COMPENSATION
• Health insurance that covers you globally so you can live wherever you like safely.
• Bonuses for great work, or "thinking out of the box", or going the extra mile.
• The compensation is a combination of hourly rate + bonuses + corporate ownership. We benchmark the compensation to be moderately above a candidate's local pay rates, based on a Google search of “salary" for this job in the applicant's local country.
• We are always on the lookout for brilliant, self-driven people whom colleagues enjoy working with. If hired, you'll have the right to refer friends to the company as we seek to fill positions.

ABOUT US: We are a fast growing American company with remote staff around the world. We are dedicated to ensuring our teams are filled with A Players. Here you'll be surrounded by great people who lift each other to new levels of achievement. Monthly personal development sessions, growing skill sets, and a whole lot of encouragement and creative thinking are all components of working here. The atmosphere is intensely productive and growth-oriented. We are purpose-driven, socially conscious, and passionate about improving the communities we serve.

JOB DESCRIPTION: The work will be diverse and interesting. It will include talking on the phone with customers, company partners, and job applicants, writing emails with persuasive effective English. When there is trust and dependability and evolving abilities, staff can become integral to an organization. That's what we're hoping for here. We are also hiring both full time and part time staff in other positions: 1) blog writing and backlink building with use of SEMRush.com, 2) a recruitment assistant, 3) Ad writer. If you are skilled in those fields and customer service, you can wear multiple hats so that your work has fun variety.

Work Experience required
• ≥ 4 years experience as a customer service agent who answered phone calls from customers.

Skills required
• Fluent English in oral conversation and writing.

Logistics required
• Work at least 35-40 hours per week
• To enable collaboration, 4 hours of your office hours should occur during your choice from 9am-10pm ET.

Other requirements
• Bachelors or masters degree with a grade point average of at least B+. In a later phase of interviews, we’ll ask for your official list of university courses and grades, which you can obtain from your university.
• We require someone who can work with us for at least 1 year. This is for a long-term, employee role.
• Consistently reliable internet connection.
• Loves being productive.

Note: We are hiring both managers and non-managers in the department. 

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is hiring a Customer Experience Capacity Facilitator to join our rapidly growing venture-backed company. The Customer Experience team delivers best in class dental technical knowledge and customer service in a timely manner. In this role, you’ll help facilitate, schedule, and plan the operation for all of our Customer Experience teams.

What You'll Do

Gain an in-depth understanding of all customer service department's processes and functions. Identify key variables that influence capacity, then develop and suggest changes for enhancing workflow optimization.

Manage day-to-day capacity operations including scheduling and staffing.Implementing necessary changes smoothly and managing change effectively.

Communicate with supervisors and managers about any scheduling gaps, conflicts or changes that need to be implemented.

Responsible for weekly staffing and headcount allocation planning decisions based on analyzing volume and demand data.

Maintain, refine and/or improve operational tooling to meet customer expectations.

What We're Looking For

3+ years of capacity management experience required, preferably within a customer support function.

Skilled at learning an operations strengths, identifying and communicating areas of opportunity

Ability to prioritize tasks and delegate when appropriate across multiple systems/tooling

Desire to work in a high-velocity, ambiguous, and business-critical environment.

Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively

Builds respectful and effective working relationships; collaborates with others to achieve common goals

Conveys information clearly and concisely, both verbally and in writing; adjusts communication to meet the needs of the audience

Basic understanding of CRM Tech platforms and tooling, with the ability to learn new platforms quickly.

Familiarity with balancing state regulations and capacity demands.

Req ID: J-300

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs. 

About MindTales:

MindTales is a leading mental health platform dedicated to providing accessible, effective, and personalized mental wellness solutions. Our mission is to empower individuals to achieve better mental health and overall well-being through innovative technology and evidence-based practices.

Role Summary:

As a Customer Support Representative at MindTales, you will be the first point of contact for our users, providing exceptional support and guidance to ensure a positive and seamless experience with our platform. You will play a crucial role in maintaining customer satisfaction and loyalty by addressing inquiries, resolving issues, and providing information about our services and features.

Key Responsibilities:

Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Troubleshoot and resolve customer issues related to account setup, billing, platform navigation, and usage.
Provide information and guidance on MindTales' services, features, and best practices for mental wellness.
Collect and document customer feedback to improve the overall user experience and contribute to product development.
Collaborate with the technical support team to escalate and resolve technical issues.
Maintain up-to-date knowledge of MindTales' platform, services, and mental health trends to provide informed support.
Assist in creating and updating support materials, such as FAQs and user guides.

