct bridge between the Lume brand and our customers. We strive to create an effortless experience for everyone who reaches out to our team, and we serve as an advocate for our customers in an effort to listen to their input and drive changes to the overall Lume experience. We bring the voice of Lume to our customers and the voice of our customers to the broader Lume team.

Required Qualifications

• 1+ year e-commerce customer service experience
• Advanced experience with our tools: Gorgias, Shopify, & ReCharge (Experience on tools that are similar such as Zendesk, Gladly, or Kustomer may be considered)
• Advanced computer skills (Google Docs, Excel, PowerPoint)
• Outstanding written communication
• Ability to prioritize workload and meet deadlines in a fast-paced environment
• Ability to establish and maintain effective working relationships with team members from multiple teams/departments
• Ability to work a flexible schedule to include days,*nights & weekends + able to attend some video meetings that generally take place M-F within the company hours between 8am – 5pm.
  *Weekend & evening shift availability is required

This Should Describe You

• Superior communicator through all customer service channels
• Highly responsive, engaged, and supportive of the team through email & slack
• Eager to learn, grow, and develop your professional skills
• You thrive on direct, honest, and supportive feedback
• Self Starter, proactive, ability to create or help write macros / recognize needs & share ideas if you notice a need, brainstorming with your manager on developing messaging & processes

Primary Responsibilities

• Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals
• Thrive in a dynamic and flexible environment environment tackling a large array of issues while creating instant rapport with our customers
• Retain deep knowledge of Lume’s products and mission with the ability to communicate features & benefits (product education) and foster brand loyalty
• Deliver above-and-beyond customer service by assisting customers in navigating our website, subscriptions, placing orders, finding the right product/scent etc
• Notice trends and customer pain points and share those with the broader CS team to make sure we deliver the best experience possible
• Coordinate with Customer Service Team to channel customer feedback to all areas of the business such as web development, marketing, design, and product teams
• Contribute to a dynamic and positive team culture

This role can be done remotely, however there may be location constraints based on where Harry’s is registered and able to employ individuals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ individuals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ individuals, you will not be eligible for employment. Please speak with your recruiter to learn more.

#LI-Remote

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $17/hour. 

The Republic of Palau's Digital Residency Program provides the world's first Web3 ID, which supports the application of Palau ID and ID on-chain. As the Customer Service Manager at RNS.ID, you will play a critical role in leading our customer service initiatives and ensuring that our customers receive unrivaled support. This role requires an individual who is not only well-versed in web3 and blockchain technologies but also demonstrates exceptional leadership and organizational skills. You will oversee the application screening process, coordinate regulatory submissions, and maintain the highest level of service quality by regularly updating internal procedures and assessment materials.

Key Responsibilities:

-Oversee the customer service operations, providing excellent support and resolving complex issues in the web3 environment.
-Manage the screening of customer applications, ensuring that information is accurately collected and presented to government agencies when necessary.
-Regularly review and update the pre-assessment questions to reflect material changes and current conditions in the web3 market and regulatory environment.
-Maintain and update macros and other automated tools for efficiency, ensuring they are correctly utilized by the customer service team for consistent and accurate responses.
-Attend daily group meetings to align with broader team goals, report on customer service department metrics, and gather cross-functional input to drive service improvements.
-Train and mentor customer service representatives on the latest web3 developments, customer handling techniques, and internal protocols.
-Foster a culture of continuous improvement by initiating changes to enhance customer service delivery and team performance.

Qualifications:

-Bachelor’s degree in Business Administration, Communications, or related field, or equivalent work experience in customer service management roles.
-A minimum of three years of experience in a management position within customer service, ideally in technology or blockchain-related fields.
-Deep understanding of web3 technologies and a passion for the evolution of digital identity services.
-Experience in handling customer service issues related to government regulations and compliance requirements.
-Strong analytical skills with experience in creating, updating, and utilizing macros and other customer service automation tools.
-Demonstrated ability to lead, coach, and support a diverse and remote customer service team.
-Excellent written and verbal communication skills in English, with proficiency in additional languages being an asset.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in joining RNS.ID. 

