POSTED July 10

Customer Success Manager at ReferralCandy

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

We are on a mission to make every customer successful!

Thousands of ecommerce stores use ReferralCandy to run their referral program, helping grow businesses all around the world, and generating hundreds of millions of dollars in sales for our customers.💵

Our Customer Success Team is obsessed with serving our customers exceptionally well, and our customers love us for it.😍

As a Customer Success Manager, your goal is to keep our customers happy and engaged so that they are using our product to achieve their desired business outcomes. We succeed only when they succeed.💪

💬Chat, 📧email, or ☎️call customers not just to help them with their questions, but to preemptively and proactively identify and resolve issues that prevent customers from realizing their goals.

What’s it like to be part of our Customer Success Team?

We are a results-only, no BS, fast-paced collective of remote-based professionals with a strong desire to compete and win. Our goals and roles are clearly defined. Within our operational framework, we have the autonomy to be creative in the pursuit of achieving our targets.🏆

And yes, we are serious about having fun too. 🤪

What does it take to join our TEAM?

1) Domain knowledge

  • Have a thorough understanding of what Customer Success is. Customer Success Managers also perform customer service duties, but helping customers succeed is our most important role. Candidates must be able to articulate the difference and their importance.

2) Strategic approach to problem solving

  • Customer Success Managers work with a diverse mix of accounts and resolve issues with varying degrees of complexity. Candidates must have the ability to derive solutions in the most optimal manner.

3) The ability to explain difficult concepts simply

  • At the very least a Customer Success Manager must have excellent communication skills and product knowledge. Candidates must be able to communicate this knowledge to even the most non-expert user.

4) Empathy

  • ❤️

5) A doer

  • Doers are self-starters who clearly understand what needs to be accomplished and wastes no time getting them done. Candidates must have a bias for action.

Diversity and Inclusion

We are committed to fostering a diverse and inclusive environment where everyone feels valued and respected. We celebrate diversity and are dedicated to ensuring equity and belonging through our policies and practices. Discrimination and harassment are not tolerated, and we strive to make everyone feel welcome and empowered. 

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