Requirements:

Proven experience in customer support, preferably in a tech or mental health-related field.
Excellent communication and interpersonal skills, with the ability to empathize and connect with customers.
Strong problem-solving abilities and a customer-centric mindset.
Proficiency in using customer support tools and platforms (e.g., Zendesk, Intercom).
Ability to work independently and as part of a team in a fast-paced environment.
Flexibility to work various shifts, including evenings and weekends, as needed.
A genuine interest in mental health and a commitment to promoting mental wellness.

Benefits:
Remote work flexibility.
Competitive salary and benefits package.
Opportunities for professional development and growth within the company.
A supportive and inclusive work culture focused on well-being and collaboration.
The chance to make a meaningful impact on people's lives by supporting their mental health journey. 

Customer Solutions Specialist

locations

Virtual US

time type

Full time

job requisition id

JR-017234

Customer Solutions Specialist/Virtual US

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Customer Solution Specialists support the day-to-day implementation requirements of the risk management solutions that our clients leverage within their organizations. CSS agents support activities varying from questions around system login issues, providing clients with reports which monitor training completion rates, to researching potential bugs or malfunctions within our product suite. These agents learn how to navigate our enterprise client programs and connect drivers with the necessary information to complete required risk management activities. Agents should be critical thinkers, focused learners, and confident, professional communicators, entrusted with the most frequent opportunities to make our customers happy.

What You’ll Do

• Addresses driver and client inquiries and product related calls, emails and chats, both directly and through transfers from the Account Management team.
• Identifies user needs and strives ensure customers are proficient in eDriving tools, applying problem-solving and interpersonal skills.
• Conducts data entry, audits, reporting, and compliance related tasks in support of fleet accounts.
• Provides Product Management team with customer feedback on product issues and improvements needed.

What You’ll Bring

• The ability to manage a varied workload, with great organizational skills in managing multiple priorities.
• Clear and concise communication skill across all business settings including chat, email and over the phone.
• Excellent attention to detail and organization skills.
• Execute with a sense of urgency.
• Innate problem-solving skills.
• Ability to work as a member of a team as well as independently.
• Written and verbal multi-lingual communication skills highly preferred, may be required.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM’S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. 

Bilingual Customer Care Specialist

United States Virtual

R-105055

When you walk through our door, you’re not just starting a job. You’re starting a career at a company that cares about you. Our offices are a community of people passionate about engaging and helping people across the country.

With competitive pay and benefits that start on your first day, Assurant’s a company ready to invest in you. But don’t take our word for it. Our benefits speak for themselves. Here’s just a peek at what we offer:

Generous paid-time-off package with 23 total days, including holidays, within your first year

• Undergraduate tuition reimbursement programs
• Various work schedules and potential to work from home
• Stock purchasing options along with a 401k and additional financial resources
• Potential to share in the company’s success through a performance bonus
• Health, dental and personal wellness plans
• And more …

At Assurant, you’ll find a team eager to help you grow your career and find meaning in your work. Are you ready to join?

What is a Customer Care Specialist at Assurant?

The Customer Care Specialist is a key position within Assurant because you’re the voice of our organization and clients. You’re highly valued as our customer’s primary point of contact, and you care about helping others. The customer experience is at the forefront of all you do, exceeding expectations at every turn. You’re a listener, problem solver and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.

Why You Should Consider This Role

• You love helping and connecting with people.
• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You thrive in a fast-paced, changing environment.
• You believe the details are important and actively listen for them.
• You go above and beyond because you want to, not because you have to.

What You Will Like

• The diversity —­­ every day and every customer is different.
• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.
• The difference in the value Assurant places on great customer service and the recognition you’ll receive from our customers and our leaders when you exceed our customer’s expectations.
• Opportunity to learn, grow and advance within our Fortune 500 company.
• Competitive starting pay in a highly motivated pay-for-performance environment.

The Details

• Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.
• This role requires listening to our customers’ concerns and showing empathy while resolving their issues.
• Because every customer is different, we expect you to take the initiative to truly understand our customers’ current challenges, solve them and use your expertise to proactively help them avoid future challenges.
• You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.
• A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

What You Should Know About Us

Assurant is the company that protects and secures the places people live and the things they buy. We’re a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that’s just the beginning.

The Ideal Candidate Will Have

• Must be fully bilingual in English and Spanish
• Strong attention to detail
• Great conversation skills and ability to WOW customers on every call
• Excellent verbal, written and listening skills
• Relentless drive to own the customer’s problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast-paced environment
• Ability to think outside of the box to resolve problems
• Ability to multitask using technology, including call handling, loan-level review and call documentation
• Minimum high school diploma or GED, and 1 year of work experience required
• College degree with 0-1 year of work experience, preferred

This role is fully remote, but location restrictions may apply based on business and/or client needs.