About us:
Opus is the world's No.1 Al video clipping tool.
Backed by Lightspeed, DCM, and many other institutional investors, we are building a fully
distributed global team and universal product. We have become one of the world's fastest-
growing Al startups, breaking $4M in annual revenue in just 4months after the launch of our beta.
More information: https://www.linkedin.com/company/opuscliip
Try the product (need VPN to route to the US): https://www.opus.pro?utm_source=hiring

About the role:
We are seeking a highly motivated and experienced Customer Success Team Lead to join us. As the Customer Success Team Lead, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. You will lead a team of Customer Success Representatives and collaborate closely with cross-functional teams to drive customer engagement, retention, and growth.

Responsibilities:

1. Lead and mentor a team of Customer Success Representatives, providing guidance and support to ensure excellent customer service and achieve team goals.
2. Develop and implement customer success strategies, processes, and best practices to enhance customer satisfaction, retention, and overall experience.
3. Build strong relationships with key customers, understand their needs, and proactively identify opportunities to maximize their success with our video clip solutions.
4. Collaborate with Engineer, Marketing, and Product teams to align customer success initiatives with business objectives, product enhancements, and upsell/cross-sell opportunities.
5. Monitor customer success metrics, such as customer satisfaction, retention rates, and upsell revenue, and provide regular reports and insights to management.
6. Handle escalations and complex customer issues, ensuring prompt resolution and effective communication with customers.
7. Conduct regular performance evaluations, provide constructive feedback, and identify training needs for team members to foster their professional growth.
8. Stay updated on industry trends, customer success methodologies, and competitor activities to drive continuous improvement in customer success strategies and processes.
9. Act as a customer advocate within the company, championing customers' feedback, needs, and requirements to influence product roadmap and improvements.

Qualifications:

1. Bachelor's degree in Business Administration, Marketing, or a related field. Relevant certifications in customer success or equivalent experience are a plus.
2. Proven experience (3 years) in customer success or account management roles, preferably within the software, SaaS, or video industry.
3. Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals.
4. Excellent interpersonal and communication skills, both written and verbal, with the ability to build rapport and establish trust with customers.
5. Demonstrated track record of driving customer success, retention, and growth, with a customer-centric mindset.
6. Analytical mindset with the ability to leverage data and metrics to drive insights and make data-driven decisions.
7. Problem-solving skills and ability to handle customer escalations with professionalism and empathy.
8. Strong organizational and project management skills to handle multiple priorities and meet deadlines.
9. Familiarity with customer success platforoms, such as Intercom and Discord.

Join our dynamic team and contribute to the success and satisfaction of our valued customers. Apply now as our Customer Success Team Lead and help shape the future of our video clip company. 

Customer Loyalty Representative

at Aura (View all jobs)

Remote USA

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura’s category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that’s successfully grown startups into multi-billion dollar organizations.

Come build with us!

About the Role:

We’re building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We’re looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career! This position is 40 hours a week. The shifts will be Monday through Friday 8am – 5pm MST.

Day to Day:

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura’s story and mission to customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura’s Identity, Privacy and Security solutions with the customer’s unique needs
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
• You love talking to people and are naturally engaging
• You’re self-motivated and know how to push yourself to achieve goals
• You’re a team player and know how to win within a team environment
• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $16 – $18, plus commissions but may vary depending on job-related knowledge, skills, experience and location.

#LI-Remote

Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know. 

Customer Service Associate

Remote

Who We Are

Vacation® is an award-winning sunscreen company from Miami, USA that’s on a mission to make sunscreen fun. Since launching in 2021, our “leisure-enhancing” products continue to receive prestigious industry awards and secure bestseller status at a growing list of retailers across the country, including Ulta Beauty, Nordstrom, Blue Mercury, and Anthropologie, along with highly coveted hotels and boutiques such as the Standard Hotel and Kith. With a keen focus on product innovation and immersive brand building, the Vacation® team is motivated by the ambitious goal to be sold wherever sunscreen is purchased– making our joy-inducing, “leisure-enhancing” sunscreen available for all.

Role Summary

Vacation® is looking for a Customer Service Associate to deliver world-class service to our customers. As our Customer Service Associate, you will manage returns / wholesale / damaged products and suggest improvements based on customer feedback. You will also track trends, update macros and build processes to improve customer happiness. Customer Service is a cornerstone of our brand, and this role is an integral part of our team. In addition to your direct interactions with customers, you will also focus on internal projects such as software support, travel arrangements, and cross-training where applicable. This role reports directly to the VP of Operations.