Pay Range:

$ 15,50 – $ 24,03

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. 

Customer Contact Center Representative – 9.23.2024 TEM

locations

United States-Remote

time type

Full time

job requisition id

JR0029343

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Please Note: This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The individual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires.

Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace – Certified as a ‘Great Place to Work’ by Great Place to Work Institute, named ‘World’s Most Ethical Companies’ by Ethisphere Institute, ‘World’s Most Admired Companies’ by Fortune magazine, World’s Best Employer by Forbes, ‘Best Place to Work for Disability Inclusion’ DEI assessment –just to name a few of the reasons why ‘We Are A Different Kind of Company’.

Come check us out! Take a look at our latest video: Voya Financial is Hiring

We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission. Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voya’s customers in achieving their retirement goals.

What will you do:

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Don’t know anything about retirement? We’ll teach you everything you’ll need to know.

How we help you achieve this:

• Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) – a foundation for career growth.
• Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day.
• Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program.

What will your day look like:

• Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
• Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals.
• You will bring your authentic self to work.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment.
• Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues.
• See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
• Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there.

Minimum Knowledge & Experience:

• High School Diploma or GED
• 3+ years customer service experience.
• Experience in the Financial Service industry is a bonus but not required.
• Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up.
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred.
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment.
• Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST.
• Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual.

Preferred Knowledge & Experience:

• Bachelor’s degree + 1 year customer service experience.

What we offer you:

• At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program.
• Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of an assessment.
• Generous paid time off upon hire: 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off.
• Health, dental, vision and life insurance.
• Retirement savings- 401(k) Matching and Pension Plan.
• Paid Training, and Full Benefits with no waiting period; Monday – Friday Only, Referral bonuses, Performance Incentives.
• Employee-Led Councils (ELCs). We have eleven ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor diversity-related educational events across our system in conjunction with the Office of Diversity, Equity and Inclusion.

Our interview process is hosted virtually and our training programs are currently delivered online. This role is currently remote/home-based. To ensure you are set up for success during this work from home time, a reliable high-speed internet with a wired connection as well as a quiet place to work in your home free of disruption is required. You may be required to work in the office if you do not have an adequate home/work environment and the required internet connection.

#LI-KD1

#LI-Remote

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$41,600-$45,760

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. 

Title: Remote Bilingual Spanish Customer Service Representative

Location: Hamilton United States

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Bilingual Spanish Customer Service Representative

$17.00/ Hourly
Paid Training

Equipment Provided

Full-time with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

Shifts: Availability between the hours of 8:00 AM – 8:00 PM on Monday and Thursday and 8:00 AM – 5:00 PM on Tuesday, Wednesday, and Friday.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $17.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• High School diploma or GED
• Background and drug screening required.

States that are Not Applicable for this position:

• AK, CA, HI, MA, IL, MT, NY
• Metro Areas: MN- Minneapolis, IL, NY – NYC
• OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Met

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Apply now

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Customer Questionnaire Specialist

Remote US

As a Customer Questionnaire Specialist, you will be responsible for the completion of Security Questionnaires, Risk Assessments, Due Diligence Questionnaires, RFIs, and other technical ad hoc requests. You will play a crucial role in using and maintaining Axonius’s response software, Responsive (formerly RFPIO). You will work closely with teams from across the organization, including Sales, Security, Finance, Legal, Product, and Marketing to ensure an accurate and expansive content repository. Utilizing exceptional critical thinking and problem-solving skills, you will work independently in a global, fast-paced, and changing environment.

Responsibilities:

• Support the execution of Security Questionnaires, Risk Assessments, Due Diligence Questionnaires, RFIs, and other technical ad hoc requests from intake through completion.
• Manage a project schedule and routinely communicate status with stakeholders to ensure timely completion of requests.
• Collaborate with Subject Matter Experts (SMEs) across business lines in order to source and draft technical content. Translate highly technical writing into customer-friendly language.
• Edit technical draft responses from SMEs and Sales Engineers for clarity, proper grammar, and spelling.
• Monitor product enhancements through analysis of the latest product releases and collaborate with SMEs to update the content repository.
• Stay up to date with new product initiatives and build technical content collections within the repository to support new product offerings.
• Structure, develop, and maintain a robust content library filled with thoughtful question-answer pairs, relevant metadata, regular review cadences, and clear content ownership with support from critical teams across the organization.
• Establish productive relationships with Sales, Product, Security, Legal, Finance, Marketing, and other teams to ensure that repository content is accurate and updated on a timely basis.
• Escalate roadblocks to client requests and develop solutions to challenges in a timely manner.
• Perform other duties as needed to support the day-to-day operations of the Proposal Team.

Requirements:

• Minimum of 3 years of experience responding to DDQs, Security Questionnaires, Risk Assessments, and RFIs in the technology industry
• Experience supporting a Sales team
• Experience managing customer requests in TPRM platforms/portals
• Strong critical thinking skills are a must, with the ability to problem solve and identify solutions to achieve results
• Strong project management and organization skills
• Excellent written and verbal communication skills
• Capable of building cross-functional relationships
• Efficient in completing tasks, highly detail-oriented, and flexible as priorities shift
• Capable of handling multiple projects simultaneously
• Familiarity with IT principles and terminology, including but not limited to cloud, cybersecurity, and software development
• Understanding of privacy and data protection regulations such as GDPR and CCPA
• Knowledge of IT Security, Governance, standards, frameworks, and controls such as SOC, NIST, and ISO-27000

Advantages:

• Proficient in using Responsive (formerly RFPIO)
• Prior experience in the Cybersecurity industry
• Technical writing experience

Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus

Annual Pay Range

$90,000—$105,000 USD 

Manager, Customer Success

United States

Company Overview:

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled. That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn™ Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare’s Fierce 15 and CB Insights’ Digital Health 150 lists.

Opportunity Overview:

Cohere is looking for a Customer Success Manager in support of new customer accounts. In this role, you will be responsible for taking ownership for steady state account relationships and acting as the primary point of contact for your clients. This will include cultivating relationships across the customer organization to develop insights, shaping how they perceive the value we deliver, and ensuring that they are receiving the best support possible. As the primary client advocate within Cohere, you will need to form strong cross functional relationships and leverage excellent communication skills to enable efficient value delivery. You will lead and will execute day-to-day program operations including preparing for and presenting at regular touchpoints with the client, developing and delivering reporting, addressing customer issues, and responding to ad hoc requests.

If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you!

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Serve as the client’s primary point of contact for collecting feedback about the partnership and leading any internal and external activities associated
• Partner with Strategic Accounts to develop a deep understanding of the assigned client’s organizational structure, business objectives, and areas of opportunity and translate that understanding into a unique value proposition that Cohere Health can deliver measurable results against
• Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics
• Function as the client’s advocate and the subject matter expert to the rest of the Cohere organization
• Document and create organizational visibility to key internal stakeholders on:
• Insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations
• Progress of weekly/monthly/quarterly initiatives
• Key account metrics (e.g., relationship status, progress to goals, roadmap, etc.)
• Work collaboratively with various internal stakeholder groups such as product, engineering, service operations, clinical programs, sales, and analytics to ensure that our clients realize the full value of the services we deliver
• Lead initiatives to optimize the existing program activities and respond to acute issues as they arise

Your background & requirements:

• Bachelor’s degree
• 4-7 years of experience in client-facing roles (client management, customer success, or similar role)
• Proven track record for influencing clients and internal stakeholders
• Previous experience working in the healthcare industry, preferably as a vendor for or as an employee of health plans. Technical or SaaS experience a plus
• Highly collaborative with a passion for teamwork, building relationships, and effectively working cross-functionally to deliver a superior client experience
• Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously
• Strong analytical skill set and a proven ability to effectively use data to inform strategy and exceed key performance metrics
• Adept at shifting between operational and strategic mindsets, leveraging systems thinking to prioritize those activities that will most effectively solve your clients’ most important problems
• Highly organized with a systematic approach to time management
• Energized by ambiguity and the opportunity to achieve something novel
• Willingness to travel up to 25% of time

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

The salary range for this position is $80,000 to $105,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. 

Remote Customer Care Professional

United States Virtual

Full time

100% remote

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.

Acting as the customer’s primary point of contact, you will:

• Receive in-bound calls from customers who want to open a claim
• Listen, solve problems, answer questions and work with them to find a resolution
• Use your expertise to proactively make recommendations that will help customers avoid future issues

What you will enjoy:

• The variety of work – every day and every customer’s situation is unique
• Being part of a high performing, collaborative and supportive team
• Competitive compensation and paid time off
• Medical benefits begin on your first day
• Career advancement opportunities

The ideal candidate will have:

• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills
• Strong attention to detail and problem-solving skills
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology while handling calls
• Minimum high school diploma or GED

We are hiring for:

• Monday-Friday 12p-9pm EST
• Saturday and Sunday 10am-6:30pm
• This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
• We do pay shift differentials for night and weekend schedules worked

When you start, we train you:

• It’s a combination of virtual “class room” & “on the job” training that is typically 6 weeks long but duration can vary
• Class room training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break

Pay Range: $14.36 – $22.25

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. 