Your Responsibilities

External Customer Service

• Manage customer inbox via Gorgias on a daily basis; resolving tickets and issues in a timely and on-brand manner
• Process returns and maintain database of trends, resolutions, and product related issues / recommendations
• Monitor fraudulent order potential; reviewing and logging chargebacks, disputes, etc.
• Continually update customer service systems with macros, tags/rules, and other helpful entries to improve overall efficiency for the role
• Own monthly reporting into VP of Operations for customer satisfaction ratings, ticket quantity and ticket resolution

Internal Customer Service

• Support IT team in managing company software & subscriptions
• Coordinate all staff meetings
• Coordinate all company gifting
• Cross-train with operations department
• Partner with human resources team in all employee recognition efforts
• Book company travel

What Excites Us about You

• Strong written and verbal skills that uphold brand standards and cultivate community
• A passion for hospitality, problem-solving and building process
• Experience with managing and cleaning data in Excel or Google Sheets
• Experience creating presentations in PowerPoint, Keynote or Google Slides
• Able to work independently and within a team; you have a “no task too small” mentality
• You are meticulous, organized and detail-oriented in your work
• You are comfortable in a room of experts and can be assertive in your communication style

Qualifications

• Bachelor’s Degree
• 1-3 years experience in customer service, preferably at a fast-paced consumer products company
• You use sunscreen
• You have a sense of humor!

Compensation & Benefits

• Employee Equity Options
• Comprehensive Medical, Dental, Vision plans with 100% coverage for employees
• WFH stipend and an annual learning stipend
• 15 Days PTO
• Complimentary Vacation® Products

Customer Resolution Response Advocate – Remote

Location: Remote, Remote, US

Company: Allstate Insurance Company

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Description:

Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, are helping guide customers to live a life well protected. Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others.

The Customer Resolution Response Advocate is responsible for responding to customer complaints including all responses to department(s) of insurance, re-opened or unresolved customer complaints, potential litigation concerns and other highly complex complaints. They work with the processing areas and leadership throughout Allstate Claims Department and occasionally other lines of business to ensure customer satisfaction and compliance with all applicable state laws. Also, this role is responsible for creating trend analysis and initiating project concepts with appropriate parties, driving process and service improvement throughout the organization.

• Investigate complex complaints received via fax, phone, e-mail or mail including potential litigation concerns, concerns/complaints from the DOI and all re-opened or unresolved concerns
• Update administrative systems and all required systems with accurate, complete documentation to ensure all processing is complete
• Write letters and formulate responses to customer concerns
• Create business object reports to identify trends and to improve processes or procedures
• Provide support and guidance for phone representatives, processing areas, process flows, work condition and documentation updates
• Coordination of team workflow, team meetings, training, and document updates including team related updates
• Responsible for coordinating workflow among analysts
• Will be cross trained in each business type and will receive refresher training as needed

Where will I work? Remote/Homebased Worker

• This position is a permanent remote home-based worker. You do not need to be near an Allstate office, but must live in the United States. This position is not available for California, Alaska, and Hawaii residents
• This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

Education and Experience:

• Bachelor’s Degree or equivalent experience preferred
• 2 or more years of related experience
• Claims experience preferred but not required
• Auto Technical Experience a plus

You’re provided with comprehensive training:

• We offer full paid training
• Ongoing training opportunities for continuous improvement

Job Qualifications:

You’re a great Match for this Role if:

• Advanced knowledge of insurance product and processing functionality
• Advanced written and verbal communication skills
• Excellent customer service skills with internal and external customers
• Intermediate PC skills using Microsoft suite
• Requires time management/organizational skills
• Requires excellent problem-solving skills
• Ability to present information and solutions in a wide variety of formats

We Offer:

• A culture of learning where you can expect to develop foundational skills for the future
• Opportunities for both personal and professional development
• Leadership teams that are communicative and understanding
• Impactful work by serving customers and the community in times of need
• A culture in which you dress for your day
• Recognition and advancement opportunities
• Paid Time Off, 401(k) and pension
• Medical, Dental, and Vision coverage
• Learn more about Allstate benefits @ https://allstategoodlife.com

What’s in it for you?

• Internet reimbursement
• Generous paid time off (PTO)
• Tuition reimbursement
• Cafeteria style health insurance plan- starts dayone
• Volunteer opportunities + matching donations

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $57,500.00 -$85,000.00 per year and is based on experience and qualifications.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

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