Specialist I – Customer Service

Carrollton, TX

Remote, USA

Full time

R2417640

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Summary:

Under close supervision of the Customer Service Supervisor, is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous, professional and efficient service at all times. Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently called on by a field sales associate.

Primary Duties and Responsibilities:

• Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area
• Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems
• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
• Processes all phone, fax, mail, e-mail and verbal orders from customers
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested
• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports
• Communicates with all departments within the Distribution Center as well as field sales associates
• Serves as liaison between customers and field sales associates
• Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations
• Complies with all appropriate policies, procedures, safety rules and regulations
• Performs related duties as assigned

What your background should look like

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education
• Normally requires less than one (1) year directly related experience
• Strong customer service skills
• Strong interpersonal skills
• Good decision making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with ABC products, services and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel and inventory management system

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Schedule

Full time

Salary Range*

$31,500 – 46,530

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Affiliated Companies: H.D. Smith, LLC**INACTIVE**

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned 

Title: Customer Service Call Agent (9am 6pm)

Remote

Location: MI-Jackson

Job type: Contract/Temporary

Salary: $15.00/Hour

Category: Call Center & Customer Service – Customer Service

Job Description:

Work work from home as an Energy Customer Care Agent in Jackson, Michigan. Our dedicated energy team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency applications, and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of energy incentive applications for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and online chat, and other types of back office processing support for our utility clients and their customers. The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail.

Pay Details: $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. 

Title: Senior Customer Success Associate (Remote)

Location: Remote

Type: Full Time – Remote

Workplace: remote

Category: Customer Success / Project Managers

About Raptor Maps

Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We are an industry leader with hundreds of customers, including owners, builders, operators, and aerial service providers, across over 45 countries with 200+ million solar panels under management. Our software platform is essential in the fight against climate change.

We are seeking a dynamic and results-driven Senior Customer Success Associate to play a pivotal role in our rapidly expanding growth team, driving the continued success of Raptor Maps in the market. Our customer-centric approach is fueled by a commitment to delivering substantial value to our clients.

In this role, the Senior Customer Success Associate will take charge of driving renewals and expansions across our existing customer base, overseeing critical aspects of onboarding and ensuring successful adoption. The focus of this position is to cultivate and strengthen relationships with our customers in the solar PV industry.

At Raptor Maps, we specialize in synthesizing, centralizing, and standardizing solar data sourced from various channels, including drones and in-field sensor & production data. As a Senior Customer Success Associate, you will excel in articulating the Raptor Maps value proposition to domestic and international solar companies. Your collaboration with the Customer Success Manager as well as Sales, Product, and Operations teams will be crucial in surpassing growth targets and contributing to the overall success of the company.

The ideal candidate for this role will be hardworking, highly motivated, possess excellent communication skills, and demonstrate a keen eagerness to drive valuable outcomes for our customers.

Core Responsibilities:

• Understand in depth the business and technical challenges in solar energy.
• Manage and nurture customer relationships across a book of business throughout the customer lifecycle, ensuring satisfaction and successful outcomes.
• Manage customer outcomes during the implementation and onboarding phase of projects.
• Propose and implement changes to onboarding processes to better standardize across project types and product lines.
• Secure renewals by implementing effective retention strategies and identify upsell and expansion opportunities with existing customers.
• Support and formalize data collection on customer feedback, customer satisfaction and NPS across customer base. Collaborate cross-functionally to inform Product and Operations roadmaps, as well as Marketing campaigns.
• Craft comprehensive customer success plans that clearly identify a path to adoption maturity, customer satisfaction, and renewal/upsell opportunities.
• Assist in creating reliable, data-backed playbooks (SOPs) for use at scale.

Experience and Qualifications:

• 3+ years experience in:
• Independently building relationships with energy industry customers.
• Selling SaaS solutions with >$75K annual recurring revenue.
• Conducting discovery calls with a wide range of customer stakeholders, including executive-level engagements.
• Crafting renewal strategies, winning proposals, and account plans.
• Managing >5 enterprise customers simultaneously.
• Independently driving process improvement changes.

Customer Interaction, Communication, and Problem-Solving Skills:

• Take responsibility for all stages of the customer lifecycle, including managing a successful onboarding process, driving adoption, and securing renewals.
• Act as an Account Manager for strategic accounts, providing dedicated, best-in-class support. Additional, provide less dedicated support to a broader customer base.
• Exhibit superb communication skills, demonstrating the ability to communicate effectively with a wide range of stakeholders in various scenarios.
• Fluency in languages beyond English is a plus, although not required.
• Proactively address challenges related to product-market fit, relationship risk, adoption risk, software launch risk, and customer-readiness risk.
• Utilize commercial negotiation, consultative-style discovery, and product discovery methodologies to resolve issues effectively.
• Leverage various data sources to drive outcomes for relevant customers, demonstrating proficiency in quantitative and qualitative data analysis.
• Use insights gained to understand utilization, product adoption, customer satisfaction, and retention and expansion metrics.

Collaboration:

• Collaborate heavily with Product and Operations teams, serving as the”voice of the customer” to ensure their needs are adequately met.
• Work closely with the customer success manager to use a data-backed approach in understanding larger product or service needs, influencing roadmaps, and shaping SOPs.

Technology and Tools:

• Familiarity with Hubspot for customer relationship management.
• Ideally, possess SQL experience to navigate and analyze data effectively.

All Raptor Maps Team Members Have:

Complete ownership and accountability over their role and success in the team.

Transparency into the operations of the rest of the company and are expected to be transparent and communicate honestly and effectively.

A sense of urgency. We are tackling a global problem, working in a fast-paced industry, and building a once in a lifetime company at Raptor Maps.

Benefits

Raptor Maps is a remote-first company with employees across the country and headquarters at Greentown Labs in Boston, MA. Team members are free to work anywhere in the lower 48 states. A few remote benefits include:

– Paid travel for in-person team trips

– Healthcare with dental and vision options

– Unlimited vacation policy

– 401(k)

– Desk budget

– Monthly remote social events and plenty of DoorDash credit

– Amazing team members that tend to love memes, pets, solar, and being active 

Title: Customer Care Advocate (Thursday – Monday / 12:30pm – 9:00pm CST)

Location: Remote US

Job Description:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care…Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities:

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor’s Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What’s In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote 

Title: Customer Service Representative I (Remote)

Location: USA-

Job Description: We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually.

Work Flexibility: Remote

Shift: Monday – Friday, 8:00 AM – 5:00 PM (CST)

Who We Want –

+ Detail-oriented process improvers . Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

+ Meticulous documenters . Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

+ Self-directed initiators . People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

+ Collaborative partners . People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

What You Will Do –

The Customer Service Representative I will provide customer services relating to sales, sales promotions, installations and communications. In this role, you will ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Additionally, you will be responsible for developing organization-wide initiatives to proactively inform and educate customers as well as develop improvement plans in response to customer surveys. Additional responsibilities may require you to:

+ Check and validate accuracy of incoming surgery product usage cases.

+ Support Stryker Sales Representatives in case of product usage discrepancies.

+ Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process.

+ Follow up with hospital about purchase orders and clarify discrepancies.

+ Build relationships with Stryker Sales Representatives and support requested product/case information.

+ Determine when Representative support requires escalation based on complexity of request and priority level of need.

+ Follow order entry process and back-up team members.

+ Provide proactive updates on order status to accelerate billing process.

+ Ensure that hospital-requested products are on track for delivery and communicate kit needs to warehouse if quick delivery is required.

+ Provide phone support for inquiries from sales and healthcare professionals.

+ Provide feedback and suggestions to improve service levels, internal processes and customer support methodology.

+ Support Stryker Sales by providing answers to questions generated by telephone, e-mails, and fax. Research responses with sales.

+ Prepare product or service reports by collecting and analyzing customer information.

+ Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

+ Order Entry (sales/customer support) 50%

+ Purchase Order Application 25%

+ Credit/Rebills 5-10%

What You Need –

+ High school diploma or equivalent – required

+ 2+ year of customer or account management experience – required

+ Demonstrated knowledge of the medical implant industry and hospital customer base – preferred

$ 19.58 – $ 32.04 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. 

360dialog is the leading global solution provider in the WhatsApp Business Ecosystem.

We are not only the Nr. 1 access provider, bringing the WhatsApp channel to more than 800 software solutions worldwide (serving more than 4 10⁴ Clients). 360dialog is also pioneering and leading the *Performance Marketing domain on WhatsApp** by providing the first independent data platform to the Messaging Ecosystem, serving thousands of advertising clients already globally.

At 360dialog, we believe that successful Business Messaging requires a performance-driven data approach and solutions.

The opportunity 🤗

This freelance position is the ideal role for a digital native who is passionate about products and great customer service. By joining 360dialog’s Team, you will sign up for a roller-coaster ride in an emerging new market with exponential growth opportunities.

What will you do? 🚀

• Provide support to our customers using the company channels - tickets, chat, email and online meetings.
• Liaise with our L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support our partners and clients navigate the WhatsApp API ecosystem.
• Communicate with Meta representatives.

Requirements

Your profile 📖

• Digital native: you are comfortable with everything digital, tech, web, mobile
• 2+ years experience in a application support or technical support role
• 2+ years experience working with APIs, debugging applications, checking logs and testing
• You are fluent (or C3+) in English
• You are native speaker or fluent in Spanish
• You pay attention to detail and can structure your own day-to-day tasks

Bonus skills 🙌

• Programming experience
• Experience with WhatsApp Business API and/or META Developer Tools
• More languages are always welcome!

Benefits

Here’s an opportunity to shape a whole new industry in the conversational messaging business. You’ll be joining a team of experienced entrepreneurs running a bootstrapped company

• An innovative environment, where you will work with some of the best tech people on the planet
• Big opportunities to evolve and get better every day
• Flexibility to chose your preferred location to work from, anywhere in the world (remote-only!)
• A competitive salary package 

Knocking is the leading content and commerce company. We find cool brands and tell their stories via our growing portfolio of embedded commerce content in popular TV broadcasts and digital mediums, and then sell them via world-class e-commerce.

Our team is easy-going and hails from all over the world—Like to travel (when we’re able to), or change up your scenery on a regular basis? Not a problem for us! As long as you’ve got wifi, we have a WFA culture: Work From Anywhere. We have over 80 employees over 3 continents, and are looking to expand!

Our Customer Experience team is currently looking for a Temporary Customer Experience Representative to join us for the Holiday Season. Looking up an order number, confirming the delivery details, and passing on product feedback to our vendors, all make for a good customer experience- but we go harder. We’ll make sure you have the tools, support, and autonomy you need to be empowered to show genuine concern and ownership of an issue.

We put ourselves in the shoes of the customer and serve our customers with patience, empathy, and passionate communication. We help customers understand the products and services that we offer, and answer inquiries by phone, e-mail, web chat, or social media with great swiftness. We move fast and strive for greatness, but also have an incredibly supportive team looking to provide the best experience we can.

We’re creating the “Ritz Carlton” and “Cadillac” of e-commerce support while reflecting the “fun-but-get’er-done” attitude of Knocking! Do you want to put on the white gloves and challenge yourself to deliver world-class service? Then we need to hear from you!

What you’ll do:

• Manage incoming phone calls, emails, and chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet customer service team CSAT targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Assist in cross departmental tasks when necessary
• Develop a broad understanding of our orders, sales, shipping, and customer service processes and tools Work with our curators, account managers, and executive team in building the Knocking empire

What you bring to the role:

• Experience working with e-commerce stores/experiences
• Have worked with call centre and helpdesk software
• The ability to pivot quickly and prioritize tasks
• Team player with a team-first approach. We work collaboratively and closely, so you’ll never be without support
• Proven customer support experience or experience as a Customer Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong ability to multi-task, prioritize, and manage time effectively
• A working internet connection, cellphone, and computer

It’d be great if you:

• Have worked with Shopify in the past
• Have experience in help desk and call centre software (We use Gorgias and Aircall)
• Speak Spanish, German or French (But we all speak English)

Please note that this position is currently only temporarily available for the Holiday Season but may become permanent. 

We’re looking for a Contract Customer Service Representative to join our team and engage with Garner members to help them find the right healthcare for their needs, understand how the Garner program works, and assist them in getting their eligible claims paid. This role’s focus is member support via phone, chat, and email. The member services team acts as the voice of Garner, so you should be passionate about helping people and a proactive problem solver. In this role, you will become an expert on Garner’s product, operations, and the needs of our members.

To ensure that we have coverage for Garner users, Associates are expected to work a scheduled 8 hour shift between our operating hours of 8a-8p Eastern Time. This is a 6 month contract role with a start date of September 2024.

Responsibilities Include:

• Delivering amazing service to our members via phone, chat, and email; offering education and guidance to help them understand and utilize their benefit as well as helping them find the right provider for their needs
• Following documented best practices for handling member inquiries; suggesting process improvements as you identify them
• Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite
• Triaging and escalating complex and urgent member care needs
• Retaining detail-oriented working knowledge of employer health benefits and insurance
• Relaying member feedback to leadership teams to improve Garner’s solution

Candidate Profile:

• A passion for helping people solve their problems with an ability to think creatively and empathetically
• Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
• A desire to be a part of our mission to improve the healthcare system
• Enthusiasm for a role with room for growth
• A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
• A bachelor’s degree is preferred but not required

The non negotiable salary range for this position is: $17-19/hour. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws.

Important Note: To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to talent@getgarner.com during this period may delay the review of your application.

We appreciate your understanding and look forward to reviewing your application. 

Job Type: Full-time and Internships.

Location: Newark, NJ (hybrid) or remote (NY, NJ, CA, and TX only).

We are seeking a rockstar Customer Success Associate to help drive our national expansion.

This is an entry-level position (0-2 years), and you will report to a Customer Success Manager.

You will join a small team in an early-stage environment with massive potential.

This is an excellent opportunity to be part of a high-growth start-up and make an impact. We offer great benefits and a fun environment.

Since the company is growing fast, you will have many opportunities to grow and gain more responsibility.

Your primary role will be to serve as a liaison between customers and external partners/teams to coordinate calendars and day-to-day operations. You will also work with Product and Engineering to identify and present projects for automation.

Company Overview

At Fitnescity, we make health and wellness testing accessible to everyone. We’re building the largest platform of wellness tests.

Fitnescity partners with leading labs, hospitals, and local clinics nationwide to offer consumer-facing tests for fitness, nutrition, and general well-being.

Core Tasks:

Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)

Coordinate reminders, task follow-ups, and other customer and partner interactions as needed to secure and reschedule appointments that have not been processed automatically.

Answer customer queries via email, calls, and other communication platforms.

Complete ad hoc tasks as delegated by the broader team.

Use your analytical and critical skills to prioritize and present automation projects to the team.

Requirements:

Ambitious, driven, and passionate. Strong desire to grow and gain responsibility.

Must be able to work in a fast-paced environment.

Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously.

Some experience with client success and/or customer support.

Strong attention to detail (this is the most important skill). Highly organized.

Exceptional written communication skills.

Strong verbal communication skills (this is a customer/partner-facing position).

Customer empathy, patience, and positive attitude.

Experience with Zendesk, Front, Intercom, or similar tools is a plus.

Benefits:

We offer generous benefits for Medical, Dental, Vision, 401(k) matching, life insurance, a gym/nutrition/wellness payment incentive, and a "live local" payment incentive of $500 per month for local employees.

You will join a small team in a hybrid work environment (three days per week in the office). Remote opportunities are available in NY, NJ, CA, and TX.

We offer unlimited PTO.

Compensation:

Full-time: $50,000

Intern: $16/hour

Please include a short statement of interest with your resume. We look forward to hearing from you!

Contact information: jobs@fitnescity.com 

Must be located in one of the following locations: Arizona, Colorado (excluding Denver Metro Area), Idaho, Illinois (excluding Chicago), Missouri, Montana, Texas (excluding Metro Areas), Utah.

This role will require someone to work pacific time hours, generally between 8 AM - 5 PM.

Skilljar is seeking a Customer Support Specialist I (aka Product Support Specialist) to join our growing Support team here at Skilljar! This group helps our customers address and mitigate issues within the Skilljar platform. As part of a growing team, you’ll have an outstanding opportunity to work across many abilities while having an impact on our customer's experience!

We’re looking for a conscientious self-starter who enjoys wearing multiple hats and thrives in a dynamic environment. You must be forward-thinking and highly collaborative with a love for problem-solving. This is an excellent opportunity to join a growing startup.

What You'll Do:

• Serve as a contact for customer-facing support and technical requests
• Own product-related inquiries through to resolution
• Demonstrate your product knowledge and customer service skills to provide guidance and solutions to help enable the success of our customers
• Maintain a high level of customer satisfaction to increase customer retention and drive expansion
• Support our Customer Success team with technical configuration and integration set up as needed
• Tackle technical issues in partnership with Services and Support Engineers
• Partner with our content creation team members and contribute on the creation of customer and internal-facing help documentation
• Help the business build and update processes as needed
• Collect customer product requests and drive agile prioritization through Skilljar’s development process
• Other Duties and Responsibilities As assigned.

What You'll Bring:

• At least 1 year of experience in a customer-facing support role supporting a technical product, required.
• Ability to multi-task and effectively prioritize incoming customer requests (queue management experience required)
• Effective verbal and written communication skills with a passion for client service
• A highly collaborative teammate who works well in remote environments
• Outstanding interpersonal skills with a broad range of external and internal teams
• Highly self-directed and comfortable in a fast-paced environment with ambiguous and constantly evolving requirements.
• Experience working with HTML, CSS, and Javascript is highly preferred

Skilljar Base Pay Philosophy:

At Skilljar, we strive for salary range transparency in our hiring process. This is a major step towards not only complying with state and local regulations where required, but also to make sure Skilljar is putting pay equity and DEIB top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for paid overtime, bonus based on company performance, and a new hire equity grant in the form of stock options. Below are the base salary ranges for this role:

Base Salary Range: $38,200-$47,000

The placement within the salary range will be determined based on factors such as experience, education, relevant skill set, and internal equity.

Why Should You Work for Skilljar?

Learn more about out benefits and culture here!

The Company

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

We are a team of bright, dedicated Skillets with startup drive and a passion for education. Founded in Seattle, Skilljar is now a fully distributed company.

Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.

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